Business Profile

Baseball Cards

Panini America

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Complaints

This profile includes complaints for Panini America's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

374 total complaints in the last 3 years.
90 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:06/19/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Most of the complaints I see on here are involving hundreds of dollars. My issue was simple, I submitted a redemption that was never completed. I called the company and they offered a single "sparkle pack", (I wanted the card, but I get it), so I agreed. A week or so passes and I check the claim and it was closed with a tracking number. The package label was created but never actually shipped. I contacted them and got some back and forth run around until finally a phone call (30 minutes), led to a lady verbalizing that I would get an email within 48 hours as to the status. This never came. I call back, I'm told to wait 2 days because they did something with the system. I call back, I'm told verbally they identify it was never shipped (obviously), and that a new one would be shipped. I received no confirmation, follow up of any kind or anything. After about 10 days I call back again, they once again confirm it was never shipped and they are going to ship it. This is where I currently am with this company to get a 100 dollar pack in compensation for a product that was not delivered, when they are literally printing money. I'm not hurting for money but I don't like to be taken advantage of, or given the run around in hopes I will simply go away.The amount of effort it has taken (not resolved yet), has been far more than the 100 dollar pack I am supposedly being compensated with (still holding my breath on receiving), and it seems designed that way. The block for what I paid the company is what I spent this year on cards (1200$), which I have learned my ****** and won't be doing again next year.
Business Response
Date: 06/28/2024
Our records indicate that you should have received the package on June 27th, 2024. I apologize for any miscommunication. We are working diligently to process our customers shipments. Delays may happen, but we strive to limit those occurrences. Thank you for your patience and have a wonderful day!
Initial Complaint
Date:06/07/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought a 2018 panini illusionists ***************************** card and on the card it states they guarantee authenticity of the signature well I submitted my card and they said the autograph card is numbered and the autograph would be on a strip attached to the card mine has a signature that I now know isn't ***************************** but I'm out over 6000 dollars and panini told me there's nothing they can do even though the card states they guarantee it.
Business Response
Date: 06/17/2024
Unfortunately, this issue is outside the window of eligibility. We can only fix card issues within 12 months of the product being released on the market. Your particular circumstance sounds like an issue with a fraudulent sale and should be handled through the business that facilitated your purchase.
Customer Answer
Date: 06/17/2024
I am rejecting this response because: this card falsely stated they guarantee the signature on the card when it was produced so how can you not stand by your guarantee this card shouldn't ever been released for sale because with your guarantee and missing the signature your knowingly leave the card market open to fraud ultimately going back to the negligence of your company for ever releasing this card without the signature under no circumstances is this not the fault of panini if you made sure it wasn't ever released to the public this wouldn't ever of happened to me now I'm out of nearly $6000 dollars directly because of your company allowing these cards to get in the hands of people forging signatures on these cards.
Business Response
Date: 06/26/2024
I understand your frustration with this issue, but we cannot control what outside sources provide on the market. Occasionally, cards are produced with errors,and it is very unfortunate for all consumers when that occurs. In order to help with that, we provide a window of eligibility for card errors or factory damage issues that allow customers to return their defective product(s). We *** or *** not be able to rectify those issues depending on the specific situation. We will not provide that service when individual cards are purchased from a 3rd party due to any fraudulent sales that *** occur such as yours. We will not be held liable for fraudulent activity from outside sources. Ultimately, it is the consumer's responsibility to research the product they are buying, and who they are buying it from. Please keep this in mind when purchasing anything from 3rd party websites.
Initial Complaint
Date:06/05/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Over several years I purchased Panini trading cards and received redemption cards for promised autographs in products that were not ready. After a significant period of time passed, I was forced to convert my redemptions to Panini Points. Panini redemption points are not exchangeable for anything remotely as valuable or even relatable to the products I purchased. Panini customer service refuses to make right and is trying to make me choose from cards with no value. I just want to redeem my points for fair market for what I originally purchased and was promised.I want Panini to review my original redemption cards, and if not available, ship me comparable cards or Panini sparkle packs. I've wasted more than enough time trying to spend these points.
Business Response
Date: 06/13/2024
Unfortunately, those redemptions were expired, and they are considered voided according to the terms & conditions. When a redemption is expired, we can provide you with rewards points, unless we have the card still. Typically, we do not have the card if its expired, and our system will recognize when it is not in the inventory. You are then provided with rewards points at half the value.
Customer Answer
Date: 06/14/2024
I am rejecting this response because: The redemptions were not expired, they sat in my account for an eternity. It's not my fault that I had no choice to convert them into rewards points that are useless. Take my points and give my the cards I pulled or cards of equal value.
Business Response
Date: 06/24/2024
Please provide the ticket numbers in reference to the claims you have made, and we will investigate further.
Thank You
Customer Answer
Date: 06/24/2024
I am rejecting this response because: I'm tired of jumping through hoops, getting poor customer service, and turning this into a part time job. I redeemed 9 autographs that we're promised in packs, so far I've received 0 of them. Either send those cards or comparable replacements. I collect Detroit Red wings and ************* cards if that helps. My shipping address on my Panini account (*************) is correct.
Customer Answer
Date: 08/01/2024
To clarify, I purchased products from Panini that guaranteed a certain number of autographs. I received 11 redemption cards for autographs, and to date I've received 0 of these cards, and instead was given 2250 rewards points that are absolutely pointless as none of the cards are remotely related to the products I purchased and spent thousands of dollars on. I've been going back and forth with Panini on this for a very long time and they have been absolutely terrible at every turn.
Ticket Numbers:
1772775
1772777
1772776
1772781
1772778
1772783
1772780
2219765
1772775
1772782
1772779
Business Response
Date: 08/08/2024
These redemptions were expired prior to you redeeming them. They are considered voided according to Panini's terms & conditions. When a redemption is expired, Panini may choose to provide you with rewards points, unless the card is available. Typically, expired cards are unavailable, and your ticket will be converted to rewards points at half the value.
Initial Complaint
Date:06/03/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was just in a card show and I bought a 2018 panini illusions football pack. I was able to get a 2018 ************************* Illusionist card which says his autograph on the card is guaranteed by Panini. However, there is no autograph on the card. I called Panini since it says this autographed is guaranteed by Panini America and they told me that there is nothing they can do since we are in 2024. That its just not right or fair.. since these boxes of cards are still sold and these cards are collector items.
Business Response
Date: 06/13/2024
Hello,
This 2018 Panini Illusionist ************************* card had a misprint. Those specific cards are not autographed. Also, our policy states that we will not be able to fix any defects or replace any cards after 12 months of the product being available for purchase on the market. Im sorry you have purchased a card with a misprint, but we must adhere to our policies and procedures.
Customer Answer
Date: 06/13/2024
I am rejecting this response because:
Business Response
Date: 06/17/2024
This issue or concern is ineligible for any recourse due to policies and procedures our customers agree to when purchasing our products.
Initial Complaint
Date:05/31/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I opened a box of trading cards that was given to me as a gift. Inside was a redemption card which says panini will send the described card to me. The redemption "expired" march 2024. I read that if the card is still available they will send it to you even if expired. I was told the card is unavailable and I would be given "panini points" equivalent to 50% of fair market value as determined by panini.I have a few issues with this:1) Was this card ever produced? What happens to it if the redemption card expires? Are the cards destroyed? Did they ever exist in the first place?2) Comps on this card are $500+ ungraded. The value of the points I received is the equivalent of $200 in panini points. I can purchase 600 points on **** for $20. 3) I cannot sell points in my account. I don't collect ********************* or 49ers but could use that $600 to pay some bills but now I can't even get any value from the card.4) The product available for points on the panini website is not even close to the value of the card I would have received and I cannot purchase sealed boxes but only loose cards; likely previous redemptions that they've held back and cheated people out of.I would like fair market value for the card in the form of the card, which I suspect is still available and panini is retaining for their own gain or the equivalent of $600 in panini points with the ability to use them on sealed product not just the cards they've cheated others out of.I have attached photos from **** showing the value of the points and card. I would argue that my card is more valuable as it was /15 which would make it more rare. I don't understand how panini chooses market value when there is a market to value off of.The entire process is shady and operating in bad faith. I will also have my legal team review the process for any legal recourse I may have.
Business Response
Date: 06/10/2024
I am sincerely sorry you were expecting to receive the card for your expired redemption. This can be frustrating for consumers, but our policy for expired redemptions clearly states that it is a voided redemption once it surpasses the date of expiration. Therefore, we are not obligated to provide any substitute for an expired redemption. Of course, we want to provide you with something, so we will deposit points into your account. Points will be awarded at half the value of the card.
Initial Complaint
Date:05/22/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On April 17,2023 I was added to the White box list for 2 white boxes (see attached email confirmation, also have voicemail recording available). I received one of the white boxes in February 2024. Since then, I called and spoke with multiple agents (Randy, Edward, and Jason to name a few) who all assured me that I was on the list and would still be receiving my 2nd white box but likely a delay because of the sport (soccer). I continued to followup and kept being told all these different reasons why it hasn’t been sent, but that yes, I was still on the list (line ****) and due for it. As I continued to call and followup, all of a sudden was told that now they were not going to honor the 2nd white box because they can replace some of the cards (initially I was never told they were 2 separate orders) and that now the cards (after over a year) don’t value for a white box. They sent me 3 of the replacement cards, which also came damaged (these photos were sent to customer agent Jay). I continued to request the white box that I was offered over a year ago and continued to be told no.

This has been extremely frustrating as I have been waiting over a year for the 2nd white box and on top of that have been lied to, given the run around, and eventually ignored.

At this time, I would like Panini to honor the original email from April 2023 and please send me the 2nd white box they promised me so we can put an end to this ordeal.
Business Response
Date: 05/31/2024
Hello,
I apologize for any confusion about White Boxes, but they
are not fully guaranteed. You can refer to our terms and conditions, that
you have agreed to, for a better understanding. I know you would prefer
to receive a White Box, but that is not always going to be the
outcome. When you are placed on the White Box list for a Factory Damage
ticket, our initial obligation is to provide you with a copy of the original
card. If that is not possible, we will then provide you with a White Box if it
qualifies at the value of $1000. We were able to provide you with one White Box
because there was enough value for the first grouping of cards. In the second group of cards, I understand
that you were on the White Box list, but there was not enough value to qualify
for a second White Box to be sent. When
there is not enough value to qualify for a White Box, we will only be able to
send equal value replacements.
Customer Answer
Date: 06/01/2024
I am rejecting this response because: I am rejecting this response because: I am rejecting this response because: I should not be penalized because previously a Panini employee had the valuation at the level of a White Box and now the valuation of the cards has dropped after I had to wait over 13 months for any response from Panini. Over those 13 months, I was assured that I would be getting the White Box when they got to my number and inventory was refreshed. Only now over the last few weeks has that narrative changed and I was continued to be lied to. In addition, the "replacement cards" that were sent to me were also damaged (see attached photos of some of the damage, it would not allow me to upload more).

Had I known that Panini would not live up to their written and verbal promise of the White Box, I would have taken the offers from various customer service representatives that I spoke to over the last 13 months of either equivalent value in sparkle packs or a card (or cards).
At this point, if Panini is adamant about not holding themselves to their word of the White Box, I feel that it would be fair to accept a non-white box card that would be of equivalent value of my son's favorite player, Lionel Messi.
Business Response
Date: 06/06/2024
Hello,
You are not being penalized.
We are providing you with fair and equal value to what you have
submitted. We will not give you more
than what you are eligible to receive since you were sent a Whitebox of equal
value for your tickets.
I apologize if there was some confusion, and we will send
you another card of the player you chose. This will be additional compensation
to add to the equal value that was already sent. This will cover the value of
the recent cards you received that were slightly damaged. You may keep those cards and we will not ask
that you return them for replacement as is normally required.
Customer Answer
Date: 06/07/2024
I am rejecting this response because: I am getting penalized. I showed you written proof and I have audio proof of the 2 promised white boxes. only 1 was sent and now, after waiting 15 months, I'm being told the 2nd wont be sent. How is that not being penalized? On top of that, all my pending damaged claims were closed and while the replacement player that was decided to be sent is one that my son collects, it is not even close to equal value as the 2nd white box that was offered to me. Typical bait and switch and lying to your customers.
If you aren't going to honor the word of your employee with the white box, at least a card of equal value should've been offered.
If I was one of the social media people who open your products, we both know that this would've been honored. Unfortunately, it's easy to keep the small time collectors down.
Customer Answer
Date: 06/07/2024
Not only do I have written documentation of them offering me the second white box, I have audio from the voicemail their employee left me.
Initial Complaint
Date:05/16/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Problem 1: Ticket ********* Submitted ticket for *********************** about a year and a half ago, bent corner. Ship me a replacement a week ago. This one has massive dent in it. Like what was the point.Problem 2: Sent multiple cards in one envelope where all but one were "never received". **************** email with "**********" was supposed to get back to me on that, never happened. ******, ******, ******, ******, ******, ******, ******, ****** Problem 3: Tickets ******, ******, ******, ******, ******, ******, ******, ****** were consolidated into 6 cards. The /25 Adebayo was the only actual one for one replacement. The others were closed and I got trash cards in place of what was sent in. ********************* optic rookie is around $40 and ************************* teal /225 is around $40-50 those two worth over double everything y'all sent back. I got $5 cards from 2020 Select as replacements?I've spent upwards of 48k on your products in the last 4 years and buy and sell tens of thousands of dollars of your stuff on ***** but yet can get no help whenever there's an issue. Reached out in 2021 when got an entire case of damaged cards. $800 dollars' worth retail of cards and told to file individual tickets on every card which I started to do then gave up on which is why I have a ton of 2021 select tickets. Like that's a rational feasible plan to open tickets for hundreds of cards instead of me just mailing the damaged case back for a new one. Complete loss of $800. For once, can I just get a tiny bit of actual customer service.
Business Response
Date: 05/24/2024
Hello,
We apologize for any inconvenience or any issues that you may have experienced. Fulfilling customers orders and expectations is an intricate system in the Sports/Trading Cards Business. We try extremely hard to meet expectations and ensure that customers are cared for in the most efficient manner. Please understand that there are policies and procedures put in place to allow us to continue to provide our highly valued products. Here I can inform you of what we can do for your specific situation:

For your damaged ***********************, we are going to send you an additional card of equal value. You can keep the slightly dinged one that you already received, but typically we require that a damaged card is returned to us with a ticket number. This ensures us and our customers that we have a solid tracking of your damaged cards.

Secondly, after speaking with you on the phone, it was made clear that you had sent in various damaged cards. And some without a ticket number... When a customer sends us products without any ticket numbers, we will return them back to the customer. Also, we cannot be held liable for lost or stolen mail. I hope you can understand that it is impossible to take liability for lost or stolen mail. This looks to us to be an instance where your mail was lost or stolen, and we can try to help you by providing an additional card as a courtesy, but it will not be a card to cover the value of what you reported was missing. We did receive one of your cards, but for whatever reason, we do not have the cards you are claiming to have mailed us. I am very sorry, but we cannot compensate you for cards that we never received.

For your last issue, I understand that we were not as available to help with customer service as we are today, but if you would have held on to the damaged case you mentioned from 2021, I might have been able to work something out. Im very sorry for the problems you have experienced, but there are policies and procedures that we must follow to ensure an effective and efficient business model is upheld.
Initial Complaint
Date:05/08/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On April 30, 2024, I attempted to claim a Redemption basketball card I received, when I opened a pack of 2019-2020 Panini *** Hoops Premium Stock, through the Panini website. I filled out a "Redemption ticket" to start the process of Panini's attempt of locating said card providing the redemption code. After providing the redemption code, my ticket was immediately closed within minutes of sending code, and efforts to locate said card was stopped before retrieval efforts could start. The issue is that Panini did not honor their responsibility of "Attempt" to find the Redemption card and instead immediately crediting my Panini Rewards account with 400 points, which is in their own words "half of the value of the Redemption card". I sent an email to customer service asking "How can they reward points so quickly without attempting to locate the Redemption card?", and that I was going to contact BBB if no contact is made about their "attempt" on locating said Redemption card. No contact has been from Panini and no efforts have been displayed to recover said Redemption card from Panini. I have provided the pictures of my email to Panini customer service and the ticket status as of today 5/8/2024
Business Response
Date: 05/20/2024
Hello,

I am sincerely sorry if you were expecting to receive the card for your expired redemption. This can be frustrating for consumers,but our policy for expired redemptions clearly states that it is a voided redemption once it surpasses the date of expiration. Therefore, we are not obligated to provide any substitute for an expired redemption. Of course, we want to provide you with something, so we will deposit points into your account. This looks to have been executed after our system recognized the absence of the card you were attempting to redeem.

I do apologize for any disappointment, but we have informed all of our customers that expired redemptions are voided. Please refer to this URL Adrress: *******************************************************
Initial Complaint
Date:05/02/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a box of football cards that contained one card that had a wrong signature on it. This is considered a damaged card. I filed a form with paniniamerica.net about the issue and sent in the card to be fixed and or replaced. The card in question was worth close to $1500 at the time of being sent, and as a reseller of cards, I have since lost income due to them not replacing it in a timely manner. They received the card and in processed it on 2023-03-20 12:46 PM. Even to their own website, they claim the do replacements within 4 months and it has now been 14 months. I have reached out to them by email and by phone multiple times only to be told that they are "back logged" and will process the replacement when they can. However, I am now without that card, not able to sell it, and on top of it, lost value due to their lack of ability to process this promptly.
Business Response
Date: 05/15/2024
Hello *****,
We apologize for the wait and any inconvenience you have experienced waiting for your ticket to be fulfilled. We have been working hard to get caught up on the older tickets in our system, and we apologize for longer than expected wait times. Due to the number of Factory Damage Tickets that have built up, we have experienced a backlog in fulfilling tickets. We sincerely apologize for the inconvenience and frustration caused by this delay, but your ticket has been fulfilled and the fixed card is being shipped out to you today. If you have any questions or concerns, please do not hesitate to call us and mention your BBB ticket number: 21658310

Hours: 8:00am 5:00pm (CDT) Monday - Friday
Toll-********************* Line: **************
Customer Answer
Date: 05/21/2024
I am rejecting this response because: The card sent to me is not of equal value of what the original card was worth. I am still out the depreciation that I could have sold the card for as I had listed it on **** when I first had the card. Because it was NOT the correct signature, I was unable to sell it and had to wait to get the replacement. Over a year has gone by, and not I have just received a different ************************** and nothing else. Trading cards are like any other commodity and can gain or lose value over time. Hence why rookie cards early in the seasons go for higher dollar marks and can go up or down depending on how the season goes. Good trading card investors know this and try and get those posted and sold before a players value can decrease. There was no additional compensation for what I lost over the last year in value .... not an extra pack of cards, and additional card, or a more "rare" card - just a replacement card that I dont even put on par for the card I sent in. **** care of your customers before Fanatics does!
Business Response
Date: 05/23/2024
Hello,

We do not provide any compensation for lost value over time. We recently began to close out the majority of 2020 & 2021 Factory Damaged Cards due to the pandemic. This created an enormous backlog that we recently began to put behind us. Your card was a *********************************************************************************** an equally valued card that you created a ticket for. That is exactly what transpired. I am sorry for any inconvenience, but we are not responsible for any value that is lost while your ticket is in queue.
Customer Answer
Date: 05/26/2024
I am rejecting this response because: I took the time to review the card you sent out. AND Now I realize that you guys sent me a forged signature and not something that was actually the real signature of *********************. I have provided two examples of his REAL signature, compared to the forged one that you sent. If this has been done to me to try and clear out a complaint, I wonder how many other people you have done this with. Sounds like a good class action lawsuit to me, not only since you forged a signature and sent it out as the real thing, 100% misrepresenting the authenticity of the card, but also the athlete themselves. Pretty sure ********************* would also have grounds to sue ********************** for sending out a falsified signature.
So the ball is back in your court - how do you want to go about correcting the original mistake and how would you like to go about trying to fix the absolute monumental F-up that you just did by sending a falsified signature. And as is stated on all of **********************'s autographed memorabilia :"The autograph is guaranteed by Panini America, Inc."
Wonder if the *** knows that a falsified card was sent out - wonder if ********************** corporate HQ knows you guys are sending out falsified signatures ...
Suggest you come up with something good - because now ... my next step is to take this to an attorney and the masses - Wonder how many of the people you have screwed over the years would be happy to join a class action lawsuit that will cost you way more than what you could have done if you just would have done the right thing the first time.
Initial Complaint
Date:04/18/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I attained a panini redemption autograph card and redeemed it with panini. I purchased the redemption card on 10/19/2023 and redeemed it with the panini. It has now been 6 months and I am yet to receive the autographed card that I purchased. Paninis only options for me are to wait another 3 months to POTENTIALLY get the card they sold me or wait for a replacement card of lesser value. I have no faith in panini completing their obligation and providing the card they have promised me. My ticket ID with ********************** is: *******
Business Response
Date: 04/30/2024
Hello,
We apologize for the time it may take to fulfill some redemptions. Occasionally, the athletes do not sign in the quickest manner, and in your case, the specific athlete has many cards to sign. He has been a promising ****** though! We ask that you please be patient, as this particular card has not been returned to us signed just yet. We can and will provide replacements for outstanding tickets, and we do not want our customers to be waiting extended amounts of time. After you request for a replacement, it will be sent once we reach it in the replacement request que. For more up to date information regarding your account, please call us at **************.

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Panini America is NOT a BBB Accredited Business.