Complaints

This profile includes complaints for Holiday World of Houston, LP's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Holiday World of Houston, LP

  28909 Katy Fwy Katy, TX 77494-1000

• 

  Holiday World of Houston, LP

  1231 Gulf Fwy S League City, TX 77573-5117

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/25/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Price agreed upon at RV show in Houston on previous Sunday. Rate was not disclosed. I explained that the trade in- that wasnt there was either a 2021 or 2022. They used the 22 price for negotiation. We were fine with the sales price, but when we came to pick it up they told us it was a 21. The price changed by $4000. At that price we were losing $16000 on the trade. We could not proceed. They told us that was fine but they couldnt refund the $1000. They provided no other services. I asked for a refund and they flatly refused.

  Business Response

  Date: 03/03/2025

  To whom it may concern,
  
  This is a response regarding complaint # ******** received on February 28, 2025 for ******* ******.
  
  Mr. ****** left a partial payment of $1,000.00. The trade was not the year the customer originally stated. A deal could not be made. Since the date the customer put in the complaint the customers partial payment was refunded.
  This issue has been resolved.
  
  If you have any further questions please dont hesitate to reach out. ******************************
  
  Thank you,
  
  **** **********
  Customer Service Manager 
  ******************** of ********************
  ************
  

• Initial Complaint

  Date:08/28/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a brand new trailer from them and I swear its a lemon title. I had so many things break on it from day one and had to keep paying for my unit to tow it back to the dealership where I pay more money for parts that should of been covered under all my warranty's. i paid to repair and they say they fixed it and breaks right away so they never even tested to see if it worked like they told me on multiple occasions. They charge me money to tow it and fix it again and always claim its out of warranty. I just paid over 4000 dollars for a new leveling **** system and everything and it never even worked. My car is now stuck on the trailer and I have to hire another tech to fix it and holiday world told me tough luck not our problem. The tech guy at Hoilday world told me they sell pos parts and bad products that never work.

  Business Response

  Date: 09/16/2024

  To whom it may concern,
  
  This response is regarding complaint # ********, received September 6th, 2024 for Stephen  Bouche.
  
  Mr.  Bouche purchased a new 2019 Keystone Outback on December 31, 2019. There is no lemon title.
  The last time Mr. ****** had his trailer in for service was December 19th, 2023
  Mr. ****** purchased an **************** contract. The leveling system work was approved under the Service contract since it was considered a mechanical failure.
  
  Mr. ****** came in yesterday, September 10th, 2024 with his trailer for Holiday World to inspect the leveling system. His service advisor would update this afternoon on the findings. As of now it appears to be low voltage from the battery. 
  
  Our work has a 90 day parts and labor warranty, Mr. ****** notified us 6 months later he was having an issue. I will update you once I know more on the situation.
  
  
  Thank you for your time.
  
  **** **********
  Customer Service Manager 
  ******************** of ********************
  ************
  

  
  

• Initial Complaint

  Date:05/01/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  - Purchased a Travel Trailer from Holiday World on February 7, 2024. - was mildly interested in the warranties and protection offered but was deceived by the price. The total was in excess of $13,000 when sales manager indicated $4,000 - the closing process was delayed and slowed as a motor on the trailer needed to be replaced. There were other delays related to cleaning the trailer. - I signed the purchase agreement with repeated assurances that the items could be refunded. Hindsight said I should not have signed but the delay was getting excessive and needed to get back to work. Also, again, repeated assurances for the refund. - tried to contact Holiday World to begin refund process on February 13 but received no response. - my fourth attempt on February 21 finally received a response after elevating my e-mails to the owner and branch manager. (I assume this is correct as e-mails and phone numbers used to these people was difficult to find.)( - I gave up a desire for any of these services considering the elevated costs and the unprofessional communications, or lack thereof, of the sales manager, **** Likes) - the sales manager sent me forms to file on February ******************************** it would take 45 days to resolve - a $1,500 amount was reimbursed to my bank (who held the loan) on March 21. No one contacted me to provide explanation for this partial payment. - a $8,906.70 amount was reimbursed to my bank (who held the loan) on April 11. No one contacted me to provide explanation for this partial payment. - $2,306.88 remains unrefunded with no communication why: -- $1,995 is for a Paint and Fabric Protection product (called I and E by Holiday World) that is apparently provided by Holiday World and not an outside warranty company. They are likely trying to keep this money. I have attached an Owed to Customer receipt indicating it is due to me. But I don't want to go back their dealership. I want a refund. -- another $311.88 is tax paid on part of the warranty and the Paint and Fabric Protection. I would like this refunded and also reported to the State Taxing authority. They cannot hold sales tax due back to me. If they are holding sales tax refunds due to me then they are likely doing it to others. - I have now seen other BBB complaints of non-response and evasive communications related to Holiday World. This seems to be similar to those. I paid money for items that I have not received and want a full refund. Punitive damages paid to me or someone else are also desired.Thank you

  Business Response

  Date: 05/20/2024

  We received complaint # ******** on May 10th, 2024 regarding Mr. **** ***********

  I have reached out to Mr. ****** and handled his complaint.

   

  Mr. ****** paid for Paint and Fabric protection. Typically this is a non-cancelable product. Since it was on an Owed to Customer and not yet applied to the trailer I was able to refund the product.

  A check was cut to Mr. ***********

• Initial Complaint

  Date:04/29/2024

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased our first travel trailer from Holiday World about 8 months ago. Since our purchase our trailer has returned back to the dealership 5 times for issues. Some of the main issues are the campers inability to handle the elements and heat of *****. Our unit was purchased in ***** by a resident of the state and with the plans to use the trailer in ***** over the summer months. We have 2 small children and one on the way. The camper is unable to maintain a safe temperature over the summer months which makes the unit inoperable. When we were in the process of purchasing the unit we specifically asked questions of the sales person **** about purchasing a unit that could maintain safe temperatures inside unit given the main months we will be traveling. The dealership guaranteed that we would not have any issues. Additional issues that have presented themselves are ********** pressure, continued voltage issues with the fridge that has spoiled food several times, imploding of the unit and movement of the frame/walls. After returning the unit to the dealership several times we met with the sales manager and director who refused to recognize the issues and consumer concerns. We allowed the service team to look into the errors in which many of them they could not determine the cause. The manufacturer became involved in the process and approved some basic cosmetic repairs. However their SRT technician informed us that the unit was not capable of cooling as we needed because it is only built with one unit. The manufacturer advised that the unit is not made for two AC and doesnt recommend it. I escalated the concerns to the customer manager and to date the dealership has refused to recognize the safety issues and their falsified information given to a first time consumer to sell a unit. The frame measurements provided to ******* are also incorrect and the frame company has concerns. The dealership has failed to follow up on this with ******* as well.

  Business Response

  Date: 05/08/2024

  To whom it may concern,

   

   

  We received complaint # ******** on May 2, ****************** ***** *****, and the purchase of her 2023 ************ Transcend.

  Ms. ***** purchased her trailer on July 27^th, 2023 from Holiday World of Katy.

   

  The warranty repairs were completed under the terms of the manufacturer warranty.

  The customer was notified the repairs are completed.

   

   

  Please let me know of you have any further questions.

   

  Thank you,

   

   

  **** **********

  Customer Service Manager

  ******************** of ********************

  ************

  Customer Answer

  Date: 05/08/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  
  
  The response provided does not address the issues with Holiday World in regards to an item falsely sold and the items inability to be used and its unsafe condition. I ask that the dealership review the written complaint and respond to the information listed. 
  

  The manufacturer has also advised the dealership of its in ability to be used and unsafe for the conditions in Texas heat. 
  

  The complaint is for lying to a consumer to gain a sale and the utility vehicle can not be used in the state of ***** during the times in which we travel which is the reason it was purchased. Also the unit continues to implode on itself. Additionally, the warranty work which is separate from the complaint is not fully handled. 
  
  Regards,
  
  ***** Floyd 
  
   

  
  

  Business Response

  Date: 06/11/2024

  To whom it may concern,
  
  We received a notice regarding ***** *****, case # ********.
  Ms. ***** is no longer in possession of the trailer.
  
  Please let me know if you have any further questions.
  
  Thank you,
  
  **** **********
  Customer Service Manager 
  ******************** of ********************
  ************
  

  
  

  Customer Answer

  Date: 06/12/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  
  

  The trailer was investigated by Texas DMV and determined to be a lemon. The trailer was not returned to the dealership. The manufacturer worked with the ********* on a settlement based on the lemon law outcome. The dealership in no part has responded to misrepresentation or their sales. The manufacturer who is not part of the dealership handled the separate concerns unrelated to the dealerships. 
  The dealership has failed in its entirety to address the misrepresentation of sales issues with us to date. This was also excluded from the settlement so that if choosen can be pursued. 
  
  Regards,
  
  
   

  
  

• Initial Complaint

  Date:04/18/2024

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have attached a letter below outlining the timeline of my complaint.

  Business Response

  Date: 05/17/2024

  To whom it may concern,
  
  
  We received complaint # ******** on May 10, ****************** **** *******, and her 2023 Keystone Avalanche.
  
  There was a bit of confusion since this was a used trailer that Ms. ******* purchased from a dealer down the road. Ms. ******* was in touch with Keystone, and *******. The trailer was just barely out of manufacture warranty.
  When a trailer is under the manufacturer warranty we go through ******** for warranty to schedule ******* to make repairs.
  When the trailer is out of manufacture warranty the customer schedules ******* directly. 
  
  ******* did come to Holiday World of ****** and try to repair the fridge. That did not work. After a bit of back and forth it was found it would be easier to order the fridge.
  Authorization was given to order the fridge, and it was covered by the original ******** manufacture warranty.
  
  I have spoken with Ms. ******* and let her know that we would not be compensating her.
  
  Please let me know of you have any further questions.
  
  Thank you,
  
  **** **********
  Customer Service Manager 
  ******************** of ********************
  ************
  

  
  

  Customer Answer

  Date: 05/17/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  
  
  I spoke with the business at length about their employees lying or being directed to lie to a customer and due to those lies it cost my partner a weeks vacation.  The business "respectfully" declined to pay any settlement and said that the employees would be spoken to.  I reiterated my concern and stated that because they are the only Keystone Dealer in our area they may feel like they have me over a barrel and I did not appreciate being taken advantage of.  They again, "respectfully" declined any settlement and in my book any ownership of the issue. There were no proposed actions to deny.
  

  Not being familiar with ******* and how they work is not an excuse because that is the residential refrigerator that one of their brands installs in their coaches.  Lying and telling me the supervisor was with the Service Advisor when she made the call and gave me my options is not good business and telling me that I should not take the word of a Service Tech when they answer the phone and know my case and tell me straight out, "we have already ordered you a replacement refrigerator and it will be ready on Wednesday" because they are not an advisor does not fly with me. 

  It was interesting that when I told the **************** Liaison (my term, not theirs) that there was an alert on the BBB website about their business and them not addressing complaints I was told that was incorrect because she addresses each one even though they are not a member of the BBB.

   
  
  Regards,
  
  **** *******
   
  

• Initial Complaint

  Date:03/27/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased ** on 3/23/24 and did all my paperwork, also did a walkthrough of the *** On that day, I told everyone that I came into contact with that I did not need the additional $1495 that they included on the sales price and was told that it would be refunded. The $1495 was for additional parts which I purchased ahead of time on ******. Before I left, I even told one more person who was in finance (*****) that I did not need the additional parts and he told me the overage of $1495 would be refunded. Picked up the ** late (afterwork) on 3/25/24 and once home, I found that they hid the non-wanting additional parts in the under-carriage storage area. I called the store manager the next day (3/26/24) and told him about this, he said he would call me back which has never happened. Not sure why I went above and beyond to tell everyone that I do not need these additional parts and it seemed like everyone listened. Why is it that someone went into the ** the day I was picking up to hide the items in a storage space underneath? Even when I did the walkthrough on 3/23/24, the guy even showed me this storage space that was clear of all items which it should have been left that way.

  Business Response

  Date: 04/01/2024

  To whom it may concern,

  Regarding Complaint # ******** received on 4/1/2024.

  I reached out to Mr. ****** ********. There was some miscommunication between departments. Mr. ******** told the salesperson, and the business manager he didn't want the Parts and Accessories. That didn't make it's way over to the Parts and Service Department.

  Our parts personnel wanted to ensure the customer had everything he needed when he came in to take delivery of his trailer. Unfortunately Mr. ******** decided he no longer needed these items. Since the date of this complaint the parts were returned to the parts department.

  A check request was turned for $ ******* and  a check with go to the lienholder. If Mr. ******** needs anything further, he has my direct contact information. 

  Thank you in advance,

  **** **********

  Customer Service Manager

   

• Initial Complaint

  Date:12/22/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My wife and I purchased a 2020/2021 ************************************** 24 RV on 10/12/23 from the dealership on 10/12/23. We paid cash for approximately $155M. The vehicle had only 5500 miles. The vehicle then experience problems post sale, i.e., auto step broken, exterior panels becoming loose, a loud banging noise under the passenger rear seat, etc. After much consternation on behalf of Holiday World management and ***************** Holiday World agreed to fix the step and noise problem, which they did but attempted to charge us for the still in effect warranty covering those problems! Mercedes fixed a wind noise problem at the passenger side front side window. The issue of the loose exterior panel was never resolved. After taking a trip to ******* to visit our daughter in *********, **, we returned, but not after encountering problems with the parking brake and key fob not working.We decided to sell the vehicle taking a loss of approximately $50,000. Claims to cancel extended warranties at the dealership are pending and payment has not been received.We found the employees at the dealership very pleasant and competent, but the management, particularly the Service Manager rude and unresponsive. I believe we were sold a "LEMON" the dealership knowing beforehand the problems the van had.I would care for a refund of $50,000 we lost as a result of selling the van because of continuing and unresolved issues. which remained unresolved at the time of sale on 12/15/23! We sold the van for $107,000 that day!

  Business Response

  Date: 01/10/2024

  Mr. ****** purchased a used 2021 ******************** on October 18^th, 2023.  When Mr. ****** came in for Service November 2, 2023 there was no charge for any repairs. Parts were ordered for the steps during that visit.

  The Sales picked up the deductible for the repair on the steps. Since the steps were not made by *********, they are not part of the 3 year manufacture warranty again, there was no charge to the customer for the repairs made.

  The Service contracts Mr. ****** purchased are canceled, the funds will be sent to the address on file.

  Please let me know if you have any further questions.

  Thank you,

  **** **********

  Customer Answer

  Date: 01/10/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  
  
  [Provide details of why you are not satisfied with this resolution.]

   

   

   

   

   

   

   

   

   

   

  Due to unresolved problems pertaining to the vehicle's side panels, an Airstream problems that ******** has indicated, nothing was done to correct this serious problem, a major safety concern (the panels could detach and fly off into traffic). We couldn't drive the vehicle in this condition and were forced to sell it at a substantial loss ($107,000 vs what we paid, which exceeded $150,000! Moreover, this was a known problem when we purchased the vehicle and this was not divulged to us. In other words, this major defect was withheld from us at the time of purchase ... the dealership sold us a lemon knowingly. This is fraud!!!!

   

  **** ******

   

   

   
  
  Regards,
  
  
   

  
  

• Initial Complaint

  Date:12/20/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Saturday I went to my local Holiday World to look at a camper with my parents. My sales person Diego was great, and between 3 campers I decided on one of them. The deal was $2,000 down, plus the hookups and sway bar installed on my truck. Diego suggests putting $1,000 down now but reassured me it was refundable. Later I get a phone call from one of their finance guys-Chris. Chris tells me I need to pay $1,000 now IN ORDER to get my interest rate - to see if I can financially afford the trailer right now. He reassures me on the phone that it's refundable if I do not like the interest rate, and hurriedly gets me to sign a form. Monday comes and I get a phone call from the finance guy Chris. He states it's a high interest rate and he has no knowledge of parts/sway bar thrown into the deal by Diego. He calls back later, states they can only do some of that. But suggests I drive to the dealer to check what I really need. I drive up in 30min and meet the parts department. They look at my truck and tell me that I need everything, I need it hardwired with a brake controller and 7pin. BUT suggests I get it elsewhere because he wouldn't trust someone there to do it and I should take it to **** or ***** to get it done. I go back to Chris and at this point I don't like the going back on the full deal, and I want to prioritize getting my truck done before I purchase the camper. I tell Chris that I want to back out of the deal get my money back prioritize my truck and come back. Chris goes to his manager and we sit down and he offers to include the trailer plus all of the hook ups, brake, controller, everything - mind you was the original deal. Still taking into account that I don't feel comfortable getting it wired and hooked up at their dealership, I tell him I want out. He immediately says "well, you're not getting your money back because you signed a form." When told it was refundable, both Chris and Diego said it was in front of witnesses.

  Business Response

  Date: 01/02/2024

  To whom it may concern,

   

  We received complaint #  ******** on December 27th, 2023 regarding Mr.

  ****** *******

   

  I have attached the documents signed by Mr. ******.  The Purchase Agreement, and Sales Disclosure which are both signed and initialed by the customer stating he was purchasing a trailer from Holiday World of Katy.

   

  The Sales Disclosure clearly states it is our desire to have no misunderstandings regarding any part of our sales transaction. Therefore we fully disclose your RV purchase so the customer clearly understands the following. Confirmed there is "No- Cooling off" period in the State of Texas. Confirmed no verbal promises can be honored. Everything must be in writing. Confirmed customer's partial payment of $ 1,000.00.

   

  The Purchase Agreement is signed and initialed on the back. Line 6 clearly states Failure to complete purchase. If I, the Buyer, fail to complete my purchase of this unit within 30 days of the date on the purchase agreement, or within any agreed and written extension of that 30 days- for any reason- then I agree that you, the Seller, may elect as your remedy one of the following options. A. Declare my " Partial Payment or Payment Down", as referenced above on the front page of this agreement, forfeited to you.

   

  Mr. ****** spoke with multiple managers who all told him the same thing.

   

  Please let me know if you have any further questions.

   

  Thank you,

  Customer Answer

  Date: 02/05/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  
  
  
  
  [Provide details of why you are not satisfied with this resolution.]
  

  Went to the Holiday World location in Katy. Was making a deal on an rv with other accessories thrown into the deal - truck set up. Was told to sign a form in order to get my finance rate and to pay $1,000 up front - all in order to get my interest rate. A man named Chris in finance called me back and feigned ignorance at the accessories thrown into the deal. Then came back and said I was approved for only $1,000 towards the truck. I drove to dealer and cancelled the deal after their parts person told me not to get my truck done at their location - that he would not trust their mechanics to do it on a newer truck. So as I was backing out of the deal they told me either buy the rv from us or we keep your $1,000. I also received 2 bank notices from the only 2 banks they ran my approval process through and it was denied. They still today refuse to refund my money.

   

  Desired Resolution:

  Refund

  
  
   
  
  
  
   

  
  

  Business Response

  Date: 02/13/2024

  Holiday World of Katy stands by the first response. Holiday World does have an approval by one of our lenders.

  Again, I have attached the documents signed by Mr. ******.  The Purchase Agreement, and Sales Disclosure which are both signed and initialed by the customer stating he was purchasing a trailer from Holiday World of Katy.

   

  The Sales Disclosure clearly states it is our desire to have no misunderstandings regarding any part of our sales transaction. Therefore we fully disclose your RV purchase so the customer clearly understands the following. Confirmed there is "No- Cooling off" period in the State of Texas. Confirmed no verbal promises can be honored. Everything must be in writing. Confirmed customer's partial payment of $ 1,000.00.

   

  The Purchase Agreement is signed and initialed on the back. Line 6 clearly states Failure to complete purchase. If I, the Buyer, fail to complete my purchase of this unit within 30 days of the date on the purchase agreement, or within any agreed and written extension of that 30 days- for any reason- then I agree that you, the Seller, may elect as your remedy one of the following options. A. Declare my " Partial Payment or Payment Down", as referenced above on the front page of this agreement, forfeited to you.

   

  Mr. ****** spoke with multiple managers who all told him the same thing.

• Initial Complaint

  Date:01/02/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Picked a motor home to purchase and when we came to pick it up they gave us one that was not the one we picked. It did not have any of the amenities we wanted. My wife is 87 years old and they bullied her into taking the motor home even though she stayed multiple times it was not. We took it as we are both elderly and sick. We brought it back a week later and they denied it and they did not have the other one even though we were told on the phone that the one we wanted was sold. They did not have another one that would work for our needs. We feel they took advantage of our age and we are looking to get out this motor home and get one that will work for us.

  Business Response

  Date: 01/09/2023

  To whom this may concern,
  
  We received complaint * ******** on January 5th, 2023.
  
  Mr. and Mrs. ***** claimed Holiday World of Katy switched motorhomes on them. 
  This is not the case. I have attached two documents which state the facts.
  
  I have attached a copy of the Sales Disclosure that was filled out on December 23, 2022.
  The customers initials are on the left side. Line # 1 states customer is agreeing to purchase the following Rv.  
  2018 ******* *** ****
  ****** ***** **** ********
  
  The second is the Purchase Agreement which the customer signed. The stock #, description, and Vin# all match.
  
  Please let me know if you have any questions or concerns.
  
  
  Thank you,
  
  
  Tina **********
  Customer Service Manager
  Holiday World of Houston
  281-371-7207