Complaints

This profile includes complaints for Mr. Handyman of Midwest Collin County's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Mr. Handyman of Midwest Collin County

  P. O. Box 2823 McKinney, TX 75070

  
• 

  Mr. Handyman of Midwest Collin County

  703 N Chestnut St STE B McKinney, TX 75069-3946

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The door k*** on my front door broke and I called them to change it and put an electronic keypad. They did a good job. However at the end of the job I paid the worker, ***** **** with a check. He said you must put your TX driver license and your date of birth on it. He also asked me to scan a ** code to give him a good review. After I scan the ** code everything changed in my phone. My outgoing texts read a new email that he created, he added a new Apple phone to my account when I checked on settings. This has been the biggest headache ever. I want to prevent others from this scammer.

  

  Business Response

  Date: 07/03/2025

  We appreciate the opportunity to respond to Ms. *************** concerns.

  Mr. Handyman of Midwest Collin County takes customer feedback seriously and is committed to professional, transparent, and secure service.  We thank Ms. ************* for acknowledging that the lock replacement and keypad installation were performed well.  Regarding the specific issues raised:

  1.  ID required for check payments
  Our technician asked for a Texas drivers license number and date of birth because this is a legal requirement to confirm identity for accepting personal checks in our county. This policy is explained by the Collin County District Attorneys Office here: *******************************************************************************************************; I have attached a copy of the District Attorney's policy to this response.  We also accept other payment methods such as cash and credit cards that do not require providing this information.

  2.  QR code for reviews
  Our QR code links directly to our ****** Reviews pagejust like restaurant QR codes for menus. We tested the code to verify that it functions properly and found no issues.
  We have never received any other report of our QR code causing device changes, adding other Apple devices to accounts, or creating new email accounts.  I have also attached a copy of our QR codes to this response.

  3. Alleged phone/account issues
  We are sorry the customer experienced any difficulties with her phone. However, our technician did notand does not have the ability toremotely access, modify, or add Apple devices or email accounts.
  The technician in question has very limited technical expertise beyond basic phone use.

  4. Proof of alleged issues
  The customer has not provided any supporting evidence showing our QR code or technician's actions caused any problems described.

  The customer has actknowledged the work was done well.  Since the work was performed as promised and no evidence has connected us to any alleged phone issues, we can not provide the requested refund of $958.87.  We take all complaints seriously and want our customers to feel secure. 

  Thank you for your consideration.

  ***** *****, President

• Initial Complaint

  Date:07/07/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am rejecting this response because:

  The tech argued with me on the first visit against replacing the threshold. Had he actually listened to me, the issue would have been resolved that day. No only that, he knowingly left the job with the issue unresolved. For those reasons, I called back the following day and requested that the business send a tech to actually fix my issue and credit me back for that first visit as the tech not only ignored my request but knew he didn't address the issue. The lady that answered the phone said "That seems reasonable, but I will need to speak to the manager for that." I never received a call from the manager, instead I received a call that just said they scheduled another tech to come back to fix the issue. My reasonable assumption was that my request was approved. Had I known the business had no intention to credit my initial visit, I wouldn't have agreed to another technician coming back.

  When they sent the same tech the second time, once again he tried to argue with me over replacing the threshold. I had to get ***** with him to get him to actually do the job as I requested. He then said he would have to go to ********** to buy a threshold and I would be charged for the travel and material. I agreed to that. However, I was charged $92.31 for materials. The door threshold was $39.27 (product listing screenshot attached). Which leaves around $50 of unaccounted for materials. There were no additional materials left at my residence. So whatever I paid for that was taken by the technician is legally theft.

  What I would like to see to resolve this situation is get credited back for the first visit, which I was verbally told would happen, and get credited for the materials that the business kept that I paid for. That would put the total cost of this job around $600. That still seems high to me, but would resolve my concerns over the unethical business practices.

  

  Business Response

  Date: 07/16/2024

  We spoke with the technician who performed the work for Mr. *********** The technician who performed the work, ****, is our most highly reviewed and requested technician.  He has been with our company for more than 5 years.  Unfortunately, someone before us had attempted to work on the door and they did cause some additional work.  On the first visit, **** attempted to help the homeowner minimize the damage by fixing everything except the threshold, which is the bigger part of the job.  This included adjusting the striker plate and the hinges.  However, the homeowner said the door was continuing to stick, so **** had no choice but to remove and reinstall the threshold.  Among other things, someone had installed cement under the threshhold and **** had to drill that out.  These things added to the length of the job.   Typically, this job might take 2 to 3 hours, depending on the threshold.  For this one, the additional time was required due to the damage caused by the previous installer.  We're sorry that Mr. **** is disappointed.  We are will to step up when we make mistakes.  But, I feel we have done our best with the conditions of the job.  

  

  Business Response

  Date: 08/08/2024

  Our technician went back to the home the second time and agreed with the homeowner that it was catching.  He felt that it was catching on the finish he had applied, and just needed a little buffing, sanding.  Our technician was willing to do that, at no charge.  However, as the homeowner indicated in his message, he became "*****" with our technician and demanded the threshhold be replaced.  Since our technician felt that was unnecessary, we see no reason to refund any funds to Mr. *********** We are sad that Mr. **** is not satisfied, but we feel that this is fair.

  Customer Answer

  Date: 08/08/2024

  I am rejecting this response because:   

  "Our technician went back to the home the second time and agreed with the homeowner that it was catching.  He felt that it was catching on the finish he had applied, and just needed a little buffing, sanding.  Our technician was willing to do that, at no charge.  However, as the homeowner indicated in his message, he became "*****" with our technician and demanded the threshhold be replaced.  Since our technician felt that was unnecessary, we see no reason to refund any funds to Mr. *********** We are sad that Mr. **** is not satisfied, but we feel that this is fair."

  The same technician that "felt" on the first visit that he could just adjust the threshold to correct the issue and knowingly left with it still catching then said once again he "felt" like something could be fixed. Do you see why I wouldn't trust this? How many hours would be spent on this only for him to leave again with the door catching? Why didn't you send a different technician given that my complaint pertained to the technician? Also, it was never stated that refinishing the threshold would be free of charge, if it had, I would have been willing to give it a shot because I had nothing to lose. Some of this issue could have likely been avoided if I would have received the call from management that I was told would happen after the first visit. Nobody from this company reached out to me to discuss this issue after the first visit. Then after the second visit I called multiple times to discuss this billing issue and once again, no one reached out to me despite being told "The manager is in the office today and she will call you back". Hence me having to make a complaint via the BBB.
  

• Initial Complaint

  Date:08/10/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Mr. Handyman refunded the money to me today, August 11, 2023.

  Thank you,

   

  e it is not fixable. I have called them 3 days in a row to get a credit for the LABOR and materials they charged me on the 1st attempt to repair. 2 days in a row they said "whoever" was suppose to talk to me was in a meeting. Today when I spoke to them, it again was not a manager and she tried to explain their billing to me. I understand their billing, but do not agree with paying for a job and materials that was not completed. Their "more experienced tech" confirmed in his opinion, it was not fixable.

  

  Business Response

  Date: 08/18/2023

  We disagree with some of the statements she has made and we do not feel we have been dealt with fairly.  However, we have issued a refund and would ask that ****************** please not contact us for service in the future. 

  Customer Answer

  Date: 08/11/2023

  Mr. Handyman refunded the money to me today, August 11, 2023.

  Thank you,

   

  

  Business Response

  Date: 08/21/2023

  In addition to asking for a refund, this lady also disputed the charge and was already refunded from her dispute, when she made this complaint to the BBB asking for a refund!  So, she has collected the funds twice and we are now dealing with a theft issue.

  Customer Answer

  Date: 08/22/2023

  I have reviewed the business response and accept this resolution. 

• Initial Complaint

  Date:08/23/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We received an estimate from Mr. Handyman (MH) to install a new french door on March 15, 2022.
  Their plan was to build in our existing space, which was wider than the door, by ~11" on either side, and install the door. The door was a $1,500 outward swinging french door.
  Part way through the initial install on May 2, 2022, we stopped the repairmen because the door was mounted to swing inward. Worker said we just must be mistaken, and that our door was inward swinging. We trusted his expertise, and they finished the install.
  A few weeks later, there was a strong thunderstorm and water pooled inside our house around the backdoor and under the hardwood flooring around the door.
  We called Southern Carpentry on June 6, 2022 and Mr. Tarver came out to evaluate the door. He confirmed the door was indeed installed backward and would continue to flood and be insecure. He provided a write-u of this visit.
  We contacted MH, and they sent the same crew back to fix the door on June 8, 2022. They removed and reinstalled the door again and left.
  Several weeks later, the door started to squeak loudly when used, and was not latching without great difficulty.
  Half the hinge mount holes connecting the door hinges to the house were either empty, or the screws were 1" long and could be pulled out of the holes with bare fingers.
  After 2 installs we requested a refund for services but management insisted they could resolve the issue. This time MH sent a new repairman on July 30, 2022.
  He spent ~6 hours working on the door. At the end of the visit he told us that the frame was damaged, he'd done all he could do to get the door to latch, but despite his best efforts daylight was showing on 2 sides, and the door wasn't operating properly.
  
  We again requested a refund from MH. They resisted, but general manager agree to a refund on all services and damages to the door August 3rd. Rather than $3,600 quoted, MH wrote a $250 check with contract releasing them from future claims on endorsement.

  

  Business Response

  Date: 12/22/2022

  Business Response /* (1000, 5, 2022/09/07) */
  Mr. **** has already submitted this item for refund through his credit card processor.
  
  
  Consumer Response /* (3000, 7, 2022/09/08) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  While we are able to recover a portion of this job's funds from credit card, as stated by Mr. Handyman, we are not able to recover material costs, and costs to repair the damage Mr. Handyman did to our door which total several hundreds of dollars more than what can be recovered from credit card alone. Brian ***** the general manager and Cindy ****** the owner know this.
  We have to rip out their work and redo it. That means the materials will be replaced, and the damage to the door still has to be dealt with.
  
  Attached is a statement from our 2nd opinion contractor stating what has to be done. Brian ***** spoke with this contractor on the phone. If Mr. Handyman management pretends to not know that the work has to be ripped out and redone, they are being dishonest.
  
  We are owed the amount recovered from credit card, IN ADDITION TO, material costs paid by check AND the cost to repair the door they damaged. This will not be settled until that has happened.
  
  Mr. Handyman has already received the door damage estimate. They wrote a check for that damage but voided the check by writing on the endorsement line. Mr. Handyman needs to write a check, without voiding the check by writing on the endorsement line, for the amount of all costs spent on this job, plus door damage, for this to be resolved. This is an amount we were already told twice we would be given, then were never provided.