Complaints

This profile includes complaints for Toyota Motor North America, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Toyota Motor North America, Inc. has 18 locations, listed below.

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• 

  Toyota Motor North America, Inc.

  PO Box 259001 Plano, TX 75025-9001

  
• 

  Toyota Motor Sales USA

  4550 Creek Road Cincinnati, OH 45242

• 

  Toyota Motor Manufacturing N.A.

  25 Atlantic Ave Erlanger, KY 41018

• 

  Toyota Motor Credit Corp

  3957 Westerre Parkway, Suite 200 P.O. Box 31826 Richmond, VA 23294

• 

  Lexus-Division Of Toyota Motor Sales, USA, Inc

  450 E Diehl Rd Naperville, IL 60563

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/03/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When we bought this 2023 Venza, we were under the impression that GPS navigation would be at n/c FOREVER. You (Toyota) know this is not the case. Our 2020 RAV4 still has this free feature. Now in the 2023 *****, "a subscription required" pops up and we cannot otherwise use it. We don't want "Cloud" or "Dynamic" navigation, just the standard type that our 2020 RAV4 uses. We are none too happy over this, and we do not plan to feed you forever via subscription. We paid plenty for this car - you should be ashamed of yourself. What, please can you do about this?

  Business Response

  Date: 01/16/2025

  We have reviewed the complaint filed by the Guest through our Brand Engagement Center.Per our records, we do not reflect any recent contact from the Guest to our Brand Engagement Center.  We encourage the Guest to contact us at ************ so we may further evaluate the Guests concern.

  Customer Answer

  Date: 01/17/2025

  I have reviewed the business response and accept this resolution, although I am NOT thrilled with their tactics.

• Initial Complaint

  Date:01/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I own a 2020 Toyota Tacoma that was purchased new in ** in January of 2020. I purchased a Toyota Factory Extended Warranty and I've kept up with factory maintenance and have driven the vehicle ****** miles. I drive less than 6k miles per year. My last service was with Toyota of ************************ in 2023. I have driven less than 8k miles between services. I moved out of state and am no longer within that dealers service area.On December 31st, 2024 I went to change the oil on this vehicle. I used appropriate tools for the job. Upon starting the work, I noticed that the drain pan plug, oil filter canister plug, and oil filter canister itself was overly torqued beyond specification.I was able to remove the drain plug and the oil filter canister plug (to drain the filter as is recommended by Toyota) with incredible difficulty due to over-tightening. Upon attempting to remove the oil filter canister, no amount of hand tool or power tool force could remove the canister. It was overly torqued and unmoving. In attempting to remove, the canister shattered, draining the remaining oil and not allowing for the engine to be filled to be operable.Research online shows that this problem is common and a frequent failure point for all Toyota products, often shattering and often being over torqued by Toyota technicians.I reached out to Toyota's ************* team on January 2nd as they were closed for the New Year holiday. Toyota referenced me back to the dealer that did the service which is ***** miles from my home. Upon explanation, they recommended reaching out to a local dealer but refused any warranty service due to "negligence". I've performed oil changes for decades and have never had an issue this dire due to engineering decisions made by a manufacturer.I was then told to reach out to a local dealer who confirmed that work would not be done under warranty.I am seeking compensation due to an obvious and documented design flaw that impacts right to repair.

  Business Response

  Date: 01/17/2025

  We have reviewed the complaint filed by the Guest through our ************************ and regret to hear of the concerns reported by the Guest.  
  
  To best address the Guests concerns, we will need to refer the guest to the dealership to further review the concern with the services department.
  
  Should the guest have any additional questions or concern we encourage the Guest to contact us at ************ so we may further evaluate the Guests concern.

• Initial Complaint

  Date:01/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a loyal customer at this dealership ********************** ****** of ************** with an old account. I have always trusted this dealership with my service, but recently their integrity is questionable. I had reserved my service using the Toyota online app that i pay monthly subscription. The price stated on the app was ***** for list of services included in 40k mile factory required for my 2022 *******. They charged me $151.58 instead. They could not justify the difference and stated it was a price error. I have filed a complaint through Toyota but nothing was done at the location and my complaint was closed. This is how Toyota is gaining profits.

  Business Response

  Date: 01/16/2025

  We have reviewed the complaint filed by the guest through our ************************ and regret to hear of the concerns reported by the customer.  
  
  We believe its in the best interests of Toyota customers, ********************** dealers and the Toyota brand for customers to be able to purchase ********************** vehicles with full confidence in their buying experience, including the price they pay and the value they receive.  Toyota dealers are independently owned and operated businesses, and we cannot mandate the actual retail price or agreements.  We have spent decades earning the trust and confidence of Toyota customers and we will continue to work diligently to help ensure that customers who purchase our vehicles retain confidence in Toyota and our more than 1200 independent Toyota dealers. 
  
  Should the guest have any further questions regarding their contract we encourage them to contact the selling dealership, request to speak with general sales manager, to further review the concern. 
  
  

  Customer Answer

  Date: 01/16/2025

  I am rejecting this response because the response from the company doesn't make any sense. I am not asking them to price match anything. I am claiming that i was quoted differently for a "service" for my car on line when making a reservation but i was charged more at same location. it was for the same service and nothing more. When i scheduled a service on my car at a specific location, they charged me more at the same location. No one has contacted me from the dealership to talk about my complaint.  

  Business Response

  Date: 01/17/2025

  We have reviewed the complaint filed by the guest through our ************************ and regret to hear of the concerns reported by the customer.  
  
  We believe its in the best interests of Toyota customers, ********************** dealers and the Toyota brand for customers to be able to purchase ********************** vehicles with full confidence in their buying experience, including the price they pay and the value they receive.  Toyota dealers are independently owned and operated businesses, and we cannot mandate the actual retail price or agreements.  We have spent decades earning the trust and confidence of Toyota customers and we will continue to work diligently to help ensure that customers who purchase our vehicles retain confidence in Toyota and our more than 1200 independent Toyota dealers. 
  
  Should the guest have any further questions regarding their contract we encourage them to contact the selling dealership, request to speak with general sales manager, to further review the concern. 

  Customer Answer

  Date: 01/21/2025

  I am rejecting this response because i have spoken to the manager. I have paid $151 for my car service when i was quoted $***** when booking the reservation. I am just asking for price adjustment. I have attached the quotation for the same services reflecting *****. It should not be complicated to adjust the price. However, I am now convinced that they are not taking my concern seriously or trying to fraud me. I am sure its not just me. 

• Initial Complaint

  Date:01/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  First of all, I called Toyota at ************ to speak with them about this before filing this complaint. They don't answer the line but let you leave your phone number for a callback. That was days ago. They don't call people back. I originally leased a new 2022 ***** from Toyota Hollywood. Prior to the lease ending they asked me to buy out the lease. Once I bought out the lease the car broke down. Highly unusual for a Camry with ****** something miles. They replaced the transmission under the warranty. Then it broke down again. This time they told me that it was due to "contaminated gas" in my tank. I had the state run tests at the last 7-11 I gassed up at, it was the only place I gassed up at in the last 6 days prior to the car breaking down again. The tests results came back negative which effectively ruled that out. Doing an online search, Toyota of Hollywood has a history of complaints regarding this, saying a problem with a car is "contaminated gas." Toyota of Hollywood is either fabricating this test results or put contaminated gas in my tank themselves. The tests show that there was no contamination at the last place I gassed up at. Toyota of Hollywood sold me a car with faulty engine problems I believe and is trying anything they can to get out of addressing the issue. And Toyota isn't calling me back about this.

  Business Response

  Date: 01/15/2025

  We have reviewed the complaint filed by the Guest through our ************************ and regret to hear of the concerns reported by the Guest.  
  
  To best address the Guests concerns, we will need to refer the guest to the dealership to further review the concern with the guest vehicle breaking down.  The guest may go to another Toyota dealership for a diagnostic to the concern. If the concern is caused by outside influence the guest may need to pay for a diagnostic fee. 
  
  Should the guest have any additional questions or concern we encourage the Guest to contact us at ************ so we may further evaluate the Guests concern.

  Customer Answer

  Date: 01/18/2025

  I am rejecting this response because: It's a generic response from a ******* company that does bad business.  If they took any responsibility in addressing the issue they would contact the customer directly to offer assistance. This is a perfect illustration of Toyota's true integrity.  

  Business Response

  Date: 01/22/2025

  We have reviewed the complaint filed by the Guest through our ************************ and regret to hear of the concerns reported by the Guest.  
  
  To best address the Guests concerns, we will need to refer the guest to the dealership to further review the concern with the guest vehicle breaking down.  The guest may go to another Toyota dealership for a diagnostic to the concern. If the concern is caused by outside influence the guest may need to pay for a diagnostic fee. 

  Customer Answer

  Date: 01/23/2025

  I am rejecting this response because: It is a superficial response that makes no effort to resolve the issue at all which reflects the way Toyota does business. My advice to everyone is DO NOT buy a vehicle from them. 

• Initial Complaint

  Date:12/31/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was involved in a car accident on 12/20/2024 and hit another vehicle from behind as he made a sudden stop resulting in my vehicle being a "total loss". When purchasing my vehicle from Toyota I made my decision because it has a Pre-Collision warning system to help prevent accidents. The Pre-Collision system malfunctioned on this day. I took my vehicle to a local Toyota dealership for scheduled maintenance to be done and the service repairman and dealership did perform the maintenance but they did not correct this even though there was a "recall" from Toyota for Pre-Collision malfunctions. I've attached pics of the recalls showing the recall.

  Business Response

  Date: 01/15/2025

  We have reviewed the complaint filed by the Guest through our ************************ Per our records, we do not reflect any recent contact from the Guest to our ************************  We encourage the Guest to contact us at ************ so we may further evaluate the Guests concern.

  Customer Answer

  Date: 01/15/2025

  I am rejecting this response because I would like an email to submit my complaint not over the phone. I work full-time and it is very inconvenient for me to have to call and wait ridiculous wait times to speak to someone.

  Business Response

  Date: 01/17/2025

  We have reviewed the complaint filed by the Guest through our ************************ Per our records, we do not reflect any recent contact from the Guest to our ************************  We encourage the Guest to contact us at ************ or go to ********************************************************** so we may further evaluate the Guests concern.

• Initial Complaint

  Date:12/31/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 10/19/2024, i was involved in a not-at-fault vehicle accident in my new 2024 Toyota Tacoma truck. The next day i took it to a Toyota Certified collision center. Now 60 days later, Toyota still refuses to allocate the necessary repair parts.

  Business Response

  Date: 01/15/2025

  We have reviewed the complaint filed by the Guest through our Brand Engagement Center. 
  
  We can confirm a case is being actively being reviewed. 
  
  We encourage the Guest to further allow the brand engagement center to review and provide to next steps. Should the guest have any additional questions we encourage the guest to contact us at ************.

  Customer Answer

  Date: 01/15/2025

  I am rejecting this response because:   The *********************** is a waste of time. They do not do anything. I need action not words like they do. This is a ridiculous response on this complaint by Toyota because they know this. A man named **** from Toyota call me last week. He said he was above the *********************** and he confirmed that the *********************** has no authority to accomplish anything. 

  Business Response

  Date: 01/17/2025

  We have reviewed the complaint filed by the Guest through our Brand Engagement Center. 
  
  We can confirm a case is being actively being reviewed. 
  
  We encourage the Guest to further allow the brand engagement center to review and provide to next steps. Should the guest have any additional questions we encourage the guest to contact us at ************.

• Initial Complaint

  Date:12/30/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am trying to utilize Montanas Lemon Law against ****** Motors for my 2024 Toyota RAV4 purchased December 4, 23. We originally brought our vehicle in for regular maintenance on 5/21/24. The vehicle pulled slightly to the right so they performed an alignment, rotated the tires, and completed an inspection where apparently everything passed. The next day, the car started pulling even worse but now to the left. We called and made an appointment to bring it back in. This time we were told it was a bad tire causing the issue. Keep in mind that the car (including the tires) was inspected just days prior. They ordered us a tire which was finally replaced on 6/13/24. This still did not fix the issue so they came and got the car the following Monday, 6/17/24. This time they performed more test drives as well as worked on the alignment and tires further. Each time they claim theyve test drove it and the problem is fixed and each time it comes back to us the same. The vehicle was brought back in 7/8/24 where they attempted to fix the car again by performing a recalibration. At this point we were told if the problem was not resolved, they would replace a part. We called a couple days after getting the car back and told them it was still not fixed. They said they would order the part so we waited several weeks for that to happen and never heard from them. We went back in and the part had never been ordered. At that time we were given a rental and they kept our car for several weeks. They claimed at this point to have replaced the steering gear. We informed them once again this did not fix the problem and they informed us they would bring an engineer in to take a look. Now we have called them to follow up on this with no return call. At this point we have given many more chances than required by law for the issue to be resolved and would like a new car or our money back as the lemon law states is required by them. At this time the vehicle has less than ****** miles on it.

  Business Response

  Date: 01/13/2025

  We have reviewed the complaint filed by the Guest through our ************************ Per our records, we do not reflect any recent contact from the Guest to our ************************ We encourage the Guest to contact us at ************ so we may further evaluate the Guests concern.

  Customer Answer

  Date: 01/22/2025

  I called the number Toyota provided. They are currently reviewing the case to see if it qualifies for the Lemon Law and will get back to me in 7-10 days. 

  Customer Answer

  Date: 01/23/2025

  I am rejecting this response because:   I called the number Toyota provided. They are currently reviewing the case to see if it qualifies for the Lemon Law and will get back to me in 7-10 days. 

  Business Response

  Date: 01/27/2025

  We have received the guest complaint.  We have opened a case with the Dispute Resolution team to further look into the guest request.  We cannot guarantee the outcome of the findings.
  
  Please allow 7-10 days for a consultant to reach out to the guest via email.  Then about 60 days for a resolution on the findings.
  
  If the guest has further questions. We encourage the Guest to contact us at ************ so we may provide additional information.

• Initial Complaint

  Date:12/27/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  There was a recall in 2016 , i have never gotten notification, this month i to spend $300,00 on something should have fixed.

  Business Response

  Date: 01/06/2025

  We have reviewed the complaint filed by the guest through our ************************ and regret to hear of the concerns reported by the customer.  
  
  ********************** issued the Extension of warranty coverage for Headlamp Assembly customer support program or ZTZ/CSP providing coverage for the identified concern.  The Guests vehicle is beyond the timeframe of the ZTZ/CSP.  The program expired on 10/31/2016 or ****** miles which ever came first. Once the vehicle is outside of the timeframe of the ZTZ/CSP, the cost of repairs becomes the owners responsibility.
  
  In reviewing the case, we find that Toyota has met its obligations in regard to all expressly written warranties and are unable to grant the Guests request at this time.

  Customer Answer

  Date: 01/07/2025

  I am rejecting this response because:   There was a letter sent out in 2016 that there was a recall on these headlamps, as I was talking to a Toyota representative they did not send out these recalls themselves. They had the department of motor vehicle division send those out. I have never received no such letter back then, if I had, I wouldve had this taken care of had two other recalls on my Toyota vehicles and I immediately had them checked out so why would I not have this checked out, I simply did not receive the recall letter which I think is very unfair 

  Business Response

  Date: 01/15/2025

  We have reviewed the complaint filed by the guest through our ************************ and regret to hear of the concerns reported by the customer.  
  
  Toyota issued the Extension of warranty coverage for ******** Assembly customer support program or ZTZ/CSP providing coverage for the identified concern.  The Guests vehicle is beyond the timeframe of the ZTZ/CSP.  The program expired on 10/31/2016 or ****** miles which ever came first. Once the vehicle is outside of the timeframe of the ZTZ/CSP, the cost of repairs becomes the owners responsibility. The concern is a **************** Program and is not a recall.  
  
  In reviewing the case, we find that Toyota has met its obligations in regard to all expressly written warranties and are unable to grant the Guests request at this time.

  Customer Answer

  Date: 01/15/2025

  I am rejecting this response because:   The letter that they sent out in 2016 never was mailed to my house, and I found out that they did actually mail the letters. They had the motor vehicle department mail them out why they did that. I dont know how I was supposed to know that there was a customer courtesy recall on my truck if Ive never received a letter and I am the original owner of that vehicle, had two other recalls on two different Toyota brands and I had taken them in to get it fixed. Why wouldnt I do it with this recall in 2016 because *** never received notification not by email or my mailing address or a phone call this is unfair to me that I had to pay for this out of pocket. 

  Business Response

  Date: 02/25/2025

  We have reviewed the complaint filed by the guest through our ************************ and regret to hear of the concerns reported by the customer.  

  
  Toyota issued the Extension of warranty coverage for ******** Assembly customer support program or ZTZ/CSP providing coverage for the identified concern.  The Guests vehicle is beyond the timeframe of the ZTZ/CSP.  The program expired on 10/31/2016 or ****** miles which ever came first. Once the vehicle is outside of the timeframe of the ZTZ/CSP, the cost of repairs becomes the owners responsibility.
  
  In reviewing the case, we find that Toyota has met its obligations in regard to all expressly written warranties and are unable to grant the Guests request at this time.

  
  

• Initial Complaint

  Date:12/27/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to express my concerns & seek assistance regarding an ongoing issue with my 2020 Toyota TRD Camry, which I have owned for 3 years. Recently, upon entering the vehicle, a message plays stating "Communication module activation has failed. Please make sure you are in an area with good cellular coverage & try again." This issue prompted us ************ husband) to take the car to Toyota on ********** located in ***, **. Unfortunately, the dealership was unable to resolve the issue & provided us with a number to call for further assistance. Over the course of several weeks, Toyota representatives attempted to address the problem remotely but were ultimately unsuccessful. We were later informed that the message is related to a previously purchased subscription by the cars previous owner, which had recently been canceled. To resolve the issue, we were advised to either pay for the subscription or return to the dealership, where they would be sent steps to fix the problem. The cost quoted for this service was $230 out-of-pocket. This explanation is concerning to me. I feel strongly that this issue stems from a system glitch or defect rather than typical ************ & I believe it should fall under Toyotas responsibility to resolve. While I do not have an extended warranty, I am not requesting coverage for unrelated issues like a touchscreen replacement or other electrical components. This issue directly impacts the functionality of the vehicle and its systems, and I feel it should be rectified without additional cost to me as the owner. I am a loyal Toyota customer & have always been a strong supporter of the brand. However, this experience has been disappointing & has left me questioning the level of support provided for a longstanding customer. I kindly request that ********************** reevaluate this situation and provide a resolution that does not require additional payment from me. I believe this would reflect Toyota's commitment to ****************** satisfaction.

  Business Response

  Date: 01/06/2025

  We have reviewed the complaint filed by the Guest through our Brand Engagement enter, and regret to hear of the concerns reported by the ******************************************* Warranty for your vehicle is in effect for 36 months or ****** miles from the vehicle's in-service date, whichever occurs first. Items subject to normal wear and tear, noise, vibration, or deterioration are not warranted.
  
  In reviewing the Guests case, we note that the concern with the ****************** occurred beyond the parameters of the 3 years /****** mile warranty, as the vehicle is over 4 year old and has over ******* miles on the odometer.
  
  In reviewing the case, we find that Toyota has met its obligations in regard to all expressly written warranties and are unable to grant the Guests request at this time.

• Initial Complaint

  Date:12/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 11/9/2024, I purchased a 2024 Toyota Bz4x from the Toyota car dealership. Toyota advertises the ** car with a total range of up to 236 on their websites, in advertisements and in the car dealership. With air conditioning and based on driving habits the company shares that it can range from 200 - 236 in total driving range. A week after purchasing the car, I noticed every time I would charge the ** battery to 100% that I would get five to 10 miles less in total range. when I purchased the car it had a total range of 236 at 100% charge, within the week it would only get a total range of 200 at 100% and after 2 weeks it was only getting to about 180 at 100%. Given this is more than 50 miles less than advertised driving range and almost **************************************************************** 2024, I was extremely concerned. The car could barely get me 150 miles on one charge. With this, I called Toyota to have them check the car's ** battery. They shared that everything was checking out fine, but disclosed that they are finding that many people with the 2024 Toyota Bz4x are finding that they are only getting 180 miles in total range and that it's normal. I then continued to ask why they advertise it at 236 miles at full charge and do not disclose the significant driving range difference from what they promise consumers. I have now submitted a case with Toyota to get them to take back the car and fully refund me due to this car falling under the lemon law and falling consistently below the advertised driving range. This car is falsely advertised and Toyota needs to be held accountable. It has been extremely difficult to get a full refund for a falsely advertised car. This has a put a huge burden on my financial health, my commute to and from my work, as well as a mental strain on me and my family. Automakers need to be held accountable and consumers should be protected.

  Business Response

  Date: 01/09/2025

  We have received the guest complaint.  We have opened a case with the Dispute Resolution team to further look into the guest request.  We cannot guarantee the outcome of the findings.
  
  The guest should have received an email from their consultant 7-10 days after the case was open. Please allow about 60 days for a resolution on the findings. 
  
  If the guest has further questions. We encourage the Guest to contact us at ************ so we may provide additional information.
  
  

  Customer Answer

  Date: 01/13/2025

  I am rejecting this response because: Toyota's reply did not provide clear steps on how Toyota plans to resolve the discrepancies in the EV's driving range. Many consumers, including myself, are experiencing significantly lower ranges, with some reports indicating real-world ranges as low as ******* miles per charge.
  
  This discrepancy of almost ******************************************************* Toyota's EV offerings.
  Furthermore, their response lacked details on the process and requirements for obtaining a refund for my vehicle. I am aware that Toyota has previously offered buybacks for bZ4X models under certain circumstances. This qualifies as one of those circumstances. 
  
  Therefore, I request the following information:
  - Detailed Action Plan: Please provide a comprehensive plan outlining how Toyota intends to address and rectify the discrepancies between the advertised and actual driving ranges of the bZ4X.
  - Refund Process: Clearly outline the steps, documentation, and any other requirements necessary for me to initiate and complete the refund process for my bZ4X.

  Business Response

  Date: 01/15/2025

  We have received the guest complaint.  We have opened a case with the Dispute Resolution team to further look into the guest request.  We cannot guarantee the outcome of the findings.
  
  The guest should have received an email from their consultant 7-10 days after the case was open. Please allow about 60 days for a resolution on the findings. 
  
  If the guest has further questions. We encourage the Guest to contact us at ************ so we may provide additional information.

  Customer Answer

  Date: 01/15/2025

  I am rejecting this response because Toyotas reply did not provide clear steps on how Toyota plans to resolve the discrepancies in bz4xs driving range. It does not address how it falls ***** below what is advertise and can fall under the lemon law. 
  
  Many consumers, including myself, are experiencing significantly lower ranges, with some reports indicating real-world ranges as low as ******* miles per charge. 
  
  This discrepancy of almost ******************************************************* Toyota's EV offerings.
  Furthermore, your response lacked details on the process and requirements for obtaining a refund for my vehicle. I am aware that Toyota has previously offered buybacks for bZ4X models under certain circumstances. 
  
  Therefore, I request the following information:

  
  Detailed Action Plan: Please provide a comprehensive plan outlining how Toyota intends to address and rectify the discrepancies between the advertised and actual driving ranges of the bZ4X.

  
  Refund Process: Clearly outline the steps, documentation, and any other requirements necessary for me to initiate and complete the refund process for my bZ4X.

  Business Response

  Date: 02/25/2025

  We have received the guest complaint.  We have opened a case with the Dispute Resolution team to further look into the guest request.  We cannot guarantee the outcome of the findings.
  
  The guest should have received an email from their consultant 7-10 days after the case was open. Please allow about 60 days for a resolution on the findings. 
  
  If the guest has further questions. We encourage the Guest to contact us at ************ so we may provide additional information.
  

  Customer Answer

  Date: 02/25/2025

  Toyota has not answered any of my questions or requites regarding my claims that they falsely advertise the bz4x's driving range, and when I requested to have them purchase the car back they ignored my request without provide a solid reasoning. What else can BBB help me do to ensure that the company is stops false advertisements for their EV car?