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Business Profile

Air Conditioning Contractors

Campbell Appliance Heating & Air, Inc.
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BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Campbell Appliance Heating & Air, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Campbell Appliance Heating & Air, Inc. has 5 locations, listed below.

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    Customer Complaints Summary

    • 12 total complaints in the last 3 years.
    • 3 complaints closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:12/12/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On September 13, 2022 I called this company to repair my refrigerator due to it not cooling. The technician was supposed in my home a whole five minutes just to tell me that the services will be $495 to repair the issue. Although I felt the price was high & he didn't do a good evaluation I was desperate to have my refrigerator repaired. The technician advised that it will take 5 to 7 business days before they return to correct the issue on September 26. I called to figure out what was going on and why haven't anyone returned and was told that my cart was on back order, and it had not come in yet on October 4 the technician five receive the part set an appointment to be at my house when he got there. The part was broken and I was told that it had to be re-ordered. At this point. I asked for a refund because I've already waited several weeks to have my refrigerator repaired to no avail . I spoke to ******* who happens to be very rude and unprofessional. Let me know that he was only gonna return $289 out of the $495 that I paid. I asked ******* for breakdown which she could not provide, and nothing meets it to me on how that part was that much when I was only supposed to pay 20% of the restocking fee for the part which turned to be 20% of the whole service fee plus the service fee. None of this makes sense to me. It is now December 9. I still have not received the service from this company or my money back, they sent me a check for the incorrect amount of money and the incorrect spelling of my name which I was unable to cash. I was told to contact the lawyer if I want my money back or to make any more contact with this company. A lawyer cost $2500 and that is a lot for a single mother. I just want my money back and I still haven't come to resolution with this company.

      Business Response

      Date: 12/15/2022

      Customer called ******************** for a repair. She approved repairs and paid for repairs. She later canceled and approved the refund amount. She was mailed a refund check but claims the bank would not deposit it because her name was misspelled. We asked her to return the check and we would process another check with correct spelling. She claims she threw the check away. We are not able to issue a new check unless customer returns original check. Customer threatened her lawyer so we advised that all communication would be handled between her lawyer and Campbell Appliance. We have yet to hear from her layer. 

    Campbell Appliance Heating & Air, Inc. is BBB Accredited.

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