Business Profile

Baseball Cards

Panini America

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Panini America's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

373 total complaints in the last 3 years.
90 complaints closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:01/30/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I redeemed two cards on the Panini America website and later I wasnt given any updates on the card. I was given an option for them to send a replacement card and accepted it because I didnt want wait any longer. I requested this change early last year and then sent a follow-up message last summer asking when my card would arrive. Their response was sending me to a document that told me when each card was processed. Last August it said both my cards were processed, but I still havent received either card replacement. I sent another follow-up message in November and didnt even receive a response from them. This is a problem that other people have also faced and Panini still hasnt found a way to fix it.
Business Response
Date: 02/06/2025
Hello Mr. ****** we do apologize for the delay in fulfilling your redemptions. I am happy to advise you that we will be sending the following cards to satisfy both redemptions. You will be receiving the following cards 2023 Donruss Optic Rated Prospects Light Blue ****** ***** ( 20/25) and a 2023 Flawless Rookie Patch Autographs ******* ********* (25/25) on card. The value of these cards combined exceeds your original redemptions value. Thank you for being a Panini Customer.
Customer Answer
Date: 02/06/2025
I have reviewed the business response and accept this resolution.
Initial Complaint
Date:01/30/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been waiting for 4 years for panini to honor a redemption card I pulled from a pack of Panini Prizm for a **** **** Autograph. I have reached out numerous times through the panini redemption tab on the app. No one will respond to my request.I spend money on the panini products to pull the high dollar cards and its disappointing that the company is selling cards with redemptions they dont intend to honor., essentially lying to customers and cheating them.
Business Response
Date: 02/04/2025
Hello Mr. ***************** are very sorry to see that you have been waiting so long for your redemption to be replaced. Unfortunately,we have been working through a lengthy backlog and have had some issues with some online inquiries. Typically, the best way to reach us would be calling in to our office at *****************.

We are sending you an equal or greater value replacement immediately and apologize again for the time it has taken. Please let us know if you have any questions.
Customer Answer
Date: 02/04/2025
I have reviewed the business response and accept this resolution.
Initial Complaint
Date:01/29/2025
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Redemption of ****** ********* 2022 Panini Chronicles autographed card was submitted on 04/11/2023. I have yet to receive the card. I do not want any other offer, or "Panini points." The status has not changed since the day it was redeemed. Ticket number is *******. I would like delivery of the autographed card.
Business Response
Date: 02/03/2025
Hello ****** Head,
Were very sorry that it has taken some for your redemption to be fulfilled. We understand that waiting for your redemption can be frustrating, but please understand that redemptions are not always available to attain from the highly sought after athletes. In the event that a particular card is not available, we provide the option to request for a replacement, and this would likely be the quickest way to resolve your ticket. I apologize that your redemption has been unavailable, but we can only provide the product when it has been completely finished.
Please refer to our terms and conditions regarding redemptions for more information. And please let us know if you have any questions.
Initial Complaint
Date:01/29/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Panini inserts redemptions into their card boxes as guaranteed hits when they are unable to provide the card immediately for boxing. At current time I have one redemption that was exchanged for 1/10 value at the time in points and two other outstanding redemptions that have been at Panini for 3 years. It is absolutely unacceptable for businesses to cheat their customers in this manner.
Business Response
Date: 02/04/2025
Hello Mr. ****************** looks like we just fulfilled your tickets. We apologize for any inconvenience, but we are happy to send you the replacements. We also reopened the ticket that was given less than the expected amount of points. An additional ***** points was added to your account to match the correct value at the time of the closing of the ticket. Please let us know if you have any other questions or concerns.

Thank You
Initial Complaint
Date:01/27/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Panini America sells high end sport cards, from time to time they sell products with factory defects. They offer replacements but they want you to wait a year to do so. I have dealt with this same problem multiple times and this time Im fed up and would like this resolved asap.
Business Response
Date: 02/03/2025
Hello Mr. ************** deeply apologize for the time it takes to fulfill our Factory Damage Tickets. The current delay for fulfilling these tickets is to be expected, but we are working extremely hard to limit the time it has taken for completing the processes. We do not want our customers to wait extended amounts of time, but it is currently unavoidable. Please provide us with your ticket number(s), and we will look into any tickets that need immediate attention.

Thank You
Customer Answer
Date: 02/11/2025
I spoke to multiple representatives on the phone even a supervisor and there has been no help whatsoever. Ive been through this so many times and its so frustrating how Panini runs their business.
Customer Answer
Date: 02/19/2025
Just got off the phone with the customer service they were so nasty and told me to call back in 3 months if I havent heard anything, they also told me there still working on last years orders so this wont be resolved for at least a year. What kind of customer service is that?
Customer Answer
Date: 02/27/2025
Weeks later still no response, this shows along what type of business were dealing with, and they wonder why there losing there licenses.
Customer Answer
Date: 02/27/2025
Weeks later still no response, this shows along what type of business were dealing with, and they wonder why there losing there licenses.
Business Response
Date: 06/09/2025
Hello,

If you would like to list your ticket numbers, we can look into this issue further. As of now, you have not provided any information for us to assist you.

Thank You
Customer Answer
Date: 06/12/2025
I have reviewed and they clearly know the ticket number is ******, I spoke to them at least 40 times since last December.
Customer Answer
Date: 06/17/2025
I keep calling and keep getting a different person telling me someone will contact you soon but no one does anything, i also spoke to a representative from ***** and they told me panini is stalling till they lose all there licenses and then they will not fulfill any open tickets.
Business Response
Date: 07/03/2025
Hello,
I see that your ticket has been fulfilled recently, and we sent your replacement. Please let us know if you have any further questions.
Initial Complaint
Date:01/27/2025
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have several redemptions pending, but I am really concerned because I know that Panini is losing the license to certain products soon and I wannamake sure that I get what I purchased. One in particular that is very high value is a **** doncic auto. Those customers are very frustrated with your customer service, cant get through to anybody when you call, and no updates on redemptions. Ive heard people getting cards in the mail from redemptions five years later, I dont even know if Ill be alive in another five years.That said, my Panini account is under the email ******************** and Id like to ask you to please give me an update on my redemptions if they can be fulfilled soon, Ive also heard people getting the card that they were guaranteed and getting a replacement instead. I think as customers and supporters of your product we deserve better than type of service. Many of us, including myself have spent tens of thousands of dollars on your products. Im sure you make plenty of money there, at least enough money to hire more people in your redemptions department to take care of this. I would be more than honored if I had that as a job. There are plenty of true sports fans who would love to work there. I guarantee you that. Please do better. Id like to see a reply soon, or give me a phone call at ************. And if I dont answer, then, please leave me with a direct line that I can call back or a message that gives me some information. I am hoping for good news
Business Response
Date: 01/31/2025
Hello,
Please provide us with the correct email address on your account. The email you provided did not show any open tickets. You may have another email address on a separate account with the tickets you mentioned, but we need you to provide that information in order to look over your account.

Thank You
Initial Complaint
Date:01/26/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a box of Panini Three and Two baseball product in November 2022. In the box a received a Quad-Jersey Autograph redemption card of Shohei Ohtani. I redeemed the card online and failed to receive anything from Panini for a year and a half. When I called them they said that Shohei Ohtani was not under contract and they would not be able to fulfill the redemption. They said the only thing they could do was offer an equivalent replacement. One year later still have not received anything from Panini.
Business Response
Date: 02/03/2025
Hello Mr. *******
We apologize for the time it has taken to fulfill your redemption. Please provide a ticket number or the email for your account, and we will be able to look into the details of the ticket.

Thank You
Initial Complaint
Date:01/23/2025
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
January 23rd at 9am pacific and 10 am pacific, two different products were made available for purchase. neither product was actually able to be purchased by the public due to 'technical issues' until the product was sold out in under 20 seconds. Instead all products were sold to secondary vendors that purchase them for $60 and turn around and sell for $1,600. Panini is clearly giving unfair advantage to secondary sellers and denying average customers the opportunity to purchase.
Business Response
Date: 01/31/2025
Hello,
When high demand products are made available on our website, there is normally an extreme volume of customers attempting to make purchases. Unfortunately, this is the nature of online sales. Users will typically experience delays when orders are being received, and products sell out very quickly.
We want all of our customers to complete their order during the release of the products that are in high demand, but we cannot control the processing times due to the extreme volume.
Initial Complaint
Date:01/21/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On November 22, 2022 I submitted a redemption to Panini America for the following baseball card:2022 Panini Immaculate Collection Rookie Patch Autographs Black. There were only a quantity of 10 of this card and since it's a rookie patch autograph, it has great value.These redemptions were inserted into packs of 2022 Immaculate Collection baseball card packs. A box with 6 packs in it costs more than $800! The redemption code is FG5JE8CGNCF.More than 6 months ago, I filed a customer service Ticket with **********************, Ticket #*******. I've also contacted Panini several times via email and phone, but have still not received the redemption card or an appropriate replacement.
Business Response
Date: 01/31/2025
Hello,
We apologize for the time it has taken to fulfill your ticket. We have been working through a backlog of tickets, but we are happy to let you know that your ticket has been fulfilled. You should be receiving your replacement very soon!

Please let us know if you have any questions.
Customer Answer
Date: 02/07/2025
I have reviewed the business response and accept this resolution.
Initial Complaint
Date:01/19/2025
Type:Sales and Advertising Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Panini has a redemption card program when buying their cards. I specifically bought their products to have a chance to find one of their redemption cards. In short, I did find one of those cards and sent it in to be redeemed for the card promised. This was back on February 12th, 2021. That is almost 4 years ago. At what point does this become false advertising? Again, they specifically got me to buy their products because of their redemption cards and they still have not delivered the card that was promised. This has to be false advertising and should be dealt with promptly.
Business Response
Date: 01/31/2025
Hello,

We are sending you a replacement immediately. We sincerely apologize for any inconvenience,and we are expeditiously working through older redemption tickets to get these fulfilled. Thank you for reaching out and please let us know if you have any questions.
Customer Answer
Date: 01/31/2025
I have reviewed the business response and accept this resolution.

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Panini America is NOT a BBB Accredited Business.