Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/21/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Alliance Solicitor contacted one of our property locations saying that were we running low on toner and they were authorized from Canon to ship a new one. Neither was true. All of our printers are under contract. ***** was delivered and invoiced at twice the normal price, billed to the person that they had solicited. Do not do business with this firm for any reason.

  Business Response

  Date: 08/29/2023

  Dear BBB:

  We received your letter dated August 21, 2023. We spoke with ************************* on August 21, 2023. ******** Southdate has been placed on our Do Not Ship List, the account is closed, and the Invoice is credited in full with a Zero balance. We apologize for this experience.   

  We do appreciate any information that *** contribute towards our continued effort to maintain policy and procedures.
  
  Alliance Imaging Supplies has full disclosure requirements to eliminate any possibility of a customer confusing us with local suppliers. No deceptive trade practices are ever used or allowed.
  
  **** mentioned his local supplier/Leasing Agent; his perceptive is somewhat colored by the local supplier.
  
  The facts are we have a variety of supplies and services that local companies do not offer.

  Please feel free to contact me directly in the future if need be.

  Thank you. 

• Initial Complaint

  Date:08/16/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We received a call from a company that claimed to be affiliated with Advanced. They didn't ask if I'd like to order anything, but told me there was a change in price for our cartridges and since we were not previously notified, they had place an order for us and would honor the cheapest price. They asked me if I wanted to pay by credit card and I told them to send me an invoice, everything sounded legit and they told me we would get the package soon. Today 8/14/2023 we received the toner and it was the wrong one and I noticed the company that shipped it was ALLIANCE IMAGING SUPPLIES not the company we deal with. I called our company and they said they never called us and the we had probably being victims of a scam. Good thing I did not give them any credit card info.

  Business Response

  Date: 08/22/2023

  Dear BBB:

  We received your letter dated August 16, 2023. We spoke with ***** on August 21, 2023. ********* Diamonds been placed on our Do Not Ship List, the account is closed, and the Invoice is credited in full with a Zero balance. We apologize for *********************** experienced.

  We do appreciate any information that *** contribute towards out continued effort to maintain policy and procedures.  

  Alliance Imaging Supplies has full disclosure requirements to eliminate any possibility of a customer confusing us with local suppliers. No deceptive trade practices are ever used or allowed.

  ***** mentioned she spoke to her local supplier Advanced.Her perspective is somewhat colored by the local supplier.

  The facts are we have a variety of supplies and services that other suppliers do not offer.

  Please feel free to contact me directly in the future if need be.

• Initial Complaint

  Date:08/10/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Company falsely stated that they were in business with our copier lease agreement with BBE to a fill in office staff member and then automatically began sending invoices with toner. Our lease agreement provides toner for free and the office assistant did not understand so when the shipments came with an invoice she was sending payment. We contacted them today and stated that we intend to return and want a refund for fraud and they have only agreed to allow us to return the most recent shipment. This was never agreed to by our owners or anyone with authority at our office and therefore we expect a full refund.

  Business Response

  Date: 08/22/2023

  Dear BBB:

  We received your letter dated August 10, 2023. We spoke with ******************************* and the matter has been resolved to her full satisfaction.

  We originally spoke with *************************, then *****. ********************* spoke with their local supplier. The comments in the above complaint are simply not the truth. Seems Heritage Realty has a perspective color by other vendors.
  
  We do appreciate any information that *** contribute towards our continued effort to maintain policy and procedure.Alliance Imaging Supplies has full disclosure requirements to eliminate any possibility of a customer confusing us with other suppliers.
  
  The facts are we have a variety of supplies and services that local companies do not offer.

  Please feel free to contact me directly in the future if need be.

  Thank you. 

  Customer Answer

  Date: 08/22/2023

  I have reviewed the business response and accept this resolution. 

• Initial Complaint

  Date:05/01/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We received a call from them at the end of last week (4/21) and they claimed to be affiliated with CDS/Xerox. They didn't ask if I'd like to order anything, but told me there was an order placed and they were ************** me know it was on its way, but shipping was delayed. I don't handle the orders for the toner, so I mistakenly assumed it was ordered on our behalf by the company we rent our machine from. I called them and they told me it was a scam. I attempted to call the company back to try and cancel, but the phone line seems to be disconnected? We received the delivery today along with an "invoice" that's labeled as a packing slip. My name is noted as the person who ordered it...when I didn't order from them. There's not even a price a price on the slip.

  Business Response

  Date: 05/10/2023

  Dear BBB:

  We received your letter dated May 1, 2023. We spoke with ******************************* on April 27, 2023. *********************** Literary been placed on our Do Not Ship List, the account is closed, and Invoice #***** is credited in full with a Zero balance. We apologize for ******************************* experienced.

  We do appreciate any information that *** contribute towards out continued effort to maintain policy and procedures.  

  Alliance Imaging Supplies has full disclosure requirements to eliminate any possibility of a customer confusing ** with local suppliers. No deceptive trade practices are ever used or allowed.

  We have been successful in monitoring sales orders to ensure they are all accurate. Thus, we are quite surprised when we hear of orders that are inaccurate.

  The facts are we have a variety of supplies and services that other suppliers do not offer.

  Please feel free to contact me directly in the future if need be.

• Initial Complaint

  Date:04/28/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Alliance Imaging Supplies called and spoke to a newer employee claiming they were our supplier for toner and needed to verify if we are low. We then recieved a toner and and an invoice claiming a verbal P.O. (which we do not do) and an invoice for Ricoh toner and shipping. Just quantities and no total cost. We do not have an account with this company and all of our printing services are handled direct through a local supplier that ******** the printer from. This is clearly a phshing scam where they call initially gathering general company information, then follow up later on with more detailed info on which copier we are using.

  Business Response

  Date: 05/03/2023

  Dear BBB:

  We received your letter dated April 28, 2023. We spoke with ******************************* and the matter had been resolved. *********************** Engineers, Inc.has been placed on our Do Not Ship List. Invoice ***** has been credited in full with a zero balance.

  Any customer issues and misunderstandings are reviewed. When we hear of any order that is inaccurate,we aggressively investigate and deal with the allegations of inaccurate actions.
  
  We do appreciate any information that *** contribute towards our continued effort to maintain policy and procedure.Alliance Imaging Supplies has full disclosure requirements to eliminate any possibility of a customer confusing ** with other suppliers. No deceptive trade practices are ever used or allowed.
  
  The facts are we have a variety of supplies and services that local companies do not offer.

  Please feel free to contact me directly in the future if need be.

  Thank you. 

• Initial Complaint

  Date:02/16/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint is just like the others. This company goes by ********************************************** They use my name and say that I authorize shipment on our copier supplies. We have an agreement with someone else not ********************************************** They have sent us black and colored toner., maybe one is one that fits our machine but most do not. I was unaware that these items were being sent to our office and since I don't received ********* Ex Shipments, these items were also being accepted. When you try to call either company, you cannot reach anyone by phone. Simply Office Supply you get a ********************************** Imaging you get nothing. We keep receiving invoices. Up until today, our accounting department paid these invoices. Since the question was raised as who these people are, payment has been stopped. These items would be returned if we knew how. Please keep this company from contacting anymore and stop sending invoices!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

  Business Response

  Date: 02/20/2023

  Dear BBB,
  
  We spoke with ******************************* on 2/20/23. Alliance Imaging will not process any orders bearing the name, ***** ************* **** We are not affiliated with ************* Supply. The facts are we have a variety of supplies and services that other companies do not offer. We apologize for *******'s experience. We are here to help. Thank you.

  Customer Answer

  Date: 02/21/2023

  (The consumer indicated he/she DID NOT accept the response from the business.)
  When they called. We didn't discuss the fact that we were billed for items that we didn't *********** accounting department paid the invoices unknowingly to the amount of $1,618.50. The items received aren't even items that can be used in our machines.
  The numbers on the boxes seem correct, but when you open them, the cartridges don't fit. *********************** is out money to this business for something we didn't authorize & can't use. We have a contract with Proserve for all copier supplies we would not order from someone else. I also didn't mention the ridiculous shipping & handling charges on these invoices ($89.64 & *****- seriously). Somehow they got my name & said I gave authorization & put my name all over the invoices & packing slips. When "*************************" from "Alliance ***************** called, I mentioned how you can't reach them by phone or with their website. He had some excuses which didn't make sense. Their name & phone number is also blocked on caller ID so it doesn't show up on our system. If this company is legitimate, why doesn't it show up on our phone when they called? He recited the address, phone number and website that is on the invoice. Again, when you call the number, it rings once then its nothing. The website goes to Alliance Imaging which is PPE products. I can ****** any company's address and I can find them. I ****** their address & they are non-existant. We were billed for office products - specifically copier toner. When you try looking up their Tax ID- Nothing comes up. I still believe this is a ********* were taken. Others need to be aware of this so it doesn't happen to them. We do not accept this response & would appreciate to have our money back. It's great that they will no longer contact us in any way shape or form but it doesn't make up for the past and dragging my name down with it.
  See Attachment/File: Invoices packing slips 2-21-2023.pdf

• Initial Complaint

  Date:10/18/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We were contacted by Alliance Imaging Supplies about toner. I was told it would be double what we paid last year because of Covid. They never sent me any toner, but are calling me and sending invoices. I don't even know what they are charging us for because the invoice doesn't have any items on it. Further more the address is in Mckinney TX (Which a look at google maps pulls up JC's Burger House) and the post mark is from SN Bernardino CA. Further more the tax id number used at the bottom of the invoice is for Palm Imaging Corp out of Florida.

  Business Response

  Date: 12/28/2022

  Business Response /* (1000, 5, 2022/10/24) */
  Dear BBB:
  
  I received your letter dated October 18, 2022. We spoke with ******* ******* on October 21, 2022. LaunchWorks CDMO has been placed on our Do Not Ship List, the account is closed, and Invoice #XXXXX is credited in full with a Zero balance. We apologize for ******* ******* experience.
  
  The statements regarding Alliance Imaging Supplies are simply incorrect. We do appreciate any information that may contribute towards out continued effort to maintain policy and procedures.
  
  Alliance Imaging Supplies has full disclosure requirements to eliminate any possibility of a customer confusing us with local suppliers. No deceptive trade practices are ever used or allowed.
  
  We have been successful in monitoring sales orders to ensure they are all accurate. Because of our efforts, we have been able to achieve an extremely low number of customer issues and misunderstandings which are promptly resolved.
  
  Thus, we are quite surprised when we hear of orders that are inaccurate.
  
  Please feel free to contact me directly in the future if need be.
  
  
  Consumer Response /* (2000, 7, 2022/10/25) */
  (The consumer indicated he/she ACCEPTED the response from the business.)

• Initial Complaint

  Date:09/12/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We received a call indicating they were from our local copier supply company and recieved a notification that our machine was low on supply and wanted to confirm the shipping address. We did not order any printer supplies but received a package with toner.
  

  Business Response

  Date: 11/10/2022

  Business Response /* (1000, 5, 2022/09/21) */
  Dear BBB:
  
  I received your letter dated September 13, 2022. I am not sure why ***** ******** involved your office. We have been speaking with ***** ********. **** ********** ******* LLC. has been placed on our Do Not Ship List. The account is closed. The matter has been resolved to his satisfaction.
  
  Alliance Imaging Supplies is an independent company not affiliated with any other supplier, manufacturer, authorized distributor, seller, lesser or servicer of equipment.
  
  Alliance Imaging Supplies has full disclosure requirements to eliminate any possibility of a customer confusing us with local suppliers. Thus, we are quite surprised when we hear of orders that are inaccurate. We appreciate any information that may contribute toward our continued efforts to maintain policy and procedure.
  
  The facts are Alliance Imaging Supplies has a variety of supplies and services that local suppliers do not offer.
  
  Please feel free to contact me directly in the future if need be.

• Initial Complaint

  Date:09/09/2022

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Much like the other complaints I am reading here. This company seemed as if affiliated with my supplier of my copier and sent a toner that was still on a discounted rate, before the rates were going up. They were very attentive about the order and many different people have called me about the order all the way up to the bill being sent. On the back of the bill there is a statement about returns being paid in full within 90 days of ordering. Since calling them I have had courteous staff, but absolutely no resolution. I have been told I would receive an email return label and that I was placed on the do not ship list. I have not got a label. I called back and emailed them, only to then get an email that there was an attached return label... there was not. I am not sure if they are trying to run out their clock of 90 days, but we will not be paying for this toner one way or another and only wish to return it.

  Business Response

  Date: 10/26/2022

  Consumer Response /* (2000, 5, 2022/09/12) */
  This issue has been resolved. The cartridge has been returned to USPS and contact was made directly with the company.