Complaints

This profile includes complaints for Toyota Motor North America, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Toyota Motor North America, Inc. has 18 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Toyota Motor North America, Inc.

  PO Box 259001 Plano, TX 75025-9001

  
• 

  Toyota Motor Sales USA

  4550 Creek Road Cincinnati, OH 45242

• 

  Toyota Motor Manufacturing Kentucky, Inc.

  PO Box 2700 Georgetown, KY 40324

• 

  Toyota Motor Manufacturing, Indiana, Inc.

  4000 S Tulip Tree Drive Princeton, IN 47670

• 

  Lexus-Division Of Toyota Motor Sales, USA, Inc

  450 E Diehl Rd Naperville, IL 60563

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2016 Toyota Tacoma in 2019. The truck came with a one-year warranty. Before the year was up my mechanic noticed an oil leak. I took the truck to the local Toyota dealership - Price Toyota, **********, ********. They kept the truck for about three weeks and supposedly fixed it. Now the truck has an oil leak in the same place. I called Toyota Corporate. I was told they would provide on assistance on fixing it (for a second time). I feel that I should not have to bare the cost of fixing the same issue that was supposedly fixed when the problem first surfaced.

  Business Response

  Date: 06/05/2025

  We have reviewed the complaint filed by the Guest through our ************************ and regret to hear of the concerns reported by the Guest.
  
  We have verified that a position was provided as of 5/21/2025.
  
  In reviewing the case, we find that Toyota has met its obligations in regard to all expressly written warranties, and are unable to grant the Guests request at this time.
  
  As we have indicated, the vehicle is beyond the 7-year/100,000-mile Limited Powertrain Warranty parameters. As such, Toyota would be unwilling to offer compensation for any related repairs to the vehicle. While we understand the dissatisfaction with this decision, it represents Toyota's final position on this matter.
  
  Should the guest have any additional questions, we encourage the Guest to contact us at ************.

• Initial Complaint

  Date:05/20/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  7/26/2024 - Purchased 2024 Crown Toyota from Eastern Shore Toyota 11/30/2024 - Car taken to *** ***** Toyota to replace the Vacuum Regulator valve which turbo boosts the power and various safety features (no loaner car given)1/15/2025 - Car taken to Eastern Shore Toyota to replace the Vacuum Regulator (loaner car given)3/18/2025 - Car taken to *** ***** Toyota to replace the Vacuum Regulator valve (no loaner car given)4/29/25 - ******** v Toyota ******* Attended Arbitration with NCDS (National Center for Dispute Settlement) Mfg representative advised if we had any subsequent issues that we could take our car to ANY Toyota dealer even while traveling and not incur any additional expenses for a rental car, or hotel, etc., as we would be provided a loaner even if Toyota had to drive our car back to us. * NCDS Case Administrator - ****** ***** * Arbitrator - ****** ******* * Toyota ************ ****** 4/30/25 - Decision rendered against us and advised we had 20 days to accept or not accept the decision 5/18/25 - While returning from a trip to *******, the car experienced the same issue; Toyota not available nor were any dealers available; notified **** via email we did NOT ACCEPT the decision 5/19/25 - Called Toyota to report the issue was told it would take 1 - 2 business days; received an email that the case was forwarded to *** *****. Dropped off the car at *** ***** was told we had no appointment and NOT given a loaner car as told to us by the Toyota Mfg. 5/19/25 Called Toyota new case opened as no loaner car was given as promised during arbitration 5/20/25 Toyota Service called back opened new case for replacement of the vehicle

  Business Response

  Date: 06/05/2025

  We have reviewed the complaint filed by the Guest through our ************************ and regret to hear of the concerns reported by the Guest.
  
  Per our records, the request is being reviewed by our claims department. Toyota's position will be provided via email and the guest should contact their claim handler with any further questions. The Claims Analyst direct contact information will be available in the email.  
  
  Should the guest have any additional questions, we encourage the Guest to contact us at ************.

  Customer Answer

  Date: 06/05/2025

  I have reviewed the business response and accept this resolution.  I received the email and am very satisfied with the resolution. It has totally renewed my faith in the Toyota brand. 

• Initial Complaint

  Date:05/15/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint regarding the unacceptable service I received from Toyota's Downtown ************************** and Toyotas broader failure to support its RAV4 ** customers.On February 17, 2025, my *************************** RAV4 ** stalled while I was taking my sick children home from the doctor. I called the **** Toyota *************** informed them it was an **, and said I would tow the vehicle in. At no pointon the call or at check-inwas I told they were not **-certified.The next day, they informed me they could not diagnose or service the vehicle. I was vaguely told maybe Hollywood could help. No assistance was offered relocating the car, and I was repeatedly told a manager would call me backno one did.I paid again to tow my car to Toyota ******************. The customer service improved, but I was told they could not fully address the ** issues because the battery is made by Teslaand due to Toyotas severed relationship with Tesla, they can no longer interface with them for diagnostics or support.I now own a Toyota vehicle that:Cannot be fully serviced by Toyota,Cannot be properly diagnosed,Cannot be resold in good faith, due to unresolved ** issues,And is effectively unsupported by the manufacturer.I am requesting:Reimbursement for the second tow, caused by Toyotas failure to disclose service limitations;A formal explanation of Toyotas long-term support plan for RAV4 ** owners;Replacement of my ** battery with one Toyota can fully support, or a viable long-term remedy;A written apology acknowledging the mishandling at the **** service center.This experience reflects poor customer care and a product support failure. I am seeking BBB assistance in holding Toyota accountable.

  Business Response

  Date: 05/30/2025

  We have reviewed the complaint filed by the Guest through our ************************ Per our records, we do not reflect any recent contact from the Guest to our ************************  We encourage the Guest to contact us at ************ so we may further evaluate the Guests concern.
  

• Initial Complaint

  Date:05/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My 2020 Toyota RAV4 experienced an engine issue in August 2024, which was brought on by a circuit malfunction in the engine cooler bypass valve. I received a letter from Toyota in February ***************************************************** Toyota models that are comparable to mine. In the letter, they asked that in order for me to be reimbursed for the services, I must provide the necessary paperwork for the repair if I have experienced such an issue. I did as instructed and on March 5, 2025, I filed a reimbursement request.On April 7, 2025, a month after I made the request, I gave the Toyota ***************** a call. According to the case manager, they encountered a problem submitting the request. The number ************ is the one I called. She resubmitted the request after we chatted. According to her, processing the compensation request will take forty-five days. I made another call to the ***************** today, May 7, 2025. According to the person I dealt with, processing will take ninety days. Since it seems like I have little control over working with such a large organization, I do want this issue handled. Thank you.

  Business Response

  Date: 05/27/2025

  
  We have reviewed the complaint filed by the guest through our ************************ and regret to hear of the concerns reported by the customer.
  
  The guest contacted the ********************** *********************** on 5/7/25 and was advised by a Brand Engagement Advocate to wait up to 6 weeks from the date of receipt of reimbursement documents on 5/3/25 to receive reimbursement for the Customer Support Program.
  
  Should the guest have any additional questions or concern we encourage the Guest to contact us at ************ so we may further evaluate the Guests concern.
  

• Initial Complaint

  Date:05/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After only two weeks, my new 2025 Corolla Cross Hybrid started having mechanical issues (purchased April 19, 2025). I'm traveling at the moment and I had to take the car into a dealer/service provider in the city where I'm traveling. I was told that the problem was due to contaminated fuel, which has damaged the hybrid battery and other components of the vehicle. I've only filled up the car twice in the past two weeks (April 20 and April 21) at high traffic gas station locations. The problem (knocking sound) occured several days (May 4) after the last fill-up. I've called both gas stations where I filled up and they have told me that they have not received complaints from any other customers.When I called the dealer where I purchased the vehicle (****** Toyota of ******* to determine how best to resolve the issue, they told me that they couldn't do anything because they didn't build the car. They recommended that I call Toyota Corporate, which told me that because the toyota mechanic is stating that the problem is due to contaminated fuel, they can't do anything about it. This has been a very bad experience with very poor service from the local dealer as well as Toyota Corporate. I would recommend not purchasing a new vehicle from Toyota.

  Business Response

  Date: 05/27/2025

  We have reviewed the complaint filed by the Guest through our Brand Engagement Center.
  
  We can confirm a case is actively being reviewed.
  
  We encourage the Guest to further allow the brand engagement center to review and provide to next steps. Should the guest have any additional questions we encourage the guest to contact us at ************.
  
  

• Initial Complaint

  Date:05/05/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  10 minutes after I drove off the lot of Leith Toyota, the screen on my stereo went blank, my phone stopped charging and my call was disconnected. I immediately called my sales **** who told me to bring it in the next day. They couldn't do anything with it when I brought it in and told me to call in a few weeks. I scheduled a time to come back and they determined that I needed the radio ***laced. I asked if I would be responsible for the cost or if Toyota would and the sales *** told me she needed to speak with her manager but to touch base in another week about having a subcontractor look at the radio. When I contacted her and asked her what I should do, she told me to reach out to her that Friday and we could schedule with the subcontractor. When I reached out on Friday, she told me she wasn't working and couldn't help. I reached out to her the next day and she told me to come in the following Thursday. That Wednesday night, she told me the subcontractor canceled and her manager was going to call me. When I asked for his name and number, she refused to respond and I have not heard from anyone since. I drove in there and they told me it wasn't their problem and that I should try using an Apple cord because the one they give doesn't work with *****. Since then my air conditioner can not be adjusted. I followed up with the ** at ***** with screenshots of my experience since he said he knew nothing about what was happening and he never responded. I reached out to customer service and they said ***** would contact me in one business day. They never did. want someone from Toyota to ***air my car and I want them to pay for it.

  Customer Answer

  Date: 05/13/2025

  This case has been resolved with *****, we can cancel this complaint. 

  Business Response

  Date: 05/27/2025

  We have reviewed the complaint filed by the Guest through our Brand Engagement Center.
  
  We can confirm a case is actively being reviewed.
  
  We encourage the Guest to further allow the brand engagement center to review and provide to next steps. Should the guest have any additional questions we encourage the guest to contact us at ************.
  

• Initial Complaint

  Date:05/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  RE: Poor workmanship by ************************************************ causing need for further repair Toyota Camry XSE, previously owned by Toyota Motor Credit Purchased with 82miles on it & full warranty- only work done on it had been done by Toyota VIN: ***************** $1700 due to **** **** Toyota Spring, ** Three weeks ago, I noticed the engine making excessive noise & clicking sounds so I took it in to my local dealership, **** **** Toyota on Friday, April 11. They determined it was an issue with the engine stabilizer caused by the poor workmanship done by Kearny Mesa Toyota in *********, ** and that they would not cover the repair with the warranty for this reason. They communicated this to me when I called them on Monday, April 14. **** **** then reached out to *********** - the dealer that had done the work - about the issue, and they refused to accept liability. This was on or around April 17. The manager at **** **** escalated the issue to their regional boss, but they have not heard back.Since this time, I have been calling the *** or **************** on a near-daily basis, but no one will respond or move to determine who is liable. I am also calling **** **** regularly for updates, the common response I receive from people is that they called Kearny but they havent heard back. Last week I took it up on myself to call the Kearny customer service manager & no one ever even answered the phone even though it was during business hours. I have now been three weeks without my car. This issue should not have occurred in the first place, and I certainly should not have to pay $1,700 for a problem caused by shoddy workmanship by a Toyota dealership doing warranty work for a Toyota owned car. I am deeply disappointed with Toyotas lack of action on my behalf, and I grow weary of calling day by day (no one calls me to let me know what is going on!) without getting any closer to having this issue resolved and getting my car back.

  Business Response

  Date: 06/05/2025

  We have reviewed the complaint filed by the Guest through our ************************ and regret to hear of the concerns reported by the Guest.
  
  We have verified that a position was provided as of 5/13/2025.
  
  Should the guest have any additional questions, we encourage the Guest to contact us at ************.

• Initial Complaint

  Date:05/01/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a 2021 Toyota Camry XSE with a Panoramic Sunroof. Just before the warranty expired the sunroof malfunctioned and screws began falling down on me while driving. The dealer was able to repair the sunroof, August 7, 2023. The end of March, 2025, the sunroof stopped working and would not close. I took the car to the dealer and they could not get it to close either and stated it is due to the plastic belt that is operated by the electric motor is bound up. They said the only way to get the sunroof to close is to replace the entire Panoramic assembly as there are no individual replacement parts that exist for the Panoramic sunroof, only the entire assembly. The cost to be able to close the Panoramic sunroof is $13,000 which is more than 25% of the vehicles cost, new. I contacted Toyota Brand Engagement and was told they do not cover anything related to sunroofs, and they will not assist me in a fair and reasonable cost for repairs. A plastic belt that operates the track system on the sunroof should be consumable and replaceable part and not cost $13,000 to replace. These belts are used in other Toyota and Scion vehicles sunroofs, not Panoramic, and can be bought individually and replaced for only a few hundred dollars, not $13,000. The sunroof is stuck open and cannot be closed. I only want for the Panoramic sunroof to close and seal water tight. I will never use use it again, but I cannot use the car with the Panoramic sunroof stuck open. Please help.

  Business Response

  Date: 05/19/2025

  The Comprehensive Warranty for your vehicle is in effect for 36 months or ****** miles from the vehicle's in-service date, whichever occurs first. Items subject to normal wear and tear, noise, vibration, or deterioration are not warranted.
  
  The Factory warranties provided by Toyota cover repairs and manufacturer-caused conditions or defects in materials or workmanship of any part supplied by Toyota that occur and reported while the vehicle is still within the warranty parameters.This warranty does not cover damage or failures resulting directly or indirectly from any of the following:
  
  1.   Fire, accidents or theft
  2.   Abuse or negligence
  3.   Misuse - for example, racing or overloading
  4.   Improper repairs
  5.   Alteration or tampering, including installation of non-Genuine Toyota Accessories
  6.    Lack of or improper maintenance, including use of fluids other than those specified in the Owners Manual
  7.   Installation of non-Genuine Toyota Parts
  8.   Airborne chemicals, tree sap, road debris (including stone chips), rail dust,salt, hail, floods, wind storms, lightning and other environmental conditions
  9.   Water contamination
  
  The warranty also does not cover the following:
  
  1.   Tires; Tires are covered by a separate warranty provided by the tire manufacturer.
  2.   Normal Wear and Tear
  3.   Noise, vibration, cosmetic conditions and other deterioration caused by normal wear and tear
  
  In reviewing the case, we find that Toyota has met its obligations in regard to all expressly written warranties, and are unable to grant the Guests request at this time.
  

• Initial Complaint

  Date:04/30/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased 2025 Camry XLE with premium package on November 2024. On third month with 2500 miles on it the driver seat back leather starts buckling and the foam under it became uneven and bumpy. It looks ugly and feels extremely uncomfortable for the back. I've contacted with Toyota and got unclear answer and I wonder whether this is common issue with defective part or it is just my car's problem. At least they refused to take any actions right now claiming that they have to collect feedbacks from other owners (sounds ridiculous). I've contacted with several 2025 Camry (same interior color, same package) owners and it looks like they don't have an issue. I am expecting Toyota to consider this case as a defect covered by warranty and repair/replace the driver seat.

  Business Response

  Date: 05/19/2025

  
  We have received the guest complaint. We have opened a case with the Dispute Resolution team to further look into the guest request. We cannot guarantee the outcome of the findings.
  
  Please allow 7-10 days for a consultant to reach out to the guest via email. Then about 60 days for a resolution on the findings.
  
  If the guest has further questions. We encourage the Guest to contact us at ************ so we may provide additional information.
  
  

• Initial Complaint

  Date:04/30/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I traded in a ****** Impreza for a Toyota Prius at the **********, ********** location and for well over a year have been attempting to collect my bill of sale to get my gap coverage which is a substantial amount back from ******. I have requested this multiple times and given the run around on the phone saying ******** would be the one to handle it and told I will be called back and I never am. I tried email and my salesman ******* ********* told me to contact ***** ****** who also never responded, then gave me his supervisor ******* Kalajas information who also ignored me. I was initially told I could not be provided the bill of sale unless I picked it up but live 16 hours away in ******* now so this is an impossible task. This changed upon talking to another person and my salesman. I was told this could in fact be provided and for some reason they are withholding it and there is no justifiable reason. I already got bullied into buying a tire package I didnt want by ***** ****** in the first place saying he was doing me a favor by paying me what I wanted for the Impreza so I had to buy it even though I wasnt told that by *******. This feels very targeted as a woman and I just want my bill of sale for the ****** so I can get my money back for gap coverage. Deal number ******

  Business Response

  Date: 05/19/2025

  We have reviewed the complaint filed by the Guest through our ************************ and regret to hear of the concerns reported by the Guest. 
  

  To best address the Guests concerns, we will need to refer the guest to the dealership to further review the concern with regards to the sales experience. **** does not involve itself in sales or service disputes between independent dealers and their customers.
  
  Should the guest have any additional questions or concern we encourage the Guest to contact us at ************ so we may further evaluate the Guests concern.