Complaints

This profile includes complaints for Dynegy Energy Services's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Dynegy Energy Services

  6555 Sierra Dr Irving, TX 75039-2479

  
• 

  Dynegy Inc.

  312 Walnut St Ste 1500 Cincinnati, OH 45202-0023

• 

  Dynegy Energy Services

  312 Walnut St Ste 1500 Cincinnati, OH 45202-0023

  
• 

  Dynegy

  1211 W 22nd St Ste 804 Oak Brook, IL 60523-3221

• 

  Dynegy, Inc

  1500 Eastport Plaza Dr Collinsville, IL 62234-6135

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/20/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Duke energy OPT-ED me in without me realizing. My bill went from $74 to $200 I don't understand how. That makes no absolute sense to me. It took forever to opt-out while the hassled me over the phone and kept asking me why I wanted to and hanging up on me.

  Business Response

  Date: 06/04/2025

  June 4, 2025
  
  Via E-mail to **********************************************
  
  Dispute Resolution Department
  BBB Serving *******************
  *******************************************
  
  Re: ******** ***** - Case ID ********
  
  Dear BBB representative:
  
  This letter is in response to the complaint filed by ******** ***** on May 21, 2025, regarding Dynegy Energy. In the complaint, Ms. ***** asserts concern regarding her account charges.
  
  Upon receipt of the complaint, Dynegy reviewed its records and based on our findings, Dynegy has no record of serving an account under the name ******** *****. As Dynegy has not found evidence of an account associated with Ms. ****** contact information, or any interaction to substantiate her complaint, Dynegy recommends Ms. ***** contact us to provide further details in order to locate an account,such as her ************** ID number or full-service address.
  
  A Dynegy representative contacted Ms. ***** to provide the above information, however, she has not been reached, and multiple messages have been left. Ms. ***** may contact ***** ***** directly at ************* should she wish to further discuss her complaint. We trust this information will assist you in closing the above inquiry. If you have any questions, please do not hesitate to contact me by email at *******************************************
  
  
  Sincerely,
  
  ***** *****
  Customer Care Specialist II
  Customer Advocacy ********************
  

• Initial Complaint

  Date:04/07/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I opted out of Dynegy(City of Cincinnati aggregation program) in which they are in cahoots with Duke energy to charge rate higher than those outside the city. Dynegy ignore this opt out and despite me contacting them 3 times, they did not remove me until March 2025. I want my money returned. Damages are from May 2024 to February 2025.

  Business Response

  Date: 04/21/2025

  
  
  April 21, 2025
  
  Via E-mail to *****************************************************************************
  
  Dispute Resolution Department
  BBB Serving *******************
  *******************************************
  
  Re: ******** *******- Case ID ********
  
  
  Dear BBB representative:
  
  This letter is in response to the complaint filed by ******** ******* on April 9, 2025, regarding Dynegy Energy. In the complaint, ********** asserts concerns regarding the cancellation request. Mrs. ***** also wants a refund on the supply charges.
  
  ******** ******* is the resident of record with The City of ********** at the address of ************************************************. The city of ********** has an opt-out electric municipal aggregation program and selected Dynegy as the electric supplier. The utility provided the customers account number to ********************** as an eligible resident to be included in the City of Cincinnatis opt-out electric municipal aggregation program. Ohio law allows municipal aggregation, and the customer can learn more about it at ********************************************************************************************************************************************** March 21, 2024, ******** ******* was mailed an opt-out notification informing her of Dynegy's selection, the price of electricity, and other informational material. She was made aware that Dynegy must receive the opt-out no later than April 11, 2024. The letter also included the option to opt-out by mail or phone. Additionally, a copy of the terms of service agreement was mailed with the opt-out letter.
  
  Dynegy did not receive notice that Ms. ******* wanted to opt out of this program before April 11, 2024; therefore, an enrollment was processed on April 15, 2024, and accepted by the utility, Duke Energy, with a start date of May 15, 2024.
  Additionally, the customer would have received a confirmation letter from their utility confirming enrollment with Dynegy supply. This would have been another opportunity to cancel the municipal aggregation enrollment.
  
  On January 2, 2025, Ms. ******* contacted Dynegy customer care with concerns about her electric enrollment. Dynegy informed ********** that she was enrolled in the city municipal aggregation program at a rate of $.07190 kWh. Ms. ******* disconnected the call, resulting in no action on her electric account.
  
  February 4, 2025, Ms. ******* contacted Dynegy customer care regarding her electric service and billed charges. Ms. ******* requested to opt out of Dynegys supply and for reimbursement of the charges billed to her electric invoice. Dynegy processed the cancellation request, which was sent to the utility, and the utility provided a service end date of March 12, 2025.Dynegy performed an account review and concluded the customer experienced savings as the rate with Dynegy is $0.07190 per kWh; therefore, a refund was not warranted.
  
  On February 10, 2025, Ms. ******* called Dynegy to follow up on the requested account review for reimbursement. A Dynegy representative informed her of the conclusion of the account review and that a refund was not warranted as she was experiencing savings as an active Dynegy customer. Ms. ******* requested to speak to a supervisor. Following her request, a supervisor attempted to contact Ms. ******* but was unsuccessful and left a message for a return call. Dynegy's phone records confirm that no further interactions were received from Ms. ****************** February 26, 2025, Dynegy received an inbound drop request from the utility, providing an updated service end date of February 28,2025.
  
  
  Upon receipt of the complaint, Dynegy records can confirm that ***************************** has been opted out of the current municipal aggregation program. A Dynegy representative contacted Ms. ******* to provide the above information and informed Ms. ******* an account review showed she experienced a savings; therefore, a refund is not warranted.
  
  Dynegy recommends that ********** completes and submits the do not aggregate form to **** to ensure she is not added to any municipal aggregation programs in the future. For more information, she may visit *************************************************************************************.
  
  Dynegy concludes that the account was billed in accordance with the terms and conditions. We trust this information will assist you in closing the above inquiry. If you have any questions, please do not hesitate to contact me by email at ************************************************************************.
  
  Thank you,
  ********* ********************* Specialist II
  Customer Advocacy ********************

• Initial Complaint

  Date:03/17/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Duke Energy has subsidiaries supplying heat at a lower cost. I have requested by paper (with signature), verbally stated over the phone to Duke Energy, submitted paperwork confirming that I DO NOT WANT DYNEGY ENERGY SERVICES ATTACHED TO MY DUKE ENERGY BILL! My account has been active as of September 2021. I have contacted Duke Energy and Dynegy Services and have requested that Dynegy Services REMAIN OFF MY ACCOUNT UNLESS, I ***** ******, HAVE AUTHORIZED DYNEGY ENERGY SERVICES. Duke Energy has continued to allow these unauthorized changes and additional charges to my account. **** has claimed they don't have the power, they don't have the personnel, but they have reassured all customers on their automated system that they have Aritificial Intelligence as additional support, BUT FAILED TO NOTIFY ME THAT DYNEGY ENERGY SERVICES were added to my account as requested. For the past 3 years, I have had to contact Duke Energy and Dynegy Energy Services to continue to remove Dynegy Services from my Duke Energy Account. I am continuously charged for services I have requested against and am being summoned to continue to pay a Subsidiary that I have REQUESTED FOR 3 YEARS IN A ROW to REMAIN OFF OF MY ACCOUNT AND FOR DUKE ********************** TO NOTIFY ME OF ANY UNAUTHORIZED ACCOUNT CHANGES AND CHARGES. Duke Energy still has Dynegy Services on my utility statement against my wishes, without my permission, against my written authorization, and want me to continue to pay their 3rd Party. I want Dynegy ***************************** Energy to refund my money and rescend current charges immediately! I have followed the protocol of having my name on the list, but **** and Dynegy continue to go against my wishes and steal my money.

  Business Response

  Date: 03/31/2025

  March 31, 2025
  
  Via E-mail to *****************************************************************************
  
  Dispute Resolution Department
  BBB Serving *******************
  ******************************************
  
  Re: ***** ****** - Case ID ********
  
  Dear BBB representative:
  
  To provide background, the ****************************** has participated in the Electric Aggregation Program since November 2005. ***** ****** is a resident of the ***************** at the address of ***********************************************. The ***************** has an opt-out electric municipal aggregation program and selected Dynegy as the electric supplier. The utility provided the customers account number to ********************** as an eligible resident to be included in the ***************** opt-out electric municipal aggregation program. Ohio law allows municipal aggregation, and the customer can learn more about it at ***********************************************************************************************************************************.
  
  It is important to note that each municipal aggregation agreement with a supplier requires a separate opt-out request from the customer, meaning all consumers on the utilitys aggregation eligibility list will receive an opt-out letter. On March 17, 2023, Ms. ****** was mailed an opt-out notification making her aware of the selection of Dynegy, the price of electricity, and other informational material. She was made aware that the opt-out must be received by Dynegy no later than April 7, 2023. The letter also included the options to opt out by mail or phone call. 
  
  Ms. ****** did not notify Dynegy by mail or phone prior to April 7, 2023, of her request to opt-out which appropriately prompted an enrollment request to her utility, Duke Energy. 
  
  On February *******, Ms. ****** contacted Dynegy customer care and requested to cancel her electric account. The request was immediately submitted for processing. The utility provided a service end date of March 03, 2025.The customer did experience savings as the rate with Dynegy is ******.
  
  A Dynegy representative contacted Ms. ****** and provided the above information. ********* was informed of the option of completing and submitting the do not aggregate form to ensure she is not added to any municipal aggregation programs in the future. She may do so by visiting Electric do not aggregate list | *********************************** then select the Electric Do Not Aggregate Form to permanently opt out.
  
  We trust this information will assist you in closing this inquiry.  If you have any questions, please do not hesitate to contact me by email at *******************************************   
  
  
  Sincerely,
  
  ***** *****
  Customer Care Specialist
  Customer Advocacy ********************

• Initial Complaint

  Date:02/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have never signed up for Dynegy service. *** requested to cancel the service. Dynegy said they removed me from service yet they never removed me. I questioned how I was signed up and was informed government officials of Illinois signed me up. I had no knowledge of this. I want to end my service. Im contacting the Illinois attorney general as well. I did not request service and was informed I have to pay them for additional two months before my cancellation reflects on my account that I never created.

  Business Response

  Date: 02/26/2025

  February 26, 2025
  
  Via E-mail to *****************************************************************************
  
  Dispute Resolution Department
  BBB Serving *******************
  *******************************************
  
  Re:  ******** **** - Case ID ********
  
  Dear BBB representative:
  
  Dynegy has reviewed complaint number ******** from ******** ****.
  
  Following are our findings:
  
  ******** **** is a resident of the City of Sterling at the address of *********************************************************************. The City of ******** has an opt-out electric municipal aggregation program and selected Dynegy as the electric supplier. The utility provided the customers account number to ********************** as an eligible resident to be included in the City of Sterling opt-out electric municipal aggregation program.
  
  On November 01, 2024, Ms. **** was mailed an opt-out notification making her aware of the selection of Dynegy, the price of electricity, and other informational material. She was made aware that the opt-out must be received by Dynegy no later than November 22, 2024. The letter also included the options to opt-out by mail or phone call. 
  
  Dynegy did not receive any notice from Ms. **** indicating her desire to opt out of the program prior to November 22, 2024. Consequently, her enrollment was duly processed on November 23, 2024, and subsequently accepted by the utility provider, *******************, on November 24, 2024 with a service commencement date of December 23, 2024 provided.
  
  On February 14, 2025, Ms. **** contacted Dynegy customer service to request the cancellation of her electric account.She was duly informed of the enrollment details as provided above. Dynegy promptly submitted a cancellation request to the utility. Notably, there were no early termination fees applicable to her plan.
  
  On February 15, 2025, Dynegy received confirmation from the utility of the drop acceptance, with a service termination date set for March 27, 2025.
  
  Despite multiple attempts to convey this information, Dynegy has been unable to establish direct communication with ******** although messages have been left. It is imperative to highlight that each subsequent municipal aggregation agreement requires a separate opt-out request from the customer. We trust this information will assist you in closing the above inquiry. If you have any questions, please do not hesitate to contact me by email at *******************************************
  
  Sincerely,
  
  ****** ******
  Customer Care Specialist
  Customer Advocacy ********************

• Initial Complaint

  Date:01/07/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  (My name on my Dynegy account is my maiden name). Energy Harbor used to be my energy supplier, but Dynegy bought out Energy Harbor, therefore Dynegy is now my electric supplier. In late November, I talked with a representative from Energy Harbor who signed me up for budget billing - $170/month with a fixed rate of .06589/KWH. I was told that my budget billing would start January 2025 and that even though they were in the process of transferring to Dynegy that everything would be moved over to them as we had agreed. My confirmation number given to me is: ******** Today, January 7th, 2025 I called Dynegy and talked to one of their representatives who told me they had nothing in their system saying I was on budget billing, nor on a fixed rate, but that they could sign me up on budget billing, but it wouldn't go into effect until March 2025. I escalated this to a manager (id: #**** - ******* He told me the same thing and told me they were not honoring anything from Energy Harbor even though they bought the company and I was given a confirmation number. The only thing he could offer was a $50 credit for my February bill and to sign me up for budget billing to start in March ($174.46) for a higher fixed rate than originally (.0859/KWH) and could not fix my bill for this month. The problem is Dynegy charged me $347.35 for January 2025 when I was promised that I would only be charged $170 in January 2025 in regards to my agreed upon budget billing. The fact that they would not honor what I was promised from the company they bought is infuriating. I believe they are doing this on purpose to gain more money. I would like someone to look into this since I was given a confirmation number and Dynegy is not honoring it. Since they gave me a $50 credit already I am looking for the following:- a credit or reimbursement of $127.35 for my January bill - a credit or reimbursement of whatever is above the $170 budget billing amount on my February bill

  Business Response

  Date: 01/21/2025

  January 21, 2025
  
  Via E-mail to *****************************************************************************
  
  Dispute Resolution Department
  BBB Serving *******************
  *******************************************
  
  Re:  ******* ******* - Case ID ********
  
  Dear BBB representative:
  
  This letter is in response to the complaint filed by ******* ******* (*****) on January 7, 2025, regarding Dynegy. In the complaint, Ms. ***** asserts concerns regarding her budget billing plan with Dynegy.
  
  To provide background, records reflect Ms. ***** was enrolled in the City of ****************** Electric Municipal Aggregation Program at the contracted fixed rate of 8.59 per kWh through September 2025.
  
  On October 18, 2024, Dynegy notified Ms. *****, by mail, advising that her electric aggregation program would be transferred to Energy Harbors affiliated entity, Dynegy,another corporate family brand that serves aggregation programs throughout the state of ****. This transfer would be implemented without any modifications to the terms and conditions of the existing contract, which will continue to be honored by Dynegy. Please refer to Attachment A for a copy of Ms.*****s letter.  
  
  On November 5, 2024, Dynegy sent an enrollment request to the utility and a service start date of November 28, 2024, was provided.
  
  Upon receiving Ms. *****s complaint, Dynegy conducted an account audit, confirming no information was received indicating the customer established budget billing. ********************** also confirmed, the contracted rate of 8.59 per kWh continues as referenced in the letter.
  
  On January 7, 2025, Ms. ***** spoke with a Dynegy representative who assisted with setting up budget billing for her account. ********************** calculates budget billing amounts by averaging past energy consumption and costs over a specified period,ensuring a consistent monthly payment. Ms. *****s budget billing has been calculated using the most recent usage data provided by her utility. Her budget billing amount is $174.46, which will be reflected in her upcoming invoices. In the interest of customer satisfaction, ********************** has provided a courtesy credit of $50.00. She can expect to receive her refund in the mail within 4-6 weeks.
  
  A Dynegy representative contacted Ms. ***** providing the above information. We trust this information will assist you in closing the above inquiry. If you have any questions, please do not hesitate to contact me by email at *******************************************
  
  Sincerely,
  
  ***** *****
  Customer Care Specialist
  Customer Advocacy ********************

• Initial Complaint

  Date:10/28/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I opted out of Dynegy services by phone and mail and recently discovered they have been charging me for months!!! My husband just pays the bills without looking at them and I saw it this time. Dynegy practices are in essence fraudulent!!!! Contacted **** who is the only company I entered an agreement with, customer service gave me the run around and was never contacted.

  Business Response

  Date: 11/11/2024

  November 11, 2024
  
  Via E-mail to *****************************************************************************
  
  Dispute Resolution Department
  BBB Serving *******************
  *******************************************
  
  Re:  ***** ****** ***** - Case ID ********
  
  
  Dear BBB representative:
  
  This letter is in response to the complaint filed by ***** ***** on October 29, 2024, regarding Dynegy Energy. In the complaint, Mrs.***** asserts concerns regarding the cancellation request. Mrs. ***** also wants a refund on the supply charges.
  
  ***** ***** is the resident of record with The City of Cincinnati at the address of ****************************************. The City of ********** has a ********************* Aggregation Program and selected Dynegy as the electric supplier for the period May 2024 through May 2025. The utility provided the customers account number to ********************** as an eligible resident to be included in the City of Cincinnati opt-out electric municipal aggregation program. Ohio law allows municipal aggregation,and the customer can learn more about it at ***********************************************************************************************************************************.
  
  On March 14, 2024, Mrs. ***** was mailed an Opt-Out Notification making her aware of the selection of Dynegy, the price of electricity, and other informational material. She was made aware that the opt-out must be received by Dynegy no later than April 4, 2024. The letter also included the options to opt out by mail or phone call.
  
  Dynegy did not receive notice that Mrs. ***** wanted to opt out of this program before April 4, 2024; therefore, an enrollment was appropriately processed on April 11, 2024, and accepted by the utility, Duke Energy, with a start date of May 7, 2024.
  
  On July 20, 2024, Mrs. ***** contacted Dynegy customer care to opt-out from *********************** supply. The request was immediately submitted for processing, and the utility confirmed a service end date of July 22, 2024. The customer did experience savings as the rate with Dynegy is 0.07190.
  
  As each future municipal aggregation agreement must receive its own opt out from the customer, Mrs. ***** may complete and submit the do not aggregate form to PUCO to ensure she is not added to any municipal aggregation programs in the future by visiting ************************************************************************************.
  
  A Dynegy representative contacted Mrs. ***** to provide the above information,however she did not answer, multiple messages were left. Based on our investigation, Dynegy concludes that the enrollment is valid, and the account billed in accordance with the terms and conditions agreed to. We trust this information will assist you in closing this inquiry. If you have any questions,please do not hesitate to contact me by email at ************************************************************************. 
  
  Thank you,
  ***** *****
  Customer Care Specialist II
  Customer Advocacy ********************

• Initial Complaint

  Date:10/12/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up with the company for a particular rate for delivery of energy. The terms were fixed. Without my knowledge or consent, the company changed the terms to a variable rate plus monthly fee. I received no notice or opportunity to consent/opt out. Their actions breach the agreed upon terms and is predatory. I brought this to their attention but they refuse to rectify the situation.

  Business Response

  Date: 10/21/2024

  
  
  October 21, 2024
  
  Via E-mail to *****************************************************************************
  
  Dispute Resolution Department
  BBB Serving *******************
  ******************************************
  
  Re:  **** ******* - Case ID ********
  
  Dear BBB representative:
  
  This letteris in response to the complaint filed by **** ******* on October 14, 2024, regarding Dynegy Energy. In the complaint, *** ******* asserts concerns regarding his billed electric rate with Dynegy and is requesting to be reimbursed for overcharges made to his electric account.
  
  To provide a bit of background, records indicate that *** ******* went online and subscribed to Dynegy Energys 6-month fixed plan at a rate of $0.0579 per kWh on July *******. Following enrollment, Dynegy sent a welcome package via email and postal mail, detailing the terms and conditions of the chosen rate plan.
  
  On July 31, 2023,Dynegy submitted an electric enrollment request to the utility. Dynegy records can confirm that the utility accepted the request and provided a service start date of August 26, 2023.
  
  On December *******, Dynegy sent *** ******* a renewal notice advising that his fixed rate term was coming to an end on or around February 23, 2024. The notice provided Dynegys contact information should *** ******* be interested in learning about other available products or not wish for his account to be automatically renewed. Dynegy can confirm that no records of *** ******* reaching out to discuss renewal options. Per the notice, his electric account transitioned to Dynegys month-to-month variable plan, and no further action was required.
  
  On October ******, *** ******* contacted Dynegy about his recently billed electric rate. ********** stated he was unaware that his electric account was billed under a variable rate. Dynegy responded to his inquiry and provided a copy of the renewal notice that was sent to *** ******* and contact information should he wish to contact Dynegy to discuss his inquiry further.
  
  Upon receipt of this complaint, Dynegy contacted *** ******* to confirm the status of his electric account. *** ******* requested that services be canceled with Dynegy.Dynegy immediately processed a drop request transaction to the utility Cleveland Electric Illuminating and informed *** ******* it could take 1-2 billing cycles for the electric account to be transitioned back to the utility.Cleveland Electric Illuminating accepted the drop transaction with an effective date of November 25, 2024.
  
  Based on our investigation, Dynegy concludes that the enrollment is valid, and the account is billed in accordance with the terms and conditions agreed to. We trust this information will assist you in closing the above inquiry. If you have any questions, please do not hesitate to contact me by email at ************************************************************************.
  
  
  ********* ********************* Specialist II
  Customer Advocacy ********************

  Customer Answer

  Date: 10/22/2024

  I am rejecting this response because:   i never received the letter in question allegedly changing the terms I agreed to originally and moving to a variable rate.  The company has not provided any proof whatsoever that the letter was sent and received.  (I could just as easily say I sent my response to that letter, to which the company will say it never received my response.  However I'm not going to say that.)  

  I'd like this to be reconsidered with the difference refunded **** to me. 

  Business Response

  Date: 10/22/2024

  Dynegy has reviewed Mr. ********* response. Prior to the end of his contract, Dynegy sent a renewal notice via postal mail to Mr. ******* dated December 30, 2023, indicating his 6-month fixed rate plan was ending on or around February 23, 2024. Records show Mr. ******* emailed Dynegy customer care on October 6, 2024, regarding the rate and monthly charge that appeared on his invoice. The Dynegy representative replied, via email, attaching a copy of the renewal notice sent in December 2023 for his records.
  
  Although Dynegy understands Mr. ******* is not in agreement with the resolution, his account was billed according to the terms and conditions of his contract, and a refund is not warranted.
  Please find a copy of the renewal notice sent December 2023.

  Customer Answer

  Date: 10/22/2024

  I am rejecting this response because:   per my review conducted, Dynegy incorrectly changed the terms and never sent me the letter.  Therefore my review concluded that dynegy is incorrect and reimbursement is appropriate at an amount of approximately $300. Thank you for your prompt cooperation. 

  Business Response

  Date: 12/12/2024

  Dynegy has reviewed Mr. ********* second follow up response. As previously stated in previous response on October *******, Prior to the end of his contract, Dynegy sent a renewal notice via postal mail to Mr. ******* dated December 30, 2023,indicating his 6-month fixed rate plan was ending on or around February ******** Records show Mr. ******* emailed Dynegy customer care on October 6, ************** the rate and monthly charge that appeared on his invoice. The Dynegy representative replied, via email, attaching a copy of the renewal notice sent in December 2023 for his records and email correspondence that was sent directly to Mr. **************
  
  Although Dynegy understands Mr. ******* is not in agreement with the resolution and is requesting reimbursement, his account was billed according to the terms and conditions of his contract, and a refund is not warranted.
  
  Please find a copy of the welcome packet that includes the terms of service and renewal notice sent December 2023 that was sent to Mr. ********

• Initial Complaint

  Date:10/01/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 16, 2024 Dynergy confirmed via email that they understood my desire for Cancelation of contract after expiration date of 7/31/2024. However, Dynergy never cancelled contract despite my written request made prior to and having provided over 60 days written notice for cancellation (see email sent on 5/16/24 by Dynergy). On 9/11/24 After speaking to manager Gabriela **** at Dynergy (*********************), and Dynergy agreeing in written statement via email to cancel my contract with effective date 7/31/24; a week has passed but Gabriella **** and Dynergy still does not have a clear answer of cancellation of my contract or path to move forward. I do not wish to continue to use Dynergy and demand cancellation immediately. Please see attached: 1) Original Dynergy contract showing expiration date on 7/31/24 2) Email dated 5/16/24 from Dynergy agreeing to cancel contract upon expiration on 7/31/24 3) Latest Bill (Aug 2024) Showing Dynergy still providing services even after contract expiration of 7/31/24 4) Email dated 9/11/24 from Dynergy confirming contract cancellation effective 7/31/24 after call with Gabriela **** 5) My Condo Association 2024 annual report confirming I am authorize to file claims as I am on the board of the Association 6) letter from IRS with EIN# that confirms biz legitimacy of the Condo Association

  Business Response

  Date: 10/18/2024

  October
  18, 2024
  
  Via E-mail to
  ***************************
  
  Dispute
  Resolution Department
  BBB
  Serving North Central Texas
  **** *** ******* *** ****, ******, TX *****
  
  
  Re:  ******* ***** - Case ID ********
  
  
  Dear BBB
  representative:
  
  This letter is in
  response to the complaint filed by ******* ***** on October 7, 2024, regarding
  Dynegy Energy. In the complaint, Ms. ***** requests immediate cancellation and
  reimbursement for supply charges from Dynegy.
  
  To
  provide a bit of background, Dynegy records confirm that the ******* **** Townhomes, ***** ********, authorized an enrollment into a 17-month contract
  with Dynegy for the company’s three commercial accounts: **********,
  **********, **********, **********, **********, **********, **********,
  **********, and **********. Ms. ******** affirmed authorization to this binding
  agreement on December 22, 2022. Please see Attachment A. Additionally, a copy
  of the terms of service were provided with the contract.
  
  On May 15, 2024, Ms. ******* ***** contacted Dynegy customer
  care to cancel the electric service for the address *** * *** ** ****, *******,
  IL *****, a drop request was immediately submitted, however the agent processed
  the request incorrectly and the request was not effectuated. Due to this agent
  error, the service continued with Dynegy Energy. Dynegy regrets any
  inconvenience Ms. ***** may have experienced.
  
  On
  September 24, 2024, Ms. ***** contacted Dynegy customer care and requested to
  cancel her electric account. The request was immediately submitted for
  processing. The utility accepted the cancellation and provided a service end
  date of November 8, 2024. As a supplier, Dynegy does not regulate the date
  provided by the utility, that process is driven by the market meter read
  schedule.
  
  
  A refund has been
  submitted for $31.00 for the billing cycles July 31, 2024, to October 7, 2024.
  Ms. ***** can expect to receive the refund in the form of a check 10 to 14
  business days. An additional refund for the last billing cycle will be sent by
  U.S. Mail in the form of a check, in 6-8 weeks after the final bill has been
  generated.
  
  A Dynegy
  representative contacted Ms. ***** and provided the above information. We trust
  this information will assist you in closing the above inquiry. If you have any
  questions, please do not hesitate to contact me by email at **************************.
  
  
  Sincerely,
  
  Norma
  *****
  Customer
  Care Specialist
  Customer
  Advocacy Services

  Customer Answer

  Date: 10/27/2024

  I am rejecting this response because:   

   

  To start off, this complain was
  never about if we either entered in a contract with Dynegy or not.  So I am perplexed as of why the unnecessary explanation
  of who, when, and for how long the
  account was enrolled with Dynegy in the first place
  
  However I am happy with the fact
  that Dynergy has recognized their wrong doing. But Dynegy continues to lie
  regarding when I second contacted them to review my cancellation of the
  contract.  I contacted them for the
  second time on August 9th NOT on September 24th as stated
  by them in letter 10 days ago.
  
  My second request for
  cancellation was not done on this date, but instead over a month later on September
  24th after another 3 to 5 more calls and petitions from my behalf.
  
   Given this and the many more deceiving
  statements by Dynegy, I am not believing that the account will be in fact be cancelled
  by November 8th.  Additionally,
  given the continues lies by Dynegy, I also do not believe that my account could
  have not been cancelled prior to this date; as I contacted ComEd myself to request
  the cancellation to be done prior to November 8th, and ComEd stated
  that the cancellation request could be don’t AT ANY TIME however it had to come
  directly from Dynegy as they owned the account still.
  
  Finally, I have yet received
  this $31 dollar adjustment promised by Dynegy supposedly sent via mail and supposedly
  takes 3 weeks to receive. NO MAIL TAKES 3 WEEKS UNLESS IS COMING FROM PERHAPS
  CHINA???
  
  Kindly take me AND this matter
  with seriousness!
  
  Thanks

  Business Response

  Date: 11/05/2024

  **** ****** **, ******, TX *****
  November 5, 2024
  Via E-mail to ***************************
  Dispute Resolution Department
  BBB Serving North Central Texas
  **** *** ******* *** ****, ******, TX *****
  Re: ******* ***** - Case ID ********
  Dear BBB representative:
  This letter is in response to the rebuttal filed by ******* ***** on October 27, 2024, regarding Dynegy
  Energy. In the complaint, Ms. ***** requests immediate cancellation and reimbursement for supply
  charges from Dynegy.
  As previously mentioned, on May 15, 2024, Ms. ******* ***** contacted Dynegy customer care to cancel
  the electric service at *** * *** *** ****, *******, IL *****. A cancellation request was submitted, but
  due to an error by the agent, the request was not processed correctly, resulting in the continuation of
  service with Dynegy Energy. We apologize for any inconvenience this may have caused Ms. *****.
  As a supplier, Dynegy does not control the end date; this is determined by the utility's market meter
  reading schedule. The utility accepted the cancellation and set the service termination date as November
  8, 2024.
  A refund of $31.00 was issued for the billing cycles from July 31, 2024, to October 7, 2024. Ms. ***** has
  confirmed receiving the check. An additional refund for the final billing cycle will be mailed as a check via
  U.S. Mail, within 6-8 weeks after the final bill is generated.
  We trust this information will assist you in closing the above inquiry. If you have any questions, please do
  not hesitate to contact me by email at **************************.
  Sincerely,
  Norma *****
  Customer Care Specialist
  Customer Advocacy Services

• Initial Complaint

  Date:09/30/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Since I moved into my apartment in 2017 This supplier has been a third party on my Ohio ****** account, and it was not brought to my attention until I made a phone call to *********** asking why my bills are so much more a month when I am the only person here other then my significant other and our kids every other weekend, My fiancee is the one who actually looked over our bills and realized that this third party supplier has been charging my account for all these years without any consent. This company never sent me anything by email, mail, or phone at all! I will seek legal advice as well once all of this is handled and *********** also looks into it.

  Business Response

  Date: 10/11/2024

  
  
  October 11, 2024
  
  Via E-mail to *****************************************************************************
  
  Dispute Resolution Department
  BBB Serving *******************
  *******************************************
  
  Re:  ******* ****** - Case ID ********
  
  
  Dear BBB representative:
  
  This letter is in response to the complaint filed by ******* ****** on October 1, 2024, regarding Dynegy Energy. In the complaint, Mr. ****** asserts concerns regarding the enrollment of his electric account and seeks reimbursement of his electric billed charges.
  
  As an initial matter, Dynegy has no record of serving Mr. ****** prior to 2024. ******* ****** is the resident of record with The Village of ************** at the address of *******************************************************. The Village of ************** has an opt-out electric municipal aggregation program and selected Dynegy as the electric supplier. The utility provided the customers account number to ********************** as an eligible resident to be included in The Village of ************** opt-out electric municipal aggregation program. Ohio law allows municipal aggregation, and the customer can learn more about it at *********************************************************************************************************************************** .
  
  On February 12, 2024, Mr. ****** was mailed an Opt Out Notification making him aware of the selection of Dynegy, the price of electricity, and other informational material. He was made aware that the opt-out must be received by Dynegy no later than March 4, 2024. The letter also included the options to opt out by mail or phone call.
  
  Dynegy did not receive notice that Mr. ****** wanted to opt out of this program before March 4, 2024; therefore, an enrollment was appropriately processed on March 21, 2024, and accepted by the utility, ***********, with a start date of April 20, 2024.
  
  On October 3, 2024, a Dynegy representative spoke with Mrs. ******** ******. As a result of the contact, Dynegy immediately processed a drop request transaction to the utility. *********** accepted the drop transaction with an effective date of October 22, 2024. The customer did experience savings as the rate with Dynegy is $0.06608 per KWH.
  
  Based on our investigation, Dynegy concludes that the enrollment is valid, and the account billed in accordance with the terms and conditions agreed to. We trust this information will assist you in closing this inquiry. If you have any questions, please do not hesitate to contact me by email at ************************************************************************. 
  
  Thank you,
  ********* ********************* Specialist II
  Customer Advocacy ********************

• Initial Complaint

  Date:09/26/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My electric bill has more than double due to charges from Dynegy. I opted out of their service and it seems they keep charging me for services. I want to stay with *********** but am getting billed by both. Seems Dynegy just adds their service to bills and expects to get paid...... FOR WHAT!!!! Please help me with getting this resolved. Remittance for the last three months of excessive charges is my hope and stoppage of future bills....... I see several of these same issues have been reported ...... is this a money-making scam ??? did anyone get back the huge overpayments ?? This seems underhanded and illegal. when no one asked for their service.... there are three months of over payments due. The most recent was $74.41 Last month it was $87.90 Don't have the bill for July ...... Bills provided on request. Please provide a fax number.

  Business Response

  Date: 10/10/2024

  6555 Sierra Dr, Irving, TX 75039
  October 10, 2024
  Via E-mail to [email protected]
  Dispute Resolution Department
  BBB Serving North Central Texas
  1601 Elm Street, Ste 1600, Dallas, TX 75201
  Re: Chris Schiller - Case ID 22346592
  Dear BBB representative:
  This letter is in response to the complaint filed by Chris Schiller on September 27, 2024, regarding Dynegy Energy. In the complaint, Mr. Schiller asserts concerns regarding the enrollment of his electric account.
  Chris Schiller is the resident of record with The City of Marion at the address of 1055 Richmond Ave, Marion, OH 43302. The City of Marion has a Community Electricity Aggregation Program and selected Dynegy as the electric supplier for the period June 2023 through June 2025. The utility provided the customer’s account number to Dynegy as an eligible resident to be included in the City of Marion opt-out electric municipal aggregation program. Ohio law allows municipal aggregation, and the customer can learn more about it at https://www.puco.ohio.gov/be-informed/consumer-topics/governmental-energy-aggregation-local-community-buying-power/.
  On April 14, 2023, Mr. Schiller was mailed an Opt-Out Notification making him aware of the selection of Dynegy, the price of electricity, and other informational material. He was made aware that the opt-out must be received by Dynegy no later than May 5, 2023. The letter also included the options to opt out by mail or phone call.
  Dynegy did not receive notice that Mr. Schiller wanted to opt out of this program before May 5, 2023; therefore, an enrollment was appropriately processed on May 23, 2024, and accepted by the utility, Ohio Edison, with a start date of June 22, 2023.
  Upon the receipt of this complaint, Dynegy sent a drop request transaction. Ohio Edison accepted the drop transaction with an effective date of October 23, 2024. The customer did experience savings as the rate with Dynegy is 0.06710.
  As each future municipal aggregation agreement must receive its own opt out from the customer, Mr. Schiller may complete and submit the do not aggregate form to PUCO to ensure he is not added to any municipal aggregation programs in the future by visiting https://www.puco.ohio.gov/be-informed/consumer-topics/electric-do-not-aggregate-list.
  A Dynegy representative contacted Mr. Schiller to provide the above information, however he did not answer, multiple messages were left. Based on our investigation, Dynegy concludes that the enrollment is valid, and the account billed in accordance with the terms and conditions agreed to. We trust this information will assist you in closing this inquiry. If you have any questions, please do not hesitate to contact me by email at [email protected].
  Thank you,
  Norma Moran
  Customer Care Specialist II
  Customer Advocacy Services