Reviews

Review Details

• Review fromPat S

  Date: 04/26/2023

  1 star

  Pat S

  Date: 04/26/2023

  The piece of junk computer I ordered from this company was dead on arrival. In addition to whatever other problems it may have had, the battery wouldn't charge (the light was still red after being plugged in for three days), and the screen was completely black. And despite the ad's claim that it will "work right out of the box", when I contacted the dealer I was told that various things might need to be done to get it going, none of which worked. **********************.

  Discount Computer Depot

  Date: 04/28/2023

  The Chromebook is still under warranty which means we will pay to replace it with one that is in perfect working order. It sounds like something must have happened to that one during shipping that damaged it and is preventing it from working - that is why the technician you spoke with attempted to troubleshoot the problem with you. We want to try to understand what went wrong so if there's anything we can do to prevent it in the future, we have the information we need to do so. In many cases, there is a fix that we can provide that doesn't require the item to be shipped back, assuming it's not physically damaged (software problem vs. hardware problem).

  In any case, we mailed you a pre-paid return shipping label during the second week of April, our records show you received it on 4/12? However, tracking for the return label indicates it has not been used to send the defective Chromebook back - do you still intend to return it? If you prefer not to have it exchanged, you can still use the return label to send back the defective unit for a full refund (30-day money-back guarantee). Contact our support team again at ************ so we can assist you directly.

• Review fromOctavia A.

  Date: 03/09/2023

  1 star

  Octavia A.

  Date: 03/09/2023

  I ordered a refurbished computer from ******* Online from ********************** am very very disappointed. The computer arrived 2- weeks ago without the Ethernet cord. I notified Discount Depot & was informed that they would reach out to the customer. Well nothing happened. I called them again & same response. Now this will be the third ******** still have not received my Ethernet cord. I will give this company a BIG FAT ZERO!

  Discount Computer Depot

  Date: 03/10/2023

  Hello. Hope you are doing well. I read your review and also went over all written correspondence you had with one of our representatives. Since we do not advertise or sell Ethernet cables, the rep offered on March 1st to have a Wi-Fi adapter sent instead, since your initial complaint was that you were unable to connect to your home Wi-Fi. You agreed to this offer. We shipped the Wi-Fi adapter that same day. It was delivered on March 6th. Please see **** tracking # 9400111206207192910245. We've not heard from you since then.

  If a shipment doesn't reach you for any reason, we ask that you promptly notify us so that we can determine if the package was lost in transit, in which case we will ship the item again on our dime. For future reference, you can call ******-Fri 8:15AM-5:00PM CST at ************. In the meantime, however, I will go ahead and order another Wi-Fi adapter for you. When it's ready to ship you should receive an automated email with a new tracking number. For any further issues just reach out by phone or email. Thanks!

• Review fromTrent Dean A

  Date: 01/18/2023

  5 stars

  Trent Dean A

  Date: 01/18/2023

  My experience dealing with DiscountComputerDepot was exceptional. When I received the computer and the audio did not work I notified the customer service department and they replaced it with a faster computer with more memory. They paid for the shipping. **** their customer service manager was knowledgeable, polite and very accommodating.I have read many of the negative reviews on this site and I am convinced a lot of them have over reacted and misdirected blame. There are millions of complex and unforeseeable issues with even new computers so when buying a used computer at a CONSIDERABLE discount you have to expect might be technical issues, and unforseeable circumstances that come up. Seriously it is unreasonable to get mad and blame an entire company when a used computer you purchased for a 10th of what it initially cost has a problem. I have been an electrical engineer with a minor in computer architecture and networking for 40 years and I can tell you with absolute certainty that ***** every single brand new computer or other complex electrical device will one or more issues that require some level of expertise to resolve. If anyone doubts the source or sincerity of this review. I attest I am in no way affiliated with DiscountComputerDepot.

  Discount Computer Depot

  Date: 01/19/2023

  Thank you so much for this stellar review. It is appreciated by myself and by DCD as a whole. We look forward to doing business again in the future, and of course if you need anything we will be here! Thanks again.

• Review fromJodi A

  Date: 01/07/2023

  1 star

  Jodi A

  Date: 01/07/2023

  I ordered a refurbished pc from them for my son for Christmas. When he opened it and we set it up there was no output to the monitor. We reached out to them for a refund as we got something else for him so he would have something that works. They refused to give us a refund and sent us to Allstate for the warranty. Allstate denied the claim because the product was unusable upon delivery from the manufacturer. This company is trash! Dont buy from them!

  Discount Computer Depot

  Date: 01/08/2023

  Hello. The order falls outside the 30-day refund window, this is why the refund request was denied. But since Allstate denied your warranty claim, Discount Computer Depot will instead honor the warranty and replace the computer. We just require that the defective item be returned to us. Call us at ************ so we can help make the needed arrangements. 

• Review fromJerry L

  Date: 12/14/2022

  1 star

  Jerry L

  Date: 12/14/2022

  This past Sunday, my husband ordered me a computer for Christmas. This company deducted the amount for the computer from our bank the next day (Monday). It cleared with no issues at all. Then Tuesday, they put the money back and canceled our order without a word until we contacted them about it after watching our bank account. The reason given...their system said it was a FRAUD transaction. Don't do business with them unless you show ** in person and hand them cash. That's a horrible way to do business. We had the money in the bank. We'll head over to Best Buy now.

  Discount Computer Depot

  Date: 12/15/2022

  Hi, I reviewed the order in question and it appears that it was placed using a VPN (virtual private network). This is not allowed on our website. It is a very common tactic used by fraudsters to cover their online footsteps. To protect our business from such exploitation we block orders which exhibit such activity. The solution for you is to simply turn your VPN off, and then order again. This way, the transaction will not be auto-flagged and will be processed as normally expected. We welcome your business in the future. Merry Christmas.

• Review fromHeather N

  Date: 12/09/2022

  1 star

  Heather N

  Date: 12/09/2022

  I order a computer from them in October and the computer and it still goes off on its **** add a then when I am using the screen Jumps different colors now I get no responds from them

  Discount Computer Depot

  Date: 12/11/2022

  Hi, good to hear from you again. We spoke via live chat on Friday about exchanging the computer system under our 1-year warranty. The pre-paid shipping label I provided at that time can be used to ship the defective system back, and I've already submitted a replacement order to our warehouse team. They'll get a replacement computer system ready to ship to you this week (we'll email a tracking number for that shipment when it's ready!). For further details and status on your replacement order, you can contact us by email, chat, or phone Mon-Fri 8AM-5PM CST. Please reach out and let us know when you've shipped the defective computer. Thanks, we'll talk to you again soon!

• Review fromshamus b

  Date: 08/02/2022

  1 star

  shamus b

  Date: 08/02/2022

  I just moved and bought a computer to ship to my new house but still had my other address as the billing address. This company took my payment, sent me an order confirmation and expected shipping date, then when it was late I contacted them and they said they decided my order was fraudulent, and refunded me without my knowledge or even for the full amount! Now I'm out $20 bucks and no computer thanks to these scammers!

  Discount Computer Depot

  Date: 08/04/2022

  Hello, I have looked into this case for you. To add some additional context, an order with a billing address that is a very long distance away from its shipping address (in this case, thousands of miles away in a different country) will be automatically flagged for review, as this is an extremely common characteristic of fraudulent orders. However, the reviewer should have contacted you at this stage so the situation could be clarified. This error on our part will be addressed, and I apologize for the lack of communication. 

  Regarding the missing $20 - the records I have show that your refund was issued in full, in the amount of $309.99. What amount did you receive back in your account? I would need screenshots of the amount with date/time in order to verify this. But, if we can validate the shortage, then I would be happy to apply a $20 credit on your next order through our website. As long as the billing and shipping addresses match, the order shouldn't be cancelled like last time.

  Let me know what you think. You may contact us directly Mon-Fri 8am-5pm at ************. Thank you, and have a good weekend!