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Business Profile

Utility Billing

Paris Water Billing

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Paris Water Billing's headquarters and its corporate-owned locations. To view all corporate locations, see

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Paris Water Billing has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:03/17/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      There was a pipe burst a block down from me Nov/24 and Paris water and billing say it didn't get charged to my bill but Dec /24 I got a large water bill and called to find out about it took forever to get to talk to someone the supervisor from Paris water and billing told me it was my water usage an that the high bill is from when I had pipe problems at my house in Sept/24 and that I could pay $200 to keep my water on or for a payment extension and I told them I get disability once a month I wasn't able to pay that I've still been paying my bill except the disputed bill but for almost 3 weeks now I've gone without water cause they disconnected my service without ever getting back to me before they did and now no one will return my call I had initially contacted Puct they could only do a formal complaint and my info would be public I contacted the Paris water and billing supervisor and the city of Paris tx mayor I don't know what else to do Im just wanting my water restored with no fee and my bill adjusted and credit for the time my water was off I've had high bills before and they worked with me but I never complained just paid it out but I brought up something they did so now they don't want to work with me cause I'm disputing the bill I've been a customer for like 18 yrs so this is crazy for me

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