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Business Profile

Milk Distributors

Legendairy Milk

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Milk Distributors.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/21/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 02/24/23 I ordered Liquid Sunflower Lecithinamongst other items. Upon retrieval the product was completely solid and not able to pour the product from the bottle. I contacted customer service upon receiving the item. I spoke to one representative via email who stated thats how it la supposed to be and suggested warming the prosy too. I informed them that wasnt working and needed a new item that was t soils or my money back. After such correspondence I stopped getting answers. Ive started new customer service chats and no one responds. I am no reaching out to BBB with hopes of receiving my money back

    Business Response

    Date: 03/22/2023

    Hello, 

     

    We are aware of this customer's complaint about our Liquid Sunflower Lecithin product. We have been in timely and constant contact with the customer when she has reached out.  Our team has addressed her concerns about the product thoroughly with the assistance of our quality control team. Given the interaction with the customer, we are surprised to learn she has filed a complaint. 

     

    The customer provided photos of her product and after consulting with our quality team for confirmation, the consistency of the product was determined to be normal, and we communicated this information to the customer. We also provided tips to help ease the product out of the bottle since the consistency is thick, but the customer never acknowledged if she used these tips. Our agent responded to the customer on March 2nd with this information and even followed up with her to see if the tips provided were helpful after the customer provided photos. The customer did not respond or acknowledge this. She did not respond or reach out again until March 17th, where she stated that no one was helping her.  

    Due to her experience with the liquid Sunflower product, we offered to replace her product with the Sunflower Lecithin Capsules. The customer refused this offer. We then offered her $25 store credit, which is more than the product cost of $21.99, and she refused this offer as well. Given her experience and refusal to accept our offers, this concern was escalated and the customer received a refund of the product cost on Monday, March 20th. We have been very accommodating with this customer to resolve her complaint. 

     

    I have attached the complete customer interaction for review. This includes all communication and the dates and times we communicated with the customer.

     

    Thank you for your review of this case and please let me know if there is anything else we can provide you to resolve this.  

     

    Be Legendairy! 

    ***************************

    Customer Service and Operations Manager

     

Legendairy Milk is NOT a BBB Accredited Business.

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