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Business Profile

Loans

Exeter Finance Corp

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Exeter Finance Corp's headquarters and its corporate-owned locations. To view all corporate locations, see

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Exeter Finance Corp has 6 locations, listed below.

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    Customer Complaints Summary

    • 801 total complaints in the last 3 years.
    • 277 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/24/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This account is not mine, I don't authorize anyone to use my account, Please remove this inaccurate account.

      EXETER FIN Account #XXXXXXXXXXXXX**** Bal:$0.00

      Business Response

      Date: 09/23/2022

      Business Response /* (1000, 5, 2022/09/08) */
      September 8, 2022

      Better Business Bureau of Metropolitan Dallas, Inc.
      1601 Elm Street
      Ste. ****
      Dallas, Texas XXXXX

      RE: ********* ****** - Case # XXXXXXXX

      To Whom It May Concern:

      On August 26, 2022, Exeter Finance LLC ("Exeter") received notice regarding a complaint filed through the Better Business Bureau. Exeter would like to thank ********* ****** ("******") for the opportunity to address the concerns outlined in the complaint. Exeter's success is based on customer satisfaction with our products and services, so the issues presented in this complaint are taken seriously and every effort is made to provide a prompt and equitable response.

      On August 26, 2022, Exeter received ******'s identity theft claim and the information has been forwarded to our Investigations Team for further review. Once a thorough investigation is completed, Exeter will respond to ****** directly under a separate cover.

      Once the investigation is complete, if ****** has any questions about these or any other concerns, Exeter encourages them to contact the Office of the President at XXX-XXX-XXXX.

      Sincerely,



      Office of the President
      Exeter Finance LLC

    • Initial Complaint

      Date:08/20/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Exeter Finance Corp financed the purchase of my vehicle.
      During the Covid pandemic I requested 3 payments to be deferred past my original loan maturity date.
      A new maturity date was applied to my loan being July of the current year 2022.
      After finishing all scheduled payments based on new maturity date I received a final bill to be paid immediately after contract maturity date in excess of $2000 (two thousand dollars)
      I made the payments and do not owe anything anymore but have yet to receive my title also.
      I have been requesting a copy of my original contract for my accountant to review terms and determine if an overpayment happened but they continue to tell me it will be emailed to me without this happening.
      I have contacted them via phone and email over 6 times and still have not received a copy of my contract.
      Please help me get a copy of my original contract as I believe there was overpayment.
      My email address on their files is *************@hotmail.com

      Thank you

      Business Response

      Date: 09/23/2022

      Business Response /* (1000, 5, 2022/08/31) */
      August 31, 2022

      Better Business Bureau of Metropolitan Dallas, Inc.
      1601 Elm Street
      Ste. ****
      Dallas, Texas XXXXX

      RE: ******* ********* Case # XXXXXXXX

      To Whom It *** Concern:

      On August 22, 2022, Exeter Finance LLC ("Exeter") received notice regarding a complaint filed through the Better Business Bureau. Exeter would like to thank ******* ********* ("*********") for the opportunity to address their concerns regarding their request for a copy of the Contract. Exeter's success is based on customer satisfaction with our products and services, so the issues presented in this complaint are taken seriously and every effort is made to provide a prompt and equitable response. Exeter has thoroughly investigated the complaint and made the following determination.

      Exeter's records were reviewed, and it was determined that per *********'s request, a copy of the executed Contract was emailed to their email address on file on July 25, 2022, and again on August 9, 2022. Under separate cover, ********* will receive a mailed copy of the executed Contract for their records.

      We trust this answers any questions associated with the complaint. If ********* has any questions about these or any other concerns, Exeter encourages them to contact the Office of the President at XXX-XXX-XXXX.


      Sincerely,


      Office of the President
      Exeter Finance

    Exeter Finance Corp is NOT a BBB Accredited Business.

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