We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Auto Insurance

USAA

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Insurance.

Reviews

This profile includes reviews for USAA's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

USAA has 27 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • USAA

      9800 Fredericksburg Rd San Antonio, TX 78288-0001

    • USAA

      1 N Norterra Pkwy Phoenix, AZ 85085-8207

    • USAA

      2965 Fort Campbell Blvd Clarksville, TN 37042-3021

    • USAA

      8950 Cypress Waters Blvd, Suite B Coppell, TX 75019

    • USAA

      P.O. Box 610788 Dallas, TX 75261

    Customer Review Ratings

    1.16

    Average of 2,405 Customer Reviews

    Want to share your experience?

    Leave a Review

    Review Details

    • Betty Jo B

      Date: 07/23/2022

      Betty Jo B

      Date: 07/23/2022

      Our vehical was stolen in beginning of March. It is now mid July and I'm still fighting with them to get it totalled and closed. Even thow they sent a adjuster to see the vehical in police custody being held for evidence they still drug their feet to get this claim finnished. I'm so sick of USAA after 8 years of having them I no longer even want to hear about them. I sure will be changing insurance companies after this disaster I pay out of my pocket for coverage on is finnaly finnished. Definitely would not recommend them.

      USAA

      Date: 07/25/2022

      Dear ******************************,Thank you for sharing your concerns with us.Please know, we escalated your feedback to the appropriate member advocate for additional review, and they will follow up with you directly in the next few business days.Your membership and feedback are appreciated.Sincerely,*******************

    • Bryan T

      Date: 07/23/2022

      Bryan T

      Date: 07/23/2022

      Offer 24/7 service yet unable to provide service.SAT/SUN unavailable due to service, unable to provide SAT quote on SAT request on 1 house 2 car. I am very disappointed in their service available, considering moving all accounts.

      USAA

      Date: 07/25/2022

      Dear ***********************,Thank you for sharing your concerns with us.Please know, we escalated your feedback to the appropriate member advocate for additional review, and they will follow up with you directly in the next few business days.Your membership and feedback are appreciated.Sincerely,*******************

    • John W

      Date: 07/22/2022

      John W

      Date: 07/22/2022

      I have been a member for almost 10 years now. Yesterday USAA decided to freeze my account so they can review it. No notice, no courtesy call, nothing. They will not discuss details of the review and Im told it can take 1 hour to 3 business days. This is absolutely insane that they would treat someone like this and restrict me from my own money. I will not be banking with them any further and I suggest anyone else who values their money to do the same.

      USAA

      Date: 07/26/2022

      Dear *************************,Thank you for sharing your concerns with us.Please know, we escalated your feedback to the appropriate member advocate for additional review, and they will follow up with you directly in the next few business days.Your membership and feedback are appreciated.Sincerely,*******************

      USAA

      Date: 07/26/2022

      Dear *************************,Thank you for sharing your concerns with us.Please know, we escalated your feedback to the appropriate member advocate for additional review, and they will follow up with you directly in the next few business days.Your membership and feedback are appreciated.Sincerely,*******************

    • Douglas S

      Date: 07/21/2022

      USAAs auto loan processing used to be quick and seamless but now its less than. The dealer that I was working with submitted the funding docs on 19 July and USAA devalued the vehicle somehow because someone in their department probably entered the *** wrong but didnt contact anyone to verify the information. I had to call in to see what the hold up was and update the information they had on file. Was told that everything was good to go and the funders would process it the next day. The next day comes and still nothing and given the runaround from 2 out of 3 of their loan professionals with them saying it may take two more days. Their funding process states that if all of the docs are there by 4PM CT that they would process funding same day. This hasnt happened two days in a row and it has cost me a few hundred dollars from a missed pickup charge that the auto transport company who wasnt able to pick up the car on day three because they did not send the funds. I recommend anyone not to get a loan through them because they dont follow their own process and their interests rate are not even competitive. I only went with them because they have processed payments quickly before but never again. Im contemplating moving my money out of the bank and just going over to Navy Federal. USAA is disappointing and does not have the same level of customer service as previously.

    • Lori D

      Date: 07/19/2022

      Lori D

      Date: 07/19/2022

      I was scammed by a scammer for $2450.00 and when I called the bank and told them what had happened and paid back what was used. They called me and told me that they can no longer do business with me. I feel that this is unfair. I did nothing wrong and I am still being punished for someone else trying to take advantage of me. This is so unfair

      USAA

      Date: 07/21/2022

      Dear *******************,Thank you for sharing your concerns with us.Please know, we escalated your feedback to the appropriate member advocate for additional review, and they will follow up with you directly in the next few business days.Your membership and feedback are appreciated.Sincerely,*******************

    USAA is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.