Complaints

This profile includes complaints for La Quinta Inns's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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La Quinta Inns has 351 locations, listed below.

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• 

  La Quinta Inns

  909 Hidden Rdg Ste 600 Irving, TX 75038-3822

• 

  La Quinta Inns

  2912 N US Highway 75 Sherman, TX 75090-0506

• 

  La Quinta Inn & Suites

  311 Browns Ferry Rd Chattanooga, TN 37419-1503

  
• 

  La Quinta Inns

  1201 W Prien Lake Rd Lake Charles, LA 70601-8370

• 

  La Quinta Inn & Suites by Wyndham Boston Somerville

  23 Cummings St Somerville, MA 02145

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Yes, i rented a room. At La Quinta Inn south in *********, *********, where I checked in on the afternoon of May 4 checked out the morning of May 5 after I took back my keys. I looked at my bill on my phone because they did not offer me a receipt Except for the one that they gave me a check-in. They got thrown away because the bill was already paid. . I proceeded to ask desk clerk what the $20 was for she told me it was for dirty towels, I said the dirty towels is from the water that got on the floor from shower I said when we stepped out of the shower We use the towels to wipe up instead of leaving a mess Thats where the dirt on the towels came from this room was poolside with approximately a half inch to 3/4 of an inch gap under the door that we had to put a towel under to block the light coming in you can feel the wind coming in underneath the door in storm last night so thats probably where the dirty floors are coming from now not only did they have dirty towels. they did not mention anything about the bedspread from our feet from walking across the room walking around on the tile floor. I asked them to refund my money. She said she had toget a manager. I waited approximately 12 minutes Before I opened my mouth and said anything else after two people I know but Im pretty sure it was three people went back to managers office and spoke to him directly. I overheard the conversations one of my no was a maintenance man. One was a young lady that was helping me But yet they let me stand there for 10 min he sticks his door, head out the door and says Ill be a few more minutes. Im taking a reservation that his clerk shouldve been doing why he handled the disgruntle customer. I explained everything to him that the dirt on the towel was fromthe floor his dirty floors. They are doing a bunch of remodeling. Theres a bunch of containers bunch of crates, taking out the parking lot, dirty towels can be washed and put back on the shelf. You do not charge for that

  Business Response

  Date: 05/06/2025

  
  
  BBB Case #: 23288734
  Hotel Site #: 53136
  Customer Care Case #: ********
  
  Dear Contact:

   Thank you for notifying our office of the concern filed by ****** ******* at the La Quinta property in *********, TN.

   To assist in reaching a resolution, Ive informed the propertys general manager of the situation. The general manager will contact the guest on or before May 10, 2025. As a company, were committed to delivering a great experience with every stay with us.

   If for some reason this concern is not resolved, please contact me directly at ********************* and I will personally help address the guest's needs.
  
  *******
  Liaison, Customer Care
  **********************************
  Office: ************

• Initial Complaint

  Date:05/04/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing a serious complaint regarding the illegal and discriminatory treatment I experienced at property, perpetrated by ****, on 04/03 2025. This incident not only violated federal and Florida state law, but also caused me severe distress and financial harm.Upon my arrival, I presented my service animal in accordance with the Americans with Disabilities Act ***** and Florida law. Despite my clear explanation and the presentation of my service animal documentation card, ****-after concluding a personal phone call-demanded that I produce further certification and paperwork for my service animal. This demand is a direct violation of the **** which explicitly prohibits businesses from requesting documentation or proof of a service animals status, and limits inquiries to only two questions: (1) Is the dog a service animal required because of a disability? and (2) What work or task has the dog been trained to perform?Instead of adhering to these legal requirements, **** unilaterally and without any medical or legal authority, declared my service animal to be merely an emotional support animal and insisted that I pay pet fees and additional charges or leave the property. he appeared to take pleasure in denying me access and even taunted me by stating that my reservation had already been cancelled. When I requested to speak to a supervisor, I was given a business card and my concerns were dismissed with a smile, further compounding my ************** add insult to injury, when I contacted customer service, I was once again directed back to ****, the very individual responsible for my mistreatment clear violation of the *** and Florida law, a gross breach of your companys own policies and the basic standards of customer service, including but not limited to A full investigation of the incident and. Assurance that all staff will be trained on *** compliance and service animal regulations, including ****.

  Business Response

  Date: 05/05/2025

  
  
  BBB Case #: 23285093
  Hotel Site #: 53056
  Customer Care Case #: ********
  
  Dear Contact:

   Thank you for notifying our office of the concern filed by ****** I ****** at the La Quinta property in ********, FL.

   To assist in reaching a resolution, Ive informed the propertys general manager of the situation. The general manager will contact the guest on or before May ******. As a company, were committed to delivering a great experience with every stay with us.

   If for some reason this concern is not resolved, please contact me directly at ********************* and I will personally help address the guest's needs.
  
  *******
  Liaison, Customer Care
  **********************************
  Office: ************

• Initial Complaint

  Date:05/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I stayed at this hotel at the end of march. Everything seemed ok until a fee days later they posted a charge to my account for $434.00 for a "smoking fee". I do not smoke or vape or anything and have tried to reach out to the hotel and have had no luck.

  Business Response

  Date: 05/05/2025

  
  
  BBB Case #: 23283018
  Hotel Site #:
  Customer Care Case #:
  
  Dear Contact:
  
  Thank you for notifying our office of the concern filed by ****** ********. Please send the following information back to me. When I receive the requested information from you, I will be in a position to determine the next steps.
  
  -  Confirmation number
  -  Exact address/name of the hotel:
  -  Under what name was the reservation booked:
  -  Date of arrival (exact date of stay):
  -  Room number:
  
  If for some reason this concern is not resolved, please contact me directly at ********************* and I will personally help address the guest's needs.
  
  *******
  Liaison, Customer Care
  **********************************
  Office: ************

  Customer Answer

  Date: 05/05/2025

   I am providing the information requested in the businesses response.

  I had booked two rooms.

  Confirmation numbers are:

  89332EE167949

  and

  89332EE167948

  Address for the hotel is 

  ***************

  *********************

  stay was 3/19-3/20

  Business Response

  Date: 05/05/2025

  
  
  BBB Case #: 23283018
  Hotel Site #: 53402
  Customer Care Case #: ********
  
  Dear Contact:

   Thank you for notifying our office of the concern filed by ****** ******** at the La Quinta property in ***********, ***

   To assist in reaching a resolution, Ive informed the propertys general manager of the situation. The general manager will contact the guest on or before May 9, 2025. As a company, were committed to delivering a great experience with every stay with us.

   If for some reason this concern is not resolved, please contact me directly at ********************* and I will personally help address the guest's needs.
  
  *******
  Liaison, Customer Care
  **********************************
  Office: ************

  Customer Answer

  Date: 05/11/2025

  I am rejecting this response because:   
  

  i was told i would hear back from the hotel by 5/9 and have not heard anything.

• Initial Complaint

  Date:05/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Called few times to notify hotel we would be late were told no problem when we arrived waited over an hour to check only to find my room with 2 double beds had been given away. Then there was no hot water until 3pm the following day- they said file complaint with ******* but this was their issue and Expedia will not pay I think one night plus parking is fair reimbursement for our issues Expedia booking # ************** We didnt even check in until after midnight waiting on their computer problems

  Business Response

  Date: 05/05/2025

  
  
  BBB Case #: 23280746
  Hotel Site #:
  Customer Care Case #: 
  
  Dear Contact:
  
  Thank you for notifying our office of the concern filed by ******* ********.  Please send the following information back to me. When I receive the requested information from you, I will be in a position to determine the next steps.
  
  -  Confirmation number
  -  Exact address/name of the hotel:
  -  Under what name was the reservation booked:
  -  Date of arrival (exact date of stay):
  -  Room number:
  
  If for some reason this concern is not resolved, please contact me directly at ********************* and I will personally help address the guest's needs.
  
  *******
  Liaison, Customer Care
  **********************************
  Office: ************

• Initial Complaint

  Date:05/02/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This hotel is committing false advertising. The photos they are using on *********** are old and misleading. They refused to refund our money claiming that we complained too late. This location is also unsafe for solo female travelers as they allow loitering outside and inside the hotel. We have tried our best as customers but the property manager is refusing to acknowledge anything and is blaming the customer. I have provided the confirmation number from ***********. I have photos on record. Thank you.

  Business Response

  Date: 05/02/2025

  
  
  BBB Case #: 23277839
  Hotel Site #: 52716
  Customer Care Case #: ********
  
  Dear Contact:

   Thank you for notifying our office of the concern filed by ****** ****** at the La Quinta property in *******, FL.

   To assist in reaching a resolution, Ive informed the propertys general manager of the situation. The general manager will contact the guest on or before May 6, 2025. As a company, were committed to delivering a great experience with every stay with us.

   If for some reason this concern is not resolved, please contact me directly at ********************* and I will personally help address the guest's needs.
  
  *******
  Liaison, Customer Care
  **********************************
  Office: ************

  Customer Answer

  Date: 05/02/2025

  I have reviewed the business response and accept this resolution. The photo files are too large to send. The property manager has all the photos. 

• Initial Complaint

  Date:04/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I created a hotel reservation from 4/03/25-4/06/2026. However immediately checked out upon arrival due to the unhealthy and unsanitary condition of the room. It was dirty, dusty and you can see the mold and dirt even on the shower curtains. The toilet wouldnt even flush. Being my daughter has asthma, I decided to check out the reviews and it appeared that all rooms are the same so I then decided to check out right away letting the front desk know I would be requesting a FULL Refund. I spoke to manager **** whom stated that my refund request was approved. However, I was told by third party. beneplace that it has not been approved yet. I then called the hotel again and spoke to **** whom stated my refund was never granted and will not be granted regardless of the condition of the room. I could not stay in this room not even for 30 min giving how disgusting it was. I even have pictures to prove it but the hotel doesnt seem to care at all. This location should not even be in business.

  Business Response

  Date: 04/25/2025

  BBB Case #: 23243231
  Hotel Site #: 52968
  Customer Care Case #: ********

  Dear Contact:
  

  Thank you for notifying our office of the concern filed by *** ******** at the La Quinta property in ****, *** We apologize that the property did not meet the guest's expectations of our brand's high standard of guest service.

  As a follow-up, could you kindly provide a copy of your credit card or bank statement reflecting the charges you incurred for your reservation.

  To ensure we can proceed, please ensure the statement meets the following requirements:
  

  1. Displays the name of the banking institution or credit card company
  2. Has all personal/confidential information blacked out
  3. Is current (reflecting the most recent billing period)

  For your security, please remove all personal credit card numbers from the document prior to submission. You may email the statement or, if preferred, fax it to us at ************.
  

  Once we receive the requested documentation, well be in a better position to evaluate your concern and determine the appropriate next steps.

  Please note our email address has changed. If you need any more information on this matter, please contact me directly at ********************************.

  Thank you for choosing ************** & Resorts.
  

  Kind regards,
  

  *******
  Liaison, Customer Care
  **********************************

• Initial Complaint

  Date:04/22/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The absolute WORST experience ever at a hotel. I want a refund!When we arrived, (Friday, April 18 about 7 PM- checked in to two rooms #*** and 233) they had no record of my reservation online. I showed them the confirmations and emails with receipts, but the very rude front desk lady offered no help. She just said I cant do anything about that, and offered nothing. She kept saying our system was down when you made your reservation, even though she had absolutely no idea when the reservation was made. Again, she just said thats YOUR problem. Mostly, she ignored me and focused on others. After being ignored for a while, I insisted that I speak with the manager(at the time the night manager) and after about 40 minutes of waiting in the lobby, I was finally able to speak with him. I sent him copies of the confirmations, and his only reply was just go to another hotel. I was disgusted by his lack of caring and his unprofessional attitude. Eventually, after another 40 minutes or so of waiting for multiple phone calls between the front desk and the night manager and mostly being ignored, the manager agreed to allow me to check in at the online rate, but I had to pay AGAIN for the rooms! I paid with my credit card, because he promised me that they would refund my money if I contacted the hotel booking site, which I did.When I did call the booking site, they had a lot of difficulty communicating with the hotel and I went to the front desk again to ask for assistance and my refund. Again, the front desk person (the next shift person) was dismissive and not helpful or proactive. She again said I cant help you. In other words, you are not important and I dont care. They refused to refund my credit card for the rooms because they couldnt communicate properly with the booking company. I eventually ended up filling out an appeal form online, but I dont believe that I will get any refunds. The reservation was non-refundable, so I will have paid twice for it.

  Business Response

  Date: 04/23/2025

  BBB Case #: 23236546
  Hotel Site #: 52806
  Customer Care Case #: ********

  Dear Contact:
  

  Thank you for notifying our office of the concern filed by **** ***** at the La Quinta property in ******, **. To assist in reaching a resolution, Ive informed the propertys general manager of the situation.The general manager will contact the guest on or before April 28th. As a company, were committed to delivering a great experience with every stay with us.

  Please note that our email address has changed.If for some reason this concern is not resolved, please contact me directly at ********************* and I will personally help address the guest's needs.
  

  *******
  Liaison,Customer Care
  **********************************

  Customer Answer

  Date: 04/23/2025

  I have reviewed the business response and will decide after I speak with them if I want to make another complaint. I believe that I deserve a refund for the rooms, since I paid twice for them. So f, I have not been contacted by anyone from the hotel for an apology or to give me any options for resolving this matter. Thank you 

• Initial Complaint

  Date:04/22/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Back in 4/19/25 when I first checked in the hotel around 4:05 pm my whole room smelled like weed and the hallways , I did not complain 4/20 was tomorrow. And I understand people will have there fun . The next day 4/20/25 again the whole hallways smelled like weed and it was so bad it was stinking up my room I have my wife and kids there. I should have reported as my wife wanted me to but I didnt since we were going to six flags the whole day ..but then I was then charged 400 for a smoke fee I dont smoke nor drink ! I called several times to get I contact with a manager but no answer ! This is an embarrassment and discrimination I want a full refund a total of ****** the 400 fee and the ****** night fee and for them to apologize for wasting my time !

  Business Response

  Date: 04/22/2025

  BBB Case #: 23235906
  Hotel Site #: 53402
  Customer Care Case #: ********

  Dear Contact:
  

  Thank you for notifying our office of the concern filed by ******** ***** at the La Quinta property in ***********. **. To assist in reaching a resolution, Ive informed the propertys general manager of the situation.The general manager will contact the guest on or before April 25th. As a company, were committed to delivering a great experience with every stay with us.

  Please note that our email address has changed.If for some reason this concern is not resolved, please contact me directly at ********************* and I will personally help address the guest's needs.
  

  *******
  Liaison,Customer Care
  **********************************

  Customer Answer

  Date: 04/23/2025

  I would like to inform you this is incorrect! By this time this date we came back from six flags and gotten ********* we watched movies and fell asleep around 9 since we had to go back to our home town and that is 5 hours away at this time my wife and I where asleep and the kids where asleep since we liked to eat the free breakfast. I request a full refund of my stay and the fee this is outrageous and straight up evil 

  Customer Answer

  Date: 04/23/2025

  I am rejecting this response because: 

  I would like to inform you this is incorrect! By this time this date we came back from six flags and gotten ********* we watched movies and fell asleep around 9 since we had to go back to our home town and that is 5 hours away at this time my wife and I where asleep and the kids where asleep since we liked to eat the free breakfast. I request a full refund of my stay and the fee this is outrageous and straight up evil 

  Business Response

  Date: 04/23/2025

  BBB Case #: 23235906
  Hotel Site #: 53402
  Customer Care Case #: ********

  Dear Contact:
  
  Thank you for notifying our office of the concern filed by ******** ***** at the La Quinta property in ***********. **. To assist in reaching a resolution, Ive informed the propertys general manager of the situation. The general manager will contact the guest on or before April 25th. As a company, were committed to delivering a great experience with every stay with us.

  The properties are independently owned and operated; we do have to give them time to bet back to the guest. 

  Please note that our email address has changed. If for some reason this concern is not resolved, please contact me directly at ******************************** and I will personally help address the guest's needs.
  
  *******
  Liaison, Customer Care
  **********************************

• Initial Complaint

  Date:04/17/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I stayed at the LaQunita on February 28th and march 1st 2025.The total fees were $ ******. The confirmation number = 89109EE039675 The bed was infested with bedbugs. I informed the hotel. I showed them my arm which was covered with bug bites, I had bites all over my body.The hotel did not reimburse me. My vacation was ruined, I could not sleep. The area was overbooked so changing a hotel for the 2nd night wasn't possible without paying a huge premium.I would like to be reimbursed for the unacceptable state of this hotel room, it was uninhabitable.

  Business Response

  Date: 04/17/2025

  
  
  BBB Case #: 23217667
  Hotel Site #: 53050
  Customer Care Case #: ********
  
  Dear Contact:

   Thank you for notifying our office of the concern filed by ******* ******** at the La Quinta property in *************, FL.

   To assist in reaching a resolution, Ive informed the propertys general manager of the situation. The general manager will contact the guest on or before April 22, 2025. As a company, were committed to delivering a great experience with every stay with us.

   If for some reason this concern is not resolved, please contact me directly at ********************* and I will personally help address the guest's needs.
  
  *******
  Liaison, Customer Care
  **********************************
  Office: ************

• Initial Complaint

  Date:04/16/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Good morning, I hope this finds you well, I sent videos of the conditions at the ****************** off of ****************************************************************. They have bedbugs and the bathroom ceiling looks unstable and unsafe to stand under the shower head. They also refused to get me into another room, instead they wanted to give me a refund but my job was paying for it so I had nowhere to go, the bedbugs were biting my face, neck and since I left an hour ago Im still itching. Im an over the road driver out of *******, ** and to be treated unfair, poor, hassled, bullied and yelled at by the front desk this is unacceptable behavior. This happened on 04/15/2025, I was here since last last Friday 04/11/2025. Confirmation #*****EE049551 #*****EE049477 Rm #*** #*** #***

  Business Response

  Date: 04/17/2025

  BBB Case #: 23215897
  Hotel Site #: 53349
  Customer Care Case #: ********

  Dear Contact:
  

  Thank you for notifying our office of the concern filed by Dmonyae ******** at the La Quinta property in **********, **. To assist in reaching a resolution, Ive informed the propertys general manager of the situation.The general manager will contact the guest on or before April 22nd. As a company, were committed to delivering a great experience with every stay with us.

  Please note that our email address has changed.If for some reason this concern is not resolved, please contact me directly at ********************* and I will personally help address the guest's needs.
  

  *******
  Liaison,Customer Care
  **********************************

  Customer Answer

  Date: 04/17/2025

  I am rejecting this response because:   This needs to be shutdown, the front desk and staff needs to be fired and sued for allowing this to go on, if that mattress that I slept on was that old and dirty, that says about the entire hotel itself, there are kids that stayed in that establishment and they dont understand the dangers that the hotel is causing by changing the sheets over old furniture and not getting rid of the problem, some of the food is expired, theres no inspections on the elevator, food, the cleanliness of the hotel, vents, hvac, the staff dont have no English at all especially housekeeping. I think if nothing will be done, itll put a bad name on the city of ********** and being that the ************ is not too far away along with other star attractions, families would be in so much danger in so many ways. 

   

   

  Business Response

  Date: 04/17/2025

  BBB Case #: 23215897
  Hotel Site #: 53349
  Customer Care Case #: ********

  Dear Contact:
  
  Thank you for notifying our office of the concern filed by Dmonyae ******** at the La Quinta property in **********, ***

  The properties are independently owned and operated we do have to give them time to get back to the guest. 

  To assist in reaching a resolution, Ive informed the propertys general manager of the situation. The general manager will contact the guest on or before April 22nd. As a company, were committed to delivering a great experience with every stay with us.

  Please note that our email address has changed. If for some reason this concern is not resolved, please contact me directly at ******************************** and I will personally help address the guest's needs.
  
  *******
  Liaison, Customer Care
  **********************************

  Customer Answer

  Date: 04/17/2025

  I have reviewed the business response and accept this resolution. My clothes are compromised, theyve tried to charge me $100 deposit per stay, they refused to give me another room, I got no sleep in the recliner and I have no food thanks to La Quinta Inn. I will be spreading the word through the local news and through social media about this matter and the overall experience.