Business Profile
Hotels
La Quinta InnsHeadquarters
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Reviews
This profile includes reviews for La Quinta Inns's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
1.22/5 stars
Average of 178 Customer Reviews
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Review fromJasmin L
Date: 04/01/2025
1 starStaff was racist and discriminatory towards me and my daughter. We stayed here in a suite for my daughter's birthday. The breakfast staff only told us we couldn't use the non-stick spray and proceeded to hide it from us in a drawer. I asked him if we could use it and he said no because "people steal" he also told only me, not to let my child touch anything. However, several others came in with children (caucasian families) and he said nothing to them. Then he proceeded to laugh and shout out how much he hates his jib and can't wait to leave. When I asked him for his name he refused to tell me. I then asked for a manager and she literally rolled her eyes at me. Ive called the ** and have not received a response. This incident occurred March 16th and still nothing. I have called several times. The staff refuse to get me an email for the **. They only forward my call and told me his name is "***"Review fromCasey P
Date: 03/22/2025
1 starCasey P
Date: 03/22/2025
What they are doing at this hotel is criminal. I have been paying each and every single day. Going to the front desk and paying for my room, day by day by day. Until I get a $1600 charge on my account, because you haven't actually been charging my card?!?!?! Are you kidding me! You have just screwed a US Veteran. I will now be sleeping outside because you took all that money out of my account at once. I had pending charges for each and every single day, then suddenly, all those charges disappear and I am hit with a $1600+ charge?!?!?! Besides that, my door key was not working, so your hotel gave me a master key. I could get into almost any room I wanted. I have video evidence of this as well. No, they didn't tell me it was a master key, I figured it out by accident. You are so lucky you gave this master key to someone honest. HOW MANY OTHER ROOMS ARE LIKE THIS? HOW MANY OTHER PEOPLE HAVE BEEN GIVEN MASTER KEYS?!?!?! No fire detectors in the rooms?!?! I'm not the only person to complain about that by the way, so you have multiple rooms without fire detectors. Besides that, the rooms have bugs in them. Absolutely disgusting rooms with mold and clearly haven't been properly cleaned in months if not years. None of the washers and dryers work. The hotel staff changes bedsheets whenever they feel like it, which may take a week. This place needs to be shut down.La Quinta Inns
Date: 03/24/2025
Good morning: Thank you for taking the time to bring your concern to our attention and allowing us the opportunity to address your needs. We are sincerely sorry to hear we did not provide you with an excellent Wyndham experience. You can count on our team to help resolve your concerns. Please send the following information back to me. When I receive the requested information from you, I will be in a position to determine the next steps. - Confirmation number - Exact address/location of the hotel: - Under what name was the reservation booked: - Date of arrival (exact date of stay): - Room number: Thank you for contacting us. ******* Liaison, ************* ************************Review fromJames L
Date: 03/16/2025
1 starJames L
Date: 03/16/2025
I stayed at the la Quinta inn at *********** and the staff was rude and threatened to cancel our reservations and kick us out. We complained about the people staying above us slamming and kicking on their floor throughout all the night. When we called and advised the office staff the staff member that answered the phone said she was to busy with a lobby of people and she couldnt do anything about it, our room was within 40 feet from the reception first floor by the desk and my wife walked over to the counter without a person in site. After a quick discussion with the office staff my wife walked back to our room and the staff member came storming down the hallway threatening - yelling stating they were going to cancel our reservations basically kicking us out. After my wifes conversation and hearing what happened. I walked to the counter I asked the staff to speak with a supervisor or manager the office personnel (which I wont state her name) she refused saying she was not going to provide a number and refused to call a member of the leadership team. After the discussion we loaded our belongings and left the night finding somewhere else to stay. I have always stayed at the la Quinta inn being a member. This was the most horrible experience of our life. I very frequently travel with work and believe me I will never stay at this franchise again. The office person I spoke with would not provide the staff members name of threatened my wife. All I know is she has a blue streak of color in her hair. I would like to speak with someone in the franchise board to discuss this matter. This type of behavior from these staff members should not be allowed.La Quinta Inns
Date: 03/21/2025
Good morning:Thank you for taking the time to bring your concern to our attention and allowing us the opportunity to address your needs. We are sincerely sorry to hear we did not provide you with an excellent La Quinta by Wyndham experience. You can count on our team to help resolve your concerns.Please send the following information back to me. When I receive the requested information from you, I will be in a position to determine the next steps.- Confirmation number - Exact address/location of the hotel:-Under what name was the reservation booked:-Date of arrival (exact date of stay):-Room number:Thank you for contacting us.******* Liaison, ************* ************************Review fromVallyg E
Date: 03/07/2025
1 starVallyg E
Date: 03/07/2025
I worked on the 28th, caught a flight to ******* and drove an hour to ***** and checked into the La Quinta around 9:30pm. Get to the room about to shower and there is NO hot water, roaches crawling around and a dirty towel left thrown across the shower bar. I called the front desk and they sent housekeeping. They removed the dirty towel, tested the water and told me the front desk would call me. The front desk told me there are too many guest using hot water at one time. I immediately got ******. I had stayed in many hotels but never not had hot water. They said to wait till later maybe the water would get hot. I had a long day and just wanted to shower and go to bed. I went out to get something to eat, came back, no hot water. Got up the next morning the water was hot again. We attended a funeral on Sat and was gone most of the day. By the time we got back to the room it was too late to find another hotel so we stayed that night too. Also while there we killed several roaches. I have pics of the roaches and how dusty the place was.The staff was nice and polite. The lobby was nice but the room was CRAP! not fit to stay in. Was told the have a no refund policy so I can't get my money back. IM FURIOUS!La Quinta Inns
Date: 03/10/2025
BBB Review ID: ******* Hotel Site #: ***** ************* Case #: ******** Dear Contact:Thank you for notifying our office of the concern filed by ******* ******* at the La Quinta property in *****, **. To assist in reaching a resolution, Ive informed the propertys general manager of the situation. The general manager will contact the guest on or before March 13th. As a company, were committed to delivering a great experience with every stay with us.Please note that our email address has changed. If for some reason this concern is not resolved, please contact me directly at ********************* and I will personally help address the guest's needs.******* Liaison, ************* ******************************Review fromKristi G
Date: 03/01/2025
1 starKristi G
Date: 03/01/2025
Upon checking in at 10 pm, We were given a room that had not been cleaned. Went downstairs to our singing desk person to request a new room. Returned upstairs to new room. Bathroom had dark hairs on toilet seat, toilet bowl and sink. After calling I was offered some gloves, bleach and towels to clean bathroom. Spray bottle didnt work so I took off lid and bleached my clothing. After settling in I enjoyed a lukewarm shower with more dark hair on the shower wall. Would give this a 0/10 if given the option. I have pictures for proof.La Quinta Inns
Date: 03/03/2025
BBB Review ID: ******* Dear Contact:Thank you for notifying our office of the concern filed by ****** ******. Please send the following information back to me. When I receive the requested information from you, I will be in a position to determine the next steps.- Confirmation number - Exact address/name of the hotel:- Under what name was the reservation booked:- Date of arrival (exact date of stay):- Room number:If for some reason this concern is not resolved, please contact me directly at ********************* and I will personally help address the guest's needs.******* Liaison, ************* ******************************Review fromEvgeny O
Date: 02/24/2025
1 starEvgeny O
Date: 02/24/2025
Urgent Complaint Discrimination and Mistreatment at Check-in Dear Customer Support,I am writing to formally report an unacceptable and distressing experience at your hotel.Upon our arrival for check-in, we were treated with extreme rudeness and hostility by your front desk employee, *****. Despite our confirmed reservation, she refused to check us in simply because we had our Service dog with us.***** then proceeded to ask inappropriate and legally prohibited questions, including what kind of service our Service dog provides and personal medical details that she had no right to request. When we objected, she became aggressive, started recording us on her personal mobile phone without our consent, and continued to be rude and confrontational.Due to her unacceptable behavior, we had no choice but to call the police. Instead of handling the situation professionally, she canceled our reservation, leaving us stranded outside in the rain with our service animal.This is completely unacceptable and a clear violation of laws protecting service animals and their handlers. I demand that customer support contact us immediately to resolve this situation and take appropriate action against ***** for her discriminatory and offensive behavior.I expect a prompt response and a resolution to this serious issue.La Quinta Inns
Date: 02/25/2025
BBB Review ID: ******* Hotel Site #: ***** ************* Case #: ******** Dear Contact:Thank you for notifying our office of the concern filed by ****** ****** at the La Quinta property in *****, **. To assist in reaching a resolution, Ive informed the propertys general manager of the situation. The general manager will contact the guest on or before February 28th. As a company, were committed to delivering a great experience with every stay with us.Please note that our email address has changed. If for some reason this concern is not resolved, please contact me directly at ********************* and I will personally help address the guest's needs.******* Liaison, ************* ******************************Review fromC. T.
Date: 02/24/2025
1 starC. T.
Date: 02/24/2025
I am filing this formal complaint against La Quinta Inn by Wyndham in ***** for violating the Americans with Disabilities Act ***** and engaging in discriminatory business practices.Upon arriving at the hotel for check-in, I was immediately met with hostility from the front desk employee, *****. She demanded that I pay a pet fee for my ******* Dog, which is a clear violation of the **** as service animals are not considered pets and cannot be charged additional fees.When I informed her that my ******* Dog is legally recognized, she began interrogating me, asking:Is your dog *** or not ***? (which does not make any legal sense)What service does it provide? (which is the only allowable question per *** ***** dont believe you. I think youre lying about this being a ******* Dog.This is outrageous, discriminatory, and unacceptable. Employees are not allowed to demand proof of disability or challenge a guests legitimate use of a ******* Dog.Retaliation and Refusal of *******:When I asked to speak with a manager, ***** flat-out refused, stating: Im not letting you talk to the ********** canceling your booking. Youre not staying here. Im refunding you. You can ******** soon as I began calling the police, she retaliated immediately, saying, Oh, youre calling the cops? Then Im 100% canceling you now. She then canceled my booking on the spot, refusing to provide her last name or any further ***************** ********************* Misconduct:1.Americans with Disabilities Act ***** Violation ******* Dogs cannot be denied access or charged fees.2.Retaliatory Business Practices Canceling a guests booking for asserting their legal rights.3.Failure to Provide Manager Assistance The employee refused to allow communication with management.4.Unprofessional ************************ The employee was hostile, rude, and dismissive from the beginning.La Quinta Inns
Date: 02/25/2025
BBB Review ID: ******* ************* Case #: ******** Dear Contact:Thank you for notifying our office of the concern filed by Carolina ********* Please send the following information back to me. When I receive the requested information from you, I will be in a position to determine the next steps.- Confirmation number - Exact address/name of the hotel:- Under what name was the reservation booked:- Date of arrival (exact date of stay):- Room number:If for some reason this concern is not resolved, please contact me directly at ********************* and I will personally help address the guest's needs.******* Liaison, ************* ******************************C. T.
Date: 03/03/2025
Dear *******, All the necessary information has already been provided to you via email, yet you chose to deflect the issue instead of addressing it. You claimed that since the reservation was made by my husband, only he has the right to handle the situation. However, this incident directly involved me and my service dog, making it absolutely my right to be part of this conversation.Unfortunately, the level of service provided by your company, along with the behavior of your employees, does not meet any standards of professionalism, courtesy, or even basic legal compliance. Your staff members have not only acted unethically but have also violated the law.I will likely pursue legal action against your company, as I am demanding compensation for what happened. If you refuse to take this matter seriously and hold your employee accountable by terminating them, then this issue needs to be escalated further, ensuring that everyone is aware of how your hotel operates.Of course, I will never return to your establishment, and I will make sure to share my experience with others so they are informed about how you blatantly disregard both legal and ethical standards.Everything you just wrote in your response is nothing more than a formal attempt to appear engaged, rather than a genuine effort to address or resolve the situation.Review fromRonald and Susan K
Date: 02/09/2025
1 starRonald and Susan K
Date: 02/09/2025
They fined me $400.00 for smoking and I dont smoke, when I entered the room I turned the heat up and it smelled like the heater was on fire which they said. They did and air quality test, If they actually did they would know that it was actually there heater that caused the problemLa Quinta Inns
Date: 02/12/2025
BBB Review ID: ******* Hotel Site #: ***** ************* Case #: ******** Dear Contact:Thank you for notifying our office of the concern filed by ****** and ***** ****** at the La Quinta property in ***********, **. Our brands are committed to assuring that all of its properties provide great service and quality accommodations. This guests comments have made us aware of an instance when one of our properties did not meet a valued customers expectations.We regret that the guest had to contact you and our office regarding their concerns with the property. Each property is independently owned and operated under a franchise. This means that the propertys management is responsible for meeting brand standards and for day-to-day operations. After thorough review, we feel the best resolution will be achieved by direct communication between the property management and the guest.Once again, we apologize for any inconvenience this may have caused.Please note our email address has changed. If your offices require more information on this matter, please contact me directly at ********************* ******* Liaison, ************* ******************************Review fromAnthony M
Date: 02/09/2025
1 starThe hotel takes your deposit after you complain about things. The microwave did not work and the heater was loud when complaining they took my money and refuse to give it back..Review fromAarron Q
Date: 02/05/2025
1 starAarron Q
Date: 02/05/2025
I was walking thru the parking lot so I could see if a friend was there when I seen he wasn't I was on my way to leave when the black front desk lady came from behind and bear maced me for no reason then started cussing at me I made several attempts on contact them but no responseLa Quinta Inns
Date: 02/10/2025
BBB Review ID: ******* Dear Contact:Thank you for notifying our office of the concern filed by ***** Quintana. Please send the following information back to me. When I receive the requested information from you, I will be in a position to determine the next steps.- Confirmation number - Exact address/name of the hotel:- Under what name was the reservation booked:- Date of arrival (exact date of stay):- Room number:If for some reason this concern is not resolved, please contact me directly at ********************* and I will personally help address the guest's needs.******* Liaison, ************* ******************************
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