Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/05/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   

   I do not agree with the details of how many calls by this business were made. 

  And it should be noted that the validity of any debt was never verified by this business from the very beginning, which is a basic obligation

  to begin collections.

  I have reviewed the business response and accept the resolution of the case being closed and all communications being ceased.

  

  Business Response

  Date: 03/13/2025

  *************************** referred *** *********** account to ******************** on April 26, 2024. During this period, a total of 27 outgoing calls and 4 incoming calls were recorded.
  Our last communication with *** ********* took place on February 5, 2025, at which time it was determined that his account would be closed on our end due to the disputed nature of the balance. No derogatory credit reporting has been made, nor will any be reported in the future.

• Initial Complaint

  Date:11/07/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Subject: Clarification Regarding Complaint ID ********
  Dear Better Business Bureau,
  I am writing in response to your request for clarification regarding my complaint (ID: ********* against National Commercial Collections Group, Inc. As per your request, I would like to clarify that the debt validation request was made over the phone, and I do not have any written correspondence (documents, emails, or texts) from the business in relation to this request.
  If you require any further information or need assistance in reaching out to National Commercial Collections Group for documentation, please let me know.
  Thank you for your attention to this matter.
  Sincerely,
  **** ******

  

  Business Response

  Date: 11/08/2024

  I think that this consumer has the wrong company.  We do not, nor have we ever had an account under this name.  I have checked by name, phone number, and email address. Additionally, we have not reported on anyone's consumer credit report by this name. If you require any additional information, please let me know.

• Initial Complaint

  Date:07/19/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  we signed on with this collections agency and although they have collected on one of our accounts as they, our attorney and and the client have confirmed they have never paid us the amount due . it's been over a month. they are also not returning calls and emails.

  

  Business Response

  Date: 07/30/2024

  This matter has been resolved.  Any funds collected during a month are paid to the client on the 20th business day of the following month.  The check was supposed to be sent to the client on July 26th.  As per Mr.  ******* request, we held the check until he picked it up from our office.  He came in this afternoon for the check and said that he would withdraw this complaint.

• Initial Complaint

  Date:12/13/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  12/12/2023 A ******************* called my personal cell phone number today, to discuss a debt that he claims one of my business affiliates owes. After weeks of going back and forth with - they openly admitted they are BEYOND the statue of limitation but out of courtesy to their company I went through financials and found where their client submitted invoices with changes dates and then providing proof that their client was paid over a year ago for this debt that they claim a company owes. Instead, I was made with threats to contact my family members until I pay my bills that I owe. They pulled my personal information to even obtain my cell phone number. If they had actually pulled the correct information on the entity that would see that I do not own the entity therefore I personally dont owe the debt. Instead they use any and all measures to be distasteful and was even threatening to harass my terminally ill veteran brother until I paid this debt which I dont owe and neither does the entity they are trying to pursue. Instead of apologies for their inappropriate behavior ***************************** told me his employee did nothing wrong and I was confusing my laws. Theres no law confusing when you tell a debt collector to decease and desist contact and they continue to call and make threats to harass your family members, they are breaking the law. BEWARE of this company.

  

  Business Response

  Date: 01/08/2024

  This debt is a commercial account that our client assigned.  In researching the company we identified multiple email addresses associated with the delinquent entity (Briar Hill). We received a response from a person listed as a managing partner.  This person was researching the invoices in question and was the direct contact for my collector in these negotiations.  This individual copied ******************** in his email response to my collector on December 6, 2023.  ******************** then responded directly to my collector inquiry about payment that she was researching the invoices in question.

  On December 8th my office was able to determine that some of the invoices submitted had been paid prior to submission and these invoices were removed and the balance was reduced.  Negotiations between the collector assigned and ******************** have been difficult due to ******************** repeatedly promised information or determinations on specific days and then becoming unavailable when her self determined time line would come to pass.

  ******************** stated in her complaint that her brother was threatened with harassment, this is not true.  In attempting to find more responsible people at the responsible entity, my collector mentioned 2 names to ******************** who  said she did not know either person mentioned.  In any case, no threat was made to anyone involved in this debt recovery.  

   

• Initial Complaint

  Date:11/10/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I spoke with a ******************* via phone , who was trying to collect a debt for one of their clients. I advised him I did not know who their client was and to send me an email regarding this debt so I could review my records. Upon reviewing my files and finding no records of me dealing with his client. I called **************** & asked he speak with his client, i asked that if he is wanting to collect a debt from my business to obtain proof such as a contract between his client and I. He asked that I send him an email requesting this contract as it was a Friday and he had already logged off his computer for the day. The following Monday **************** calls me again asking for payment. And again I advise that he submit proof to me that i had a contract with his client. After going back and forth regarding this debt. I asked *************** to take legal action against me and I would be more than happy to see him in court as I do not owe this debt and *************** has failed to prove to me that I did business with his client. Since then **************** has called me at odd hours starting at 720am cst and even calls as much as 5-6x in a row leaving me voice-mail to pay my bills. I have reported this harassment with the ***** Attorney General as well and will be seeking legal action against this company if the harassment continues.

  

  Business Response

  Date: 11/29/2023

  In response to the BBB complaint filed by **************;*******.

  
  
  On October 25, 2023 our client ***** Pipewrench Slingers submitted ******************* delinquent account for *********************** with an outstanding balance of $2,500.00.  

  Direct contact was made with ******************, at which time she demanded that we supply proof of the debt.

  
  My collector attempted to confirm an email address to send proof to but the complainant hung up the phone and mail was returned unopened.  The work our client performed that created this debt was at the property owned by ******************* and while our client believes she is responsible, as she and her husband were on site when work was being done, my client does not have a signed contract with the complainant.

  
  Without this information we have advised our client that we can not pursue this debt.  This account has been closed by **********, and no further contact will be made to the complainant.