Business Profile

Baseball Cards

Panini America

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Panini America's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

370 total complaints in the last 3 years.
91 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:01/16/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 1/16/2023 I visited Panini America's website, Panini Direct. I was searching for some cards to purchase. I found myself on a screen of the website which showed a picture of a pack of "Mosaic" branded cards for $10.00 per pack. The site shows an actual picture of a pack and includes verbiage such as "Includes.... insert..." This leads me to believe this is a physical pack of cards. I made the purchase based on this assumption. I learned immediately following my purchase this was not a real pack of cards. I immediately called the company on a phone number listed on the website. I spoke with a gentleman named ****. **** is the "Director of Panini Direct." I requested a refund. After requesting a refund we debated the meaning of "real." **** felt that a digital picture of a card was "real." I did not. After the poor customer service received from **** he stated he was not sure a refund could be issued. This seemed strange as he was the "Director of Panini Direct." I informed him that I would be filing a BBB complaint. The *** visited with the misleading advertising is: *************************************************************************************************
Business Response
Date: 09/08/2023
Dear Valued Panini Customer,
We sincerely apologize for the inconvenience and frustration caused by your issue. It's stated in the title and product description that it is an NFT pack. Before checking out it asks for personal information "TO START USING THE CRYPTO MARKET SERVICES." Unfortunately, we wouldn't be able to refund you as these products are final sale but moving forward, anything under the " Panini Blockchain" will be NFT products so be aware. If you have any more questions about our product, please feel free to contact the toll-free line I provided below.
Hours: 8:00am 5:00pm (CDT) Monday - ********************************************* Line: **************
Thank you for being a valued collector and we hope to hear from you soon.
Initial Complaint
Date:01/14/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Been waiting two months for this card. Emailed for a replacement if card is not in stock and you get no response from the company. I want the card or an compribale replacement asap
Business Response
Date: 09/08/2023
Dear Valued Panini Customer,
We sincerely apologize for the inconvenience and frustration caused by poor communication in the past. We appreciate your patience and would love to help you with your concerns. For redemptions, after the original 120 waiting period for your redemption, if we have not received the signature from the athlete you are prompted with different options. You can either replace the redemption with a replacement card (another card of equal or greater value), Panini Points, or other alternatives that we have available. Due to the number of athletes returning cards after release date, we are experiencing a backlog in fulfilling replacement card requests. Rest assured, we will fulfill requests as the players return their cards. However, if you choose to wait for the original redemption, we will notify you via email once a shipment is being created. To find out what other alternatives we have available please call the redemption toll-free phone number to hear more.
Hours: 8:00am 5:00pm (CDT) Monday - Friday
Toll-Free Redemption Line: **************
Thank you for being a valued collector and we hope to hear from you soon.
Initial Complaint
Date:01/13/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have had a Redemption for a ********************* auto for >2 months now and have requested a replacement for this card and another outstanding redemption (************************* auto /25) and have received no response to even one of my requests. I have sent well over 50 emails over the last couple months to Panini and had numerous calls, website contact attempts, etc. that have been completely disregarded. I had a terrible experience with them on my last redemption replacement (sent a card with very low value for my high value redemptions) and should have learned.I need this taken care of.
Customer Answer
Date: 01/17/2023
There is now three redemptions that I have been requesting be combined for one high end replacement. The exact message that I have sent to Panini Support without any response/acknowledgement is included below:

"Hello,

I hope you are having a great day. I know things are probably super busy for you right now, so I really appreciate you taking the time to read this.

My message is in reference to the following redemptions that have been In Progress for quite some time:

TICKET ID: *******
Player: *********************
Product: 2021 Panini Prizm (21*22)
Feature: Rookie Flashback Signatures, Autograph

TICKET ID: *******
Player: *************************
Product: 2021 Playoff Contenders Optic
Feature: Autograph, Serial Numbered (/25), Perrenial Contenders Autographs

TICKET ID: *******
Player: *******************************
Product: 2022 Panini XR
Feature: Autograph, Serial Numbered (/149), Rookie Swatches

I had a very poor experience last time I redeemed with you guys * I had to wait 6+ months and combine 7 redemptions for 1 high end replacement and received a ******************* sticker auto that was offcenetered and had two really soft corners. I ended up selling the redeemed card for $1000+ less than my individual redemptions were worth and I'm really worried about having a similar experience with this card, as it means a lot to me and I am hoping to avoid something like that this time around.

I fear this experience is heading in that direction. When I got this ********************* Rookie FB Auto I was ecstatic to say the least, but since then I've tried reaching out to you guys over 50 times now with this request and I have gotten no acknowledgement even once.

I now have come into possession of an ************************* #/25 Autograph and a ******************************* 2022 XR Rookie Swatch Autograph /149 redemption that I am looking to include in my replacement request in order to get a high end replacement sent out.

I would like to request a replacement for my three combined redemptions. Preferences below in order:

1. *********************: 1/1 and/or Rookie Auto (On Card) * preferred higher end Brand (National Treasures, Flawless, etc)

2. White ***** ***

3. Black ***** ***

Please let me know if there's anything you need from me.

Sincerely,

***********************"

The above email was sent over 50 times to the following recipients without response or acknowledgement:

********************************** (***********************), ********************************* (***********************),
*************************************, and ************************************

I really am not trying to cause anyone trouble, just wanting my redemption fulfilled as I was guarunteed.
Business Response
Date: 09/08/2023
Dear Valued Panini Customer,
We sincerely apologize for the inconvenience and frustration caused by poor communication in the past. We appreciate your patience and would love to help you with your concerns. For redemptions, after the original 120 waiting period for your redemption, if we have not received the signature from the athlete you are prompted with different options. You can either replace the redemption with a replacement card (another card of equal or greater value), Panini Points, or other alternatives that we have available. Due to the number of athletes returning cards after release date, we are experiencing a backlog in fulfilling replacement card requests. Rest assured, we will fulfill requests as the players return their cards. However, if you choose to wait for the original redemption, we will notify you via email once a shipment is being created. To find out what other alternatives we have available please call the redemption toll-free phone number to hear more.
Hours: 8:00am 5:00pm (CDT) Monday - Friday
Toll-Free Redemption Line: **************
Thank you for being a valued collector and we hope to hear from you soon.
Customer Answer
Date: 09/12/2023
I am rejecting this response because:
Business Response
Date: 09/12/2023
Hello *****,
After further investigation, all of these tickets have been closed for Panini Points and have been added to the account since early 2023. These points have also been transferred to another account and have those points have been used already. We would consider this ticket resolved since the points were used as a replacement for the redemption. You can continue to write here if you have any extra questions about this or call the toll-free line I provided below to get in contact with a representative.
Hours: 8:00am 5:00pm (CDT) Monday - ********************************************* Line: **************
Thank you for being a valued collector and we hope to hear from you soon.
Initial Complaint
Date:01/11/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
1/24/22 1/12/22 9/16/21 3/20/22 each of the dates above are dates in which I submitted product for reimbursement per the companies ************** policy. I followed all the rules and sent the product back. not once has someone given me a status update on when i will receive my product back, never have any of my emails or phone calls been returned. I have a log of customer support attempts going back over a year. at this point I consider it theft. I gave them my product and they have not given it back. My request tickets are ******, ******, ******, ******, *******, the company has had over a year to replace the following damaged items and honor 1 redemption item.Lamelo Ball rookie crusade ***************************** rookie optic holo ************************* rookie silver Whop Philyor rookie autograph red ice ********************* Redemption
Business Response
Date: 09/08/2023
Dear Valued Panini Customer,
We apologize for the long wait and appreciate your patience. Due to the unprecedented volumes of damage card replacement requests in past months, factory damage replacements are experiencing a backlog in fulfillment. If its in the queue, it will be replaced. You can also replace the factory damage card with Panini Points or other alternatives available. To find out what other alternatives we have available please call the factory damage toll-free phone number to hear more. Please keep in mind that we have professional appraisers that value your card(s) and base the value on the current market to find what equal value replacement is needed. We do not value based on when the card(s) are put into the queue. Because we are aware of the collector's market, we try our best to honor what we deem to be the current values, with respect to what we have available. We sincerely apologize for the inconvenience and frustration caused by this delay. However, if you choose to wait for the original replacement, we will notify you via email once a shipment is being created.
Hours: 8:00am 5:00pm (CDT) Monday - Friday
Toll-Free Factory Damage Line: **************
Thank you for being a valued collector and we hope to hear from you soon.
Customer Answer
Date: 09/12/2023
I have reviewed the business response and accept this resolution. I have 7 open claims dating back almost two years. As long as your company follows through and I revive my product, then I can consider this matter settled.
although when I follow your steps to settle this claim, and call the number provided, I never talk to anyone. The call is either forwarded to a voicemail or I get hung up on.
A near 2 year to wait for a replacement is inexcusable. I intend to wait for my replacement but have very little faith that your company will follow through.
Initial Complaint
Date:01/11/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have a redemption card, which I submitted on 4/26/2021, per the website request. I have had no communication from the company, despite numerous calls, voicemails to customer service and through the ticket status app. I have sent more than 7 requests for updates with no response. They are false advertising, saying that the redemption card is able to be submitted for an actual card to be sent to the customer. My ticket status thread is available upon request. Thanks!
Business Response
Date: 09/08/2023
Dear Valued Panini Customer,
We sincerely apologize for the inconvenience and frustration caused by poor communication in the past. We appreciate your patience and would love to help you with your concerns. For redemptions, after the original 120 waiting period for your redemption, if we have not received the signature from the athlete you are prompted with different options. You can either replace the redemption with a replacement card (another card of equal or greater value), Panini Points, or other alternatives that we have available. Due to the number of athletes returning cards after release date, we are experiencing a backlog in fulfilling replacement card requests. Rest assured, we will fulfill requests as *********** return their cards. However, if you choose to wait for the original redemption, we will notify you via email once a shipment is being created. To find out what other alternatives we have available please call the redemption toll-free phone number to hear more.
Hours: 8:00am 5:00pm (CDT) Monday - Friday
Toll-Free Redemption Line: **************
Thank you for being a valued collector and we hope to hear from you soon.

Customer Answer
Date: 09/13/2023
I am rejecting this response because:
I selected the replacement option more than one year ago. Replacing with a like or better option has not happened. In my opinion, the ability to provide something of like or better value should not take 1.5 years. Please advise and thanks for your time.
*********;
Initial Complaint
Date:01/04/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I opened a box of prestige 2022. Several of the cards had a crease in the cards. Anything you can do to resolve this matter would greatly be appreciated. I love buying Panini products.
Business Response
Date: 09/08/2023
Dear Valued Panini Customer,
We apologize for the long wait and appreciate your patience. Due to the unprecedented volumes of damage card replacement requests in past months, factory damage replacements are experiencing a backlog in fulfillment. If its in the queue, it will be replaced. You can also replace the factory damage card with Panini Points or other alternatives available. To find out what other alternatives we have available please call the factory damage toll-free phone number to hear more. Please keep in mind that we have professional appraisers that value your card(s) and base the value on the current market to find what equal value replacement is needed. We do not value based on when the card(s) are put into the queue. Because we are aware of the collector's market, we try our best to honor what we deem to be the current values, with respect to what we have available. We sincerely apologize for the inconvenience and frustration caused by this delay. However, if you choose to wait for the original replacement, we will notify you via email once a shipment is being created.
Hours: 8:00am 5:00pm (CDT) Monday - Friday
Toll-Free Factory Damage Line: **************
Thank you for being a valued collector and we hope to hear from you soon. box of prestige 2022. Several of the cards had a crease in the cards. Anything you can do to resolve this matter would greatly be appreciated. I love buying Panini products.
Initial Complaint
Date:01/04/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I pulled a Lamelo Ball redemption out of the Panini product 2020 Panini Revolution (*****) Hobby Box that I had bought. The redemption I had hit was:Sport: Basketball Program: 2020 Panini Revolution (*****)Card Set: Rookie Autographs Asia Card #: 3 Player: LaMelo Ball I have sent 2 follow **** once on June 11, 2022 and then again on October 9,2022. I have not received any form of communication back, the redemption itself or any solution.
Business Response
Date: 09/08/2023
Dear Valued Panini Customer,
We sincerely apologize for the inconvenience and frustration caused by poor communication in the past. We appreciate your patience and would love to help you with your concerns. For redemptions, after the original 120 waiting period for your redemption, if we have not received the signature from the athlete you are prompted with different options. You can either replace the redemption with a replacement card (another card of equal or greater value), Panini Points, or other alternatives that we have available. Due to the number of athletes returning cards after release date, we are experiencing a backlog in fulfilling replacement card requests. Rest assured, we will fulfill requests as the players return their cards. However, if you choose to wait for the original redemption, we will notify you via email once a shipment is being created. To find out what other alternatives we have available please call the redemption toll-free phone number to hear more.
Hours: 8:00am 5:00pm (CDT) Monday - Friday
Toll-Free Redemption Line: **************
Thank you for being a valued collector and we hope to hear from you soon.
Initial Complaint
Date:01/04/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
A sports card purchased within a Panini package was found to be damaged upon opening the package. Card was returned to Panini in early ************************************************************************* April 2021 I received an email from Panini acknowledging that they had received the factory damaged card request and assigned it a number of ******. The message stated that I would receive further update on replacement shortly. No further update was communicated. I sent emails asking for updates on the following dates and never received any sort of response or update. Emails sent: May 2021, July 2021, October 2021, December 2021, April 2022, June 2022, July 2022, September 2022.In January 2023, I finally received an email stating that they have received my damaged card and my claim is being reviewed. This is the same information I was told in April 2021. I was asked in this January 2023 email to allow their team up to a year to process my request. To go 20 months between updates, and then to provide an update asking for up to another year in processing is some of the worst customer service I have ever received.Desired Resolution: Replace damaged card. Provide similarly valued card(s)/product if the damaged card cannot be replaced. ALSO provide new product and/or store credit to make up for the extreme delay in communication and follow up.
Business Response
Date: 09/08/2023
Dear Valued Panini Customer,
We sincerely apologize for the inconvenience and frustration caused by poor communication in the past. We appreciate your patience and would love to help you with your concerns. Due to the unprecedented volumes of damage card replacement requests in past months, factory damage replacements are experiencing a backlog in fulfillment. If its in the queue, it will be replaced. You can also replace the factory damage card with Panini Points or other alternatives available. To find out what other alternatives we have available please call the factory damage toll-free phone number to hear more. Please keep in mind that we have professional appraisers that value your card(s) and base the value on the current market to find what equal value replacement is needed. We do not value based on when the card(s) are put into the queue. Because we are aware of the collector's market, we try our best to honor what we deem to be the current values, with respect to what we have available. We sincerely apologize for the inconvenience and frustration caused by this delay. However, if you choose to wait for the original replacement, we will notify you via email once a shipment is being created.
Hours: 8:00am 5:00pm (CDT) Monday - Friday
Toll-Free ************** Line: **************
Thank you for being a valued collector and we hope to hear from you soon.
Customer Answer
Date: 09/12/2023
I am rejecting this response because: 30 months later and there is still no resolution nor a clear update. The information provided by Panini is extremely vague and provides no information specific to my situation.
Business Response
Date: 09/12/2023
Hello ****,
After further investigation, your factory damage claim #****** has been closed and shipped since 2023-03-16 04:01:12 PM. We consider this ticket solved and if you have further questions about your claim, you can write it here or use the toll-free line I provided below to get in contact with a representative. Keep in mind that for factory damage cards, due to the unprecedented volumes of damage card replacement requests in past months, factory damage replacements are experiencing a backlog in fulfillment. If its in the queue, it will be replaced. You can also replace the factory damage card with Panini Points or other alternatives available. To find out what other alternatives we have available please call the factory damage toll-free phone number to hear more. Please keep in mind that we have professional appraisers that value your card(s) and base the value on the current market to find what equal value replacement is needed. We do not value based on when the card(s) are put into the queue. Because we are aware of the collector's market, we try our best to honor what we deem to be the current values, with respect to what we have available. We apologize for the inconvenience and frustration caused by this delay. However, if you choose to wait for the original replacement, we will notify you via email once a shipment is being created.
Hours: 8:00am 5:00pm (CDT) Monday - Friday
Toll-Free ************** Line: **************
Thank you for being a valued collector and we hope to hear from you soon.
Customer Answer
Date: 09/15/2023
I do not recall seeing any shipment. Can you ask them to provide tracking/shipping numbers and information?
Customer Answer
Date: 09/21/2023
I am rejecting this response because: I do not recall seeing any shipment. Can you ask them to provide tracking/shipping numbers and information?
Business Response
Date: 11/14/2023
This ticket (******) was closed out and shipped on March 16th of this year. ***** Tracking Number: 395857389929 shows the package was delivered to ***************************************************** on March 23rd of this year at 1:00PM.
Customer Answer
Date: 11/16/2023
I have reviewed the business response and accept this resolution.
Initial Complaint
Date:01/02/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I been waiting over 2 years for this company to fulfill my redemption of ********************* no response from them I've sent emails and left voicemails
Business Response
Date: 09/08/2023
Dear Valued Panini Customer,
We sincerely apologize for the inconvenience and frustration caused by poor communication in the past. We appreciate your patience and would love to help you with your concerns. For redemptions, after the original 120 waiting period for your redemption, if we have not received the signature from the athlete you are prompted with different options. You can either replace the redemption with a replacement card (another card of equal or greater value), Panini Points, or other alternatives that we have available. Due to the number of athletes returning cards after release date, we are experiencing a backlog in fulfilling replacement card requests. Rest assured, we will fulfill requests as the players return their cards. However, if you choose to wait for the original redemption, we will notify you via email once a shipment is being created. To find out what other alternatives we have available please call the redemption toll-free phone number to hear more.
Hours: 8:00am 5:00pm (CDT) Monday - Friday
Toll-Free Redemption Line: **************
Thank you for being a valued collector and we hope to hear from you soon.
Initial Complaint
Date:12/31/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 4-13-22 I requested Panini America to look into an issue I had concerning a box of 2021 Panini Origins basketball cards that cost me about $700 dollars. Upon opening the box of cards I noticed the same corner of all the cards were bent. For a collector this is a big issue being that, to get full cost of a card upon selling they need to be in mint condition. Panini has a service that they replace damaged cards, so I shipped the cards back to them with a receipt of purchase and even certified mail to ensure it was received. I created a ticket on the panini direct app and kept asking for updates after seeing my package was received but never updated on app. Since then, it has been about 9 months with no answers and I still have not received cards back nor a reply from the company. Their customer service sucks because they actually have none. You get an answering machine and although you leave your info you never get any call backs. So basically I have been waiting 9 months for a box of cards that I already paid for but have no cards to show for the amount paid. This company seems to take people's hard earned money and never provide the service they claim that they do.
Business Response
Date: 09/12/2023
Dear Valued Panini Customer,

We sincerely apologize for the inconvenience and frustration caused by poor communication in the past. We appreciate your patience and would love to help you with your concerns. Due to the unprecedented volumes of damage card replacement requests in past months, factory damage replacements are experiencing a backlog in fulfillment. If its in the queue, it will be replaced. You can also replace the factory damage card with Panini Points or other alternatives available. To find out what other alternatives we have available please call the factory damage toll-free phone number to hear more. Please keep in mind that we have professional appraisers that value your card(s) and base the value on the current market to find what equal value replacement is needed. We do not value based on when the card(s) are put into the queue. Because we are aware of the collector's market, we try our best to honor what we deem to be the current values, with respect to what we have available. We apologize for the inconvenience and frustration caused by this delay. However, if you choose to wait for the original replacement, we will notify you via email once a shipment is being created.

Hours: 8:00am 5:00pm (CDT) Monday - Friday

Toll-Free Factory Damage Line: **************

Thank you for being a valued collector and we hope to hear from you soon.
Customer Answer
Date: 09/12/2023
I am rejecting this response because: In all reality, customers spend their hard earned money to purchase items from this business and basically have to wait while your business already benefitted.
Business Response
Date: 09/13/2023

Hello *******,

We sincerely apologize for the inconvenience and frustration caused by your issue. I've attached the terms and conditions that you signed before buying your order.

As stated,

"To the extent permitted by applicable law, we (including our parent, affiliates, and our officers, directors, agents and employees) are not liable, and you agree not to hold us responsible, for any damages or losses (including, but not limited to, loss of money, goodwill or reputation, profits, other intangible losses, or any special, indirect, or consequential damages) resulting directly or indirectly from:
your use of or your inability to use our Services;

-pricing, shipping, format, or other guidance provided by Panini America;
-delays or disruptions in our Services;
-viruses or other malicious software obtained by accessing or linking to our Services;
-glitches, bugs, errors, or inaccuracies of any kind in our Services;
-damage to your hardware device from the use of any Panini America Service;
-a suspension or other action taken with respect to your account or breach of abuse of our Services;

Furthermore, it is understood that:
-You are responsible for reading the full item listing before making an offer or commitment to buy,
-You enter into a legally binding contract to purchase an item when you commit to buy an item on a Panini America Service."

I can continue to describe the terms and conditions, but if you want to read over it yourself, I attached a link towards the bottom of the page.

Now rest assured, if you make a claim for qualified factory damage merchandise, we will fulfill replacements for these factory damage requests. However, due to the unprecedented volumes of damage card replacement requests in past months, factory damage replacements are experiencing a backlog in fulfillment. If its in the queue, it will be replaced. You can also replace the factory damage card with Panini Points or other alternatives available. To find out what other alternatives we have available please call the factory damage toll-free phone number to hear more. We will notify you via email once a shipment is being created for your replacement. If you have more questions, continue writing them here or use the customer service line I provided below.

************************************************************;

Hours: 8:00am 5:00pm (CDT) Monday - Friday

Toll-Free **************** Line: **************

Thank you for being a valued collector and we hope to hear from you soon.
Customer Answer
Date: 09/14/2023
Have a question, if I am not satisfied with their response but can not keep going back and forth with this company then what are my next steps? I feel that they are just passing the buck for their lousy service that,because they are trying to fix after so long, now I have to settle and take my complaint away. If I settle and say I am satisfied and am not really, how does this go?

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