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Business Profile

Renewable Energy

Healthy Home 365
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/07/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased an eco 365 probiotic unit in 2019. It worked for the time it took to go through the first bottle of roombiotic liquid. It never siphoned the 2nd bottle. I called the company and was sent a replacement which also didnt work. I now have two nonfunctional units in my living room. I would like a replacement functional unit or reimbursement for the cost of the product.

    Business Response

    Date: 08/22/2023

    Hello,

    This is a customer of a dealership we no longer provide products to. We have upheld our warranty by sending her an additional unit in place of the one she claims to be defective. Unfortunately, something happened to the unit during transit, and she is also now claiming this *** to be defective as well. We have asked for the two units back and we will priority ship and provide the tracking number for the new unit. However, due to the circumstances she does not want to do this and wants a technician to come out and replace the unit. Again, due to the fact that she is not a customer of ours, her authorized dealer was, she will have to be patient until we can have another current dealer that is willing to help provide her with the *** swap. We have already explained who we are verses the dealer and how the warranty works. We are more than happy to uphold our end of the warranty, but what she is asking is not something the warranty does cover; therefore, she will have to work with us and remain patient unless she wants another unit shipped after we receive the other two "defective" units back.  

    Thanks

    Customer Answer

    Date: 08/24/2023

    I am rejecting this response because:   They have failed to give me a timeline to expect resolution/technician. I have only one prepaid box to return two non-functional units. I have been patient and am willing to continue to be as long as I know there is a visible light at the end of the tunnel. 

    Customer Answer

    Date: 10/20/2023

    This situation has not been resolved. I have heard nothing from ****** about satisfying this issue and cannot give a favorable opinion on this product. He has not offered to provide box for return of product ************* compensation. 

  • Initial Complaint

    Date:09/12/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In December of 2021 I had a Healthy home 365 installed in my home in the Villages FL. The unit was to eliminate dust, and allergenes in the a/c system of our house. The unit was installed in December of 2021 . The unit was to be inspected after 6 months and the fluid replaced (filled) up again. The fluid was to last a year. Or dust problem is still the same and our allergies are still bad. We also purchased a 4 year supply of the fluid. I have called the distributor, Premium Home Efficiency in Dallas TX, no answer. The manufacturer, Healthy Home 365 of Richardson TX, customer service states to keep calling them or file a BBB complaint. HH 365 states they do not use that dealer anymore because of other complaints. I would think HH 365 knows the dealer left . Why won't HH 365 help me out, either repair, replace or refund after all its their warranty.

    Business Response

    Date: 11/03/2022

    Consumer Response /* (2000, 5, 2022/09/20) */
    Per telephone conversation the consumer said the problem is resolved and the the business took care of the issues professionally. We can close the complaint.

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