Business Profile

Car Wash

Zips Car Wash

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Zips Car Wash's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

714 total complaints in the last 3 years.
96 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:01/29/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Zips car wash keeps taking money out of my account, I dont have an account with them I first spoke with a representative back in December 2024, because I noticed 2 charges from them, at that time the guy stated it was for a vehicle that I have no idea who it belongs too, so he escalated the call, I got an email from ******* stating they was refunding me those 2 months, so I let them know that I would be combing through all my bank statements from 2024, upon doing that they indeed took money off my card for a couple months back to back then skip a month then back taking it out. But top off all this after sending that email about the additional months, they took money off my card fraudulent this month as well, today as a matter of fact 1/29/2025 not even 30 days from our last email and correspondence about this matter they reimburse some and kept the rest then took some more. I really need help please and thank you
Business Response
Date: 01/30/2025
Hello *******!

Thank you for reaching out. I see the amount deducted yesterday was voided. This should have come off your statement.
I also see the membership has been terminated, and you should not receive any future charges regarding this account.

If you need additional assistance, please reach out to our team! We are happy to help.

Best ****************************************************
Initial Complaint
Date:01/15/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Body damage to 2024 ***** CRV from car wash
Business Response
Date: 01/17/2025
Hello ******!

We understand you are disappointed with the determination made on your claim.
If you have any additional questions or concerns about your claim, we would suggest reaching out to **** through the claim portal.

Additionally, you may contact your insurance provider for further steps to come to a resolution.

We appreciate your business, and hope you have a wonderful day!

Best ****************************************************
Initial Complaint
Date:01/10/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a monthly wash membership a year ago. Everything has been fine until the last few weeks when I began being turned away for service. I was told I owed money even though I had proof the money has been taken out. Recently youve charged my credit card for two months service but still deny me access at the wash. Ive paid 90$ for two months of service and Im being denied service. Ive messaged your tech support, site staff and ******** staff. Nobody is serious about helping reverse the charges.
Business Response
Date: 01/10/2025
Hello ******!

I see as of today, 01/10/25, a $90 refund has been issued.

If we may assist you with anything else, please reach out.

Best ****************************************************
Customer Answer
Date: 01/10/2025
I have reviewed the business response and accept this resolution.
Initial Complaint
Date:01/07/2025
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My husband used this car wash in Nov. Dec., we had a charge come up on our bank account. But, he had not been there. He went to the car wash and they reversed the charge and said they had fired someone that had done this, they also gave him several free car washes for his inconvenience. He went to use one of the free car washes and they wouldnt honor them. A few days ago, Jan 4th, there was another charge but this time it was for more. He went to the car wash and they said, they couldnt reverse the charge and the issue would have to go through corporate. We went to the bank, to file a dispute for the charge and to cancel our debt card. It infuriates me, that they saved our debt card information, to commit this fraud. And then lied about firing an employee, that had done this. We didnt cancel our debt card, because we thought the issue was resolved.
Business Response
Date: 01/08/2025
Hello ********!

Thank you for reaching out.

A member of our team has created a support ticket and contacted you by email. Please feel free to respond to their message with as much of the requested information as possible.
We look forward to hearing from you and assisting you!

Best ****************************************************
Initial Complaint
Date:01/04/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
As I was going through wash top roller popped back glass on drivers side of truck. I told attendant at the time. He asked me to fill out in house claim and I did. A few days later I received an email stating that because my incident was isolated and/or an accessory they wouldn't repair damage.
Business Response
Date: 01/07/2025
Hello *****!

Thank you for reaching out!
We understand you are unhappy with the decision regarding your damage claim.

Decisions regarding damage claims cannot be thoroughly addressed by customer care, as we can only see if it was approved or denied.
We have updated a note on your portal, and would encourage you to reply to ****** message in your claim portal if you have any additional questions or need additional assistance.

Best ****************************************************
Initial Complaint
Date:01/02/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I cancelled by Zips Carwash account in August 2024. It was close to the billing date, so I was told that if I was charged to call and they would reverse the charge and was provided a reference number of *******. I have since been charged 3 times, August 2024 ($35), September 2024 ($35) and November 2024 ($45). I have submitted the transactions for all of the charges, however was only refunded for the November payment of $45. When I spoke with customer service via telephone, the *** told me that she could see that I called in back in August and that they account should have been closed. She verified my license plate, carwash window stick and requested that I send her the charges (which I did). I contacted the company again and told them that there were still $70 ($35 x2) in unauthorized charges. On December 24th, I was told that someone would contact me and allow them 48 hours to respond. I have gotten no response from the company. I have attached the emails between myself and Zips customer service.
Business Response
Date: 01/03/2025
Hello April!

A member of our team will be reaching out to you by support ticket!
Please keep an eye on your email and we will be in touch with you to get this sorted out.

We appreciate your time and patience, and the opportunity to make things right!

Best ****************************************************
Initial Complaint
Date:12/07/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Last October (2023) I went for a carwash at Zips #**, they charged me $10. Since then I have been charged $45 per month. I have tried to call these people, and end up with a phone center where most of the operators speak a different language. I did not sign up for this,I do not have an account ,I do not have a window sticker with a number on it, I did not ask for this, I did not want this and I am now out a total of $630. Somebody tell me how to stop this! I will never step foot or tire in another Zips car wash. I would like a refund but when I get the call center they say I do not have an account.
Business Response
Date: 12/09/2024
Hello *****!

A team member will be reaching out to you for additional information. We would love to assist you, but we need to find the account so we may resolve your issue.
Please check your email for a response from a member of our team.

Thank you,

Zips Car Wash *************
Customer Answer
Date: 01/07/2025
I finally received an email from the company. After several emails back and forth ,and a copy of a form with my signature, I have decided to not press the issue any further. I am now out approximately $850 still. but I was able to stop the charges from happening anymore. They had decided to not refund any charges and a court battle would not be profitable for me. I would caution any person that goes to this car wash to; not to let them swipe your card, use cash, Sign nothing. I still believe this company and their membership programs are; at the very least; not completely honest.
Business Response
Date: 01/07/2025
Hello ******!

We recently received notification about this complaint.
If we may assist you with anything, please follow up!

Zips Car Wash *************
Initial Complaint
Date:11/26/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I attended to cancel my subscription and provided all my information like my account number ************ and other details. But I was told I need my license plate number but I no longer have the car I used to sign up for the subscription. So I asked if they can still just cancel the subscription I was ignored and never received a reply. And have but still charged for this service.
Business Response
Date: 01/07/2025
Hello Malik!

Thank you for your feedback!
Our team has refunded your last renewal, and you should see your refund within 3-5 business days.

A confirmation email has been sent to you.

If you need any additional assistance, please reach out!

Best ****************************************************
Initial Complaint
Date:10/31/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 9/20/2024,Drove my **** through Zip Car Wash in ******, ********During the$18 dollar wash, their equipment tore the driver's side mirror off.Attendant took pictures and filed a claim. Received an email back from Zip Car Wash stating the claim was denied because of a posted sign.Summary-Apparently their equipment isn't adjusted or calibrated properly.Their equipment damaged my vehicle and they refuse to make it right.Cost to repair the damage at Jasper **** dealer - $250.00 for the mirror and $135.00 hr. labor charge.
Business Response
Date: 10/25/2024
Hello ****!

We understand you are disappointed with the decision made on your damage claim.
We invite you to respond to **** in your damage claim portal if you have any questions or concerns, or would like to provide additional information.

Alternatively, you may reach out to your insurance provider for assistance.

If you have anymore questions or concerns, please reach out!

Zips Car Wash *************
Customer Answer
Date: 10/28/2024

Complaint: 22329007

I am rejecting this response because:
There was no attempt on their part to make this right. Their equipment damaged my vehicle and they are dismissing it.

Sincerely,

**** *********
Business Response
Date: 10/29/2024
Hello ****!

We encourage you to reply with your concerns in your damage claim portal and to contact your insurance company.
Our customer care team cannot make decisions on Damage Claims.

If there is anything else we can assist you with, please reach out.

Best ****************************************************
Customer Answer
Date: 10/31/2024

Complaint: 22329007

I am rejecting this response because:
There was already a claim submitted through their damage portal, which they denied.
They keep sending the same reply over and over. They're offering no solution at all.

Sincerely,

**** *********
Business Response
Date: 11/20/2024
Hello ****!

We understand you are unhappy with the decision made on your claim.
All locations have a damage disclosure sign that states damage to side mirrors are not covered. It is encouraged that visitors fold in their mirrors if possible before entering the car wash.

If you have any additional questions or would like to address your concerns with the damage claim department directly, you may reply to the email you received from **** **** with additional details.

Best ****************************************************
Customer Answer
Date: 11/20/2024
I am rejecting this response because:
Just more excuses, no resolution.
Business Response
Date: 11/21/2024
Hello ****!

Damage Claims can only be addressed with ****. Our customer care team does not have the authority to overturn damage claim decisions.
We invite you to respond to **** in your damage claim portal if you have any questions or concerns, or would like to provide additional information.

Alternatively, you may reach out to your insurance provider for assistance.

Best Regards,

Zips Car Wash *************
Customer Answer
Date: 11/21/2024
I am rejecting this response because:
Sounds like some sort of automated response - same thing every time.
No attempt to offer any resolution!
Initial Complaint
Date:09/14/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Visited location for car wash in Saturday September 7th and did a quick run through of the car wash. Went back in Tuesday September 10th to do another run through. Upon returning home I noticed some damage on the top middle section of my truck. In Wednesday September 11th I went back to the wash to show them the damage and talk about how to resolve. They submitted a damage claim right away for me. The damage claim was denied just 12 hours later stating that no other cars were damaged that day so it wasnt their wash that did it. I responded asking to review the video footage that shows my vehicle was damaged prior to entering the wash that morning. They have been completely unresponsive. I have attached screenshots of the conversation through their ticketing system. The quote for the repair is $500. I have been a paying monthly member for about 2 years. The outcome requested is 1, review the videos showing that damage was there before entering the wash. 2, pay for damages caused by wash if video evidence does show no damage prior to entering the wash. When I was in the office filing the damage claim I saw the many cameras that were all around the facility that should clearly show if the damage was caused by the wash or not. Thank you for your assistance and hope to get this resolved.

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Zips Car Wash is NOT a BBB Accredited Business.