Complaints

This profile includes complaints for American Legend Homes, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  American Legend Homes, LLC

  4400 State Highway 121 STE 410 Lewisville, TX 75056-4560

  
• 

  American Legend Homes

  1365 Garden Of The Gods Rd Ste 130 Colorado Springs, CO 80907

• 

  American Legend Homes

  3760 E 15th St Ste 202 Loveland, CO 80538

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/26/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I submitted warranty work since there was water standing in my back and in the front yard. I removed two of the drains covers to figure out where the water was going. From what I saw , there was not drainage pipe along the sides of my house. On, 2/24/25 the drainage company came out and tested the system and stated the drains are working fine but two more drains are needed. They said there was also two water leaks in the system. Today, 2/26/25, a rude, know it all American Legend person look at the issue and said he is not going to fix it because I removed two drain covers and dug around where the other drain was. I showed him that I did not dig up the drainage pipes only removed the covers and dug around the 3rd drain covers to see where the pipe was going. I also capped a few heads off and the water leak was a main water line that is located in the middle of two heads. He said that since I touch the system, they are not liable. The problem is, I never touched the pipe line. On 2/26/25 the developer of the subdivision and another guy from his company came to look at the my issues. He recommended the drainage pipe along the side left side of my house to be bigger, add bigger drains and add the two extra drains the drainage company suggested. My second warrant request was the weep holes on the retaining wall was covered up with dirt. I had to listen to this rude guy tell me the engineer who designed the retaining did not know what he was doing. He said if he looked at the specs he could pick that design apart. I was thinking, this guy is very arrogant and everyone around him is stupid. If he is that smart in retaining walls, why dont he design the walls? In the specs, the weep holes should not be covered up with 12 of dirt and sod so Id this guy is so smart, why dont he teach his subcontractors to follow the specifications. I had to fight American Legend Homes on approximately 50 issues with this house. I would never recommend buying a house from AL.

  Business Response

  Date: 03/25/2025

  Customer satisfaction is a core principle at American Legend Homes, and  we have been in regular communications with Mr. ***** regarding his concerns.  We are currently in the process of a multi-stage plan to address these concerns.  Mr. ***** is very much pleased with this course of action and works performed to date.  In his latest correspondence on 3/24/25 Mr. ***** communicated that he was thankful for all the work we have done to resolve his issues.

• Initial Complaint

  Date:02/06/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We closed on our American Legend home in July 2023. In Oct of 2024 we began to see water damage on the inside. We had the American legend home contractor out and he said it was a roofing problem and because we are out of our one year warranty they will not do anything about it. We contacted the roofer and they have taken responsibility and fixed the problem. I believe the problem started within our one year warranty, we just did not notice the physical damage inside until after. I also believe that the problem with the roof was there from the beginning. Roofs should last longer than a year. They are building cheap quality homes and do not stand by their products.

  Business Response

  Date: 02/24/2025

  **************** is very important to us at American Legend Homes, and after meeting with the homeowner last week, and further investigation, we are proceeding with a plan to address the homeownersconcerns.

  Customer Answer

  Date: 02/24/2025

  I have reviewed the business response and accept this resolution. 

• Initial Complaint

  Date:12/27/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint Against American Legends Home Builder We recently had a one-year home inspection conducted by a licensed Texas home inspector. Unfortunately, many of the recommended repairs were declined, with the builder stating that they were the homeowner's responsibility. Among these are several significant, complicated, and costly issues. It is frustrating to be told that most of the concerns are my responsibility when I purchased a new home, expecting these issues to be addressed by the builder. Additionally, the inspector pointed out that some of the issues identified in the pre-purchase inspection were not properly addressed, and they appeared again in the one-year report.Even for the issues that were supposedly fixed by the builder, the restoration to the original condition after repairs was not completed. When I inquired about this, American Legends stated that restoring the original condition was the homeowner's responsibility. If thats the case, why didnt the builders contractor complete the repairs without damaging the paint and caulking? When the contractor finished the repairs, I asked about the paint, and he told me to call the builder, who then stated it was the homeowner's responsibility.Below is a list of major issues that need to be resolved:1)Front/Back Brick Discoloration and Patio Leaks: The leaks are so severe that during rainstorms, water drips from the porch lights and electrical conduits. After the first storm, the doorbell stopped working due to water damage and had to be replaced.2)Two Areas Where Light from Exterior is Visible from the Attic 3)Poor Tile Work in Master Bathroom: The tile work is a tripping hazard for both children and the elderly.4)Roof Shingles/Damaged Cut Shingles 5)Loose Upstairs Stairway Railing There are also some minor issues that still need to be addressed, though they are not listed here.

  Business Response

  Date: 01/02/2025

  Thank you for bringing the concerns regarding ****************** to our attention, We appreciate your vigilance in maintaining the quality of our homes, and I want to assure you that ***************** is aware of the situation.
  
  A site visit with the warranty representative has been scheduled for Friday, January 3, 2025, to address Saitejas concerns comprehensively.
  
  At American Legend Homes, we take great pride in our homeowners' satisfaction and uphold consistency in our actions. We are committed to addressing any warrantable items and ensuring they are completed in a timely manner. Your feedback plays a vital role in our ongoing efforts to improve our services and the quality of our homes.
  
  Should you have any further questions or require additional information, please do not hesitate to reach out.

• Initial Complaint

  Date:10/25/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint is against American Legends home builder. Concrete driveway is heaving by approximately 2 in seams.This is only after 3 years and is causing damage to vehicle and tripping *********** delivery said they will not deliver here because there employee tripped Delivering pkg. I complained about this over a year ago to no avail. It is a serious issue. I was told by concrete company that driveway was poured on top of a soil composition that was not stable to sustain the driveway. American legends homes had replaced numerous driveways in this tract because of this same issue, except, when I brought this to their attention they ignored me,

  Business Response

  Date: 10/29/2024

  American Legend Homes takes great pride in providing great customer service for our homeowners on their warrantable items within their warrantable period. This home passed all city inspections and requirements.
  This home closed in August of 2020 and the driveway concrete does not fall under any warrantable condition. All exterior flatwork is placed on a properly prepped subbase soil that has the possibility of settling or movement due to weather and moisture conditions. It is important for homeowners to seal any cracks in the concrete when they develop to prevent and maintain moisture conditions under the concrete surface causing the soil to expand, and contract causing the concrete to settle or heave.   

• Initial Complaint

  Date:06/27/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  American Legend Homes installed a light fixture in our house that is about 12 feet high. After moving in, we noticed that the fixture was not installed straight and we need help adjusting it. The main issue is adjustment, but it's positioned too high for us to reach. I have reached out to our warranty manager, but he declined our request. When fixtures are not installed properly, shouldn't they be responsible for fixing them? I am worried because they also installed our ceiling fan incorrectly, and it could have fallen on us...

  Business Response

  Date: 07/01/2024

  American Legend Homes takes great pride in responding and addressing all warranty related calls in a timely fashion.  We have not received a warranty claim for the ceiling fan, and should the customer feel there is a warranty issue, a warranty claim should be filed through our established warranty process, and we will be happy to address any concerns.  We have previously responded to the warranty claim related to the chandelier, and after inspection, determined that the chandelier was installed correctly, is straight, and performing as intended.  The issue seems to be with the light bulb which is a homeowner maintenance item.

• Initial Complaint

  Date:12/01/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im writing here because our warranty guy has completely left us in the dark and many more throughout the community. His name is *****************. He refuses to respond to anyone in our community. He denies others warranties just because he can. Weve been waiting for him to update us on a leak from the house being built improperly. The longer he takes the more likely mold will form behind the walls resulting in a lawsuit.

  Business Response

  Date: 12/06/2023

  American Legend Homes is a company that focuses on high customer satisfaction, and timely addressing warranty claims from our homeowners is very important to us.  In looking into this homeowner request, our roofing company has been out to the home to assess the warranty issue, and on Monday, December 4th our representatives met with the homeowners and advised them on the repairs that have previously been completed and the possibilities of more repairs to fully rectify the warranty issue.  We remain focused to resolving the issue as soon as possible.
  

  Customer Answer

  Date: 12/06/2023

  American legends did send a guy out to talk to us. He then told us he would look into it and call us back on the 12/4/2023 it is now 12/6/2023 and we will have not heard anything. Hes doing exactly what he always does. He says a few words and then ghosts everyone with no resolve. 

  Customer Answer

  Date: 12/06/2023

  I am rejecting this response because:   

  American legends did send a guy out to talk to us. He then told us he would look into it and call us back on the 12/4/2023 it is now 12/6/2023 and we will have not heard anything. Hes doing exactly what he always does. He says a few words and then ghosts everyone with no resolve. 

  Business Response

  Date: 12/07/2023

  American Legend Homes representative has spoken to the homeowner today, and a roofing inspection has been scheduled for Monday,December 11th to assess the issue.

• Initial Complaint

  Date:08/16/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company tried to bully and leverage us out of our home contract during COVID when they were not meeting contractual obligations.When we moved into our home they did not legally certify our water heater, they did not clean the home and moreover left dangerous debris including dozens of nails, screws, razor blades, splintered lumber. They did not complete painting on our home, they did not complete required landscaping. It took a year after moving in to resolve these issues. They also are unresponsive to warranty needs, have ignored warranty requests to bring our house into alignment with state law and safety standards, they damaged our property during warranty services, and refuse to respond to written communications.The latest they have left over a ton of dirt in front of our home that created flooding and impeded my accessibility. I am a disabled veteran and when I spoke to them about this issue they said they did not care.

  Business Response

  Date: 08/23/2023

  We are not aware of any leveraging, to get a homeowner out of their contract. We are very proud of how we handled our contracted homeowners through COVID.
  
  In regard to the water heater not being legally certified,we go through all required structural and mechanical inspections to ensure that all equipment and appliances are installed and functioning properly. We were never notified of the home not being cleaned or the leftover construction debris. This would have been something we would have been happy to return to the homeowners house and complete.
  
  Due to the extreme cold weather in ******** through the winter months, we are not able to paint or plant landscaping on the exterior of the homes until weather permits and warms up in the spring so homeowners will be able to water the landscaping properly. This buyer closed on the home in February which would explain why these issues were left outstanding for a time period.
  
  The soil that was left outside the homeowners house was for repairs the homeowner had asked us to take care of through our warranty process which has been completed and the soil has been removed.
  
  We take care great pride in providing our homeowners with the best customer service possible and would be happy to take care of any future warrantable items.
  

• Initial Complaint

  Date:08/11/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  So disappointed with this builder. I have had the worst time getting warranty issues repaired. Several things I pointed out during my warranty period I was told to "just keep an eye on it" later, when issues got much worse, or had been repaired but then same problem re-emerged the response was "sorry, out of warranty now". The most recent issue is the drain in the basement does not drain properly, and the service call should be covered under the two year plumbing warranty. The warranty paperwork I have includes plumbing is a two year warranty. I have sent two requests for repair, the plumbing company for the builder (******) has also notified American Legend Homes of my request for drain service. As of this date we are under the two year warranty and have heard nothing back from the builder to fix the issue. We would have used this builder for our next home purchase as we love the floor plans, and so would our in-laws that are moving to Raindance but now know better, integrity in a business comes first. I just want the drain working properly, not a lot to ask.

  Business Response

  Date: 08/21/2023

  Regarding the plumbing drain slowly draining in the basement, our plumbing contractors were at this house yesterday August 18th to honor our 2-year plumbing warranty. They ran water through the drain at a fast pace to verify the drain was able to keep up with the proper flow. Through our testing there were no signs of obstructions causing any issues.
  
  Im interested in hearing more about the items the homeowner stated we would monitor and are now out of warranty. We take great pride in providing the best customer service possible to our homeowners. If the items in question are warrantable items and have been submitted to our warranty department website, we will have them scheduled for repair. 

• Initial Complaint

  Date:07/13/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My warranty items are being ignored by the builder and I want a written response from the builder with a clear path to resolution and a timeframe.These items have all been documented. They were likely lost when the ** left the organization, but as a customer this is not my responsibility to manage American Legend employees.

  Business Response

  Date: 07/13/2023

  American Legend is willing to take care of any warrantable issues. We currently do not have any open warranty tickets in our system. We have tried making contact with the homeowner multiple times to schedule an appointment, so we have a better understanding of any warrantable items the homeowner is wanting us to take care of. The homeowner will not return our calls.
  
  We are still willing to go by the house and look into their issues. 

• Initial Complaint

  Date:07/11/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We bought the house in 2015 August from the builder. They gave us 10 years warranty for the foundation. Recently I noticed a foundation problem in my house and I called the foundation company to repair it. They gave me the estimate of ***** dollars to repair. So I called the warranty company and I also requested in writing. I did not hear anything from them. Now I am tiered of writing. If you want to solve this I will appreciate it. Thanks.

  Business Response

  Date: 07/11/2023

  If this complain in about the address of ****************************************************************************; this is not an AMERICAN LEGEND HOMES house.  We have never built  in that city we are only in the DFW area and ********.