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Business Profile

Fallout Shelter Equipment and Supplies

Rising S Company LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fallout Shelter Equipment and Supplies.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:02/07/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Bought an underground shelter back in 2021 for $100,000 which included delivery cause I was in the process of moving to ********* which they were well aware of and said it would be no problem. I did have communication with them from time to time in the beginning and they kept saying I was in cue for the delivery. And now they won't answer or return my calls.. I just want my money back I have proof of my purchase that I never received

    Customer Answer

    Date: 03/06/2025

    Good afternoon! This is ***** ******** responding to your message. Thank you so much for even reaching out to them. Ive reached out several times I have not received any response. About three months ago the new owner his name is **** ? I had texted the old owner and his name is ***** and he gave me the new owners phone number anyway, I dont think the new owner knew that when he answered the phone that it was a disgruntled client, it was a Friday when I called him. He answered the phone when he figured out who was on the phone he said lets talk Monday. I was very excited because I thought oh my God I might be getting somewhere. He has not returned my phone call since and that was three months ago. Im very distraught and very scared. Im confused $90,000 was a lot of money was all I had

    Customer Answer

    Date: 03/06/2025

    Hello, this is ***** ******** again. I wanted to add the phone numbers that I have on file.
    ***** ***** was the old owner ************ and his brother **** ***** ************ **** was In charge of sales , I talked to him often. He was the one I wired the money to which Im looking for that document. I do have it and all the numbers are on there including the bank that they used. I will get that document to you ASAP.. And last, but not least this is the new owners phone number his name is Brad ************. Thank you very much I really appreciate you guys!

Rising S Company LLC is NOT a BBB Accredited Business.

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