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Business Profile

Baseball Cards

Panini America

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Baseball Cards.

Complaints

This profile includes complaints for Panini America's headquarters and its corporate-owned locations. To view all corporate locations, see

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Panini America has 2 locations, listed below.

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    Customer Complaints Summary

    • 373 total complaints in the last 3 years.
    • 90 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/29/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Business has charged 2 unauthorized charges on my credit card. Dated 12/28/22. Amounts are $826.89 and $826.75. I do not know who this merchant is. I did not authorize anything like this. I tried calling the number that was on my statement and it goes right to an Avaya voicemail. I have tried to call a few times. These amounts need to be refunded ASAP to avoid legal action.

      Business Response

      Date: 09/12/2023

      Dear Valued Panini Customer,  

      We apologize for the long wait and appreciate your patience. We sincerely apologize for the inconvenience and frustration caused by this delay. Please notify our customer service department if this is still an issue.  I can also notify our fraud department, but I will need this information date, amount, order number, and the email used for the order. You can also use one of the toll-free lines I provided below to contact a representative to help guide you for assistance. 

      Hours: 8:00am 5:00pm (CDT) Monday - Friday 

      Toll-Free Redemption Line: ************** 

      Toll-Free Online Sales Line: ************** 

      Thank you for being a valued collector and we hope to hear from you soon. 

    • Initial Complaint

      Date:12/27/2022

      Type:Product Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had 20 defective cards from Panini. I complained to customer service and they asked me to file tickets and ship them (on my own dime) back to Panini and they would give me replacements within 18 weeks. 18 weeks come and go, but no movement on my replacements. I send email after email to get status updates and Panini decides to ghost me. Absolutely pathetic. They asked me to spend more money shopping then defective cards and ignore me after they receive them. I want my money back and I want compensation for what they put me through.

    • Initial Complaint

      Date:12/27/2022

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I submitted a redemption card to Panini in January of 2022. I still have not received the card. I have sent 6 inquiries in app, one email, and have left multiple voicemails. Panini has yet to respond or give a status update. The value of the card is approximately **** and it is extremely frustrating that they have yet to respond to any of my inquiries.

      Business Response

      Date: 09/12/2023

      Hello ********,

      We sincerely apologize for the inconvenience and frustration caused by poor communication in the past. We appreciate your patience and would love to help you with your concerns. After further investigation for your ticket #*******, it shows proof of delivery since 2023-04-03 09:34:01 AM. We are going to consider this issue resolved but if you need further assistance, please feel free to ask questions here or use the toll-free number I provided below for more help. Please keep in mind that for redemptions, after the original 120 waiting period for your redemption, if we have not received the signature from the athlete you are prompted with different options. You can either replace the redemption with a replacement card (another card of equal or greater value), Panini Points, or other alternatives that we have available. Due to the number of athletes returning cards after release date, we are experiencing a backlog in fulfilling replacement card requests. Rest assured, we will fulfill requests as the players return their cards. However, if you choose to wait for the original redemption, we will notify you via email once a shipment is being created. To find out what other alternatives we have available please call the redemption toll-free phone number to hear more.

      Tracking Number: 396539176245

      Toll-Free **************** Line: **************   

      Hours: 8:00am 5:00pm (CDT) Monday - Friday   

      Thank you for being a valued collector and we hope to hear from you soon. 

    • Initial Complaint

      Date:12/25/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Just like many others before me, Panini America has ripped me off. I set in a redemption for a ******************************* autographed rookie card. This was out of a 2020 product. They deemed the redemption expired, (not even 2 years old and still circulating the product). This card is roughly valued around $200. They gave me 600 Panini Redemption Points... a $35 value. I would like a legitimate replacement for this card that is also already in circulation.

      Business Response

      Date: 09/12/2023

      Hello ******,

      After reviewing your account and ticket id, we have confirmed that you were not given enough points for the redemption. We have now added the correct number of points and if you need further assistance you can write to us here or use the toll-free line to contact a representative. 

      Hours: 8:00am 5:00pm (CDT) Monday - ********************************************* Line: ************** 

      Thank you for being a valued collector and we hope to hear from you soon. 

    • Initial Complaint

      Date:12/24/2022

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been trying to reach Panini for 6 months.

      There are 2 issues.

      1. They sent redemption cards to my address and they were not deliverable. They never reached out or re-sent the cards. I am missing 19 redemption cards. This is a lot of money.

      2. Panini has redemption for certain basketball players (autograph cards). Instead of sending the one on the card, they send low grade cards in replacement.

      This company needs to be flagged. They are completely fraudulent. I have tried reaching out via multiple emails and manny phone calls. No one ever picks up their phone calls. I'm not sure if anyone is even working there.

      Business Response

      Date: 09/12/2023

      Dear Valued Panini Customer, 

      We sincerely apologize for the inconvenience and frustration caused by poor communication in the past. We appreciate your patience and would love to help you with your concerns. For redemptions, after the original 120 waiting period for your redemption, if we have not received the signature from the athlete you are prompted with different options. You can either replace the redemption with a replacement card (another card of equal or greater value), Panini Points, or other alternatives that we have available. Due to the number of athletes returning cards after release date, we are experiencing a backlog in fulfilling replacement card requests. Rest assured, we will fulfill requests as the players return their cards. However, if you choose to wait for the original redemption, we will notify you via email once a shipment is being created. To find out what other alternatives we have available please call the redemption toll-free phone number to hear more. You can also provide a ticket id here and I can investigate it further. 

      Hours: 8:00am 5:00pm (CDT) Monday - Friday 

      Toll-Free Redemption Line: ************** 

      Thank you for being a valued collector and we hope to hear from you soon. 

    • Initial Complaint

      Date:12/23/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Missing case hits on very expensive boxes over 1k on multiple boxes. I have been sending emails and leaving voicemails for over a year with no such luck of ever being contacted. This type of crime has to be illegal somehow?

      Business Response

      Date: 09/12/2023

      Dear Valued Panini Customer,  

      We sincerely apologize for the inconvenience and frustration caused by your issue. Keep in mind that most of our products are marketed as On Average because not every box is going to have an autograph or memorabilia card. Some hobby boxes do have guaranteed autographs or memorabilia, but they will be marketed as Guaranteed. For Panini Points, there are other options for shipping

      Hours: 8:00am 5:00pm (CDT) Monday - ********************************************* Line: **************

      Thank you for being a valued collector and we hope to hear from you soon. 

    • Initial Complaint

      Date:12/22/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Transaction 1:04/14/2021 at 10:02:29 AM 20***** Panini *********** Trading Cards (Hobby)$915.76 Committed to provide me:Ticket No: ******* 2020 Panini Origins (*****) Rookie Jersey Autographs Red LaMelo *************************** Hornets Card #** Transaction 2:09/30/2021 at 10:37:51 AM 20***** Panini ************ Trading Cards Box (Hobby)$538.70 Committed to provide me:Ticket No: ******* 2020 Panini Obsidian (*****) Rookie Jersey Autographs LaMelo *************************** Hornets Card #*** Nature of the dispute:I would like fair compensation for the 2 redemptions that I was promised in the Hobby Boxes that I purchased from Panini. $2,000 per card ($4,000 total) or cards of equal value (*************************, *********************, ***************************, etc.). The value of these cards has also dropped significantly in price over time. I would also like any sort of acknowledgement or response from Panini Customer ****************************** has not tried to resolve the problem:I have left several voicemails at ************ (Press 1 for redemptions)"All of our customer service representatives are on calls with other customers. If you would prefer not to hold, you can leave a message and one of our representatives will respond to your inquiry within two business days. To leave a message press 9 now or please continue holding."I started leaving voicemails in September of 2021 and no representative(s) have attempted to call me back. I have also sent emails to: *********************** ************************************* *************************** ************************************** ***************************** **************************************** *************************** ************************************** and **************** ******************************** In late September ***** replied to me, but after my reply back there was no further action. Now when I send follow up emails I receive an automatic reply that says, "I am currently out of the office with limited access to my email."

      Business Response

      Date: 09/12/2023

      Dear Valued Panini Customer,  

      We sincerely apologize for the inconvenience and frustration caused by poor communication in the past. We appreciate your patience and would love to help you with your concerns. After further investigation for your tickets, they all show proof of delivery, and you should have received all packages by now. We are going to consider this issue resolved but if you need further assistance, please feel free to ask questions here or use the toll-free number I provided below for more help. Please keep in mind that for redemptions, after the original 120 waiting period for your redemption, if we have not received the signature from the athlete you are prompted with different options. You can either replace the redemption with a replacement card (another card of equal or greater value), Panini Points, or other alternatives that we have available. Due to the number of athletes returning cards after release date, we are experiencing a backlog in fulfilling replacement card requests. Rest assured, we will fulfill requests as the players return their cards. However, if you choose to wait for the original redemption, we will notify you via email once a shipment is being created. To find out what other alternatives we have available please call the redemption toll-free phone number to hear more. You can also provide a ticket id here and I can investigate it further. 

      Hours: 8:00am 5:00pm (CDT) Monday - Friday 

      Toll-Free Redemption Line: ************** 

      Thank you for being a valued collector and we hope to hear from you soon. . 

    • Initial Complaint

      Date:12/21/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I sent two ***************************** rookie cards back to Panini America *** in November of 2021 due to the cards being damaged fresh from the packs, Panini received my cards which then sat in their processing center for over a year depreciating the value of the two cards combined total of $750, i reached out to Panini on multiple occasions via phone and once in person at National to see if the issue could handle which i was told it would each time resulting ending in nothing while my cards values are steadily depreciating. I once again reach out to Panini via phone on 12-19-22 to try to handle the situation and at that time myself and a representative of Panini came to the conclusion of the value of the cards, which at the time i selected to take the offer made of 250 Panini Rewards Points for the ***************************** The Rookies Disco, and ****** Panini Rewards Points for the ***************************** Disco Holo, and the case was closed and i was satisfied with the outcome because i reached the proper value of what my cards were worth at the time Panini America *** reached them. Now let's move to the present day to find out Panini retracted and broke our agreement. Panini went into my rewards account and removed ****** points and didn't send a correspondent to let me know what transpired, I then reached out to Panini again via ************* to be told the agreement had been broken without my knowledge because the manager felt he made a mistake on the cards value in the current market. I then tried to work things out by trying to come to a different solution but Panini America is not willing to work to compensate me properly for my cards being at their facility for over a year.

      Business Response

      Date: 09/12/2023

      Dear Valued Panini Customer,  

      We sincerely apologize for the inconvenience and frustration caused by poor communication in the past. We appreciate your patience and would love to help you with your concerns. Keep in mind that due to the unprecedented volumes of damage card replacement requests in past months, factory damage replacements are experiencing a backlog in fulfillment. If its in the queue, it will be replaced. You can also replace the factory damage card with Panini Points or other alternatives available. To find out what other alternatives we have available please call the factory damage toll-free phone number to hear more. Please keep in mind that we have professional appraisers that value your card(s) and base the value on the current market to find what equal value replacement is needed. We do not value based on when the card(s) are put into the queue. Because we are aware of the collector's market, we try our best to honor what we deem to be the current values, with respect to what we have available. We apologize for the inconvenience and frustration caused by this delay but since you have requested Panini Points, and the correct amount of points were added to the account, we would not be able to give you extra points. If you'd like we can return the points and use the redemption for another alternative but unfortunately you have already used the points they gave you. If you have any more questions, you can write it here or use the toll-free line for further assistance.

      Hours: 8:00am 5:00pm (CDT) Monday - Friday

      Toll-Free Factory Damage Line: ************** 

      Thank you for being a valued collector and we hope to hear from you soon.

      Customer Answer

      Date: 09/15/2023

      Hi BBB, After receiving your recent correspondence I have reached out to Panini to settle this issue and they agreed to reimburse me with either more points or a select football sparkle pack, and i chose to accept the sparkle pack. I havent received the pack of cards as of this date 9/15/23 but in hopes that Panini holds their end of our agreement to do so. 

      Customer Answer

      Date: 09/21/2023

      I have reviewed the business response and accept this resolution. 

      Hi BBB, After receiving your recent correspondence I have reached out to Panini to settle this issue and they agreed to reimburse me with either more points or a select football sparkle pack, and i chose to accept the sparkle pack. I havent received the pack of cards as of this date 9/15/23 but in hopes that Panini holds their end of our agreement to do so. 

    • Initial Complaint

      Date:12/19/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Trying to redeem points to purchase a limited card copied code completely correct via scanning QR code.
      3 attempts an Panini locked my account glitch was on their end.
      I've sent 6 emails with zero response.
      This costing me a chance on a limited item already missed out on one due to their lack of response.
      They need to make this right ASAP

      Business Response

      Date: 09/12/2023

      Dear Valued Panini Customer,  

      We sincerely apologize for the inconvenience and frustration caused by poor communication in the past. We appreciate your patience and would love to help you with your concerns. Rest assured we are evolving our website and how customers can process their order. We understand that it is not perfect, but it is in our best interest to make the site fairer between buyers. Please be patient with us as we continue to improve the standards. You can provide the code here or us the customer service toll-free number I provided below to have a representative add the code to the account.

      Toll-Free **************** Line: **************  

      Hours: 8:00am 5:00pm (CDT) Monday - Friday  

      Thank you for being a valued collector and we hope to hear from you soon. 


      Customer Answer

      Date: 09/12/2023

      I am rejecting this response because:   you have had several of my cards that are live for over two months now and have refused to ship them. It's always we have your card it will ship soon. Yet it never does. Either ship all my cards or buy me out not with points either.

      I spent 10 k on cases and cards are being held hostage.

      *********************** is live ********************* *************** and ********** all have autos in products that have released in the yr since immaculate released.

      You guys have refused to give me an answer on the card Roman ****** edge ************************* ******** quad auto /5 

      I want updates on all of these cards that doesn't say a bs line if you have no intention of producing cards I'm owed say so stop lying

      Business Response

      Date: 09/13/2023

      Hello ******, 

      I've attached the terms and conditions for redemptions that you signed for before redeeming your redemption.

      As stated,  

      "If you elect to wait for the *** to become available, Panini will attempt to provide the *** within six months of the receipt of a timely Redemption Request. Panini makes no guarantees or warranties regarding whether the *** will become available during the six-month waiting period should you elect to wait. Regardless of your election, Panini reserves the right to send an STC after the expiration of the six-month waiting period.

      If the *** does not become available during the six-month period, and Panini elects to send an - STC, your only option is to accept the **** An STC will be of an equal or greater monetary value as compared to the market value of *** as of the time of the product release as determined by Panini in its sole discretion." 

      I can continue to describe you the terms and conditions but can also look at the attachment to read through it as well. 

      You can continue to wait for the athlete to sign if that is what you wish for, but simply not every redemption is guaranteed. Rest assured, we will fulfill requests as the players return their cards and we do our best to fulfill them that way, but you are given other options if we have not received the card from the athlete. You can either replace the redemption with a replacement card (another card of equal or greater value), Panini Points, or other alternatives that we have available. Due to the number of athletes returning cards after the release date, we are experiencing a backlog in fulfilling replacement card requests. We sincerely apologize for the inconvenience and frustration caused by this delay. However, if you choose to wait for the original redemption, we will notify you via email once a shipment is being created. To find out what other alternatives we have available please call the redemption toll-free phone number to hear more. 

      Hours: 8:00am 5:00pm (CDT) Monday - Friday  

      Toll-Free Redemption Line: **************  

      Thank you for being a valued collector and we hope to hear from you soon. 


      Customer Answer

      Date: 09/14/2023

      They have told me the have my cards for three months people are selling and trading them currently your terms are a joke then only benefit panini.

      I want what I am owed period

      Should I list names and emails I've received 

      Customer Answer

      Date: 09/20/2023

      I am rejecting this response because:   

      They have told me the have my cards for three months people are selling and trading them currently your terms are a joke then only benefit panini.

      I want what I am owed period

      Should I list names and emails I've received 

      Customer Answer

      Date: 09/24/2023

      Clean SE this complaint 

    • Initial Complaint

      Date:12/15/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased (ONE CARD) A 2020 Panini One ********************* Card#4, 1 of 75 cards made for over $700. It was damaged when I opened the box. I filed the claim with Panini, returned the card in the original box along with proof of purchase. Panini has not once responded to my issue. I call leave messages, email them over and over and get generic responses everytime.

      Business Response

      Date: 09/12/2023

      Dear Valued Panini Customer,  

      We sincerely apologize for the inconvenience and frustration caused by poor communication in the past. We appreciate your patience and would love to help you with your concerns. Due to the unprecedented volumes of damage card replacement requests in past months, factory damage replacements are experiencing a backlog in fulfillment. If its in the queue, it will be replaced. You can also replace the factory damage card with Panini Points or other alternatives available. To find out what other alternatives we have available please call the factory damage toll-free phone number to hear more. Please keep in mind that we have professional appraisers that value your card(s) and base the value on the current market to find what equal value replacement is needed. We do not value based on when the card(s) are put into the queue. Because we are aware of the collector's market, we try our best to honor what we deem to be the current values, with respect to what we have available. We apologize for the inconvenience and frustration caused by this delay. However, if you choose to wait for the original replacement, we will notify you via email once a shipment is being created.  

      Hours: 8:00am 5:00pm (CDT) Monday - Friday  

      Toll-Free Factory Damage Line: **************  

      Thank you for being a valued collector and we hope to hear from you soon. 

    Panini America is NOT a BBB Accredited Business.

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