Complaints
Customer Complaints Summary
- 1 complaint in the last 3 years.
- 0 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:02/29/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This company has continued to call my office over 40 times in the last 3 days. They are trying to sell me something and I have opted out more than one on their automatic system. This is a place of business and they are tying up my line with their SPAM calls. I have asked them several time to stop calling as well. They call from ************ and ************.
Business Response
Date: 02/29/2024
The customer complaining has the wrong **********************. This is International Ritter Brothers, *** DBA Liberty Medical. We do not cold call or have robot calling. We have had the same number for over 34 years **************. Any local call comes from area code (432). We specialize in portable oxygen concentrators and do not have sales people calling individuals unsolicited. We are contacted by customers or typically the physician offices and hospitals and only call back. The customer needs to look up "**********************" and will see that their are numerous Liberty Medical listings nationwide.
I am more than happy to speak with the customer directly to clarify and ask that this complaint be removed as we take our customer's privacy and as a woman and family owned business, have a strict policy of not contacting customers who have not called us.
****** Ritter, CEO
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