Complaints

This profile includes complaints for HealthMarkets Insurance Agency, Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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HealthMarkets Insurance Agency, Inc has 42 locations, listed below.

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  HealthMarkets Insurance Agency, Inc

  9151 Boulevard 26 North Richland Hills, TX 76180-5600

  
• 

  HealthMarkets Insurance Agency, Inc

  10 Thornhurst San Antonio, TX 78218

  
• 

  HealthMarkets Insurance Agency, Inc

  PO Box 982010 North Richland Hills, TX 76182-8010

  
• 

  Insphere Insurance Solutions

  2 Village Green Rd Hampstead, NH 03841

• 

  Insphere Insurance Solutions

  2158 Northgate Park Lane, Suite 100 Chattanooga, TN 37415

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/20/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I met my broker, *****************, in person to talk about medical insurance. I informed him I was looking for coverage for December 2022 and possibly ******* 2023 as I had two job offers pending. I signed up for coverage for December 2022. I was unable to get into my account because the broker set it up with an incorrect email address. Once that was fixed, I wasnt able to access my account because the representative informed me my birthday was wrong. The broker entered that information incorrectly as well. In December the broker contacted me to ask if I wanted coverage for ******* 2023. I informed him in two separate emails I would like coverage for only the month of *******.I continued to receive invoices after *******. I wasnt concerned when I received the initial invoice as I thought it might take a month or two for Connect for Health or Friday Health Plans to remove me from their system. However, after receiving the additional invoices, I called Friday Health Plans asking why I was still getting invoices at which time I was informed that they never received a termination request from my broker, as its customarily done. I also believed having not made the payment since *******, that wouldve canceled the policy. Additionally, believing that my coverage ended the last day of *******, I never used this insurance.I emailed the broker for his assistance in rectifying the situation. His response In order to protect myself and my clients I wont make any changes to a clients profile without direct written approval. My apologies if that wasnt clear during our correspondence. It wasnt clear. ***** never disclosed any of this information to me. I was never informed that I needed to cancel the policy or send him yet another email requesting him to do so. I did however inform him more than once, both verbally and via email, that I only needed coverage for ******* since I had accepted a job offer. I feel it is a reasonable expectation that he wouldve taken care of it accordingly since I made my wishes explicitly known. At the very least I feel he shouldve contacted me in February to ask if I wanted to continue coverage. He did not. I called Connect for Health to cancel the policy. The representative informed me my broker has signed me up for the entire year. They also informed me since my broker had neglected to submit a cancelation request, he can simply submit a request to have the policy termination date backdated to ******* 31, 2023. She said this was an easy process but had to be submitted by the broker. I emailed ***** again letting him know he only needs to submit a request to which he responded a week later Unfortunately, Connect for Health ******** won't allow me to simply backdate a policy termination date. This is 100% inaccurate according to the Connect for Health representative. I dont know if ***** is unaware of the policy or unwilling to rectify the situation for fear of losing his commission. Either way I feel his business practices are unprofessional and unethical. Instead of trying to help his client, I received a brush off.I shouldnt have to pay for coverage months I explicitly said I didnt want or have adverse tax ramifications for the same reason. I would appreciate your help resolving this issue since my broker is unwilling to do so. Thank you.

  

  Business Response

  Date: 06/27/2023

  Thank you so much for reaching out to us. We wanted to let you know we never received any of the previous notices that were sent regarding this customer. We did see on the copies of the previous notices that you provided, these were addressed to "*************************", we are not sure who that is. We did receive your latest inquiry on June 21, 2023 and we are researching this matter for Ms. **** We will be responding directly to her. Please let us know if you have any questions. 

• Initial Complaint

  Date:04/17/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I think this company might be a scam. I contacted an agent listed and she responded quickly. She was pushy and aggressive. When I tried to move forward and sign up she did not respond to multiple outreaches for several days. I contacted another agent and he began to become aggressive and would not allow me to preform secure payment. Telling me I was paranoid and that is why the agent would not work with me before. The prior agent never reached this step in the process.

  

  Business Response

  Date: 04/26/2023

  Thank you for reaching out to us. We would be happy to try and assist ****************** further; however, we will need additional information from her. Can she please provide the names of the agents she worked with.

• Initial Complaint

  Date:03/29/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 3,2022 at 11:12 am I texted *******************************, *************) my ****** Markets agent from ******** **. I told her I had secured health insurance through my workplace and no longer needed my short term coverage. She instructed me to call the number on the back of my Priority ****** card which I did. I asked her then who I should contact to cancel the riders we had put in place. She texted back the same day at 1:01 pm these exact words."The riders are embedded into a given policy. When that policy is canceled, it cancels the entire policy along with its contents. On this advice I felt that my riders were canceled. This was not the case. My account had been debited monthly via ACH(therefore no paper bill was sent) until I realized on March 6th 2023 that the riders had not been canceled. I had paid 12 payments of $199.45. I contacted ******* on March 7th at 5:26pm. She agreed that I had done as I was instructed but that I now had to deal with ********* directly. She was a third party Independent agent for ****** Markets and held no responsibility. I had already opened a case with ********** who agreed to refund 2 payments as a courtesy. I am asking for the other 10 payments be refunded back to me. I believe that ******************************* did not counsel me correctly. I imagine she also received commission on these payments. I believe that I am making what is called an errors and omissions claim.I have all of our correspondence via text with *******. I appreciate your help and look forward to your response.

  

  Business Response

  Date: 04/11/2023

  Thank you for reaching out to us regarding the complaint from ********************. We are currently reviewing this complaint and will be responding directly to ********************. Please let us know if you have any questions. 

  Customer Answer

  Date: 04/17/2023

  Complaint: 19866260
  
  I am rejecting this response because:I have not heard from anyone in five days and do not want the case closed with the Better Business Bureau
  
  Regards,
  
  *****************************

  

  Business Response

  Date: 04/25/2023

  A response was mailed to ******************** today. She should be receiving this soon. Please let us know if you have any questions. 

  Customer Answer

  Date: 05/01/2023

  Complaint: 19866260
  
  I am rejecting this response because: i have received no correspondence via mail as was indicated
  
  Regards,
  
  *****************************

  Customer Answer

  Date: 05/03/2023

  Better Business Bureau:

  I would like to reject the offer of Mediation for complaint ID ********.

  Regards,

  *****************************

• Initial Complaint

  Date:01/26/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My boy friend applied to the health market insurance agency for health care over the phone but the agent put as if we (me and him) are married. WE are NOT married. I got a ****-A form under my name from the health market insurance agency stating i need to file taxes but it will effect my social security income since they put us as married. I tryed calling several times to ask them to take me off and no one will, last person i spoke to was rude and yelled out at me over the phone and refused to give me his badge number while talking over me. His name was *************** he stated over the end of the call. I find this very unprofessional the agency lying in the application and putting us a married then not taking me off when i wasnt even insured through the company and to make matters worse my boy friend ************************* would have received a better health insurance credit if they put him as single.

  

  Business Response

  Date: 02/03/2023

  Thank you for reaching out to us. We are currently reviewing this complaint and will be responding to the customer.

  Customer Answer

  Date: 02/07/2023

  Complaint: 18898959
  
  I am rejecting this response because: Its still not resolved my name is still on the paperwork.
  
  Regards,
  
  *******************************

  

  Business Response

  Date: 03/28/2023

  A response was mailed to the customer on February 23, 2023, so they should have received this by now. 

• Initial Complaint

  Date:11/23/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I reached out to insurance agent ********************* at HealthMarkets for assistance in purchasing medical insurance. I followed through with the application enrollment, after speaking with my husband again, we had additional questions and reach out via phone and text to *****. Via text when asked to cancel the enrollment application, ***** became very pushy requesting us to reconsider. I politely thanked him for his time and requested that he cancel the application enrollment with the text response of: "You can call the company and do it. I work in sales, not cancelations. Best of luck."I was not given the application PIN to go back into my enrollment application and will be calling UHC tomorrow to cancel application as well as trying to reach out to the corporate office of HealthMarkets regarding pushy and rude employee. I would never recommend this company/sales agent to anyone.

  

  Business Response

  Date: 11/30/2022

  Thank you so much for reaching out to us on behalf of this customer. We are currently looking into this issue and have emailed the customer requesting additional information from her.