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Business Profile

Baseball Cards

Panini America

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Panini America's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 373 total complaints in the last 3 years.
    • 90 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/19/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Bought a $600 2021 Panini One box and unfortunately pulled an expired *** ***** Rookie dual patch auto /5. I redeemed the card online and was only given an option to redeem for 50% of the card value which really sucked but I figured I would get an acceptable amount of points. I was informed by Panini that I would receive 200 points as compensation. Only 200 points. You are able to pull a 250 point redemption card from a $30 blaster box. I have contacted support only for no one to respond and for the ticket to be closed again. This is ridiculous and tarnishes the reputation on Panini. If it doesnt get resolved, I am planning on never buying Panini again and advising my colleagues to do the same.

      Business Response

      Date: 03/03/2025

      Hello,

      Im sorry that you did not receive the correct amount of points.  It looks like there may have been a mistake when we closed out the ticket for only 200 points.  There should be one more zero at the end of that number.  I have reopened the ticket and closed it out with the 2000 points that you should have received initially.  Please let us know if you have any questions.

    • Initial Complaint

      Date:02/04/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have reached out to Panini about a redemption that is back from April 2024 and it has not been fulfilled. Im asking for a replacement for the order.

      Business Response

      Date: 02/17/2025

      Hello,

      Please understand that replacements take time, and you requested for a replacement less than a month ago.  Replacements normally take more than a month to be fulfilled.  We apologize for any inconvenience you may experience, but it is normal to wait for your replacement request to be fulfilled when there is an extremely high volume of requests.

    • Initial Complaint

      Date:02/04/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I submitted an autograph redemption on 02/14/2022. This was a card that I was extremely excited to add to my personal collection. It has sat opened and untouched in Paninis ticket queue for almost 3 years. I contacted support in December 2024 regarding this. I was offered a sparkle pack but I would rather have a card for my personal collection. Also, I have received sparkle packs in the past and the value was always lower than the initial redemption. I was then told Replacements will be the same sport, a randomly chosen player, and will be of equal or greater value than your redemption. I responded with the names of 2 other players I would accept as replacement but I was told again that it would be random. This is very frustrating as Ive already waited 3 years for this card. Please make this right.

      Business Response

      Date: 02/06/2025

      Dear Valued Panini Customer,
      We apologize for the long wait and appreciate your patience. I am currently looking into this for you to make sure we get this right. Plan on receiving an email with a tracking number by the end of the week with an autograph card. Again, we are sincerely sorry for any inconvenience you may experience waiting for your ticket to be worked. Please feel free to contact the toll-free line I have provided below if you have any more questions.
      Hours: 8:00am 5:00pm (CST) Monday - Friday Toll-Free Customer Service Line: **************

    • Initial Complaint

      Date:02/04/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been waiting 5 months with no response for two ****** ******* Autographed card redemptions. The value of the 2 boxes the cards came from is currently valued at $1050. I would like a full refund, or shipment of the cards. Ill consider filing a small claims case if I do not hear back.

      Business Response

      Date: 02/17/2025

      Hello,
      Please understand that replacements take time, and you requested for a replacement less than a month ago. Replacements normally take more than a month to be fulfilled.  We apologize for any inconvenience you may experience,but it is normal to wait for your replacement request to be fulfilled when there is an extremely high volume of requests.

    • Initial Complaint

      Date:01/31/2025

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had 3 redemption cases open with Panini (*******, 2935892, 2938387). I requested these to be combined so I could receive just one card of higher value. To my shock, these were combined but I ended up receiving just the exact card from request number *******. So essentially they combined it and didnt send me ANYTHING for the 2 other requests. Ive emailed and been told this will be escalated about 4 months ago. Im expecting that they would provide me another card or two now!! I last heard from them on September 5th 2024. I also have request ******* open and was told on email 10 months ago I could wait for a replacement which I said no problem. Its now been 10 months and no response or update at all. The last response I had was on the 1st of March 2024. I would love to just receive a good quality card for this.

      Business Response

      Date: 02/05/2025

      Hello Mr. ****** we apologize for the oversight of not sending all three cards at the same time. Our Fulfillment team will be sending the additional two cards out today.  Please allow 7 to 10 business days for them to be received. Thank you for being a Panini Customer.  

      Customer Answer

      Date: 02/06/2025

      I have reviewed the business response and accept this resolution. 

    • Initial Complaint

      Date:01/30/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I redeemed two cards on the Panini America website and later I wasnt given any updates on the card. I was given an option for them to send a replacement card and accepted it because I didnt want wait any longer. I requested this change early last year and then sent a follow-up message last summer asking when my card would arrive. Their response was sending me to a document that told me when each card was processed. Last August it said both my cards were processed, but I still havent received either card replacement. I sent another follow-up message in November and didnt even receive a response from them. This is a problem that other people have also faced and Panini still hasnt found a way to fix it.

      Business Response

      Date: 02/06/2025

      Hello Mr. ****** we do apologize for the delay in fulfilling your redemptions. I am happy to advise you that we will be sending the following cards to satisfy both redemptions. You will be receiving the following cards 2023 Donruss Optic Rated Prospects Light Blue ****** ***** ( 20/25) and a 2023 Flawless Rookie Patch Autographs ******* ********* (25/25) on card. The value of these cards combined exceeds your original redemptions value. Thank you for being a Panini Customer.  

      Customer Answer

      Date: 02/06/2025

      I have reviewed the business response and accept this resolution. 

    • Initial Complaint

      Date:01/30/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been waiting for 4 years for panini to honor a redemption card I pulled from a pack of Panini Prizm for a **** **** Autograph. I have reached out numerous times through the panini redemption tab on the app. No one will respond to my request.I spend money on the panini products to pull the high dollar cards and its disappointing that the company is selling cards with redemptions they dont intend to honor., essentially lying to customers and cheating them.

      Business Response

      Date: 02/04/2025

      Hello Mr. ***************** are very sorry to see that you have been waiting so long for your redemption to be replaced.  Unfortunately,we have been working through a lengthy backlog and have had some issues with some online inquiries.  Typically, the best way to reach us would be calling in to our office at *****************. 

      We are sending you an equal or greater value replacement immediately and apologize again for the time it has taken.  Please let us know if you have any questions.

      Customer Answer

      Date: 02/04/2025

      I have reviewed the business response and accept this resolution. 

    • Initial Complaint

      Date:01/29/2025

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Redemption of ****** ********* 2022 Panini Chronicles autographed card was submitted on 04/11/2023. I have yet to receive the card. I do not want any other offer, or "Panini points." The status has not changed since the day it was redeemed. Ticket number is *******. I would like delivery of the autographed card.

      Business Response

      Date: 02/03/2025

      Hello ****** Head,

      Were very sorry that it has taken some for your redemption to be fulfilled. We understand that waiting for your redemption can be frustrating, but please understand that redemptions are not always available to attain from the highly sought after athletes.  In the event that a particular card is not available, we provide the option to request for a replacement, and this would likely be the quickest way to resolve your ticket.  I apologize that your redemption has been unavailable, but we can only provide the product when it has been completely finished.

      Please refer to our terms and conditions regarding redemptions for more information. And please let us know if you have any questions.

    • Initial Complaint

      Date:01/29/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Panini inserts redemptions into their card boxes as guaranteed hits when they are unable to provide the card immediately for boxing. At current time I have one redemption that was exchanged for 1/10 value at the time in points and two other outstanding redemptions that have been at Panini for 3 years. It is absolutely unacceptable for businesses to cheat their customers in this manner.

      Business Response

      Date: 02/04/2025

      Hello Mr. ****************** looks like we just fulfilled your tickets.  We apologize for any inconvenience, but we are happy to send you the replacements. We also reopened the ticket that was given less than the expected amount of points. An additional ***** points was added to your account to match the correct value at the time of the closing of the ticket. Please let us know if you have any other questions or concerns.

      Thank You

    • Initial Complaint

      Date:01/27/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Panini America sells high end sport cards, from time to time they sell products with factory defects. They offer replacements but they want you to wait a year to do so. I have dealt with this same problem multiple times and this time Im fed up and would like this resolved asap.

      Business Response

      Date: 02/03/2025

      Hello Mr. ************** deeply apologize for the time it takes to fulfill our Factory Damage Tickets.  The current delay for fulfilling these tickets is to be expected, but we are working extremely hard to limit the time it has taken for completing the processes.  We do not want our customers to wait extended amounts of time, but it is currently unavoidable.   Please provide us with your ticket number(s), and we will look into any tickets that need immediate attention.

      Thank You

      Customer Answer

      Date: 02/11/2025

      I spoke to multiple representatives on the phone even a supervisor and there has been no help whatsoever. Ive been through this so many times and its so frustrating how Panini runs their business.

      Customer Answer

      Date: 02/19/2025

      Just got off the phone with the customer service they were so nasty and told me to call back in 3 months if I havent heard anything, they also told me there still working on last years orders so this wont be resolved for at least a year. What kind of customer service is that? 

      Customer Answer

      Date: 02/27/2025

      Weeks later still no response, this shows along what type of business were dealing with, and they wonder why there losing there licenses. 

      Customer Answer

      Date: 02/27/2025

      Weeks later still no response, this shows along what type of business were dealing with, and they wonder why there losing there licenses. 

      Business Response

      Date: 06/09/2025

      Hello,

      If you would like to list your ticket numbers, we can look into this issue further.  As of now, you have not provided any information for us to assist you.

      Thank You

      Customer Answer

      Date: 06/12/2025

      I have reviewed and they clearly know the ticket number is ******, I spoke to them at least 40 times since last December. 

      Customer Answer

      Date: 06/17/2025

      I keep calling and keep getting a different person telling me someone will contact you soon but no one does anything, i also spoke to a representative from ***** and they told me panini is stalling till they lose all there licenses and then they will not fulfill any open tickets. 

      Business Response

      Date: 07/03/2025

      Hello,

      I see that your ticket has been fulfilled recently, and we sent your replacement.  Please let us know if you have any further questions.

       

    Panini America is NOT a BBB Accredited Business.

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