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Business Profile

Restaurants

Denny's Restaurant

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Restaurants.

Complaints

This profile includes complaints for Denny's Restaurant's headquarters and its corporate-owned locations. To view all corporate locations, see

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Denny's Restaurant has 4 locations, listed below.

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    Customer Complaints Summary

    • 7 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/17/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Every single order I have placed in the last 2 years has been horrible. Specifically on yesterday, I ordered a well done sirloin steak dinner with mashed potatoes, broccoli, and toast. I received an extremely ****** steak mixed in with a watery pile of potatoes. No broccoli was included and the toast looked as if it was taken from the trash or another customers leftover plate. I am beyond upset at the carelessness and disrespect at this establishment on the one out of 5 occasions that I attempted to contact the restaurant. Most times the phone rings until voicemail. I also cannot reach anyone at the local corporate office.

      Business Response

      Date: 10/17/2024

      We have passed along the information to our manager and customer will be contacted week of 10/21

    • Initial Complaint

      Date:06/04/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In the early morning of April 26 my husband and I stopped to eat at Dennys after celebrating my birthday. There was no one in the restaurant besides us, and it took forever to get any type of surface from the waitress and cook, which were the only two people there they kept going to the back we finally got served and within 10 minutes of eating our food we were ******* back home to run to the bathroom both my husband and I. We got violently sick immediately after eating and immediately threw away our food, and we were up for the rest of the night and day in the bathroom. I immediately contacted Dennys on ******** and have been given the runaround and given no refund and its been now almost a month. I am not sure what was going on at that restaurant that night, but it was very peculiar. How we had to practically scream at the top of our lungs to get them to come out from the very back of the restaurant. We just want our refund because our food was in edible and what we did eat made us violently ill. We should not have to go through all of this just to get money back from a very bad experience. We will not be back to this restaurant.

      Business Response

      Date: 06/04/2024

      This BBB complaint has been sent to the franchise location # **** for review and action.

      You may also contact the franchise location owner to discuss your concerns further. This restaurant is independently owned and operated by:

      EYM Diner of DFW, LLC
      *******************************************************************;75038
      *****************

      Customer Answer

      Date: 06/09/2024

      I have reached out to them a third time since I filed a complaint with talk and they keep saying someone is going to contact me but nobody ever does. Theyre just playing games and I just want a refund. It is ridiculous that my husband and I got violently ill within 10 minutes of eating the food, we barely made it home. We are very thankful that we lived so close to this restaurant, but there has got to be a better customer service  Than ignoring a customer for over a month and not just issuing a refund. 

      Customer Answer

      Date: 06/09/2024

      I have reached out to them a third time since I filed a complaint with talk and they keep saying someone is going to contact me but nobody ever does. Theyre just playing games and I just want a refund. It is ridiculous that my husband and I got violently ill within 10 minutes of eating the food, we barely made it home. We are very thankful that we lived so close to this restaurant, but there has got to be a better customer service  Than ignoring a customer for over a month and not just issuing a refund. 

      Business Response

      Date: 07/16/2024

      local management was passed along the information and the customer was contacted to personally resolve the issue.

    • Initial Complaint

      Date:03/30/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The manager from the *********** ** location never email me back

      Business Response

      Date: 03/30/2023

      We are not franchisee for any Denny's in **

    • Initial Complaint

      Date:08/27/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed and order for food online through Denny's. When we received the food all we received was bread and orange juice. I called them for reimbursement and still have not received it. They keep telling they are sorry that they are working on it. It has been a week and still have not heard from them or received my refund.

      Business Response

      Date: 10/21/2022

      Business Response /* (1000, 5, 2022/08/30) */
      Can you please advise which Denny's location you went

    • Initial Complaint

      Date:08/10/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 06/19/22 I ordered breakfast from Denny's and my order was incorrect as well as late. I paid $32.65, and requested a refund from both Denny's and CashApp. Denny's informed me that refund requests were handled at the store and no one reached out to me. I requested a refund via CashApp but they have been very slow concerning their "review process". I process refunds for the federal government, it doesn't take two months to process a refund. I need my money back, this is terrible business on both companies. I am tired of sending emails back and forth concerning food I ordered in June! I just want my $32.65. The last 4 of the card I used is **** Expiration date *****. The card is with Cashapp.

      Business Response

      Date: 09/23/2022

      Business Response /* (1000, 5, 2022/08/11) */
      Can you provide the address or city where the Denny's is located

    • Initial Complaint

      Date:08/03/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Horrible experience. Never received order sent to three different entity's corporate , customer (guest services) actual restaurant. All less accountable then the last. Excellent at blame shifting and pointing the finger. This happened on June 12 it's now August.

      Business Response

      Date: 09/12/2022

      Business Response /* (1000, 5, 2022/08/04) */
      can you provide the address of the restaurant

    Denny's Restaurant is NOT a BBB Accredited Business.

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