Business Profile
Hotels
La Quinta InnsHeadquarters
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Reviews
This profile includes reviews for La Quinta Inns's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
1.18/5 stars
Average of 176 Customer Reviews
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Review fromStephanie P
Date: 07/01/2025
1 starThe hotel rooms are FILITY. The hotel is UNSAFE!! Hotel staff was slow to call the police 12:00am Thursday June 26th on the 4th. When I complained the next day to the owner that we wanted compensation he cussed me out and said he would call the police on me. I have reported the hotel to the ***, and left a reviews with pictures. STAY AT THE ***** AT YOUR OWN RISK AND FAMILIES RISK!.Review fromKellie S
Date: 06/29/2025
1 starI went to a family reunion to celebrate our last living centenarian, only to have my experience ruined by my stay at LaQuinta Inn ****************** area. Upon arriving I was given room 328 which had dried vomit on the carpet, blood on one wall, a bathroom that had not been cleaned, and no phone in the room (to call the front desk). I asked to be moved and was given rm 418, which was not much better. Due to several events happening in the city, all other hotels in the area were sold out. I was being held hostage at a hotel where my new room was gross and barely inhabitable. I had to buy cleaning products to sanitize my room and NOT allow staff into the room my entire 4-day stay. The ceiling was water damaged, with bits falling onto the floor in the sitting area. The linen was soiled to to point of me putting my own sheets on the bed. The bathtub drain barely worked and the shower head was nearly completely separated from the wall, which meant showers were hard to take! The water backed up in the tub multiple times as well as the sink. The mini-fridge looked as if it had never been cleaned, so no putting food in it. There was no air in the common area, so the air was extremely muggy & hot, in addition to smelling like cigarette smoke. When I spoke with the front desk staff, I received "smiles" and nothing more. They were unhelpful and unwilling to even acknowledge the issues I brought to their attention. There were at least two other couples making a complaint about the same types of issues while I was at the front desk. I wonder if they got any of their money back (as demanded)... I know they do not care nor will they make changes, but someone needs to scream at the top of their lungs until this place is shut down or forced to make MAJOR upgrades & changes.Review fromMark S
Date: 06/26/2025
1 starI stayed at La Quinta by Wyndham in ******, **, and my experience was completely unacceptable. If I could give 0 stars, I would.The room was in terrible condition upon arrival: the furniture was cracked and scratched, there was a sticky spill on the nightstand that hadnt been cleaned, and a bathroom light didnt work. The couch had holes, the bathroom had mold along the seams and handles, and a bathroom door had no lock, which injured my wifes finger when she tried to close ***** make matters worse, a light fixture was full of dead bugs, and the breakfast was cold every morning. The upstairs guests caused loud noise daily from 6 AM to 11 PM, and despite my complaints, nothing was done. This stay was far from restful it was stressful, unclean, and unsafe.On top of that, I was charged a $100 security deposit at check-in with no prior notice, and that deposit was never refunded. I contacted both the hotel and Wyndhams customer care, who offered me ***** points (which arent even enough for a free night), but no refund or real resolution.I also attempted to dispute the charge through my credit card provider and still lost the dispute, despite providing documentation and correspondence.This hotel failed to deliver the quality promised and refused to take accountability. I am formally requesting a full refund for the stay and the return of my $100 deposit, as the conditions were well below any reasonable hospitality standard.I want this complaint filed and shared with the propertys ownership. If this is not resolved, I will continue escalating this issue publicly and through consumer protection channels.Review fromNancy U
Date: 06/05/2025
1 starIf you like sleeping with ants crawling on you. Stay here.Review fromKissie S
Date: 06/01/2025
1 starKissie S
Date: 06/01/2025
It would be zero stars if I could! This place is unsanitary, disgusting, and not safe. First off the front desk are completely rude due to the fact that it is privately owned. They could care less about regulations or law. Suspicious activity on the grounds. A man who was staying there was walking around barefoot to go smoke at least 5 times while waiting for refund which we did not get. Paint peeling, roaches crawling to the laundry room upon arrival. Elevator filthy, hall filthy door key fob dirty and disgusting bed mattress sunken in visibly. Bathroom towel rack broken on side the toilet just thrown there cigarette burns on tub the lamp shades look like they were in a dumpster because they were all dented up. The best part is the box sitting near the head of bed look like a crime scene it appeared to be blood! I have the pictures of all of it and near that the lamp shade had a thumb print which appeared to be in blood front desk refuse to give money back bc I had to use the restroom so bad from travel that I didnt fully inspect the room I just went in with my Lysol wipes to clean as usual before I go in any motel offered another room which has writing on the wall through scratched paint again lamp shade worst box spring black cover to hone the filth pillows looked as if someone was sleeping in the bed! Never stay here!La Quinta Inns
Date: 06/03/2025
Dear Kissie: Please send the following information back to me. When I receive the requested information from you, I will be in a position to determine the next steps. - Confirmation number - Exact address/name of the hotel: - Under what name was the reservation booked: - Date of arrival (exact date of stay): - Room number: If for some reason this concern is not resolved, please contact me directly at ********************* and I will personally help address the guest's needs. ******* Liaison, ************* ************************************* Liaison, ************* ************************Review fromFabbyan J
Date: 05/31/2025
1 starFabbyan J
Date: 05/31/2025
I dont usually leave negative reviews, but the experience I had at La Quinta Inn & Suites by Wyndham Ft. ****************** needs to be shared due to how much Ive suffered from it.I was initially placed in room 617, and the moment we walked in, it was uncomfortably hot despite the air conditioner being on. We assumed it would cool down eventually, but it never did, so we were moved to room ****** first, everything seemed fine. However, the next day, I began noticing red, itchy bumps on my skin. I initially thought they were mosquito bites, but they kept getting worse. I inspected the bed and noticed some suspicious spots, though I didnt see any bugs at first. Upon a closer look, I found a small black insect jumping around I soon realized it was a flea. Unfortunately, it wasnt just one. There were multiple fleas in the carpet, actively biting **** reported the issue to the front desk, and while the staff member was polite, I was told the only action that could be taken was to have pest control spray the ******* also pregnant, which makes this situation even more upsetting and stressful. This was a very uncomfortable and distressing stay, and I hope serious steps are taken to address this issue so no one else has to go through what I did.La Quinta Inns
Date: 06/05/2025
Dear Fabbyan ****: Please send the following information back to me. When I receive the requested information from you, I will be in a position to determine the next steps. - Confirmation number - Exact address/name of the hotel: - Under what name was the reservation booked: - Date of arrival (exact date of stay): - Room number: If for some reason this concern is not resolved, please contact me directly at ********************* and I will personally help address the guest's needs. ******* Liaison, ************* ****************************** ******* Liaison, ************* ************************Review fromE. S.
Date: 05/16/2025
1 starE. S.
Date: 05/16/2025
Absolutely horrible customer service employees are liars. I stayed here using my CLC as I was there for work and they made me pay a $100 incase room had damages now I had stayed at this hotel many times and was never made to pay any money for damages prior to stay or any other time. So the day I checked out I cleaned my room because I had to give that 100 even though thats the house keepers job. Well two weeks later I still havent got my money back and I called they said oh sorry I am sending it out now. So after another two weeks I still hadnt received it so I called back and the manager said she was keeping it because my room was dirty and it had a funny smell. I do not smoke or vape and I dont stink and like I said I had cleaned room before I left so there was no reason to keep my money what so ever. This company is very unprofessional and dishonest they had no right to keep my money as I didnt take anything from room and it was just as clean when I left as when I came except dirty towels which is to be expected when u stay four nights. I feel like the employees are pocketing the money for their benefit.La Quinta Inns
Date: 05/19/2025
BBB Review ID: ******* Hotel Site #: ***** ************* Case #: ******** Dear Contact:Thank you for notifying our office of the concern filed by **** ******** at the La Quinta property in *******, **. To assist in reaching a resolution, Ive informed the propertys general manager of the situation. The general manager will contact the guest on or before May 21st. As a company, were committed to delivering a great experience with every stay with us.Please note that our email address has changed. If for some reason this concern is not resolved, please contact me directly at ********************* and I will personally help address the guest's needs.******* Liaison, ************* ******************************E. S.
Date: 05/25/2025
Today is the 25th of may and I still have not heard from anyone at the la Quinta. Like I said they are very unprofessional.Review fromTierrs W
Date: 05/01/2025
1 starI booked here and the house keep stole my daughter beats. I cannot believe it I checked out of the hotel at 11:01 I looked at the location of the beats at 3:08 PM. They were still at the hotel. I have been trying to get my beats ever since then. They will not give them to me I have even filed a police report And also filed a complaint with the corporate office and the corporate office told me they will get back with me within a week. WOW This is unacceptable.Review fromJoshua F
Date: 04/28/2025
1 starJoshua F
Date: 04/28/2025
Woke up to bed bugs - hotel stay occurred on 4/26 to 4/27 for one night. Had to discard all my items from my stay to avoid spreading bed bugs to my home. Requested a refund and was denied. Hotel is completely unsanitary.La Quinta Inns
Date: 04/29/2025
Dear Contact: Thank you for notifying our office of the concern filed by *. ****. Please send the following information back to me. When I receive the requested information from you, I will be in a position to determine the next steps. - Confirmation number - Exact address/name of the hotel: - Under what name was the reservation booked: - Date of arrival (exact date of stay): - Room number: If for some reason this concern is not resolved, please contact me directly at ********************* and I will personally help address the guest's needs. ******* Liaison, ************* ******************************Review fromL C
Date: 04/25/2025
1 starL C
Date: 04/25/2025
Staff (***** ******** and **** *****) VERY UNPROFESSIONAL and VERY RUDE! All while I see staff sneaking on the side of the building making out with someone outside of truck.La Quinta Inns
Date: 04/28/2025
BBB Review ID: ******* Dear Contact:Thank you for notifying our office of the concern filed by *. ****. Please send the following information back to me. When I receive the requested information from you, I will be in a position to determine the next steps.- Confirmation number - Exact address/name of the hotel:- Under what name was the reservation booked:- Date of arrival (exact date of stay):- Room number:If for some reason this concern is not resolved, please contact me directly at ********************* and I will personally help address the guest's needs.******* Liaison, ************* ******************************
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