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Business Profile

Air Conditioning Contractors

Total Air & Heat Company
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/10/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

    From: ***** ***** <************************************************************>
    Sent: Monday, April 14, 2025 3:14 PM
    To: Complaints <**********************************************************************************************************>
    Subject: Re: You have a New Message from BBB serving *******************, Complaint #********

     

    I have agreed with the business manager of the company to have a new furnace installed.  Thank you for your help in this matter.

     

    **** ***** Jr.

    ound the problem-a steady drip of condensate onto the burner manifold and ignitor, which had caused rust and deterioration on these parts. For some reason, the parts necessary for my repair have not yet been ordered according to ****, the shop *******. It has been a week since the problem was diagnosed, and I don't understand why the company won't make the necessary repair.

    Business Response

    Date: 04/22/2025

    This customer was upset because the gaskets and parts needed to complete his repair werent available at the local distributor.  He said he found the parts online but as a professional business and with this work being warrantied, it must be purchased by the manufacturer's distributor so we can get the warranty credit for the parts.  In lieu of waiting for the parts that were on backorder, we took the extra steps to request an entirely new unit from the manufacturer.  This took a day to complete but we felt it was in the best interest of the customer and the most beneficial way to address the customers need since they were very concerned with getting the unit fixed immediately.  We completed the unit replacement last week and the customer was beyond satisfied and said that they would take down any reviews that were left as well as mailed a tip for the install crew that completed the work.  This customer has been made wholly satisfied and should not have issue with us anymore. 

  • Initial Complaint

    Date:07/26/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 11-19-14 I paid Total air $8940.00 for a air conditioner unit. 10 years parts, 10 years compressor,20 year heat exchanger ,10 year on all our labor. this is the reason I went with this company. There were cheaper company's ,.But because there sale rep *** said "10 years on all our labor " and they would come out every 2 years for maintenance, I thought it was worth it to go with the higher price. But when I called ******* who said she is the owner, "told me she let ****** and will not Honor my contract. They came to fix air conditioner on 7-17-23 and said i needed to pay $330.00. After 30 days she will charge interest, and then send it to a collection agency. " help,what can i do?

    Business Response

    Date: 07/26/2023

    I do not believe this is our customer.  We do not have a Jamels or *** who work for us.  Its our belief this person has complained against the wrong company

    ***********************

Total Air & Heat Company is BBB Accredited.

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