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Business Profile

Residential Air Conditioning Contractors

Dexterity Heating and Air LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Residential Air Conditioning Contractors.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/15/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased an air conditioning unit thru Dexterity Heating and Air July 2022. I called Dexterity to come out and service the unit June 2024 due to it not cooling, I have called several times, left messages as well as sent a message via their website. They have not responded. When calling all I get is a recording. The unit is only 2 years. Given the amount of money that I spent with them, I should be able to get them to come out and service the product they installed.

  • Initial Complaint

    Date:05/10/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased an air conditioning unit from this company for $10;000.00 in 2022. This purchase has a warranty from this company for 3 years of labor and 10 years for parts from the manufacture. This system is not working and I have called this company for 3 days and file a repair request on line with no response.Please help me

    Customer Answer

    Date: 05/14/2024

    Issue has been resolved without incident. The issue was contacting the company. However, after being contacted by the business, they responded and address the problem quickly. Therefore, I am requesting to close this complaint. 

    Service  received was very professional.

    Please call me if you have a concern. Thanks *******

  • Initial Complaint

    Date:11/01/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Dexterity Air and Heating came into my home on October 30, 2023 to access a problem with my Heat Pump cooling and heat unit. They submitted a diagnosis indicating that my unit was over heating due to clogging from excessive debris in the unit...this is not true. They also noted that there was no refrigerant in the unit...this was the cause that the unit was not cooling. They took pictures of unit and sent to Choice Home Warranty noting that system was overheating and a leak was caused from the debris...said unit was dirty and not maintained. They also suggested a purchase a new unit, they were eager to sign a deal...said they could put in on the same day. There was a lot of pressure for me to get a new system.I paid Dexterity $85 for the service visit with a credit card. I received a text message letting me know I paid the fee. However, I requested a written receipt that would show details and diagnosis of the service visit. I wanted to know what they told Choice about the unit. I texted and called several times and provided my email address. I still have not received a written invoice and the details provided to Choice Home Warranty was the main cause my claim was denied. I received the diagnosis submitted to Choice today, I was surprised that they stated the debris was the cause of the refrigerant leak. I would like a written receipt showing the details of the service visit and the diagnosis. I would like for them to amend the diagnosis.

  • Initial Complaint

    Date:09/08/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of Transaction: August 20 - August 24, 2023 Amount of Reimbursement: $824 Business Committed: Fix Air Conditioning Problems Nature of Dispute: They failed to call or contact us once they accepted the job from our Choice Home Warranty. We contacted them many times, but no answer and voicemail always full. Our home warranty fee is would have been $75 but having to call an outside company our out-of-pocket cost $824.

    Customer Answer

    Date: 09/23/2023

    What is the status of my complaint? I have not heard from Dexterity Heating and Air Conditioner.

  • Initial Complaint

    Date:07/07/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Dexterity was scheduled to come for appt on 6.27.23 between **** pm. We have been waiting and waiting but no call or visit. I tried to call the company but the number goes straight to voice mail stating VM not set up. No wayto leave a message. My home warranty company was notified. They cclaim they called the technician and tat he would call me to confirm appt. We never received a call. It is now 2 hrs past his appointment window. This is very poor business. And the fact the business is not BBB rated, I have no faith this company is legit.

Dexterity Heating and Air LLC is NOT a BBB Accredited Business.

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