Reviews

This profile includes reviews for La Quinta Inns's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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La Quinta Inns has 351 locations, listed below.

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  La Quinta Inns

  909 Hidden Rdg Ste 600 Irving, TX 75038-3822

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  La Quinta Inns

  2912 N US Highway 75 Sherman, TX 75090-0506

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  La Quinta Inn & Suites

  311 Browns Ferry Rd Chattanooga, TN 37419-1503

  
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  La Quinta Inns

  1201 W Prien Lake Rd Lake Charles, LA 70601-8370

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  La Quinta Inn & Suites

  1956 Lyell Avenue Rochester, NY 14606

Review Details

• Review fromKe W

  Date: 07/28/2022

  1 star
  Do not stay at this motel. I was billed for a non-existent three-day stay. The hotel even claimed that we stayed in a specific room. We called Wyndham, the parent company. They wanted proof that we didn't stay in the hotel. After sending copies of receipts for the two hotels that we did stay at, they rudely requested the receipts in a different format. We will not stay in La Quinta or any Wyndham hotel in the future. Fortunately, our credit card company is not paying for this fraudulent stay.

• Review fromJennifer H

  Date: 07/25/2022

  1 star
  La Quinta Inn Galveston East Beach, *****************, ********* , TX *****
  My friends and I stayed in this hotel on 07/18/2022 to 07/20/2022. Rooms *** and ***. Reservations are under *****.
  Filthy, rude experience. The two rooms we rented were not cleaned prior to our arrival. We told the desk agent, Deshana M**, that the room had not been cleaned since the previous guest. she was rude and acted inconvienced. Upon returning to our room that evening, nothing had been cleaned. Dirty sheets, used soap with someone elses hair in the shower, showers and sink not cleaned, sink had someone elses shavings and shaving cream in it, floor not vacuumed. I requested it be cleaned again. she was rude and said she couldn't do anything about it because housekeeping was gone. I managed to get clean sheets and made the bed myself.
  
  The next day we requested our rooms be cleaned again, but they were not. The rooms smelled of mildew. Sheets had stains. One of the two rooms smelled of urine and had water leaking under the bed from the air conditioner. The water was very close to an outlet. Only one of our key cards worked with multiple attempts. We witnessed one of the staff smoking a joint outside the room as well. I have multiple pictures that I can provide. I did not make the reservation, but I was one of the guests. I have included the details of the reservation that my friend made.
  
  I am contacting the health department about the deplorable conditions of our rooms. This hotel should be shut down.

• Review fromCheryl S

  Date: 07/24/2022

  1 star
  La quinta allows a third party reservation company called Agoda to answer the phone and pick up their reservations, but without disclosing that to the customer. Therefore, this local hotel claims they aren't responsible for refunds. Agoda is playing dumb and saying talk to the hotel. la quinta and Wyndham are both saying talk to the hotel but the hotel is saying talk to Agoda.

• Review fromKelli O

  Date: 07/22/2022

  1 star
  DISGUSTING HOTEL I'VE EVER SEEN. RATING IS ZERO
  
  Hello,
  
  I was told by customer service representative Jennifer on 7/18 and 7/19 that I may reply to the email and attached pictures.
  
  Issue
  We recently stayed in ******** in Reno. Initial reservation was for a King Bed. When we checked in, we found out the King was on the second floor. Being in a cast, I could not get to the second floor. Website does not indicate there is no elevator.
  
  After seeing the condition of rooms **** and ****, we decided on ***. Reason being, the smell of pet urine was less stomach churning. We kept the air conditioner on to help with the smell.
  
  We could not find another room in Reno; thus, we stayed. We did not take our shoes off I assure you this! When checking out, I brought up the condition of the room. Front staff stated the room could not be reduced in price, and they refused to acknowledge the substandard conditions.
  
  The principle of charging $170 for such a disgusting room has prompted me to reach out to corporate for two reasons: 1. For a full refund and 2. To make the leadership of the hotel chain aware of the health conditions at this hotel!
  
  Resolution
  1. Please provide a FULL REFUND
  *We will require a double refund because we have been charged for 2 rooms!
  2. Clean up the condition of this hotel for customers' health.
  
  Please see attached photos- Mold, no smoke detector, several health issues.

• Review fromShaun S

  Date: 07/22/2022

  1 star
  I stayed 1 night of 3 of my booked stay. I was told I would get a refund during checkout, which I never did. I had to leave because of their dog policy, which I was not made aware of. Regardless of that experience, I reached out to the hotel to talk thru the refund process or if I am going to get any at all. To which the annoyed manager who had chatted with Priceline before about my booking, had an outburst on me for reaching out. And then threatened me with a fine for leaving my dog in the room alone which did not happen. The policy on refunds could have been conveyed politely but he belittled me and asked me where I am from? like there isn't enough discrimination out there. I do not want anyone to get in trouble or lose their jobs. I just feel disappointed because in my mind La Quinta, Aurora, was supposed to be a decent place to stay. I am definitely not coming back as a customer after this terrible experience. I hope you improve your hiring practices.

• Review fromBecky JO C

  Date: 07/19/2022

  1 star

  Becky JO C

  Date: 07/19/2022

  The hotel is absolutely not suitable to stay at and should be investigated by the healty department. We checked in and out within 5 mins. The room was the dirtiest room I have ever seen and we had a baby with us. Someone had been actively smoking in the (non smoking) room shortly before we checked in. The bed was broken and the floor stained. The wall paper was coming off the walls and there was mold in the bathroom. They are refusing to issue a refund and the manager hung up on me, told me to never call back.

  La Quinta Inns

  Date: 07/20/2022

  Dear Contact:
  
  Thank you for notifying our office of the concern filed by {GUEST}. Please send the following information back to me. When I receive the requested information from you, I will be in a position to determine the next steps.
  
  - Confirmation number
  - Exact address/name of the hotel:
  - Under what name was the reservation booked:
  - Date of arrival (exact date of stay):
  - Room number:
  
  If for some reason this concern is not resolved, please contact me directly at *********@*******.com and I will personally help address the guest's needs.
  
  Melissa
  Liaison, Customer Care
  
  Wyndham Hotels & Resorts, Inc.
  Office: XXX-XXX-XXXX