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Business Profile

Payment Processing Services

The Processing Depot

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Payment Processing Services.

Complaints

This profile includes complaints for The Processing Depot's headquarters and its corporate-owned locations. To view all corporate locations, see

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The Processing Depot has 4 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/17/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In August, The Processing Depot used a cold call technique called slamming to **** a nonprofit for which I volunteer into purchasing machines we did not need and signing a contract that deprives us of any rights, other than the right to use the equipment we are renting. This company gave us the impression that they were our current processing company, told that we were paying high rates, and told us that we were paying a $250 penalty for using outdated equipment, none of which were true. They badgered us with phone calls and rushed us into signing a leasing contract that was not the least bit favorable to the non for profit for which I work. Moreover, The Processing Depot sent us a leasing contract through *****. Azura rides the coattails of The Processing Depot by offering a contract that is patently unfair. The contract is packaged with a rate schedule and states that it cannot be canceled, payment is fully guaranteed, and no service of any kind is expected. Its all lessee beware, and Azura is not at fault in any manner. Additionally, Azuras rental rates are well beyond the cost of the equipment. Depending on what you get, a new clover station will cost you anywhere from $1,500-$2,000. When we fulfill our Azura contract, we will have paid $200 for 48 months, or $9,600 for the equipment. The Processing Depot sent us this contract. This is what my nonprofit gets for trying to save money. My 'business' is actually a nonprofit that I volunteer for. We run a small lounge in order to donate to our community. From our modest profits, we support a wide array of causes to include student scholarships, the indigent, and many veterans causes. Business practices by companies such as The Processing Depot and Azura only serve to take away from these deserving and needy groups. With business partners such as these, one does not need enemies.

    • Initial Complaint

      Date:08/29/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This business misrepresents itself as a third-party organization hired to monitor the credit card processing industry and working in the best interest of the business it contacts. In actuality, they are just another credit-card processing company trying to poach business from another company.The owners of this company should be ashamed that they have their employees act in such a manner. A restructure their business practice is needed.Honesty is always the best policy.

      Business Response

      Date: 09/13/2024

      Thank you for notifying us about this complaint.  We always try to do our absolute best to make sure merchants are aware of who we are and what services we provide.   Obviously one of our goals is to save you money, but more importantly we want to start by creating good business relationships, and that absolutely did not happen.  We have entered your phone number into our "do not call list" to prevent any further contact to the phone number you've included in this communication.

      Again, thank you for bringing this incident to our attention and please let me know if you need anything else from us,

    The Processing Depot is NOT a BBB Accredited Business.

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