Business Profile

Hotels

La Quinta Inns

Headquarters

This business is NOT BBB Accredited.

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Complaints

Name: La Quinta Inns
Address: 909 Hidden Rdg Ste 600, Irving, TX, 75038-3822, USA
Telephone: (214) 492-6600

This profile includes complaints for La Quinta Inns's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

655 total complaints in the last 3 years.
235 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:06/30/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
LaQuinta charged my credit card before I arrived there without my consent. I booked them through hotels.com who told me no charges were to be made prior to my arrival. To my surprise when I arrived to the hotel my credit card had two holds on it ($347 and $582). I was very angry finding this out. I stayed at this hotel from June 24 to June 26. On my departure I was told that the $347 hold and $100 of the $582 hold would be removed from my credit card with in 2-3 days. As of today, June 29, the $347 was removed but I never received my $100 back. $582 is still appearing on my credit card. I called the hotel desk and spoke with **** who basically didn't care and told me my $100 would be credited in 3-5 days when I was told it would be credited in 2-3days. I told him if the credit didn't take place, I would be calling my lawyer in the morning, and he sarcastically told me to do what I needed to do. I also called the ********************* number and spoke to a woman named Rica and she wasn't much help either. I have never stayed in a hotel like this before where issues could not be resolved. They misrepresented themselves on hotel.com and don't tell people they are putting holds on their credit card until they get there. Because of all this nonsense I missed half of my granddaughter's birthday party which I came from ********** to attend. This hotel is very runed down, the breakfast they offer is terrible. The room had wallpaper pealing off the wall, the tub floor was dirty, and our refrigerator had water in the bottom of it on our arrival. The phone did not work in the room and when I reported to the main desk to ****, I was told some rooms were under renovation. This hotel should be shut down. People were complaining in the elevator about the condition of it. Basically, what I want is my $100 back for incidentals and for someone in high management in this hotel chain to know about the condition. I will never stay at a Wyndam related hotel again.
Business Response
Date: 06/30/2023
Hello Contact,

BBB Case #: 20257808
Hotel Site #: 52970
Customer Care Case #: ********

Dear Contact:
Thank you for notifying our office of the concern filed by ************************************ at the La Quinta by ******* property in *****. To assist in reaching a resolution, *** informed the propertys general manager of the situation. The general manager will contact the guest on or before July 4, 2023. As a company, were committed to delivering a great experience with every stay with us.

Please note that our email address has changed. If for some reason this concern is not resolved, please contact me directly at ********************* and I will personally help address the guest's needs.

Kind regards,

*******
Liaison, *************************************** & ******** ****
Initial Complaint
Date:06/28/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My wife and I checked into the La Quinta Inn & Suites in ***************, ** on 6/16/2023 (Confirmation #*****EE025666), we were assigned Room 425 which had the worst smell of mold and other undescribed smells. The front desk was alerted to my wife having acute asthma. They allowed my wife to go to 3 different rooms (103, 104 and 121) to pick one that she could stay in. We were then assigned room 104, which still had a slight smell, but she could stay in. The next morning the smell was overwhelming and standing water in the tub after taking a shower. The front desk was again alerted about the smell and standing water in the tub. After arriving back to the hotel later in the day, we were notified that we could not stay in room 104 because the tub was clogged and could not be fixed immediately and that they only had one room available, room 122. Apparently, room 122 was deep cleaned prior by staff. Room 122, smell was covered up by some cleaning chemicals in the rug. My wife was okay for the first night, but the next morning the smell was so overwhelming that we notified the front desk of the mold smell again and my wife's medical condition. Maintenance was alerted and came to the room and said the smell was overwhelming and gave us Febreze in a pump bottle and a gallon of Febreze to spray on a regular basis. The filters in the A/C were filthy. The Febreze didn't work. In addition, there was spider webs on the walls and fleas in the carpet. The fleas were so bad they were jumping and biting my wife and myself. My wife explained that she was highly allergic to dogs and mold and could not be in a room that could trigger her asthma. Maintenance told us that they could not find the area where the mold or urine smells were coming from in the room. They told us that a dog had not been in that room, but my wife continued to complain that she could smell animal urine in the room and heavily in the hallway on the fourth floor. They also confirmed the smell.
Business Response
Date: 06/28/2023
Hello Contact,

BBB Case #: 20216998
Hotel Site #: 05308
Customer Care Case #: ********

Dear Contact:
Thank you for notifying our office of the concern filed by **************** at the La Quinta by ******* property in *************. To assist in reaching a resolution, *** informed the propertys general manager of the situation. The general manager will contact the guest on or before July 1, 2023. As a company, were committed to delivering a great experience with every stay with us.

.Thank you

*******

Liaison, *************************************** & ******** ****
Customer Answer
Date: 07/08/2023
I have reviewed the business response and accept this resolution. Please give me a call at ************. I'm just getting this message; I have been on business travel.

Customer Answer
Date: 07/13/2023
Still have not received a phone call from the business. I would like a refund at this point.
Business Response
Date: 07/17/2023
Hello Contact,

BBB Case #: 20216998
Hotel Site #: 05308
Customer Care Case #: ********

Dear Contact:

Thank you for contacting La Quinta by ********************** We sincerely apologize that your expectations La Quinta by Wyndhams high standards of guest service were not met. We appreciate the time you took to let us know where we need to improve.

The La Quinta by Wyndham chain is committed to ensuring that good service and quality accommodations are provided by our licensees. Your comments have made us aware of an instance when one of our licensees did not meet a valued customers expectations. This is to advise you that La Quinta by ******* is solely the licensor of the La Quinta by ******* trademarks and service marks to independently owned and operated La Quinta by Wyndhame guest lodging facilities and is not involved in the day-to-day operations or management of this facility. While La Quinta by ******* does not own, operate or control this facility, we will notify the owner/operator of this facility of your complaint and convey our expectation that the licensee take steps to address your concern.
We take these matters very seriously and your concern has been forwarded for immediate review to our Field Operations staff, for follow up with the property.

As a thank you for your support, we would like to apply ****** points to your Wyndham Rewards account. The ****** Wyndham Reward Points will get you a free night at any of our Tier 2 Hotels found in all locations across the world.

Please respond to this email with your Wyndham Rewards membership number, and we will be happy to add the Wyndham Points to your account.

If you are not a currently a member, let me share the great benefits of being a Wyndham Rewards member! Earn points at over ***** participating hotels around the globe, including: AmericInn, Baymont Inn & Suites, Days ********************************* and Resorts, ************************** ****** *******, La Quinta, Microtel Inn & Suites by Wyndham, Ramada, Super 8, Travelodge, Hawthorn Suites by Wyndham, TRYP by Wyndham, ******* by Wyndham, Wyndham ********************* and Resorts, Wyndham Garden, Trademark and participating ********************* branded hotels worldwide. Stay everywhere from North America to Europe to ***** and more.

Redeem Wyndham Rewards points for Go Free? free night stays or for Go Fast? discounted hotel rates at any of our participating hotels at the following brands: AmericInn, Baymont Inn & Suites, Days ********************************* and Resorts, ************************** ****** *******, La Quinta, Microtel Inn & Suites by Wyndham, Ramada, Super 8, Travelodge, Hawthorn Suites by Wyndham, TRYP by Wyndham, ******* by Wyndham, Wyndham ********************* and Resorts, Wyndham Garden, Trademark, participating ********************* properties and other exciting destinations.

Redeem points for a variety of other rewards, such as gift cards and merchandise.
Earn miles or other travel currency instead of Wyndham Rewards points for your qualified hotel stays from participating airline and rail programs by updating your earning preferences in your member account. See our full list of participating partners.

Earn additional points through everyday purchases and other transactions with a variety of program participants, including our Wyndham ************ Card.

Gain access to your member account 24/7 - to check point balances, redeem rewards and make reservations - simply by visiting www.wyndhamhotels.com/wyndham-rewards

Please respond to this email advising you would like to be a member of our free Wyndham Rewards loyalty program and we will be happy to establish your account and apply ****** points as our way of saying Thank You for being a loyal supporter of our Wyndham properties.

Thank you for choosing ************** & Resorts!

*******
Liaison, Customer Care
************** & Resorts, Inc.
Customer Answer
Date: 07/18/2023
I am rejecting this response because: would like a full refund for my stay at this hotel. Will not accept points because I will never stay at this brand hotel or any other that is under this corporation. I have been expecting a phone call from management and still have not received a call back. Staying at this hotel was a big inconvenience and put my wife's health in jeopardy. Your own staff said we should have been compensated for all the trouble we incurred while staying in this hotel. It is unbelievable that you want to give me points instead of a full refund. Your own staff gave a spray me Febreze for the moldy and urine smells alone; including the bugs biting and the clogged tub was unacceptable. This stay deserves a full refund under any court of law.
Initial Complaint
Date:06/26/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I checked into la quinta while staying in ********* into the 1st room and found the smoke detector was off the wall. So I went to the lady at the desk who told me that she would get me another room towards the back. when I got my new room. I went directly to it there were no lights in the parking lot. It was very dark outside I walk into the room lay down on the bed and a ***** crawls across my arm. I immediately grab all of my items went to the front desk when There was a knock on the front door from a gentleman who asked me for sexual favors so I went to the front desk and I told her about The gentleman as well as the cockroaches in the room. The lady at the front desk said she did not have another room for me and called me picky so I asked her for a refund still have not. Gotten my refund. I made a report to ****** which I filed my booking with and ******* said they never got a response from La Quinta. I also have a problem with **************** so I'd like to get my refund of $70 never book there ever again.
Business Response
Date: 06/28/2023
Hello Contact,

BBB Case #: 20238128
Hotel Site #: 52883
Customer Care Case #: ********

Dear Contact:
Thank you for notifying our office of the concern filed by *********************** at the La Quinta by ******* property in ************. To assist in reaching a resolution, *** informed the propertys general manager of the situation. The general manager will contact the guest on or before July 1, 2023. As a company, were committed to delivering a great experience with every stay with us.

Thank you

*******

Liaison, *************************************** & ******** ****
Customer Answer
Date: 06/28/2023
I have reviewed the business response and accept this resolution. However, if she does not call me. I will be filing again.
Initial Complaint
Date:06/26/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello. I made reservations for two rooms at La Quinta hotel in ***********, ** for June *****, 2023.When we arrived at the hotel just before 3:00 pm to check-in, we, along with other guests, were informed that their credit card machine was down and had been for a couple hours and they did not know when it would be back up. They said that they could not check anybody in even after they called their management. We asked if they could take our names and give us a key to our rooms and we were told no management wont let them. I therefore, informed them that my family and I would have to find another hotel. The representative apologized and said that this is not a normal occurrence and theres nothing she could do at the moment because management, who another representative had been on the phone with would not allow it. I booked another hotel. The next day, June 15th, I guess thats when the credit card machines were working my card was charged 4 transactions of $97.35 ($194.70) for each room. Im asking for a refund for services not rendered even though we asked to be placed in a room and were refused.*** contacted ******* to file a complaint and request a complaint and requested that I receive a refund for services not rendered. Ive attached screenshots of my bank statements as well as email confirmation complaint.
Business Response
Date: 06/26/2023
Hello Contact,

BBB Case #: 20204178
Hotel Site #: 52927
Customer Care Case #: ********

Dear Contact:

We are sincerely sorry to hear we did not provide you with an excellent La Quinta by ******* experience. You can count on our team to help resolve your concerns. To aid me in resolving this matter, please reply with a copy of your actual credit card statement when you receive it, showing the charges you incurred, for further review. We cannot accept screen shots, thank you. For security purposes, please remove all personal credit card numbers from your statement. You may also fax the documents to ************.

When we receive the requested information from you, we will be in a better position to evaluate your concern and determine the next steps.

Please note that our email address has changed. If for some reason this concern is not resolved, please contact me directly at ********************* and I will personally help address the guest's needs.

*******

Liaison, *************************************** & ******** ****
Customer Answer
Date: 07/05/2023
Credit Card statement for the reservation I had to make at a different hotel. And requested bank statement showing there charges for the rooms that I was not able to use because their credit card system was down and they could not check me into a room, but I was still charged.
Customer Answer
Date: 07/12/2023
I am rejecting this response because: Credit Card statement for the reservation I had to make at a different hotel. And requested bank statement showing there charges for the rooms that I was not able to use because their credit card system was down and they could not check me into a room, but I was still charged.
Business Response
Date: 07/17/2023
BBB Case #********
Hotel Site #:52927C
Customer Care Case #: ********
Dear *****:

Thank you for notifying our office of the concern filed by *************************. Please send the following information back to me. When I receive the requested information from you, I will be in a position to determine the next steps.

Please send in folio/receipt showing check in date of the Hotel you did stay at that night after leaving the La Quinta by ********

Please verify your mailing address as well.

Thank you,

Kind regards,

*******
Liaison, ******************************* & Resorts, Inc.
Customer Answer
Date: 07/17/2023
Attached are screenshots from my Priceline reservation for Best Western for June *****. I hope this is suffice.
Thank you for your assistance with this matter.
Kind Regards,
*************************
Customer Answer
Date: 07/21/2023
I am rejecting this response because:
Attached are screenshots from my Priceline reservation for Best Western for June *****. I hope this is suffice.
Thank you for your assistance with this matter.
Kind Regards,
*************************
Business Response
Date: 07/21/2023
BBB Case #********
Hotel Site #:52927
Customer Care Case #: ********
Dear Contact
Please have the guest provide us with a copy of the detailed folio (receipt) that the Best Western would have provided them upon check-out. If guest did not receive a folio they may contact the hotel and request it be sent to them.
Thank you,
*******
Liaison, *********************************** & Resorts, Inc.
Customer Answer
Date: 07/22/2023
Here is the copy of the folio from Best Western that you requested.
Kind Regards,
*************************
Customer Answer
Date: 07/22/2023
Here is the copy of the folio from Best Western that you requested.
Kind Regards,
*************************
Business Response
Date: 08/16/2023
Hello Contact,

BBB Case #: 20204178
Hotel Site #: 52927
************* Case #: ********

Dear Contact:
Thank you for notifying our office of the concern filed by ************************* at the La Quinta by ******* property in ***********, **. We apologize that the property did not meet the guest's expectations of our brand's high standard of guest service. ************* has resolved the situation with the guest via a check in the amount of $389.40.

Please allow 2-3 weeks to receive the check through the US Postal System.

Kind regards,

*******

Liaison, *************
Wyndham Hotels & *************
Initial Complaint
Date:06/22/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hotel staff, unwilling to update guest name for a prepaid reservation, thats ok. contacted reservations, again, unable to make change, that's ok. transffered to customer care. ******** care also unwilling to make change, that was PERFECTLY FINE. I asked to speak with a supervisor and *****, the call agnet, refused to transfer me to a supervisor. When a caller asks to be transferred to a supervisor, transfer them . its as simple as that. I dont want a discount, i don't want money, i want to speak with someone who can give me actual valueable information that the basic call center agent can not provide and the call agent refused to transfer me to a supervisor. that is absolutely unacceptable.
Business Response
Date: 06/23/2023
Good Morning:

Thank you for taking the time to bring your concern to our attention and allowing us the opportunity to address your needs. We are sincerely sorry to hear we did not provide you with an excellent Wyndham experience. You can count on our team to help resolve your concerns.

Please send the following information back to me. When I receive the requested information from you, I will be in a position to determine the next steps.

Confirmation number:
Exact address/location of the hotel:
Under what name was the reservation booked:
Date of arrival (exact date of stay)

Please let us know as well when you did contact ************* and requested to speak to a supervisor.

Thank you for contacting us.

*******
Liaison, *************
Wyndham Hotels & Resorts, Inc.
Initial Complaint
Date:06/22/2023
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Location: **************************************************************** They have bed bugs on the first floor, Room 117. We were there from June 9-June 12, my husband, *********************** and I and I received about 10 bug bites on June 12th when we were getting ready to leave. The manager was supposed to call me back and I have not received any call back. I went to the hospital and they gave me some cream, a prescription for the bites. I feel like I should be compensated for this.
Business Response
Date: 06/26/2023
Hello Contact,

BBB Case #: 20222242
Hotel Site #: 53287
Customer Care Case #: ********

Dear Contact:
Thank you for notifying our office of the concern filed by *********************** at the La Quinta by ******* property in *******. To assist in reaching a resolution, *** informed the propertys general manager of the situation. The general manager will contact the guest on or before June 29th, 2023. As a company, were committed to delivering a great experience with every stay with us.

Please note that our email address has changed. If for some reason this concern is not resolved, please contact me directly at ********************* and I will personally help address the guest's needs.

*******

Liaison, ******************************************* & Resorts, Inc.
Customer Answer
Date: 06/26/2023
I received bedbugs In room 117. The dates from June **** 2023. I did go to the *** in ********* for treatment. I had to pay $139.00 for the visit plus they prescribed some Triamcinolone Acetonide Cream USP. I would like refund for those days and for the *** bill. Thank you.

Customer Answer
Date: 06/26/2023
I have reviewed the business response and acc
ept this **************** refund for CVS bill of $139.00.
Initial Complaint
Date:06/20/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
June ****, 2023, We stayed at La Quinta Inn & Suites in ***********, **. Upon arrival they had stated the pool and hot tub were open. The pool and hot tub were closed the entire time we were there. For 3 days there was no television, no internet. We would call to the office, they kept telling us that they were working on it. For 3 days, we had no room service. No one would bring us clean towels, clean the bathroom, or make the be. I did not expect to have the sheets changed while we were there. I paid $239.15 plus **** points. I want a refund on my card and I want ********* put back on my rewards.
Business Response
Date: 06/20/2023
BBB Case #: 20179333
Hotel Site #: 52945
Customer Care Case #: ********
Dear Contact:
Thank you for notifying our office of the concern filed by ********************* at the La Quinta by Wyndham property in ***********, **. To assist in reaching a resolution, *** informed the propertys general manager of the situation. The general manager will contact the guest on or before June 23rd. As a company, were committed to delivering a great experience with every stay with us.
Please note that our email address has changed. If for some reason this concern is not resolved, please contact me directly at ********************* and I will personally help address the guest's needs.
*******
Liaison, *********************************** & Resorts, Inc.
Initial Complaint
Date:06/15/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Date: May 6 2023 - May 7 2023 Amount Paid: Approximately $218 Business Resolution: No Attempt by Business Issue / ********************** Stay Bathroom flooded when used ******************* sent to room with master key, no notice given by hotel, workers attempted unauthorized entry Lack of communication from hotel - hotel was aware of issues with plumbing and did not inform us, nor did they inform us they would be sending workers to our room. We found out when the door was unlocked Direct lack of care for safety Hotel is unresponsive - I have left at least **** messages to speak with GM *******************, have called the hotel several times (to no avail; hotel phone is nearly always broken), have emailed, contacted *******, contacted travel brokers. No attempts at resolution from the hotel - they refuse to acknowledge any issues despite multiple complaints filed while on-site and in the following weeks.Other guests have had the same issues.
Business Response
Date: 06/19/2023
Hello Contact,

BBB Case #: 20191143
Hotel Site #: 17546
Customer Care Case #: ********

Dear Contact:
Thank you for notifying our office of the concern filed by *********************** at the La Quinta by ******* property in ********, **. Our brands are committed to assuring that all of its properties provide great service and quality accommodations. This guests comments have made us aware of an instance when one of our properties did not meet a valued customers expectations.

We regret that the guest had to contact you and our office regarding their concerns with the property. Each property is independently owned and operated under a franchise. This means that the propertys management is responsible for meeting brand standards and for day-to-day operations. After thorough review, we feel the best resolution will be achieved by direct communication between the property management and the guest.

Once again, we apologize for any inconvenience this may have caused.
Please note our email address has changed. If your offices require more information on this matter, please contact me directly at *********************

*******
Liaison, *************************************** & Resorts, Inc.
Customer Answer
Date: 06/22/2023
I am rejecting this response because: This response does not provide any resolution or attempts at resolution to my complaint. If possible, Id like to move forward with my complaint and to direct communication with the property itself as opposed to the parent company, which does not accept responsibility.
Business Response
Date: 06/26/2023
BBB Case #: 20191143
Hotel Site #: 17546
Customer Care Case #: ********
Dear Contact:
We apologize that the property did not meet the guest's expectations of our brand's high standard of guest service.
As a thank you for your support, we would like to apply ***** points to your Wyndham Rewards account as a one-time gesture of goodwill.
Please respond to this email with your Wyndham Rewards membership number, and we will be happy to add the Wyndham Points to your account.
If you are not a currently a member, let me share the great benefits of being a Wyndham Rewards member! Earn points at over ***** participating hotels around the globe, including: AmericInn, Baymont Inn & Suites, Days ********************************* and Resorts, ************************** ****** *******, La Quinta, Microtel Inn & Suites by Wyndham, Ramada, Super 8, Travelodge, Hawthorn Suites by Wyndham, TRYP by Wyndham, ******* by Wyndham, Wyndham ********************* and Resorts, Wyndham Garden, Trademark and participating ********************* branded hotels worldwide. Stay everywhere from North America to Europe to ***** and more.
Redeem Wyndham Rewards points for Go Free? free night stays or for Go Fast? discounted hotel rates at any of our participating hotels at the following brands: AmericInn, Baymont Inn & Suites, Days ********************************* and Resorts, ************************** ****** *******, La Quinta, Microtel Inn & Suites by Wyndham, Ramada, Super 8, Travelodge, Hawthorn Suites by Wyndham, TRYP by Wyndham, ******* by Wyndham, Wyndham ********************* and Resorts, Wyndham Garden, Trademark, participating ********************* properties and other exciting destinations.
Redeem points for a variety of other rewards, such as gift cards and merchandise.
Earn miles or other travel currency instead of Wyndham Rewards points for your qualified hotel stays from participating airline and rail programs by updating your earning preferences in your member account. See our full list of participating partners.
Earn additional points through everyday purchases and other transactions with a variety of program participants, including our Wyndham ************ Card.
Gain access to your member account 24/7 - to check point balances, redeem rewards and make reservations - simply by visiting www.wyndhamhotels.com/wyndham-rewards
Please respond to this email advising you would like to be a member of our free Wyndham Rewards loyalty program and we will be happy to establish your account and apply ***** points as our way of saying Thank You for being a loyal supporter of our Wyndham properties.
Thank you for choosing ************** & Resorts!
*******
Liaison, Customer Care

************** & Resorts, Inc.
Customer Answer
Date: 06/26/2023
I am rejecting this response because: The situation I have experienced and the refusal by both property and company to properly handle or address my concerns is not remedied by rewards program points. Mine and my companions safety was directly compromised by hotel staff and their negligence, and no one has been willing to even admit the incident occurred until I had to escalate to this point.
I request that you reach out to the property, either through the phone number ************** or through the ** emails ******************** and ********************** Through both if possible
Thank you for your continued assistance in this resolution.
Initial Complaint
Date:06/14/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My ************* reserved a room for 1 night. When he arrived there were loud bikers in the parking lot. They made excruciating noise for 6 hours. When we visited the front desk, they didnt help. So we cancelled with no refund. Now, were still waiting on the refund, this is crazy!!!
Business Response
Date: 06/14/2023
BBB Case #: ********

Dear Contact:
Thank you for notifying our office of the concern filed by ********************. Please send the following information back to me. When I receive the requested information from you, I will be in a position to determine the next steps.
- Confirmation number
- Exact address/name of the hotel:
- Under what name was the reservation booked:
- Date of arrival (exact date of stay):
- Room number:
If for some reason this concern is not resolved, please contact me directly at ********************* and I will personally help address the guest's needs.
*******
Liaison, *********************************** & Resorts, Inc.
Initial Complaint
Date:06/14/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I paid a deposit for $50 and I never received the money back also my bank notified which means that they charge $97 to my account I only agreed to pay for one day the clerk in the front took a copy of my passport and said paying a one day deposit for a friend would be no prob so why they charged$140 I do not know it definitely raised some hairs on my skin they will only charge the card that one time for $50 the manager's name is ******************************* and she has not returned any of my calls so I did a ****** review I also have issues with paying them for that room number was 103 and it was for the associate I notified ************* and resorts the affiliate of la Quinta because I am a Wyndham member and ask them for a refund also I really don't understand how they were able to charge my card $97 and I never authorized it as well I only agreed to pay the $50 deposit and they promise it would be returned to me within 7 days but it's been a whole month for ****** sake
Business Response
Date: 06/14/2023
BBB Case #: 20167465

Hotel Site #: ??
Customer Care Case #: ???

Dear Contact:
Thank you for notifying our office of the concern filed by *********************. Please send the following information back to me. When I receive the requested information from you, I will be in a position to determine the next steps.

- Confirmation number
- Exact address/name of the hotel:
- Hotel Name:
-     Under what name was the reservation booked:
-     Date of arrival (exact date of stay):
-     Room number:

If for some reason this concern is not resolved, please contact me directly at ********************* and I will personally help address the guest's needs.

*******
Liaison, Customer Care

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La Quinta Inns is NOT a BBB Accredited Business.