Complaints

This profile includes complaints for Worldwide Mobile Homes's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Worldwide Mobile Homes

  207 S Lhs Dr Lumberton, TX 77657-8604

  
• 

  Worldwide Mobile Homes

  PO Box 8570 Lumberton, TX 77657-0570

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased our first home at WorldWide last year and moved in close to the first of September. We knew there would be issues, but wow. In less than a month, we started seeing mold and it spread FAST. We DID end up getting our punch list expedited due to this and a crew came out to repair the home after the end of October. We were told by the crew that they would be back in 4-6 weeks to complete the job since they had to order more items. It is now mid March and we have heard NOTHING. We have reached out and still gotten nowhere. The last communication was nearly a month ago. We still have mold and the "driveway" that was put in is completely unusable when it rains. Our skirting was put on, but they ran out of that material too and finished it with a different color, which we were told would be fixed when they came back through. It's still mismatched. A month ago, I requested a breakdown of our loan distribution and haven't heard a peep about that either. I just want my home fixed so I don't have to deal with these people anymore. Or compensate me for the cost and I'll hire someone who will actually come get it done. I am at my wits end and should not have to beg to get the resolution I deserve after spending my money here.

  Business Response

  Date: 04/02/2025

  
  April 2, 2025
  
  ******* ******
  ****************************************************************
  Complaint ID# ********
  
  ******* Landrys husband, ******* ******, purchased a home from Worldwide Homes is June 2024. Mr. ****** purchased a ************* and the manufacturer performed service on the home on 10/29/2024 and again on 3/26/2025. According to our records, all the requested service on the home has been completed. The skirting installer ran out of the requested color panels during installation. As a temporary solution, the wrong color panels were installed. It is my understanding that the skirting issue was corrected last week. If that is not the case, please let me and I will follow up with the skirting installer.
  
  The driveway was a last-minute request. It was not mentioned when the deal was originally structured, and funds were allocated for things needed to be included with the home *********** effort to accommodate the customer, we re-allocated funds designated for the extended warranty to provide a driveway. Mr. ****** was fully aware that there were limited funds to provide a driveway.

  Electrical Connections -  allotted  $4,800.00  spent  $4,800.00  remaining $0.00
  Water and Sewer Connections - allotted $2,500.00  spent $2,500.00 remaining $0.00
  Dirt Pad, Culvert Placement and Driveway- allotted $5,899.00  spent $5,500.00  remaining $399.00
  Remaining Balance $399.00

  Mr. ****** is welcome to advise if he would like the remaining $399.00 to be used to add rock etc to the driveway.
  
  Thank you,
  Jme *********
  General Manager

• Initial Complaint

  Date:03/20/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  
  Complaint: 19621595
  
  I am rejecting this response because: 
  Complaint: 1962159
  
  I am rejecting this response because: We did sign a contract. It also states on there that we agreed to how down payment would be dispersed and there was another document that should be in there explaining it. Could not find that document. I have attached the contracts and a screenshot of that wording in the contract. They did stay in contact with us but did not mention contract expiring or us losing money until after December 27, 2022. ON Dec 7, 2022 ******* asked us about property in text and my husband asked her to get her guy to give us a quote. we did not receive this quote. She emailed on December 27, 2022 and said it may be last chance before contract expires to get it done. I asked for the quote from their person, and she said let me check he may be able to do it tomorrow. But not a price. Then they started talking about crane mats and they would pay for those and call in a favor with a friend to build us a house pad. She did tell us that would cost us ****** which was more than our quote but also it would not fix our concern since everything was so wet and once it settled then it would not be at correct elevation. They just wanted to get mobile home to sit. We also talked to their person that would be delivering mobile home he said crane mats would not work his equipment and mobile home would sink as wet as our property is. He had ridden out there. At that time, they did not mention it again. I text Jme on Jan 10 and asked what it would cost if I couldn't refinance. He said let him check. He came back with ****. He never said that giving us back **** was a courtesy. He stated once the mobile home sold, he would give us back the ****. He checked back on us on January 12, 2023, He said he could call in favor with VP of bank and we could extend 60 days. He stated it would cost us more money due to time, insurance etc. but it is cheaper than losing ****. He said it would cost us 2 to 3 more. My wife and I discussed it was worried if we couldn't get mobile home on property in time, he would keep all our down payment. SO, we decided not to extend loan.  We let the loan expire on Jan 17, 2023 and he sold the mobile and let us know on February 6, 2023. We had to keep asking for our money after February 21, 2023. During all of this we did not have a copy of our contract. He offered to mail it to us and asked for address. Which he had. I was in hospital at time and my wife told he we would pick it up. When we went to pick up remainder of down payment, we had to remind them about paperwork and ******* emailed it to my wife few days later. 
  
  Sincerely,
  
  *********************home, He said once the home sold he would only keep 7, 500 of our money. He started calling me and said that if the loan was to expire he could call in a favor to the bank to extend it another sixty days. But we would owe him anywhere from 2 to 3 thousand more dollars. I asked what would happen if we couldn't get house pad due to rain. He said he would keep all our money. I decided to not lose any more money. He texted end of January and said he sold home. I was in hospital and two weeks later when I text him he said check for the ***** would be ready. We asked for copies of all paperwork we signed and an itemized statement listing what the cost of **** was for. My wife picked up check but they didn't have any of the paperwork. ******* told her she would email it to her. She received the paperwork we signed but when she asked about the itemized statement ******* told her there is not an itemized list for the ****. They gave us the **** back as a courtesy. I have read my paperwork and do not see where they explained that. I also signed a document for anticipated date and delivery and it has no date.

  Business Response

  Date: 03/23/2023

  March 23, 2023
  
  *********************
  *****************************************************************
  Claim ID# ********
  
  ************** signed a binding contract purchasing a manufactured home on 11/26/2022. At that time his $1,000.00 deposit became part of his down payment. Worldwide Homes collected the remainder of his down payment at closing. From that day forward we tried to assist ************** in preparing his property to accept delivery of his new manufactured home. His property was extremely wet, making it difficult for him to make the necessary preparations. On several occasions we offered solutions to assist him in preparing the property. Worldwide Homes even offered to pay for mats to be used during delivery of the home and ************** refused. For nearly 2 months we offered alternate solutions to ************** so that he would accept delivery of his home and continuously reminded him that his loan would expire on 1/17/2023.We explained to him on multiple occasions in writing and during phone calls, that once the loan expired, he would forfeit his down payment. At one point ************** asked how much he would lose if he did not accept delivery of the home. I informed him that I did not have to refund any of the money, but as a curtesy I would find out what money Worldwide Homes lost by holding the home and refund the difference to him. I told him that I would only refund a portion of his down payment once we resold his home. By law we are not required to refund any of the down payment, since ************** refused to fulfill his part of the binding contract. As a courtesy, once the home sold, we refunded ************** $6,500.00. We request that this complaint be removed from our record due to inaccurate information.
  
  
  Thank you,
  **********************
  Sales Manager
  
  

  Business Response

  Date: 03/29/2023

  At closing, on 11/26/2022, ************* signed a Rate Expiration Disclosure which clearly stated that the rate expired on 01/17/2023. I have attached a copy of this document for reference. It states, Based on the terms of your current approval, your rate expires on 01/17/2023.If your loan is not consummated before that date, including final funding, the terms of your contract could change.
  
  As a licensed retailer with ***** ********** of ******* and Community Affairs we are held to those laws and standards. We are well within the law to retain the entire down payment, due to the consumer not fulfilling their part of the contract.
  
  Due to privacy laws regarding consumer loans, this is all that Worldwide Homes will discuss regarding this matter.
  
  Worldwide Homes legally did not have to refund the consumer any of the down payment. We did refund a portion of the down payment as a courtesy, once the home was re-sold just like we told them we would.
  
  Thank you,
  **********************
  Sales Manager
  

  Customer Answer

  Date: 04/05/2023

   
  Complaint: 19621595
  
  I am rejecting this response because:
  I understand the terms of contract expired. And I signed that. I am asking for a refund of the $7500 he kept of our down payment. He has shown me nothing in writing  that says "by law" he can keep the down pent as he states. So I  am requesting the down payment be refunded in full. 
  Sincerely,
  
  *********************

  Business Response

  Date: 04/13/2023

  Please see attached final response.

  Customer Answer

  Date: 04/18/2023

   
  Complaint: 19621595
  
  I am rejecting this response because: Who on ************** should we contact?
  
  Sincerely,
  
  *********************