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Business Profile

Employee Leasing

Insperity, Inc.

Headquarters

BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Insperity, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Insperity, Inc. has 20 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Insperity, Inc.

      19001 Crescent Springs Dr Kingwood, TX 77339-3802

      BBB accredited business seal

    • Insperity

      4400 W 78th St Ste 500 Minneapolis, MN 55435

    • Insperity, Inc.

      3 Cityplace Drive Saint Louis, MO 63141

    • Insperity

      525 W Van Buren St Ste 1450 Chicago, IL 60607-3825

    • Insperity

      1155 Kelly Johnson Blvd Suite 111 Colorado Springs, CO 80920-3932

    Customer Complaints Summary

    • 4 total complaints in the last 3 years.
    • 3 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/26/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We have had insperity (and isolved) since 2022. In that time there have been multiple issues but the largest issues being accrual times not calculating appropriately. We have met 4 times since 2022 to fix our accrual plans which are not difficult (full time plan, part time plan, MA sick plan which is mandated by state of MA for per diem employees). When conducting an audit this week we found multiple errors. Employees paystubs are not accurate regarding their accrued time and the policies in the system were input wrong with wrong calculations of time that was the fault of isolved. We have been overpaying employees vacation and sick time or it's been given at inaccurate times due to these errors. It was also discovered 1099s were having taxes taken out due to no *************************************************************** 2022 with both 1099s and W2s. We have not been even given a time to meet with leadership team in 3 business days despite reaching out to many people.

      Business Response

      Date: 05/19/2025

      Insperity has been working and continues to work with this client regarding the allegations in this Complaint.  

    • Initial Complaint

      Date:08/21/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We had a mistake in entering our paperwork that caused us to be charged for an additional month of service we didn't ask for. We have been trying to get that corrected but because the mistake included a date that the business uses to determine a time-frame when issues can be corrected we have been getting the run around. They have been wasting time to try and drag the issue out further to avoid refunding us for the month of service.

      Business Response

      Date: 08/22/2024

      Regarding the Complaint, there is insufficient information for us to provide a response.  We are unable to locate any information in our system for an ********** ******** in New Mexico.

      In addition, the Complaint is so vaguely worded, we are unable even approximate a guess as to what "service" she is referring to. Please provide additional details (e.g., the name of your employer, the type of service and additional background and facts) to enable us to investigate and respond.  *** ******** can also reach out to our Contact Center directly at 866-715-3552 for assistance.

      Customer Answer

      Date: 09/13/2024

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution would be satisfactory to me.  



      Hi, 
      My note is about *************.  
      The business ended up refunding me and correcting the issue but I couldn't fiigure how to update the BBB report I filed to report that. 





       

    • Initial Complaint

      Date:05/23/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I withdraw my 401k on 04/23/24 and was told a check would be issued in 7 - 10 business days. After not receiving my check within that timeframe, I reached out to **** (no answer) I reached out Insperity and I was told the check was issued on 04/25/24. I was told: If I wanted them to reissue the check, I would have to pay $50 for it. Its NOT my fault **** lost/stole my mail! I filed a complaint with **** and now Insperity doesnt care that I dont have the $50 to send them; hence why Im pulling the money out of my 401k, and I cant receive money that belongs to me because they wont waive the $50 fee. This is horrible! Why am I being held liable for a **** mistake?!

      Business Response

      Date: 06/05/2024

      Please see the attached response which resolves the complaint.

       

    Insperity, Inc. is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

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