Complaints

This profile includes complaints for HealthMarkets Insurance Agency, Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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HealthMarkets Insurance Agency, Inc has 42 locations, listed below.

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  HealthMarkets Insurance Agency, Inc

  9151 Boulevard 26 North Richland Hills, TX 76180-5600

  
• 

  Insphere Insurance Solutions, Inc.

  7150 E Camelback Rd Ste 310 Scottsdale, AZ 85251

• 

  InSphere Insurance Solutions

  426 N. Main St. Elkhart, IN 46516

• 

  HealthMarkets Insurance Agency, Inc

  154 Reedsdale Rd Milton, MA 02186

• 

  HealthMarkets Insurance Agency

  1415 Elbridge Payne Rd Ste 200 Chesterfield, MO 63017-8537

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They stop helping me because I had to change insurance 3 times in on year. I changed because they put me in ones that don't cover my doctors. And now they won't assist because I changed to many times. Isnt this their job?

  

  Business Response

  Date: 04/29/2025

  Thank you so much for reaching out to us. We appreciate the opportunity to assist Mr. ***** We will need more information, HealthMarkets Insurance Agency has hundreds of agents in the state of *****, can Mr. **** please let us know the name of the agent he was working with. Thank you!

   

• Initial Complaint

  Date:12/18/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is a second request to BBB to recoup my money from my lead account with **********************. HealthMarkets closed the first complaint by saying to the BBB they would contact me directly. Their emails provided by then concrete information or tally of my account. I thought legally they have to show me where my monies went. They have been sending me dozens of emails with the same message that theyre working on it, or resolved the issue, without concrete details or information. HealthMarkets will not answer me regarding an accounting statement of my funds. I am locked out of their system and they have between $2500 and $3000 of my money. Repeated emails from them that give no useful information; there is not a resolution. How can they keep that much money and not provide a written accounting of said funds. This is an endless circle that has been going on for months their emails continue to bring no resolution and no response to my many requests to them. Please help; thank you.

  

  Business Response

  Date: 12/22/2024

  ******** from our field support team has attempted to reach Ms. ******* on several occasions. She has called her home and business number and emailed her to see when it would be a good time to work with her on gaining access to her online account and she has not responded. ******** is out of the office until December 26, 2024. Ms. ******* needs to let her know when it would be a good time after the 26th and she would be happy to assist her. Thank you!

• Initial Complaint

  Date:07/31/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This morning I made the mistake of clicking on an ad to get a health insurance quote, because my current health insurance is expensive. I entered my information and instantly an insurance agent called me to provide quotes. I explained my situation in that I will likely be moving to another state in a few months, and would prefer to hold off on changing my insurance. We hung up, and afterwards I was bombarded with 52 MORE CALLS from agents affiliated with this company trying to sell me health insurance. They all called from different numbers with my same area code, so blocking the number was no use. I was bombarded with these calls over a 5 hour period. Most of the calls I ignored, however I did answer a handful of times just to tell them to take me off the list and to stop calling me. They would quickly hang up and not listen. I became so distressed at the nonstop calls that I actually had an emotional breakdown from the harassment by this company. I am terrified the harassment will continue. STOP CALLING ME OR I WILL PURSUE LEGAL ACTION. Disgusting predatory sales tactics from this lowlife company.

  

  Business Response

  Date: 08/08/2024

  Thank you so much for reaching out to HealthMarkets so that we are able to review this issue for ******************. Please know that we are looking into this and will be responding to her once our review is completed. 

  Customer Answer

  Date: 08/08/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  *************************

• Initial Complaint

  Date:06/14/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The purpose of the complaint is to receive a response and refund for a non-refunded purchase. In December of 2023, I joined ************** as an independent insurance contractor (A66485). With not much traction, I decided to purchase $150 in (leads) to get interested clients. Afterwards, I was informed that these leads were "recycled". Once realizing this was not the agency I wanted to continue with, I came to the conclusion that I just was not a good fit for HealthMarkets and requested on my own accord to leave on the 17th of March 2024. My contract was terminated at my request on 22 March 2024. Now, on 17 May 2024, I inquired about the refund of leads that deposited to my leads account (that was never utilized). On May 23, 2024, I was informed that the issue was resolved. This is simply not true. My response to that e-mail was that I was unable to return my $150 because I could no longer access that account (being terminated). I didn't receive a response. I followed up on 29 May. A few days later, on Jun 4th, I got a response stating that funds could not be refunded once an account terminates. I questioned the legitimacy of this statement as I reiterated the fact that I requested termination on my own. Furthermore, why state that this issue was resolved knowing full well that it was not. The last correspondence was that they'd be sending my concern to the manager for further review. Despite this being only 10 days ago on Jun 4th, I'd like to highlight that my original request for a refund was made along with my request for termination on 17 March.

  

  Business Response

  Date: 06/24/2024

  Thank you so much for reaching out to us. Please know we are currently reviewing this complaint and will be responding directly to **************. Please let us know if you have any questions. 

  Customer Answer

  Date: 06/25/2024

  Complaint: 21852285
  
  I am rejecting this response because: This response does not resolve my complaint. The response from HealthMarket only prolongs their action(s). Especially, considering it has been going on for several weeks. I received two e-mails from them on June 17th stating that my ticket was assigned and resolved (see attached). Nobody reached out to me. Therefore, I am not confident they will actually respond to me directly. I request to continue the BBB's involvement with this complaint until the issue it is resolved for certain.
  
  Regards,
  
  *****************************

  

  Business Response

  Date: 06/25/2024

  I can assure you we are looking into this ************** and someone will be getting back to you. Unfortunately, when the Better Business Bureau complaint doesn't include a signed authorization for release of information we are limited to what we can share with them.  

• Initial Complaint

  Date:04/23/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Do not provide this company with any of your personal information, though that *** not even matter because this company has been telemarketing me without permission for at least 6 months ***be longer. Their marketers are rude and will hang up on you if you do not answer their questions with favorable responses to them getting the sale. I am a health agent in **. I help people personally, face to face with getting coverage through the marketplace. I spent now more than several hours on the phone with clients and the marketplace because this company is unethically switching clients into plans that do not even offer the coverage options that these clients need. Whats worse is several of my clients have been switched now multiple times since January 1st 2024. Each time they are switched and are unaware of these scammers they go in for doctor visits or to get prescriptions only to find that they now have to pay full price for those prescriptions or services. Every time an agent assists with a marketplace plan they are required to get a consent form signed stating that the client is giving permission to that agent to act in the best interests of that client. This company is only interested in one thing, their commission. Not only do I want this company to stop contacting me as I can assure I never gave them permission to do so, I am an agent and handle my own. But I also wanted to let them know as well as the readers who come to this site that an investigation is under way. A formal complaint has been filed with the *** and will also be filed in the state of Florida as well as every state in which the agents who are involved hold license. You should be ashamed of how you conduct business and for how you willingly jeopardize the health and well being of not just my clients but Im sure ALL of YOUR clients!

  

  Business Response

  Date: 05/02/2024

  Thank you so much for reaching out to us. We contacted ************** via email in order to gather more information from him. Please let us know if you have any questions.

• Initial Complaint

  Date:03/21/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a fraud 1095-a form I have contacted health market place to inform information is incorrect I have paid for health insurance through my job for the whole year, I have placed 2 escalation for assistance I have proof from the third party insurance and my job that I had no coverage through the marketplace have received letter already from third party saying that my records is correct I had no insurance with them and I did not use any credit

  

  Business Response

  Date: 04/01/2024

  Thank you so much for reaching out to us. We are not showing ****************** as a customer of ********************. Unfortunately, we will not be able to assist in this matter, she will need to contact the Federal Marketplace for further assistance. 

  Customer Answer

  Date: 04/02/2024

  Complaint: 21462672
  
  I am rejecting this response because:
  
  Regards,
  
  Shi'***********************

• Initial Complaint

  Date:02/13/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Health insurance market and Ambetter has opened a health insurance policy on me that I DID NOT agree to I have health insurance through my work company and the health market place is trying to take my Income taxes over something I had no club about until I filed my taxes. Ive spoke with them many times to complain and cancel any policy. I just spoke with them on 2/13/24 where they told me that I had a new policy but canceled them on 1/6/24 when I found out about them by a letter considering taxes. The address on the letters are Department of health and human services ***********************************************

  Customer Answer

  Date: 02/13/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  *****************************

• Initial Complaint

  Date:11/14/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I submitted a quote request on HealthMarkets Insurance Agency's website to see what my options are for health insurance. I selected "continue online" when they asked if I wanted an agent to call me. Within minutes, my phone started blowing up with call after call. I submitted the request around 2:30 pm. It is now 4:54 pm and I received 32 phone calls from various numbers. I answered 3 calls and asked to be removed from their calling list because I did not ask for calls, I just wanted to see the information online. I've received 15 calls since then. I blocked a lot of the numbers but they keep calling from new numbers.

  

  Business Response

  Date: 11/16/2023

  Thank you for reaching out to us. We have researched this and responded directly to **************** via email in order to provide her with our findings. Please let me know if you have any questions.

• Initial Complaint

  Date:10/10/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called the health market number on October 5th. I was looking for information on health insurance due to the fact that I was being laid off from my job. Within just a few days on October 9th I received a job offer.I have answered every phone call and ask to be taken out of their system that I was no longer in need of healthcare services. That is if I'm able to get that far in the conversation. 9 times out of 10 the moment I say I'm no longer interested they hang up on me and I'm not able to request to be removed from their call list. If I do get someone that listens they tell me they're going to remove me but apparently I'm not. I have received so many phone calls between the 5th and the 9th from multiple companies (i.e Qoute Wizard, ************, etc) since filing out my information on there website. I had 9 messages from Quote Wizard within 5 hours!

  

  Business Response

  Date: 10/26/2023

  Thank you for reaching out to us and allowing us to look into this for ********************. A letter was mailed to her today addressing her concerns and she should receive soon. Please let us know if you have any questions. 

  Customer Answer

  Date: 10/26/2023

  Complaint: 20719807
  
  I am rejecting this response because:  I am still receiving an exorbit amount of phone calls in regards to health insurance I no longer need. I would like to be removed from their database and any of their partners databases
  
  Regards,
  
  *************************

  

  Business Response

  Date: 11/13/2023

  Good afternoon,

  Thank you for reaching out to us. Please see the attached letter that was mailed to ******************** on October 23, 2023. As indicated we have already added her to our company do not call list. Unfortunately, this will not prevent other companies from calling her. Please let us know if you have any questions. 

  Customer Answer

  Date: 11/14/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  *************************

• Initial Complaint

  Date:07/05/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I connected with a ************** broker who swore they had the best deal, once I realized that we were required to have some kind of health plan and I was a contract employee - single mom but kids covered under dads' policy. He signed me up for basic medical and I recall adding something on but I quickly reviewed any signature pages and didn't see anything out of ordinary. I acquired full time employment some time later and decided to let policy lapse and just not pay. Somehow, the main policy lapsed, but the additional one I had zero details on kept billing me, unbenownst to me. No communication, no annual reminder of you still have xyz policy, etc. Just ordinary spam the company sends. I just realized I've been paying over 2 years of policy payments for this, and nothing for it. No communication. No insurance card. Nothing. I have blocked it from my bank and plan to contact broker but this is ridiculous and seems to be a pattern with other people from reports on here. Smoke and mirrors, difficulty cancelling payments, etc. Saddest yet is I never used either policy even though I am a single mom with challenging health issues. Will provide bank statements showing debits if proper authentication from company/contact made. Please advise.

  

  Business Response

  Date: 07/13/2023

  Thank you so much for contacting us. Please know that we are reviewing **************** complaint and will be providing a response directly to her. Please let us know if you have any questions.