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Business Profile

Dog Training

Halo Collar

Headquarters

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BBB Accredited BusinessA Rated by BBB

Reviews

This profile includes reviews for Halo Collar's headquarters and its corporate-owned locations. To view all corporate locations, see

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Halo Collar has 2 locations, listed below.

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    • Halo Collar

      5465 Legacy Dr STE 650 Plano, TX 75024-4171

      BBB accredited business seal

    • Halo Collar

      50 Tice Boulevard, Suite 340 Westwood, NJ 07677

    Customer Review Ratings

    4.09

    Average of 282 Customer Reviews

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    Review Details

    • Brooke G

      Date: 08/29/2022

      Collars do not work. First collar stopped functioning, was sent a replacement. Within 60 days that collar also stopped functioning - GPS wouldn't calibrate and then it wouldn't turn on. Have another collar for my other pup, the prong or "tip" broke in the collar. The only way to fix that is to get a replacement collar. We've had the same PetSafe collar for over 10 years, never had a prong break like this. Shoddy materials and substandard geospatial technology for top dollar. I was told I'd be eligible for a refund but would have to pay a restocking fee. Customer service or "dog park" hours are not convenient. I shouldn't have to Zoom with a representative, I want to be able to pick up the phone while commuting not have to designate a time to be available for a video chat.

    • Mark L

      Date: 08/24/2022

      Beware: 1) Complex to configure and use. 2) Refunds are shady Complicated to configure. I had to return mine for a replacement. I ended up returning the replacement since I did not have the time to fiddle with getting this configured. The return process was horrible. I received my return label on 5/30/22 and then received the approved email for refund on 6/20/22. Then was told 2 pay cycles to process the refund. It is now 8/24/22, and I have still not received my refund. They are not serious about refunds. It takes 5-8 business days to process a refund through visa/mc. These guys are holding and delaying processing.

      Halo Collar

      Date: 08/25/2022

      Hello ****,

      We are so sorry to hear about your experience with us. Please know, we take our refunds very seriously. We were able to look up your account, and it does look like there was a mistake on our end. Your order was not officially refunded. As an apology, we have refunded you in full.

      Please reach out to us directly if you still do not see your refund within 7 days.
      Again, we apologize that this took this long and have been actively working on restructuring our team to ensure a seamless experience.

    Halo Collar is BBB Accredited.

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