Business Profile

Auto Rentals and Leasing

Nü Car Rentals

This business is NOT BBB Accredited.

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Pattern of Complaints

Complaints

This profile includes complaints for Nü Car Rentals's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

402 total complaints in the last 3 years.
123 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:08/05/2024
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
NU Car rental in ****** is using deceptive and aggressive up-sell techniques to persuade customers to buy (in my case) not needed products/services. I would like my money back i.e. $ ****** for not needed toll express.NU Car rental will probably come back that I signed for it, yes I did but this was only because of the deceptive and in accurate info I received foirm the rental agent. Rental agent was not ethical and provided fraudulant info abou tthe need/requirement to have toll express added to the rental.
Business Response
Date: 08/08/2024
Thank you for bringing the toll issue to our attention.

First, we would like to apologize for the frustration you've been experiencing. We want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services.

Based on our Denver Supplier, they are unable to refund you for the toll. We do apologize but this fee remains.
Customer Answer
Date: 08/12/2024
Complaint: 22088156

I am rejecting this response because:
the toll charges were charged based on deceptive and fraudulent information by the counter person, ******.
****** informed us that there were everywhere toll roads and accepting the toll charges would save money. ****** advised that if I do not accept the toll charges Nu will charge an administrative charge of $30 plus the actual toll each time a pass a toll camera. ****** was ademend that this would save me money, as a matter of fact almost all renters will accept the toll charges because there are toll cameras everywhere!!

Nu car rental will probably gladly provide me with an overview how many times I passed a toll camera!
I am sure that I never passed a toll camera, I was subject to ******* fraud!
If Nu car rental has a level of integrity they will reimburse me with the toll charges AND instruct ****** to advise customers with HONEST, Non Fraudulent up-sell information.

Regards,

*****************************
Business Response
Date: 08/22/2024
We understand your frustration.

We will send a follow-up email to our Denver Affiliate who charged you the toll fee. Rest assured that we will give you an update as soon as we receive a response from the Car Rental Location.
Customer Answer
Date: 08/26/2024
Complaint: 22088156

I am rejecting this response because:

Regards,

*****************************
Initial Complaint
Date:07/30/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On May 7, 2024 I purchased a rental car from NU Car rentals for a trip my family and I were taking on July 20,2024 through July 28, 2024. I paid a total of $****** for the rental and after reading the agreement and calling about hidden fees I was reassured not only once but 4 times that at the time of pickup I would ONLY be charged a deposit fee of $200.00 and nothing more. Upon arrival to NU Car rental in ****** I was charged other hidden fees that were not disclosed when I called prior to picking up the rental car 9 day fee= $413.00 1 LDW 2 fee= $485.91 AP Surcharge=$98.58 Rental Surcharge= $20.07 Vehicle License Fee= $57.85 Cust/facility trip= ***** Sales Tax= $91.18 CC Surcharge= $25.07 Deposit= $300.00 Total charge= $1278.51 At the time of pick up I had my family with me and no other choice but to sign off and pick the rental up because they said we were unable to cancel the rental or a smaller car for a lower price. I was left with $4.00 for our family vacation. Now after returning the rental on 7/28/2024 at 6:00 I am now being charged $620.51 for a Driver Total. I want my money back $620.51 because as I mentioned all these hidden fees were never disclosed when I called to confirm there would be no other fees apart from the $300.00 deposit fee. The representatives I spoke to reassured me 4 times that I would ONLY be paying $300.00 at pick up. I am very upset about being scammed out of all this money and would just like my money back. I had my family with me and was not given any other option but to sign and give my card. The girl that helped us explained that this happens a lot with customers and they are left with bo money or with no rental if they are unable to pay for the hidden fees that arise at the time of pick up. After reading the negative ****** reviews I wish I would have read them before renting from NU Car and. I AM DISAPPOINTED DISGUSTED BY THIS COMPANY AND WANT MY MONEY BACK.Paid ****** for rental and an additional $620.51 in hidden fees.
Business Response
Date: 08/05/2024
Thank you for bringing the *** fee to our attention.

First, we would like to apologize for the frustration you've been experiencing recently. We want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services.

Based on the attached rental documents, you agreed to sign up for the *** by signing the following paperworks.

1. Signed Rental Agreement
2. Printed file which you signed by pen

We do apologize but the charge remains.
Initial Complaint
Date:07/28/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I made a rental car reservation through Priceline for a car for July *****th. When I arrived at the rental store, I asked for one extra day to drop the car off on the 28th instead. I had already paid $214.36 to Priceline, and the employee that checked me in for the car rental never discussed any fees or charges on my card, and never said that she was charging my card for anything. I was given no invoice either by paper or by email, which is what Nu is claiming they did. Upon checking my bank statement, I noticed that Nu charged me an extra $292.97. upon returning my car, I attempted to ask the manager what the extra charge was for, which is when he then told me that there would be no way to refund the charge since it was for insurance that "I opted in for," because I didn't show any proof of insurance. I was never asked for insurance on checking out with the car, and was never told that I opted in for any insurance. I specifically told the employee that I did not want any extra insurance coverage. The manager then printed out the invoice he claimed to have sent me that showed a price break down with a slew of extra charges, including the insurance I never asked for. Also while returning my car, other customers were complaining of misc fees and charges that they were not made aware of, and social media and ****** reviews echo similar complaints to my own.
Business Response
Date: 07/31/2024
Thank you for bringing the extra coverage to our attention.

First, we would like to apologize for the frustration you've been experiencing recently. We want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services.

Your feedback has been sent to our ********* Affiliate to ensure your concern is addressed. We apologize for the inconvenience this has caused.
Customer Answer
Date: 07/31/2024
I am rejecting the response so that the BBB understands that this issue is not yet resolved. The San Diego branch was unwilling to accept that they unfairly charged me for this, despite me never being informed that my card was going to be charged, and despite me stating that I declined all insurance. I was never asked for proof of insurance, and I want to stress again that I was never told my card was going to be charged any amount of money. I was never given an invoice either, physical or emailed.
Business Response
Date: 08/05/2024
A follow-up was made to our San Diego Supplier. Please bear with us.
Customer Answer
Date: 08/11/2024
No resolution has been offered
Business Response
Date: 09/05/2024
Please see the response below from our San Diego Affiliate.

I do not see that the customer provided any proof of insurance upon pick up. We are happy to give the customer a refund on the insurance if they can provide proof of insurance. We cannot refund the additional day, however, since they used it.

May we have your proof of insurance indicating that you have a Collision Damage Waiver for further assistance?
Initial Complaint
Date:07/26/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
NU car is scam. They are stealing $93 for a fuel on and electric care that I charged with electrical at home home. Only drove 80 miles charged it.
Business Response
Date: 07/30/2024
Thank you for bringing the fuel fee to our attention.

First, we would like to apologize for the frustration you've been experiencing recently. We want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services.

Your concern has been forwarded to our Phoenix Affiliate for further investigation. We do apologize for the inconvenience.
Initial Complaint
Date:07/26/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 6/9/24, I booked, through rental cars.com, a rental car with Nu Car Rentals. During the booking process, I declined additional coverage. When picking up the car, I did initial a statement that was labeled Loss Damage Waiver (***), a very misleading title. I had been on a four-hour flight with two members of my family being first-time fliers, my wife being a nervous flier, and all of us having been up since 2:00 AM eastern. After waiting in line for a half-hour and everyone anxious, I did not take the time to read all the fine print. When it came to the **** the person checking me out, made the statement that my insurance would cover the damage on my vehicle, and given that I had already declined additional coverage when booking the car, I made the incorrect assumption that I was waving additional loss damage coverage. The attendance statement was very misleading and unethical. He also rushed right past that comment and started talking about refueling, telling me not to refuel, as the rental car agency could refuel cheaper than the gas station across the street. However, this was meant to distract me, as , he mentioned it at least five times in the matter of a minute, knowing full well there were other gas stations where the price per gallon was more than $.20 cheaper than what he was quoting at the rental car agency. When I noticed this problem, with my final receipt having been emailed to me, I immediately called the customer service number. in addition to the lost damage waiver, I was charged a refueling fee, although my car was returned full of gas. The agent removed that fee, suggesting the person must have been busy and failed to check the fuel. I also asked to speak to a manager, and she said I would receive a call within 2-3 business days. That call never came. This company uses deceitful and unethical practices, fooling customers into signing the loss, damage, waiver. I want a refund of $223.93 for the *** or I intend to take legal action.
Business Response
Date: 07/30/2024
Thank you for bringing the fuel fee to our attention.

First, we would like to apologize for the frustration you've been experiencing recently. We want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services.

Based on the Signed Rental Agreement, you agreed to purchase for the **** We do apologize but the charge stands.
Customer Answer
Date: 07/30/2024
Complaint: 22049264

I am rejecting this response because:

As stated, the attendant specifically stated that I should initial the waiver (very misleading name), and then said my insurance should cover everything. I had also told him I declined additional coverage when booking. He then successfully moved me past that by repeatedly talking about not refilling the gas tank and pointed to the high price at the station across the street, for which you probably pay the owners to inflate their prices. Yes, as I acknowledged, I initialed the **** I did so under duress (long wait lines and an exhausted family) and very dishonest tactics. Your company, as is evidenced by the number of complaints on this issue alone, and the ungodly number of people waiting on the phone with customer service, is incredibly talented at being unethical and deceitful. Good for you! It shows you have a good training model. Now, lets see how many people will join a class-action lawsuit and how many more can be warned off from doing business with you with the assistance of social media. Keep the money. Im coming for a whole lot more.

Regards,

*********************
Business Response
Date: 08/06/2024
Please be advised that NU Car Rentals provides a car rental affiliate reservation system and acts as an agent for the convenience of you the customer and the locally owned and operated car rental firm. Our liability, if any, shall be limited to the amount of rental charges paid to us.

Since this is a charge from our Supplier, we will ask for further assistance from them. Rest assured that we will give you an update as soon as we receive a response from the Car Rental Location.
Customer Answer
Date: 08/06/2024
Complaint: 22049264

I am rejecting this response because: There was nothing, anywhere, indicating this was an affiliate group. All signage and documentation states Nu Car Rentals. The customer service options all state ********************. ******************** is the responsible party.

Regards,

*********************
Customer Answer
Date: 08/07/2024
Complaint: 22049264

I am rejecting this response because:
There was nothing, anywhere, indicating this was an affiliate group. All signage and documentation states Nu Car Rentals. The customer service options all state ********************. ******************** is the responsible party.

Regards,

*********************
Business Response
Date: 08/10/2024
Please refer to our website link **********************************************************.

As for the fuel, it was already refunded. However, our Phoenix Affiliate informed us that you need to send them an email at ************************** for LDW refund request. You can also send them a letter of representation to ************************************************************************************** office 107.
Initial Complaint
Date:07/25/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The summary below began on June 14, 2023, but complaint involves issues unsettled. Chase demands penalties and interest on 2 unpaid charges: $333.50 (NuCar Auto Rental) and $69.94 (********* Fashion, LLC). NuCar: June 14, 2023, ***** reserved, via phone a Dodge Charger for 3 days; 5:00 P.M., Friday June 23, through Monday noon, June 26. The reservation attendant confirmed a Dodge Charger was available at DIA. ***** and attendant simultaneously viewed a NuCar ad on website: Ad read: Dodge Charger 45.70/Day & est. total ******, including Taxes and Fees for est of 6 days. A second page listed requirements: "unlimited mileage" and "credit card" and "driver's license."Attendant explained a security deposit is necessary, but would be refunded, assuming the times are met, no damage to the car, and a full tank of gas upon return. She stated the reservation charge would be $333.50; however, at $45.70 per day, and for only 3 days, the credit card would be credited for the security deposit, and total charges, at $45.70 per day, would be approx. $150. ***** reiterated the terms, and his own insurance covers rentals, so no *************** coverage wasneeded.We four Brown family members flew to ****** from ****** on June 23, arrived at NuCar Rental at 5:00 p.m. Woman assigned had our data on her device; a Dodge Charger was brought to door nearby. But, ******* driver's license, she declared, was not valid.******* driver's license was valid; it was the sole means of ID used by ***** to board the **** to DIA flight! (As it was also the sole means of ID upon our family's return 3 days later.) NuCar refused to provide a car to *****, yet ******* dispute arm demands payment, plus $100s in penalties. THERE WAS ABSOLUTELY NO SERVICE PROVIDED BY EITHER NUCAR OR CHASE!As of his last payment to *****, October 2023, and considering redeemable points of $344. 09, ********** owed ***** $421.36 when he demanded the card and account be closed.
Business Response
Date: 07/30/2024
Thank you for bringing the extra fee to our attention.

First, we would like to apologize for the frustration you've been experiencing. We want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services.

Based on the rental documents, it was indeed shown that the renter's name was NATA ************************* with the extra driver, ********************************.

However, our Denver ********* used your original reservation with a total amount of $333.50 to rent the vehicle (please see the Renter Payments).

Moreover, you have agreed to sign up for the following amounting to $164.46:

1. Additional Driver
2. Loss Damage Waiver
3. Glass/Tire Protection

Thus, the total rental charge was $333.50 + $164.46 = $497.96

On the other hand, the security deposit of $300 was already returned and fell off. It was not an actual charge but an auth on hold.
Initial Complaint
Date:07/25/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 6/28/24 I picked up my rental car and whilst completing the required paperwork to pick up the vehicle, I was told by the rep that the *** is non-negotiable and required although I have my own insurance policy with both Collision and Comprehensive coverages. This is a fee I was reluctant to pay for but didn't know better at the time. I've sent an email to their customer service team who advised they wouldn't be able to refund me the cost for the ***. I was wronged and incorrectly charged.
Business Response
Date: 07/29/2024
Thank you for bringing the *** fee to our attention.

First, we would like to apologize for the frustration you've been experiencing recently. We want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services.

To help us route your complaint to the appropriate department that can address your concerns, we'd be grateful if you could provide us with additional details by filling out the needed information below.

1. Did you provide proof of insurance or a copy of the Declaration upon arrival? If yes, please give us a copy for further investigation
2. Primary driver's name
3. Pickup location/Destination Airport
4. Confirmation # ending in NU

If you don't have these, please provide us with the following instead:

1. Signed Rental Agreement
2. Final Invoice/Contract
Customer Answer
Date: 07/29/2024
Complaint: 22044205

I am rejecting this response because:
The BBB portal doesnt allow me to respond to the request information any other way.
At your request:
1. Did you provide proof of insurance or a copy of the Declaration upon arrival? If yes, please give us a copy for further investigation
I was not able to, as I was fetching the document on my phone the rep advised me the *** would be necessary. She asked if I had full coverage to which I replied that I did. She then asked what car I have covered and I explained my 2015 ******* Veloster to which she said I wouldnt have coverage- thats not how insurance works. I have full collision and comprehensive coverage.
2. Primary driver's name
***********************
3. Pickup location/Destination Airport
SLC airport location
4. Confirmation # ending in NU
SLC-80262
Regards,

***********************
Business Response
Date: 08/02/2024
Thank you for providing us with the rental details.

We will further investigate this case with our SLC Affiliate. Rest assured that we will give you an update as soon as we receive a response from the Car Rental Location.
Customer Answer
Date: 08/07/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. They finally decided to refund the cost of the *** I was convinced to purchase.

Regards,

***********************
Initial Complaint
Date:07/24/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased our rental car (expedia receipt attached). We then arrive to NU Car (which, by the way, is NOT at the rental car department in the airport. You must go outside, down the stairs and into a shuttle to actually get to NU Car..) and stand through the line. Then only to be charged more and added a booster to seat to our order, even though we already had one and did not need it from you. Then, at checkout, they proceeded to charge me hundreds of dollars more, for car protection of some sort, even though we said (and gave!) our own private insurance information, anyway. We stated numerous times that we did not need nor want any additional coverage. We made it very clear. When you are standing with four children, two exhausted adults and tons of suitcases, we just want to go. Who knows what they made us sign. She wasn't listening to me, anyway, she was just talking about the race that primarily lives in **..We ordered a car to seat at minimum 7, and we got a car that sat 6. We are a family of six. Our bags and stroller would not fit in the car. The carry on luggage had to sit on my lap until we got the house and then on the way back to the rental place. Also, while we were waiting for our shuttle, I was standing near one of the cashiers- A whole group of black men, snarking, laughing and giving each other fist bumps about what one of them said to this very elder man. The man asked the cashier why didn't get an EV vehicle as he had requested. The HORRIBLY rude person responded and I quote, "Well, you must not know how to read very well because that's not what you ordered." My mind was blown and I even stopped dead in my tracks and told him how absolutely horrifying and disgustingly rude that was. What a disgrace to society. They then continued to laugh and fist bump ******* we were loading on to the shuttle, two gentlemen were also coming on and they told us that NU Car took them to car rental place instead of the airport. How insane is this. I want my refund
Business Response
Date: 07/29/2024
Thank you for bringing the child seat and extra coverage fees to our attention.

First, we would like to apologize for the frustration you've been experiencing recently. We want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services.

Your concern has been forwarded to our Phoenix Affiliate to ensure your concern is addressed. We apologize for the inconvenience this has caused.
Customer Answer
Date: 07/30/2024
I have two options for this response and those are to accept and close or reject and continue, therefore I am choosing reject and continue. I hope to hear from the ** location soon. I am not happy with this.
Business Response
Date: 08/05/2024
Our Phoenix Affiliate informed us you don't have a child seat upon arrival. Per the State law, one cannot have a renter leave without a child seat. As for the Insurance, please contact directly with our Supplier at ************. You can send them an email at *************************************************.
Customer Answer
Date: 08/12/2024
I will be waiting for a response from the email address you provided. I wrote them today. I'd also like you to relay to them that I have sent them a correspondence and to check their spam/junk folder just in case.
Business Response
Date: 09/05/2024
Thank you for the notification. We will send now a follow-up to our Phoenix Affiliate.
Customer Answer
Date: 09/06/2024
Complaint: 22038904

I am rejecting this response because: no one has emailed me back

Regards,

***** ******
Business Response
Date: 09/19/2024
Please see the attached file as a response from the location's Supervisor.
Customer Answer
Date: 09/20/2024
Complaint: 22038904

I am rejecting this response because I am requesting my refund.

Regards,

***** ******
Business Response
Date: 10/03/2024
We do apologize but the charges stand. The location won't give compensation as well as stated in the previous attachment.
Customer Answer
Date: 10/03/2024
Complaint: 22038904

I am rejecting this response.

Regards,

***** ******
Initial Complaint
Date:07/24/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Charged my credit card $101.00 for unsolicited Loss Damage Waiver which I did not choose but was asked by the clerk to initial a series of them. In effect I was deceived, tricked, and fooled into believing that I had waived such option. Since I had my own total insurance coverage Clerk comment "you have to initial all these boxes" " to waive coverage "The Loss damage Waiver at the top in effect I was fooled and later realized that it was te opposite Numerous contacts with the company All negative Became aware of numerous repeat complaints that mirror mine
Business Response
Date: 07/29/2024
Thank you for bringing the *** fee to our attention.

First, we would like to apologize for the frustration you've been experiencing recently. We want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services.

Based on the Signed Rental Agreement, you agreed to sign up for the ***. We do apologize but the charge stands.
Initial Complaint
Date:07/24/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Invoice date 7/16/24. I rented a car from Nu Car. I specifically said no to the representative about adding on any insurances or anything additional. I then got charged $67 for insurance. He made me feel very uncomfortable. Please see uploaded explanation for additional information.
Business Response
Date: 07/28/2024
Thank you for bringing the *** to our attention.

First, we would like to apologize for the frustration you've been experiencing recently. We want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services.

Your concern has been forwarded to our Denver ********* to ensure your concern is addressed. We apologize for the inconvenience this has caused.
Customer Answer
Date: 07/30/2024
Complaint: 22031504

I am rejecting this response because: there is no response

Regards,

*****************************
Business Response
Date: 08/04/2024
Our Denver ********* has advised to call them at ************* to discuss about the rental charges. You can also send them an email at **************************.
Customer Answer
Date: 08/05/2024
Complaint: 22031504

I am rejecting this response because: I already tried to call the ************* and got a call center who said there was nothing they could do with a closed contract.

Regards,

*****************************

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Nü Car Rentals is NOT a BBB Accredited Business.