Complaints

This profile includes complaints for Panini America's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Panini America

  5325 FAA Blvd Ste 100 Irving, TX 75061-3608

• 

  Panini America

  , Irving, TX 75061

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/16/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recieved a redemption card for ********* *******. A rookie auto card limited to /49 production run. I have been waiting over 6 months and today was told that he would not be signing the card. This is FRAUD. You sold me a product and made me wait 6 months only to tell me that the product 1) doesn't exist and 2) will never ********* am i being told I will get an equivalent product but I don't know how that can be surmised as that future performance of the player dictates the value of the card. Further, I paid in a box break for the ************* - that is the team I collect - I do not want some other "equivalent" card. I want the card I received in a box.

  Business Response

  Date: 08/20/2024

  Hello,
  When you participate in our redemption program, you agree to the terms and conditions of the program. Part of those terms and conditions explain that the trading card referenced by the redemption card may never become available for various reasons outside of Paninis control.  This is why an equally valued card is an option in lieu of the initial redemption. 
  
  Please reference this link for more information: *******************************************************

  Customer Answer

  Date: 08/20/2024

  I am rejecting this response because:   a advertise a list of cards available and state that they will be available without telling you what is a redemption card. I did not know when I opened the pack that I would get a car that would never really exist

  Business Response

  Date: 08/23/2024

  Hello,

  When you participate in our redemption program, you accept our terms and conditions.  Unfortunately, we are unable to provide every redemption that is listed, so replacements are available for those situations.

  Thank You

  Customer Answer

  Date: 08/24/2024

  I am rejecting this response because:   please share where when I open a pack I am accepting a terms and conditions? And where are those terms and conditions posted? I don't see any reference to a terms and conditions on the exterior of a pack

• Initial Complaint

  Date:08/09/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a product on 6/26/24. After a month I reach out via email and phone and NO RESPONSE. They have a voicemail for customer service which screams WE DON'T CARE ENOUGH to hire staff to deal with the people who we collect money from. I then wait a week and email again with all late orders which at this point its about 6 orders delayed. I then call and leave another voicemail but something in me said call the rewards# and see if anyone answers. And guess what, someone answered for rewards. So I let this guy know no one has returned my calls and inquiries. This clown transfers me right back to the voicemail. I call back to let him know I needed to know when I would receive my order so he places me on hold comes back laughing and talking about a whining cat. How lame and rude to be having personal conversation with a coworker as he stated while literally trying to tell me what happened to my order. At that point, I just lost it honestly, you been holding my money for over a month and not even an email to tell me what is going on. I also told him I had a problem with one of my rewards and he who worked in the rewards department said he could not help and someone would reach out to me. I literally got an email that said How can we help? So after sending all the inquiries about my items to include order number this is your response? My response was you could help by actually checking my orders and letting me know a ship date or time frame. I told them about the rude employee and how many orders were on hold and thats it. To get to the point in business where you dont care what customers think or how they feel is a time to close the entire operation. I'm not impressed with people holding my money but cant keep me informed about the product I purchased. The level of arrogance, ignorance, and incompetence from this company lets me know I would rather do business elsewhere.

  Business Response

  Date: 08/20/2024

  Hello,

  I apologize for any inconvenience you have experienced, but your orders are being processed.  Please be patient while we work through this.There is an extremely high volume of orders, and we ask that you continue to be patient while we get to your orders in the queue.  Please list any names of any employees that provided an unsatisfying experience, and we will be diligent to address that.  I can assure you that we care, and I apologize for any interaction that made you feel otherwise.
  
  Thank You and Have a Great Day

  Customer Answer

  Date: 08/21/2024

  I do appreciate the apology and the name of the employee was *** 8/6/24. The ereson I rejected your response is lack of communication. I sent iqnuiry about the status of several orders that are past 30 days and I got no response. People are upset with me because I cant tell them when i will have the product I purchased. Please sse attached email for last inquiry. Also, I have rewards that I cannot redeem for the ******* ***** NIL. How do I get my rewards?

  Business Response

  Date: 08/23/2024

  Hello,
  Thank you for the information. After further investigation,it seems the representative may have been having a personal conversation and that was not meant to take away from the fact that they were waiting on an update for your situation.  We have made it known that our customers inquiries do not want to be taken lightly, and they should not be having personal conversations while on the phone with a customer.This has been addressed and we assure you that we are aiming to provide a better customer experience.
  
  In regard to your order, our Panini Instant program is working through a backlog at the moment due to high volumes, and we are doing our absolute best to get everyones orders fulfilled as soon as possible.  We expect your orders to be fulfilled before the end of September. We apologize for any inconvenience, but we are working through extremely high volumes.
  
  Also, Rewards Points can be earned through Rewards Redemption Codes found in boxes/packs, or by closing out Redemption or Factory Damage Tickets in your account.  These points are exclusively used on our Rewards page. (****************************************************************************************; The ******* ***** products are not included in the Rewards offers, at the moment, unfortunately. You would have to purchase those products with US currency.
  
  Please let us know if you have any questions,
  
  Thank You!

  Customer Answer

  Date: 08/26/2024

  Thanks for addressing the issues in detail. I sent emails for particular order numbers but there wasn't additional information sent before I made a complaint. As soon as you know production is behind I expect some type of email with at least an estimation of shipping. I presale some items so now my customers have lost confidence in my ability to inform and it effects my seller rating because there was simply no response to my inquiries. Telling someone you behind and thats it doesn't help anyone.  I should not have to reach out to inquire about late production and then be treated like I don't deserve a response. I am rejecting this response because:   The ******* ***** has a QR Code and you go to  a website. It gives you a puzzle to solve then says you will receive reward but doesn't ask for details like name address email etc. I have purchased at least 6 of the ******* ***** NIL Boxes and its the same with each one. For whatever reason, I am not able to attach the photo of the box here but I can send it to BBB so they can send it to you. I am currenty holding on the following orders with no update. Ord# *********, *******************, *********, *********, *********, *********, *********. I need to understand why none of my purchases gave me reward points and why i have so many orders holding with no email response to my inquiries. I think its fair to request refunds for some of these orders if they are two months overdue. I want the resolution to make sense for me the buyer and the seller. I really need my prize or rewards for the ******* ***** NIL! Apologizing but not changing the way business is done is not helpful.  I would like to keep supporting Panini but this shipping and production issue is major and I do not see proper resolve for consumers.

  Customer Answer

  Date: 10/01/2024

  Panini is not doing any better and refusing to refund my money even though I sent multiple messages about not receiving items in 2+ mos they refuse to address my concerns from refunds to redemption rewards. I want my money back from all orders not received and I want my redemption rewards from the ** codes on the 2024 ******* ***** NIL release. Please see attached. 
  
  ***** ********
  

  
  

  Customer Answer

  Date: 01/02/2025

  I have stopped purchasing from Panini due to horrible customer service and simply no response to inquires. When I make them aware of not receiving product they do not even respond. They do not provide a system that gives any type of accurate time frame on production and then ignore you when you do not receive product. How can I even expect shipment when they do not have available notification system. If I purchased something 2 + months ago and then bam you send me an alert it will be delivered tomorrow and I am out the country or our town, there is nothing I can do to respond properly. I really wanted to do business as a collector but I cannot any longer play these games with my money or time. I am still waiting for product order 10/24 to be shipped and we have 1 day left in 2024! They simply do not care about customers ORDER ID: #********* 9/** $65 ORDER ID: #********* 9/30 $65.01 ORDER ID: #************/7 $75.82 ORDER ID: #************/15 $162.54

  
  

  Business Response

  Date: 01/09/2025

  All of the orders you have listed are shown to be delivered.  Were there any other orders you would like to look into?

• Initial Complaint

  Date:08/07/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, A couple of weeks back I bought ********************************************************************** *****************. I pulled a 1/1 autographed patch autograph from *********************. Upon further inspection of the card the corners were really messed up and bent. Is there anything you guys can do to take care of this card? Possibly a replacement? Its a decent card worth probably about *******. Please let me know

  Business Response

  Date: 08/16/2024

  Hello,

  If you have your receipt, and this product was released on the market less than 12 months ago, you need to create a factory damage ticket.  Please attach pictures that clearly show the damage(s).  Then we will let you know if you can mail it in and if its acceptable damage to be fixed or replaced.

  Thank You!

  Customer Answer

  Date: 08/16/2024

  I am rejecting this response because:   So I did try to create a damage ticket for 2023 Panini USA STARS AND STRIPES. It did not give me the option to select it so I could send it back to you guys. I do have proof on my bank statement as well for proof of purchase of this product. What should I do? 

  Business Response

  Date: 08/20/2024

  Unfortunately, this product was released in May of 2023.  As of May 3, 2024 your card is ineligible for any factory damage ticket.  Your card must be released on the market within the last 12 months of the creation of a factory damage ticket.

• Initial Complaint

  Date:08/04/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Panini has a policy in which cards that are Factory damaged will be replaced at the company's expense. I received the card from them which had Factory print lines which clearly is damage that was caused by the company and they should have immediately replace the card or offered some sort of other type of compensation. Going on 2 months now the company has given me run around. They have explicitly acknowledged that this is their fault but it "does not meet their unpublished criteria" for the amount of damage that that would trigger a replacement card being issued. I politely asked for compensation in the form of their rewards point system and in response they told me that damage to the card has no effect on the value. Anyone who knows anything about any type of collectible items knows that this is a complete lie a total and down right insulting. The amount of money I spent with this company is incredibly high and for them to give me such a hard time replacing a relatively inexpensive card is utterly ridiculous. They should be ashamed of themselves. Please see their mission statement: OUR MISSION We are the voice of Panini America, and we strive to provide exceptional customer care that exceeds expectations. We listen, empathize, and resolve issues with professionalism, integrity, and respect. We are passionate about our products and our customers, and we aim to create dedicated ********************** Loyalists.Complete failure - - - FUBAR

  Business Response

  Date: 08/15/2024

  Hello *******,

  We apologize that your card was not in perfect condition,but we cannot guarantee that 100% of all cards that are produced will be in perfect condition.  In your case, your card has a manufacturing process condition, not a factory damage condition. Occasionally there are manufacturing conditions that we consider to be conditional sensitive or minimal due to the manufacturing process itself.  In this instance, we will not be able to replace your card due to the conditional sensitivity of that specific card. I understand your frustration with the response you received regarding the value of the card.  We acknowledge that the value will not be as high as one that is in mint condition, and we apologize for the incorrect information that we communicated to you.  

• Initial Complaint

  Date:07/15/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  DEC 15, 2023 REDEMPTION Card ********************* /5 Autograph Est. $2000 card every time i contact them its just another excuse and they will resolver it soon but they do not I even offered to except an equivalent Baseball , Basket Ball or Football Item *** told 4 times it we be fixed very soon and still nothing I will except a game worn Dallas ****** of near equal value which they claim to have in stock if they contact me and we agree on the one there offering.

  Business Response

  Date: 07/22/2024

  Hello,
  Your specific card is currently valued at $50.This was the last sale of the redemption card, so that is the value we will be giving for this ticket. We apologize for the wait time, but replacements have been taking several months and sometimes longer, due to limited availability.  Please understand that we are working as fast as possible to fulfill our customers orders.  

  We appreciate your patience!

  Customer Answer

  Date: 07/22/2024

  I am rejecting this response because:   they low balled the value of the card it self and said the redemption not the real card notice that .  because I am learning many people never get there cards so no one will pay anything for the redemption with the chance of not getting there card . 2nd there is no resolution here unless I read this wrong just another excuse about why they have not sent it . The company has become a giant scam it should be illegal to sell an item you don't have in hand these company's prey on the customer and nothing is ever done about it . I have found four sales of his auto cards not this exact one of course but all under /25 and they brought $1000+ so a /5 would be at least $2000 again all you have to do is look at the games they play and this is how they get out of it I hope some one with power reads this and starts an action against the crooks that run these company's because us little guys just get run over by them. I will never anything of the products again seeing this is how they do business   

  Business Response

  Date: 07/24/2024

  Hello,

  You are comparing values of products that are licensed versus unlicensed.  Unfortunately, your redemption is an unlicensed baseball card which greatly affects the value.  Your redemption is also out of Chronicles which is not going to contain the highest valued products.  If you would like to provide some photos of where you are seeing these expensive card sales I will be able to handle this complaint with more accommodation, but as of now, your complaint is not substantive to your expectations of a higher value.  We have shipped your redemption out to you, and it shows that it was delivered today.  I hope you love the product, and if you decide to sell it, I hope you get as much value as you are expecting.

  Customer Answer

  Date: 07/24/2024

  I have reviewed the business response and accept this resolution. I got the card I was expecting today so I am sorry for the complaint I was under the understanding you were sending something different your company is very confusing I am glad this is over

• Initial Complaint

  Date:07/09/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a box of cards from ******* from Panini. The box itself is fine no damage at all. Once I took out the packs inside the box I noticed every pack was bent. I havent opened the packs. ******* wont exchange it and I tried several times to make contact with panini on ********, email and phone calls. All I want is a replacement of what I bought. It was the 2023 Prizm Draft Picks Basketball cards. My address is down below ****** ******** ***************************************** If you need my number for shipping purposes it is ************ but you may need to put a 1 in front of the 606.

  Business Response

  Date: 07/16/2024

  In order to receive replacements, you will need to create a Factory Damage Ticket for each card that you would like replaced.  You can complete the claim on our website or our app under the ** & ***************** section.  When you create the ticket for a card, you will be able to attach pictures and a video, and we will be able to review it before you would need to mail it in. Please complete that step, and we will assess your concerns!

  Customer Answer

  Date: 07/16/2024

  I am rejecting this response because:  there is no way Im going to sit through wasting my time doing the at for each card and waiting who knows how long to get a new one. So no Im not doing that. 

  Business Response

  Date: 07/17/2024

  Unfortunately, we will not be able to provide any replacements without the completion of a ticket for each defective card. You will need to create a ticket and send it in with a copy of your detailed invoice/proof of purchase.  

  Customer Answer

  Date: 07/17/2024

  I am rejecting this response because:   I already provided proof of purchase and Im not wasting time ding each card and waiting months on replacements. 

• Initial Complaint

  Date:07/08/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 4th, 2024 I had to send back a damaged hit from my sparkle pack replacement for a redemption. I was already kind of let down that I couldn't get my initial redemption fulfilled, but opted for this sparkle pack. The card was clearly damaged and in the past I had no problems with replacement. When I called the 800 number, the representative stated that they had changed the policy and couldn't just replace my damaged card with a new pack. I am getting sick of waiting...It is such a simple solution to send a new pack or a card of equal value... Fast forward to a couple of weeks ago, I had replaced a High dollar baseball card that could not be fulfilled with 5 sparkle packs... The best card from the 5 pack lot was a ***** ****** green sparkle #3/8 jersey match. My nephew and I were so happy and then realized that the entire front of the card looks like its scratched with sandpaper. I can understand 1-2 imperfections, but 20 or more scratches is DAMAGE!. Also in those packs were a blue sparkle and a red sparkle with significant flaws and damage. I am afraid that If I were to submit those three as a ticket for damaged, that Id just be wasting my money on shipping and waiting another year.... I JUST WANT MY REDEMPTIONS TO BE FILLED OR MY REPLACEMENTS TO NOT BE DAMAGED. You are the only card company that I have these issues with. Upper Deck will go above and beyond, and Topps just doesnt have QC problems like your company. In the past everything was always resolved in a timely manner. Nowadays, when I try to get help, Panini employees make me feel guilty or like a scammer. I buy a ton of your sealed product and I expect the few cases of damaged products/QC issues to be resolved as they used to or better as time goes on... PLEASE MAKE THIS RIGHT.... I will send the other three cards in as soon as I hear back from a representative. Please contact me ****. I would be hoping to combine shipping when I send the other three cards in. Im sick of wasting money to ship...

  Business Response

  Date: 08/05/2024

  After looking into this situation, our records indicate that we have shipped your replacement out.  Please give us a call, if you have any questions, at the number listed here:**************
  
  Thank You

  Customer Answer

  Date: 08/05/2024

  I am rejecting this response because:   There are these three tickets still pending plus the fourth one... I just want this all sorted out. Nothing has been resolved. It is so unorganized when I call customer service, and they just make me feel like some sort of scammer. Please send me Prizm *** or *** sparkle packs from the most recent year for these hits. The ****** is numbered to 8 and a jersey match, so Id like multiple packs for that one. PLEASE RESOLVE THIS SIMPLE ISSUE.

  Business Response

  Date: 08/08/2024

  Hello, 
  Your tickets were recently created and added into the queue less than a month ago.  Unfortunately, we are working through a backlog of tickets, and you can expect to wait while we get caught up.  Panini will not move your tickets in front of other customer's tickets that are in the queue.
  
  Thank you for your patience.

  Customer Answer

  Date: 08/08/2024

  I am rejecting this response because:   In the past, my damaged cards from your replacement sparkle packs were replaced within weeks of me calling. The representative I talked to last week moved the three to the top of the list in my account and was going to make an exception since 3/15 of my replacement cards, including a green /8, were demolished. Im not waiting two years for something that is a two second fix. Your responses to my comments take more time than fixing the issue at hand. Terrible service. 

  Customer Answer

  Date: 08/09/2024

  RE: Ticket #******* Panini America has been unable to provide me with any redemptions this year. Each time, I settle for these sparkle packs as a replacement. This invoice said two packs on it. I record myself opening any packages from Panini America due to past issues. Upon opening I only received the 2023 Prizm Sparkle Pack and not the 2022 Prizm pack that was also noted in the ticket. I called customer service thinking they would help me, but after being put on hold for 20 minutes during my work day, the "sparkle pack team" claimed it was just a mistake and that I was only supposed to get one pack and told me I was basically screwed and out of luck. Here is the attached photo of my ticket. If you would like the video of me opening the ***** package, feel free to reach out. Ill be waiting for my 2022 prizm sparkle pack. Hopefully the company can do the right thing and send out what was noted in the replacement order notes....Nothing surprises me anymore when it comes to dealing with Dirty **** and the boys at Panini ***************** It baffles me that a company can get away with this many scams.

  
  

  Customer Answer

  Date: 08/09/2024

  I CANNOT STAND BEING LIED TO, PROVIDED FALSE HOPE, AND THEN I GET THE SHORT END OF THE STICK. I will be contacting my family attorney if Panini America cannot come to their senses. **** displays some of the absolute WORST customer service I have ever experienced. They are extremely good at making the consumer feel guilty and left empty handed. If the company could fulfil any redemption in a timely matter, I would not even be posting this. Send me my sparkle packs within a week. Thanks. This is a completely separate issue than the previous. MAKE THEM RIGHT rather than just denying the claim. Yikes. 

  RE: Ticket #******* Panini America has been unable to provide me with any redemptions this year. Each time, I settle for these sparkle packs as a replacement. This invoice said two packs on it. I record myself opening any packages from Panini America due to past issues. Upon opening I only received the 2023 Prizm Sparkle Pack and not the 2022 Prizm pack that was also noted in the ticket. I called customer service thinking they would help me, but after being put on hold for 20 minutes during my work day, the "sparkle pack team" claimed it was just a mistake and that I was only supposed to get one pack and told me I was basically screwed and out of luck. Here is the attached photo of my ticket. If you would like the video of me opening the ***** package, feel free to reach out. Ill be waiting for my 2022 prizm sparkle pack. Hopefully the company can do the right thing and send out what was noted in the replacement order notes....Nothing surprises me anymore when it comes to dealing with Dirty **** and the boys at Panini ***************** It baffles me that a company can get away with this many scams.

  Customer Answer

  Date: 09/30/2024

  Nobody has reached out from Panini America. When I contacted them about a week ago, a nice lady who responded from "callcenter1" email had told me that no one even was working on my issues... A month earlier, **** tried to work on it (the absolute worst manager I have ever had to deal with), then ***** from call center 9 email tried to help. PLEASE REPLACE MY DAMAGED CARDS WITH SPARKLE PACKS AND SEND ME THE PACK THAT WAS STOLEN BY ****** Clearly this company does not care about its consumers as they are so quick to have me wait 2 years for any replacements for THEIR OWN ISSUES. They use the same excuse "our protocol has changed".... Well, maybe go back to the old program where you actually replaced the damaged/missing sparkle packs with new ones. This has been an absolute nightmare and the next step is going to be contacting my family attorney. This would be an easy case for them.

  Business Response

  Date: 11/25/2024

  Unfortunately, there is a delay for most inquiries. We are working through a back log of tickets, which is causing a delay in fulfillment.  The demand for a quicker resolution is understandable, but we are working through tickets as fast as we possibly can.  Please let us know if there is anything else we can do.

  Customer Answer

  Date: 12/03/2024

  I am rejecting this response because:  One of my damaged tickets finally was resolved. I received a taped shut package with an empty yellow bubble mailer inside. SOMEONE AT *** MUST HAVE TAKEN MY CARD AND RETAPED IT SHUT. I tried to call the 800 number and the *** told me to handle it with ***. I have wasted enough time and effort with Panini America. They should be handling it. I can provide video of me opening the empty package as well as photos of the resealed package before opening. I am so disappointed in this company every single day. Give me any card or sparkle pack as a replacement and file the dang insurance claim yourself with ***. That is what I would do as a business owner, myself...

   

  Make this right.

  -*****

  Business Response

  Date: 12/04/2024

  Please attach a picture of the package you received that was empty.  We need more details of the package before we can file a claim with UPS.

  Thank you.

• Initial Complaint

  Date:07/07/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was missing content from 3 different boxes of products purchased from Panini in which replacements were never furnished. I am seeking the missing contents of which were promised. Ticket ID #s *****, ***** and ***** via their website.

  Business Response

  Date: 07/16/2024

  Hello,

  When our customers create a ***************** Ticket, we require a few items to be mailed to us.  We need to receive your receipt/detailed proof of purchase, the box that you purchased, and a detailed description of the issue.  This allows us to properly assess the situation, so that we can fulfill of our customer's tickets.  Unfortunately, we did not receive any of these items from you, and we had to close out the ticket.

  Customer Answer

  Date: 07/16/2024

  I am rejecting this response because this was not a requirement expressed when the ***************** ticket was opened, nor was it communicated or requested from me prior to the claim being closed.

  Business Response

  Date: 07/23/2024

  Hello,

  These requirements have been made known for years. Similar to other retailers, of all services, we continue to require a copy of our customer's receipts to be sent in the mail, as well the product and the casing, to be examined for any rectifications. I'm sure you can understand due to the number of issues that would be left to sift through when receipts are not made available.  Please understand that we allow anyone to create claims for issues they might have with our products, but we must enforce certain parameters and policies so that we may continue to provide our amazing products.  I'm very sorry we could not help with your claims, but you did not meet the requirements for rectification.

  Customer Answer

  Date: 07/23/2024

  I am rejecting this response because: 

  Sending in the receipts was not required and was stated as "optional" when I submitted the ticket claim TWO YEARS ago. If this was a requirement, why did this take two years to reject or receive a resolution? That doesn't make sense. Please understand that I've had redemptions take >10 years and were never fulfilled, you should never have redemptions (selling something you don't have, stating you do), many emails from your customer service on several issues where ********************** has admitted fault, your "D" rating with the BBB, your loss of licensing and terminated contracts from the ***, *** and ***. I find it obtuse you find your customers at fault, but also not surprised. This is a business problem. You were provided the box serial numbers to investigate for missing hits and I was never contacted that more was needed. I believe I still have receipts and even the physical boxes because everything is a fight with Panini who has no interest in their obligations to their customers even when they are clearly in the wrong. At this time I am still missing contents, that were guaranteed by Panini, from 4 boxes of which total several thousand dollars in loss. Let me know how you would like to proceed, thanks.

  Customer Answer

  Date: 08/03/2024

  I've spent thousands on product which the business failed to present. I can furnish whatever evidence is needed. This is egregious and can't believe they are still a business after doing their customers so wrong. Let me know next steps before contacting a lawyer.

• Initial Complaint

  Date:07/01/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Called complaining about quality issues on Panini Card. Card would be valued over $200 but has no value due to defect. **************** said timeline for exchange has passed but they would be willing to send me a customer care package to offset my loss. Care package arrived today. It was one card. Football not baseball and the shipping to send me the card and the sleeve it is in is more valuable than the card. A no name player I could not get $1 for! That is horrible customer service. ********************** has no quality assurance. I have hundreds of freshly opened cards that have major flaws. They do not care and do nothing to resolve. I have sent cards in for replacement and they sit for years. Then they finally send you something that is not even close to the original. Horrible company! Horrible service.

  Business Response

  Date: 07/10/2024

  Hello,

  Unfortunately, it seems that this issue or concern is outside the window of eligibility.  We can only fix card defects within 12 months of the product being released on the market.  Our policy states that we will not be able to fix any defects or replace any cards after 12 months of the product being available for purchase on the market.  If you have been in contact with a representative, please provide the names or contact information, so I can investigate the details as to why we sent a football card in place of a baseball issue.

• Initial Complaint

  Date:06/28/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To Whom It May ********* am writing to formally express my concerns regarding the current operations of the Panini marketplace, specifically the handling and distribution of FOTL packs and NFTs numbered to /10. Despite investing significantly in high-priced FOTL packs, I have yet to receive any cards that offer a reasonable return on investment or resale value. It has come to my attention that a small group of approximately 100 players are monopolizing the market by hoarding valuable packs containing Kabooms and Downtowns, and subsequently inflating prices to as high as $1,000 or more.This monopolistic behavior is creating an unfair playing field for other collectors and investors like myself. These select players are essentially controlling the market, forcing others into unfavorable purchasing conditions. For instance, while I could have spent $1295 on a case directly from Panini and potentially seen a better ROI, I am instead faced with inflated secondary market prices.I have lodged multiple complaints and provided substantial evidence of this monopolistic scheme, yet Panini has not offered any form of compensation or rectification, such as a 1/1 NFT kaboom packs or blockchain points, to mitigate my losses. I will be compelled to liquidate my current digital assets of 122 cards for $1 per card than what Ive spent total between May 30th 2024 and June 28th 2024 The same players engage in price manipulationbuying and selling among themselves at nominal prices & then reselling to new entrants at exorbitant rates of $700, $7,000, even $100,000is detrimental to the integrity of the marketplace. There needs to be a mechanism to prevent such price gouging and ensure a fairer distribution of opportunities.My blockchain name is under account infor. I respectfully request that Panini address this issue and provide compensation to allow me to compete effectively in the market. I have included videos and photos as evidence of the price gouging that is occurring.

  Business Response

  Date: 07/08/2024

  Thank you for your feedback regarding Panini Blockchain. We have reviewed your account and can see that you have made pack purchases from the secondary marketplace and less from Panini directly. The **** packs that you purchased from our secondary marketplace were available to the public and your purchase price is the current market price.
  
  Our NFT packs are digitally locked so that even we are unaware of the contents of said packs. It is impossible for us to unfairly distribute packs to customers. We also make no guarantee in our digital products regarding the resale value of the pack or its contents. We publish the odds prior to the sale as well. While the odds may be used as a guide for the cards in the packs, we do not guarantee that the packs you purchase will include any specific content. The **** packs do include a guaranteed exclusive card parallel in each pack.
  
  While we initially sell our Blockchain packs (via US Dollars or Block Points), once sold, they belong to that customer. The customer may choose to open the packs or sell them via our marketplace. The choice by the customer to sell the pack and the price that they set is entirely up to said customer and ******************** has no input or control over this. Their price choices are generally motivated by the perceived value of the card(s) inside and this can be viewed in our secondary marketplace data available to all visitors to our Blockchain.
  
  As you mentioned, there are over 100 different *main*customers (and hundreds more across the marketplace) that you can purchase packs from in our secondary marketplace. On this alone, it is not a monopoly.
  
  In the case of the Downtown packs, we produced 400 of them.For the Kaboom packs, we have produced more than 860 of these packs that have were made available. In each case, participation limits have also been set to keep one user from gaining a significant higher amount of them.
  
  We continue to build more features and offer more options on our platform for all our users to participate. As detailed above, our secondary marketplace provides you with the opportunity to sell your NFTs at a price of your own choosing and provide you the opportunity to review the current sales data of the cards you would like to sell. You are solely responsible for this decision.