Reviews

This profile includes reviews for J C Penney Company, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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J C Penney Company, Inc. has 544 locations, listed below.

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  J C Penney Company, Inc.

  2401 S Stemmons Fwy STE 4000 Lewisville, TX 75067-8797

• 

  J C Penney Company, Inc.

  1999 Bryan St., Ste 900 Dallas, TX 75201

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  J.C. Penney Company, Inc.

  270 Loudon Rd # 5000 Concord, NH 03301

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  JC Penny

  1500 S Willow St # E200 Manchester, NH 03103

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  JCPenney

  381 West Street Keene, NH 03431

Review Details

• Review fromRichard M

  Date: 08/15/2022

  1 star
  Only one star, because 0 isn't an option. I purchased a suit from this store online then received a notice that the jacket was out of stock but they were still sending the rest of the suit. I attempted to cancel the order as without the jacket the suit is useless. After being told there was no way to do this, I asked to speak to a supervisor. The first person I spoke to transferred me to an entirely separate business The second person I spoke to when I called back was unintelligible The third person I have been on hold with for about 30 minutes waiting to speak to a supervisor

• Review fromBeverly M

  Date: 08/12/2022

  1 star

  Beverly M

  Date: 08/12/2022

  Bought a mattress on line 7/24/22. Delivered damage 8/12/22. JCP made us pay for a new one. The refund will not be executed until after the damaged one is picked up and the new one delivered. Husband only applied for JCP charge card for this purchase. Had to use my Discover card. Discount would have void warranty. Ridiculous!.

  J C Penney Company, Inc.

  Date: 08/23/2022

  Hello,
  
  We apologize for any inconveniences. We would love to assist. We are not finding any orders associated with you email address. Do you have the order number or a phone number so we can better assist.

  Beverly M

  Date: 08/25/2022

  Ron DeHaven is the customer. He has scheduled a pick up. Reference #PXXXXXXK601V02K3A. Date 7/30/22. Catalog invoice XXXXXXXX. He has made a claim with the BBB. $1611.70 is the price. We have never had to pay for a replacement item. One CS rep said the new mattress must be paid for before ordering. Not my problem. Discover contacted me for a fraud alert. Discover was charged 8/12/22. Discover credited 8/19/22 at 1204. Mattress had never been ordered. Charged again at 12:40. CS said they didn't have details. Discover provided the information without any delay on one phone call.,, We have never received such poor service from a major company. We were able to pay for a second mattress. Most people are not financially able to. Husband was on the phone with several people for an hour or more. He finally ended the call with no satisfaction. Mattress Firm delivered a better mattress for a better price within two weeks. A sale was lost because poor business practices.

  J C Penney Company, Inc.

  Date: 09/01/2022

  Per Case XXXXXXXXXXXXXX, Issue below was already resolved on 8/29/31 with customer on the phone.,
  The customer was already scheduled for pickup on 9/9/22, and all cases were closed as resolved.
  
  Once the order is returned then we are able to refund the customer.
  
  Please provide feedback if something else needs to be done for the customer, since this issue has been resolved.

• Review fromKim T

  Date: 07/28/2022

  1 star

  Kim T

  Date: 07/28/2022

  I had 2 different orders and had to return because the shirts were too small! They were more for a smaller person size M! I received a 2xl. I requested to return. They sent me 2 return labels. Little did I know I would have to pay the shipping from the 2 different orders being sent to me and I had to pay the shipping for returning these 2 orders! That is crazy!!! I order from different companies all the time and if I need to return, I never pay anything! I will never order from JC Penney's again!!! No wonder they have bad reviews and they are about to go out of business!!!

  J C Penney Company, Inc.

  Date: 09/29/2022

  
  Please allow this correspondence to serve as J. C. Penney OpCo ("JCPenney") about the above captioned complaint. The customer has been refunded. Thank you for bringing this concern to the attention of JCPenney.

  Kim T

  Date: 10/04/2022

  I was not refunded for the shipping!

  J C Penney Company, Inc.

  Date: 10/10/2022

  Please allow this correspondence to serve as J. C. Penney OpCo("JCPenney") response to your review dated 07/28/2022, about the above captioned complaint. We have made attempts to reach out to the customer to no avail. The return fee(s) has been refunded.
  Thank you for bringing this concern to the attention of JCPenney.

• Review fromKathy B

  Date: 07/25/2022

  1 star

  Kathy B

  Date: 07/25/2022

  I paid large amount to JC Penney and they have yet to post the payment. As a matter of fact they have added the amount to my balance instead.

  J C Penney Company, Inc.

  Date: 08/04/2022

  Hello Ms. *****
  
  We apologize for the issue you have been having regarding your payment processing. We would like to provide more assistance in resolving your concern. If you can please contact JCPenney Corporate Resolution Team at ************.
  
  We appreciate you for being a valued JCPenney Customer.
  
  Have a great day.

  Kathy B

  Date: 08/04/2022

  Error has been corrected once again. I will have to wait until next month to see if all gets reversed. Keeping fingers crossed this time.

• Review fromLyn D

  Date: 07/20/2022

  1 star
  The worst service ever. Terrible policies and uneducated staff with no manners. Sad story.