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Business Profile

Generators

Generator Supercenter of Rockwall, LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/27/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered a home generator and paid an $11,00 payment in August 2024. Each time we call for the status, it is one month out. This response has been happening since December. The latest status check was ignored. Our preference is installation but, if not, a full refund. They refuse to refund without charging $6000. Our

    Business Response

    Date: 04/28/2025

    Ms. **************** you for taking the time to share your feedback and experience with our Generator Supercenter Dallas team. We take all customer reviews seriously, and we sincerely apologize for falling short of your expectations.
    At Generator Supercenter, we strive to deliver exceptional customer service, and your feedback helps us identify areas where we can improve. We sincerely apologize for the delay in install of your generator; we have seen a mass influx of order and manufacturing delays for that specific size of generator. Our team is diligently investigating the situation and will provide an update as soon as we have more information. We understand the inconvenience this has caused, and we assure you that we are making this a top priority, we will have ****** from our local team to contact you immediately to resolve the install. 

    Thank you for your email and for bringing this issue to our attention. We truly appreciate your patience and understanding as we work to resolve this matter as quickly as possible.

    Customer Answer

    Date: 05/07/2025

    I have reviewed the business response and accept this resolution. 

  • Initial Complaint

    Date:03/20/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Quote, contract signed on 05/22/21. I paid $500 down After a year of waiting I called and requested a refund. They stated no refund could be done as they had already pulled permits. I checked with city and they had just recently pulled the permit.On 07/08/22 over a year passed and they finally came and did the electrical work and installed generator. They were supposed to send *********** to install propayne tanks. *********** came and said they could only install one giant 250 tank in the front of the house. I advised them that according to agent who sold me the genarator, that the tank would be next to the genarator which is in the side of the house.I have made numerous calls and sent numerous emails to no avail. I have requested they complete the job or refund me my deposit and make the necessary repairs to my breaker box and leave breaker and electrical back as it was prior to them making changes.There has been no response. Due to lack of communication, my last email requested they they make all communication in writting and or via email.My request remains the same. I'd like for them to remove the genarator and bring revert back my breaker box and electrical wiring and refund me my $500 deposit.

    Business Response

    Date: 04/04/2023

    We have been trying to work with multiple propane companies at little or no response. We where willing to move the generator to a different location to help with the propane tank location problem.

    Looking at the notes in our sytem, we have made multiple phone calls to update customer and multiple phone calls to the propane companies.

    Per ********************** request, we will schedule a time to come and remove the generator and refund his deposit.

    Best,

    ***********************

    Customer Answer

    Date: 04/12/2023

    I have reviewed the business response and accept this resolution as long as they also revert my breaker box back to its original status. 

Generator Supercenter of Rockwall, LLC is BBB Accredited.

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