Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/22/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The office manager, *******, called regarding mail forwarding. ******* stated I had 13 individual pieces of mail. I provided ******* with my credit card number and requested a confirmation number; however she replied "You'll get an email as soon as I do it". When asked regarding the amount to be charged, ******* stated she did not know. I insisted my mail be forwarded and provided all pertinent information. In addition, I asked ******* if I should drive 5 hours to pick up mail and pay in person. ******* stated she would be done and the mail would have a tracking number. I checked my credit card and no amount has been charged for *** store center Number: ****. I do not wish to speak to ******* again or to anyone else at this establishment; I do want to know what was done with my mail and I would like my mail to be forwarded. ******* mentioned "***** Fargo" during our conversation--this is my bank and the contents of the mail may be important. Please provide written response. The phone call was last week or so mid-May 2023. My mailbox contract ends in June and I do not wish to renew. Please have business respond in writing. I have already provided my credit card information to ******* and I wish to have evidence of the business transaction. If absolutely necessary, I will speak to the owner of this organization; however ******* refused to give me her last name. Moving forward, I wish to have professional contact.

  Business Response

  Date: 05/22/2023

  *****, we called you on Friday to verify your information for forwarding your mail. We gave you the options for forwarding, and you chose to have your mail forwarded by **** without tracking information. We sent you an emailed copy of your receipt, as we said we would. You then emailed on Sunday at 9:09PM, and we replied Monday morning at 8:09AM, letting you know again that your mail is on its way, per your instructions over the phone. 

  Customer Answer

  Date: 05/22/2023

  Complaint: 20087689
  
  I am rejecting this response because: No, I was told verbally something different per *******. I refuse any further charges to my **** account and I notified my bank. I refuse to verbally correspond with you or anyone else associated with the UPS store #6110 or anyone at the ***************** Please make sure my box#*** is closed immediately and I wish no further contact, especially verbal communication.

  
  Regards,
  
  *******************

  Business Response

  Date: 05/22/2023

  There will be no further charges to your card, as you requested. We closed your box as per your request. We won't contact you further as per your request. 

  Customer Answer

  Date: 05/22/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  *******************