Complaints
This profile includes complaints for myAutoloan.com's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 13 total complaints in the last 3 years.
- 5 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:10/09/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I applied for a loan application on the website on 10/06 but within an hour found another lender to go with. I did not see any option to cancel my application or to contact them via phone. I already sent three requests using their submission form but have not heard back. I just want my application to be cancelled and my information to be removed from their system.
Business Response
Date: 10/16/2023
Reviewing this complaint and then searching our data base for this person, we are unable to identify this person as a customer that applied with **********************, their email address, name, phone number or address does not reside in our data base. We have no record of receiving emails from this person. We called the phone number provided, phone rang and went to a blank voice mail box. This individual can reach out to us at customer.service@********************** to provide any additional information that *** assist us to identify and assist. Possibly, this person applied at another company and is mistaking them for **********.com.Initial Complaint
Date:11/03/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
started a refinance today 11/3/22. Filled out the application because their interest rates were in the 2-3% range. After filling out the application and having my credit checked, all the offers they gave me were more than the advertised rates by several percentage points.Business Response
Date: 02/14/2023
Business Response /* (1000, 7, 2022/11/22) */
Prior to the customer applying for a pre-approved refinance loan they viewed out Interest Rate Chart. This chart shows the lowest interest rates our participating lenders have offered to consumers in the past 30 days. The chart contains a disclosure that reads;
* interest rates (APR) shown are the lowest rates participating lenders have recently offered. Your actual interest rate (APR) may be higher based on your unique, individual credit situation. These interest rates above may not yet be reflective of any Federal Reserve Bank benchmark interest rate changes. If you request a loan offer through this website, the lowest rates offered that day by participating Lenders may be higher than what is displayed above.
We also have an Interest Rate Estimator tool that resides side-by-side to the Interest Rate Chart that estimates what interest rate you may be approved for if you apply for the pre-approval. This tool provides a range of interest rates based on similar credit profiles of customers that have applied in the past 30 days in the zip code that a customer resides in. It provides the lowest interest rate, the highest interest rate and the average interest rate. Using this tool, the customers interest rate resided in the lower range and close to the average rate they could expect if they applied.
All in all, our site provides consumers with accurate, transparent information and clearly shows interest rates for multiple loan types and various consumers credit profiles. No lender provides guaranteed interest rates prior to applying for a loan.Initial Complaint
Date:10/14/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Ive been trying to contact them to remove my information after losing trust in the company. During the application they presented a much lower rate but then their lenders started calling me with completely different rates. The application and website arent clear to the applicant that their information will be sold off to banks and that they are just a marketing company. Their contact form does not work, no one answers their calls, and no one responds to emails. I would like to get my information completely removed from their system.Business Response
Date: 01/09/2023
Business Response /* (1000, 5, 2022/10/28) */
Thanks for voicing your concerns with the BBB. Currently serving 25 thousand satisfied customers a month we have been able to maintain a BBB A+ rating since inception. Saying that, we are not always perfect and have room for improvement.
We are sorry our service did not work out for you. We are willing to remove your personal information from our system and data base. This has been done.
When you completed a request for pre-approved loan offers you were presented a section on the form stating "Authorization" with a check box consent that you clicked on to authorize myautoloan.com to process your form and provide it to up to 4 Lenders and Credit Providers that may return to us pre-approved loan offers for you to review, compare with no obligation to use any loan offer presented. In your case you received 3 pre-approved loan offers with great rates and terms. Being "pre-approved" loan offers, they are subject to change when lenders identify additional information. This new information can be as noted below or even when the Federal Reserve Bank increases interest rates as they have been doing. Your offers all displayed the following notation on the Loan Offer Summary page:
About these offers
The above Lending Partners offers are based on information you provided to us when you completed an offer form. Clicking "Review Offers" will provide you with additional offer details, instructions and Lending Partner contact information. Offers are subject to change based on Lending Partners needing additional information from you and finalizing their application process, validation of information provided by you, and/or other conditions and stipulations, such as your vehicle's loan-to-value (LTV) and/or additional down payment needed, to finalize any offer; this is determined solely by the Lending Partner.
myAutoloan.com is an online, direct to consumer marketplace lending platform. You are correct in that we are not a lender and operate as a free service to consumers and are compensated by our participating lenders with a monthly marketing fee. We do not sell your information to banks or lenders as you state.
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