Reviews

This profile includes reviews for Enchanted Fairies Studio LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Enchanted Fairies Studio LLC has 32 locations, listed below.

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  Enchanted Fairies Studio LLC

  6121 W Park Blvd STE C222 Plano, TX 75093-6230

  
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  Enchanted Fairies

  31 Mamaroneck Ave Ste 400 White Plains, NY 10601

  
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  Enchanted Fairies of Ann Arbor

  2002 Hogback Rd Ste 6 Ann Arbor, MI 48105

  
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  Enchanted Fairies

  70 N. Broad St. Ste. B Winder, GA 30680

  
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  Enchanted Fairies Studio

  6421 Congress Ave Ste 104 Boca Raton, FL 33487

  

Review Details

• Review fromMolly L

  Date: 11/30/2022

  1 star

  Molly L

  Date: 11/30/2022

  The worst experience I have ever had with a business. Something advertised as a magical experience was the least child friendly activity we have ever participated in. Once you complete a quick 15 minute photo shoot in a small studio, you are forced to schedule a zoom call to go over the pictures. There is a $100 cancellation fee for the zoom call if you need to change the time. You are then bullied in to purchasing VERY expensive photo packages. A single digital photo is $500. This is a scam! Prices soared all the way to $15,000. When I communicated I was uninterested due to the price, I was still invoiced just in case I changed my mind. I openly communicated that I would need my husbands buy in because of I felt like they were not accepting my reluctancy to purchase. They record the entire experience and try to manipulate you in to buying wildly expensive pictures. I'm so disappointed and hate the way this has ended when it could be such an enjoyable experience for parents and kids if done correctly.

  Enchanted Fairies Studio LLC

  Date: 12/02/2022

  We appreciate your taking the time to bring your concerns to our attention. We always work to ensure every experience is magical. In reviewing your photo premiere we did hear our portrait consultant responding to your request that you needed to confer with your husband on your purchase. Our consultant offered to create an invoice so you would have something to share with your husband and have the time to discuss before making any decision. We also heard our consultant share that you could choose to receive the free Gift Portrait we offer all of our guests and leave things there. Our consultant then went through the portraits with you so you could choose your favorites. When our consultant explained the many options we have, you shared that you were mostly interested in our magical story book. Our consultant then went through the portraits you chose for the story book and created an invoice so you would have something to review with him regarding price and so he could see the portraits as well. At no time did our consultant try to pressure you into a decision and offered to extend the discounted offer so you could take time to decide on making a purchase or not. We are a family owned business and our passion is creating lasting memories for the families we serve. ALL of the session fees we collect are donated to children's charities, currently over a million dollars. We would be happy to send you your free gift portrait. Please contact us at XXX-XXX-XXXX. so we can get that to you.

• Review fromDiana L

  Date: 11/10/2022

  1 star

  Diana L

  Date: 11/10/2022

  This is regarding *********** Studio,
  SCAM ** scam ** scam , Be careful, stay away If I can have a zero stars,I will !! please do NOT waste your money here, I did set up an appointment to bring my kids, it was happening a storm in *******, I got multiple text messages saying a no show fee will be added in my cc, I called the number and the lady that answered took my phone number, I said I have small three kids please keep me posted if is a cancellation due to weather, I lived in ***** 1 hour 40 minutes away, she confirmed the session, the day of the appointment I got a text saying instructions about where to park, confirming my appointment, I showed up on time, nobody there, when I called **** *****, says the $75 paid was a donation, ( never offered a refund or any apology) he says I should complaint with whatever he'll I want to. Very disappointed, I will file a dispute to my credit card immediately ... SCAM PEOPLE

  Enchanted Fairies Studio LLC

  Date: 11/11/2022

  Hi *****, we are sorry to hear that you were unable to complete your appointment due to the tropical storm Nicole. We have refunded the $75 that you had so graciously donated to our charity of the month, Kenya's Education Fund. 
  
  Enchanted Fairies has still made that $75 donation, and we want to thank you for allowing us the opportunity to provide this for them during their time of need. 
  
  Thank you so much for considering coming into the studio, We're so sorry we weren't able to make that happen due to the inclement weather in the area, as safety is our top priority: the safety of our clients and the safety of our staff. 
  
  We did attempt to call you at 9:32 am CST on your appointment day, to make sure you were aware we would be closing the studio, and as you had requested, we texted and emailed the cancelation notice to you. It has been made aware to us that unfortunately, you didn't receive these notifications. We are at the mercy of technology, and especially during storms, unfortunately, sometimes it might fail to be efficiently delivered. 
  
  Thank you again for sharing your experience. We appreciate your feedback as it allows us to improve our process and experiences!

  Enchanted Fairies Studio LLC

  Date: 11/21/2022

  Hello ******!
  
  This is Angela with Enchanted Fairies. I wanted to reach out to you personally and let you know that I have refunded your $75 that you had so graciously donated to our charity of the month, Kenya's Education Fund.
  
  We have, as a company, still donated that amount to our charity in your name and I wanted to thank you for allowing us that opportunity to be able to provide this for them during their time in need.
  
  Thank you so much for considering coming into the studio, I'm so sorry we weren't able to make that happen due to the inclement weather in the area, as safety is our top priority, the safety of our clients and the safety of our staff.
  
  We did attempt to call you at 9:32 am CST on your appointment day, to make sure you were aware we would be closing the studio, as you had requested, we texted and we emailed the cancelation notice to you as well. We are sorry for the inconvenience this has caused.
  
  We do hope to see you again as our guest.

• Review fromTis M

  Date: 10/08/2022

  1 star

  Tis M

  Date: 10/08/2022

  Not worth it at all over price is an understatement the session was beautiful my little girl was excited the zoom call that we waited for was shocker **** to ****0 for photos that anyone can do is insane. They should be a shame of themselves they really should be more transparent before booking sessions not sure how some of you parents paid then had buyers remorse like it should of been a **** no from the get go accept your free photo and let it be. Side note the photographers need better angles and learn to fix your posture and clothes because the revel of our photos was so bad it was a no for almost all the photos. I would like my sitting fee back but the photographer were so nice and professional and so kind to my children that they deserve that sitting fee. But enchanted fairy you guys are only surviving because of those outrageous fees y'all are charging if one parent buys you guys are set but if you get hundreds of people to buy you are set for like what a game and train you all are running Shame on you.

  Enchanted Fairies Studio LLC

  Date: 10/21/2022

  Thank you for sharing your experience with us, ***. We are sorry to hear that the poses did not suit your standards. We have passed this feedback to our photography partner team as it is very important to us.
  
  We have financing options and a variety of packages, in addition to our Free 8x10" Gift Portrait per family per year, so that families of all circumstances can enjoy the special memories captured by our photographers. Our prices are set to cover the time and care of the fine artwork done by our artists and printing partners. Once that work begins, we are unable to stop the order which is why we have a no refunds or cancellation policy.
  
  The $25 per child session fee is 100% donated to charity as part of our mission to support families and children in need globally. Enchanted Fairies retains $0 of the session fees.
  
  We invite you to reach out to us at ************** with any further questions.
  
  

• Review fromBri D

  Date: 07/20/2022

  1 star

  Bri D

  Date: 07/20/2022

  I would like to warn others.. Luckly for us we can see thru the fine lines. We took my granddaughter to this photo shoot. She was made to feel magical, but this is where it ends. during the shoot, we were told that we could choose the pictures we wanted and would get a digital download of the session. not so true. After reviewing the outrageous photo shopped proofs, we did purchase 1 additional portrait for $200.. recently we received out digital downloads -- 2 pictures.. WOW...My advice.. go.. let your little one enjoy the pampering .. then take the free picture and run .

  Enchanted Fairies Studio LLC

  Date: 07/26/2022

  Hi ***-
  
  I am sorry that your experience was not what you expected. During the photo premiere our representative went through the process of showing you all of the photos that were taken during your granddaughter's session. It sounds like there may have been a misunderstanding regarding the digital download of the session. What we do offer is the digital slideshow of the portraits that were taken in studio during your photo premiere session through zoom. Our representative then offered you a few of the options we have when purchasing digital photos and giving you the option of just receiving the free 8x10 portrait of the pose you preferred. We never require our clients to purchase anything from us. There are no high pressure sales tactics. We collect the session fee and donate this to a charity we support like Kidd's Kids and LULAC to support the families of Uvalde, TX. As you mentioned, you did purchase an additional portrait and received the free one from us. Please understand the proofs are sent to our portrait artists so they can add the touches of magic like glittering fairies and dragonflies. It takes the artist 4-6 hours per portrait to add these magic touches to each portrait. We then print on a quality backing that stands the test of time. This is why we charge what we do. Because we want every client to be happy with the Enchanted Fairies experience, we added the digital downloads of the 2 portraits you chose, at no additional cost to you. I also see that you reached out to us stating that you would like to order an additional portrait. I am happy to know that you and your granddaughter enjoyed the magical photo session and your purchase. We always strive to ensure every client has the best day of their life when they come to our studio.