Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My HP printer (ENVY 6055e) malfunctioned in one way or another from the time I received it in 02/2024. I have filed a BBB Complaint against HP (# ********, still pending), with respect to the following Ovron scam. ** refuses to compensate me for the $149.99 paid to Ovron, a detriment I incurred directly due to **'s cyber security ************* 07/08/2024, the printer was not printing documents at all. I contacted HPs chat room and was told that it would be too cumbersome to lead me through the solution on the chat and that I should talk with a technician on the telephone.On 07/09/2024, I phoned the telephone number listed at the ** website, ************. I HAD NO REASON TO THINK THAT I WOULD BE SPEAKING WITH OTHER THAN ** PERSONNEL. AS IT TURNED OUT, I WAS CONNECTED TO A TECHNICIAN AT OVRON****** I asserted that my printer was on ** warranty, as I had acquired it less than a year earlier (a fact admitted by **). My assertion of warranty protection was not addressed by Ovron. Two hours later, after the technician had performed services for the printer, I was presented with an invoice in the amount of $149.99.Noted that the Invoice for these services states that it is a 3-Year Warranty for *************************** So, the appearance is that I was tricked into paying for an unwanted extended warranty or services contract and the 07/09 services themselves would have been, or should have been, free.Therefore, I demand a refund of the $149.99 I paid to Ovron for their scam that is rapidly becoming notorious in the Internet.Noted that following my encounter with Ovron, I have received multiple scam phone calls.

  Business Response

  Date: 09/10/2024

  Thank you for reaching out to us regarding your experience. We would like to address your concerns and provide clarification.
  First and foremost, the charge of $149.99 pertains to a 3-year extended warranty and support services, which was explained during your interaction with our technician. This warranty covers extended support beyond the manufacturer's standard warranty and offers added services for your HP printer.
  We want to assure you that at no point did our technicians misrepresent themselves as ** personnel. Ovron, **** is an independent company that provides technical support and extended warranty services for various devices. This distinction is clearly mentioned in our disclaimers, available on our website *********************************, and all our communications.
  While we understand your frustration, we always strive for transparency in our transactions. Should you need any further clarification or wish to discuss this matter further, please feel free to contact us.
  Thank you for your understanding, and we value the opportunity to resolve this matter amicably.

  Customer Answer

  Date: 09/10/2024

  I am rejecting this response because:   The excuses offered by Ovron are without merit.  The entire interaction with Ovron was rushed by the Ovron representative and under the pretense that I was dealing with **.  Since I had no idea that I was dealing with a company named Ovron, rather than with **, there was no reason or opportunity to review the Ovron website (as premised by Ovron's response).  At no point did I indicate that I wanted an extended warranty from either entity (I do not buy extended warranties for any products).  Had I understood that I was offered an extended warranty, I would have rejected the warranty, just as I rejected the representative's pressure to buy cybersecurity products for up to $600.  I want a refund of the $149.99 together with cancellation of the purported extended warranty.  I neither need, nor want an extended warranty with Ovron--my printer is still on warranty with **.

• Initial Complaint

  Date:08/13/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had the same problem as the one other person who wrote a complaint about OVRON, ***** When I Googled HP Support, I must have opened a fraudulent HP site. It looked so legitimate! I thought I was talking to an HP Support Representative, but he was a scammer!! It even had a Chat where I explained my issue. The chat *** said that tech support would call me in 5-10 minutes. But it was the scammer who called. He said he would help me with my wireless printing problem on my HP printer. He asked for control of my laptop then proceeded to show me what looked like hundreds of malicious attempts to access my computer. I was freaked out and scared! He blamed that as the reason for the printer problem. Then he took me to a website to buy "powerful security software" for over $3,000.00 - which turned out to be an OVRON, INC.product. That's who the scammer really worked for, (or with). He asked me to scan a check and then he printed out a ***** label from my printer. Within and hour, a ***** driver showed up (a real one) to collect the check!I ***orted this to the real ************************* being much more careful to ensure I was on the legitimate HP website. HP now has all the information about exactly what happened!OVRON - WHAT A DISGUSTING COMPANY!!

  Customer Answer

  Date: 08/14/2024

  I still want to register this complaint, but I am no longer seeking a refund of the $3,147.00 payment I made by check.  Fortunately, I was able to work with my bank to stop payment on the check, even after it had been deposited and showed as "Processing", in my bank account.  The funds have been returned to my account.

  Customer Answer

  Date: 08/14/2024

  The date of the purchase of OVRON software from the scammer was August 13, 2024.  

  The amount of the purchase was $3,147.00.  

  The scammer said his name was ****** and he spoke with an Indian accent.  The phone numbers that ****** gave me to call him back on were: ************** and **************.

  ****** directed me to make out my check to: "OVRON, *****  

  Since I had let him take control of my laptop, (thinking he was from HP, a company I have been dealing with for 30 years), he "fixed" my wireless printing problem and was able to print out the ***** label he wanted me to use, directly by himself.

  Finally, I hope that someone in "****'s" family who he cares about gets scammed, too - so he will know how it feels!

• Initial Complaint

  Date:05/20/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ovron scammed us pretending to be an HP support person, taking my PayPal account to help fix my printer. Then, they scared me by claiming there were a ton of viruses on my computer and for $299 they would port into my computer and solve the problem. They then installed TeamViewer, which essentially hacked into my computer stole my passwords, and then I had several charges on my credit card that were fraudulent. By getting access to control my computer, they saw all my files, my email accounts, my passwords, and my PayPal account was fraudulently charged. This was a social engineering scam as they prayed on me, scaring me into paying them and giving them access to my computer.

  Business Response

  Date: 05/20/2024

  Dear *****************************,

  
  Thank you for bringing this matter to our attention. We take all customer concerns very seriously and strive to provide the highest level of service and support.
  After carefully reviewing your complaint, we would like to clarify a few important points regarding our procedures and services:
  Service Provision and Charges: Our records indicate that you approached us with issues related to your HP printer. We successfully fixed the problem and charged you only once for this service. Our policy is to never charge a customer more than once for a single issue unless additional services are explicitly requested and authorized by the customer.

  
  We kindly request that you provide detailed proof of any additional charges that you believe were made by our company, OVRON. This will help us investigate your claim thoroughly and take appropriate action if any discrepancies are found.

  
  Enclosed with this response, you will find copies of the signed documents from our transaction with you. These documents outline the services provided and the agreed-upon charges.

  
  We adhere to strict security protocols and do not engage in practices that compromise the security of our customers' personal information. The issues you have described, including unauthorized access to your computer and fraudulent charges, are deeply concerning. It is crucial to report these incidents to your financial institutions and consider conducting a thorough security check on your devices.

  
  We are committed to resolving this issue and restoring your confidence in our services. Please contact our customer service team directly at ************ to provide the necessary proof and to discuss this matter further.
  Thank you for your cooperation.
  Sincerely,
  
  OVRON Customer Support
  

  
  

  Customer Answer

  Date: 05/20/2024

  I am rejecting this response because:   I called what I believed to be a HP help desk number for help connecting my computer to my printer. Instead, the fast talking agent said he had to port into my computer to help me. After he was on my computer, he told me I had 117 foreign malicious incursions on my computer and that is why he couldnt connect the printer. He then pressured me into purchasing a 5 year lifetime warranty on my printer and I thought that was fake as my printer already comes with a 2 year warranty. He spent 55 minutes inmy computer and forced me to sign a docusign with my credit card number. Under pressure I signed, then waited for another supposed Hp agend to come on to the phone and connect my printer. But, when I saw it was a  contract with Ovron, not HP, I realized I am an old woman who was scammed. 

  Business Response

  Date: 05/24/2024

  Firstly, we would like to assure you that we are genuinely committed to resolving our customers' issues with their devices. In the case of *******************, we successfully addressed and resolved the issues with her printer, which is why the amount was charged only after the services were rendered to her satisfaction.
  We pride ourselves on our customer-centric approach, which includes providing every customer with a signed service agreement and an invoice. These documents are designed to ensure transparency and to enable our customers to avail of future services at no additional cost.
  However, in light of the concerns raised and to demonstrate our commitment to customer satisfaction, we will be issuing a refund for the charged amount to *******************. We also request that ******************* contact our billing department at her earliest convenience to expedite the resolution of this issue.
  Our goal is to ensure that all our customers feel secure and satisfied with the services we provide. If you require any further information or documentation, please do not hesitate to reach out.
  Thank you for your understanding and cooperation.