Business Profile

Auto Rentals and Leasing

Nü Car Rentals

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Pattern of Complaints

Complaints

This profile includes complaints for Nü Car Rentals's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

403 total complaints in the last 3 years.
127 complaints closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:10/04/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I rented an unsafe car from them. The car tire psi was unstable when I got into the car and it rapidly declined. I was stuck on the side of the road and they would not help. Even after I filled the back tire with air the psi level still declined rapidly. Please see email below to company:"I just spoke with ****** at the front desk, but I had a horrible rental experience. Ive already called into nu car rental and spoke to Expedia. There is something wrong with the tires/car for this rental. I received the car with the back left tire at a 27psi it went down to 14 psi. I was stranded on the side of the road and with help, made it to a gas station to fill up air. I filled it up yesterday to 41 psi and this morning as I dropped it off its at 36 psi. Therefore its loosing air very fast. I had a horrible experience and would like my money back."Expedia denied me a refund and nu car rentals denied me a refund.
Business Response
Date: 10/08/2022
We do apologize for the inconvenience.

Please be advised that a follow-up was sent to our ****** Affiliate today. Rest assured that we will be on the lookout for their response.

In the meantime, are you able to provide us proof (photo or video) showing the tire issue?
Initial Complaint
Date:10/03/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I rented a car from Nu Car Rental in Las Vegas **. around July 30th. I was charged over $300 in fees for a camera recording my smoking in the rental car which I was never shown proof of. I was also told there was some essence of black tar that remained from the smoking which was also the cause. I was charged for these fees without a manager contacting me to discuss this. At the time of the rental, I wasn't informed there was a no smoking policy even though I wasn't I still didn't smoke in the vehicle. I was also being charged a toll fee to go to ********** when there is no toll in **********. I would like to understand how the charges are accurate without giving me any proof of the allegations.
Business Response
Date: 10/04/2022
We do apologize for the inconvenience.

Based on the Final Rental Agreement, you were not charged for the toll fee. You were charged for the extra 1 day and the smoking fee.

We will ask our ********* Affiliate to provide us with proof to justify the smoking charge. Rest assured that we will give you an update as soon as we receive a response from the Car Rental Location.
Customer Answer
Date: 10/04/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is not yet resolved.

Regards,

*******************
Customer Answer
Date: 10/18/2022
Complaint: ********

I am rejecting this response because:
I filed a complaint against the company due to a charge for a cleaning fee. #******** The video was sent to my email to verify charges which does not show me doing any of the things the company stated that I was doing in the car. There is also no proof that this was the car rented by me. There is no person doing anything in the car that show proof that the charge was warranted. Also making a recording after the fact is no proof. This is just bogus. I have uploaded the video and would like to share it with others to show this company will do anything to try and justify charges. They have no proof. I see none of the things being said in the video. Refund.

Regards,

*******************
Business Response
Date: 10/29/2022
We understand your frustration. Should you want to make an appeal, please coordinate with the ********* Office directly at ************.
Customer Answer
Date: 10/31/2022
Complaint: 18157535

I am rejecting this response because: it does not provide a resolution based on any evidence. I already spoke with their ********* office and they are refusing to acknowledge me. I am getting no resolve. The video doesn't prove there was any smoking done in the car.

Regards,

*******************
Business Response
Date: 11/05/2022
We do apologize but we will close this ticket now. Our ********* Affiliate has already declined to refund the extra charge.
Initial Complaint
Date:09/15/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 9/14/22 I flew into *********, ** and visited Nu Car Rentals to pick up my pre-booked and paid in full rental. Upon arrival I was told that my Drivers License would not be accepted due to it not being Plastic Copy. My birthday was last week so my license expired and was not shipped to my home in time for trip, however I presented my License (expired) as well as my brand new interim license (federally accepted paper copy), since I was advised this would be acceptable everywhere in the ***. When asked to reference the policy stating my interim license cannot be accepted the manager on duty was not able to provide any proof of this claim. I then located the policy which states that a valid License is needed to book. I again presented both my expired license and my valid license and was denied. Furthermore, I was told that they cannot reimburse me for the rental. This is a flat out scam and unwarranted abuse of management authority,that has cause my wife, children, and I massive distress in an attempt to get to our hotel in a brand new city. This business is running a flat out scam. Every other rental company we contacted accepted my paper interim license.
Business Response
Date: 09/19/2022
We are sorry to hear you are unable to rent the car.

We can see that your reservation was booked via ******. Please contact their **************** for options on your request.

Phone number: ************** / **************
Email address: ************************
Website: https://help.******.com/en_us/how-to-contact-customer-service-ryiprtdtP
Customer Answer
Date: 09/19/2022
Complaint: 18028532

I am rejecting this response because:
****** accepted my Drivers License. The issue I experienced was solely due to the poor customer service provided at the *********************** location, and the manager on duty who had no documented policy to reference when refusing to provide vehicle I paid in full to rent. I demand a refund and an apology for how my family and I were treated while visiting *********.

Regards,

*************************
Business Response
Date: 09/23/2022
We do apologize for the inconvenience. We will send your feedback to our ********* Office so they can reach out to you directly.
Initial Complaint
Date:09/15/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Charged to my credit card from Priceline: $186.88 Additional charges on day of pick-up:$346.76 (including $200 deposit)Like some others who have posted about this car rental- very unethical business practice of adding "loss damage waiver", "roadside service plan" etc. to your contract, then the agent will subtly ask the customer to quickly initial the consent for all these charges you were not aware of or did not even verbally discuss with anyone at the desk. Worst part is the agent does this all the while with a smile on her/his face, knowing exactly what they're doing. They will not explain any of this. What they will tell you is there is a charge for incidentals and $200 deposit, which you will pay. This is regardless if you have already paid through your travel or other website like Priceline. And by the time you are aware, this is when you get the charge to your credit card (too late). After expressing this to a manager, their response was too bad, you agreed to pay by signing, so you are responsible for this bill. This company is not in the business of renting cars, they are out there to separate you from your wallet in the most unethical and unacceptable ways. Don't be their next victim. But if you do end up at their desk, please double check and dont be duped!
Business Response
Date: 09/17/2022
We understand your frustration.

May we ask if you were given a "tablet" during the pickup where you can select to accept or decline the additional charges?
Customer Answer
Date: 09/19/2022
Complaint: 18028249

I am rejecting this response because:

No tablet was provided to me, the Nu Car Rental rep used a desktop computer that has touch screen component.
not sure what the relevance of this is, whether a tablet is user or not. There is no regard for proper business conduct and nothing about the ethics of this business was addressed at all, and no fault was admitted.

Regards,

*********************
Business Response
Date: 09/26/2022
Thank you for the verification.

However, it was clearly shown on the Rental Agreement that you agreed to purchase the *** and LDW charges. We do apologize, however, the charges will still remain.
Customer Answer
Date: 09/26/2022
Complaint: 18028249

I am rejecting this response because:
Anyone can be deceptively made to sign a contract, without any verbal agreement or communication about the main terms of the contract. The front desk agents at Nu Car Rental did not at any point during our exchange speak on any of the charges that was brought against me on the contract. It is their job to get my verbal consent before adding these add-on charges to my contract. The agent ***** had me quickly browse through the fine print and had me sign here and there and here, without reviewing anything on the contract either before or during my signing.
In fact, if you look at the language of the signed items, the customer is at once signing for consent to agree to purchases (unknowingly), but the same signature is supposed to also be used to decline certain add-on purchases. So this is by itself a level of deception, as the customer is not clear on whether the initial/signature is supposed to represent consent or refusal for a purchase.
Additionally, the ***** DAMAGE WAVER" is spelled wrong for the word "WAIVER". They had my "renter's email address" written completely wrong as it is supposed to be "*****************" not "***************".
This contract is rushed and erroneous, and really sums up how the business is conducted at Nu Car Rental. Full of incompetency and dishonest practices.

Regards,

*********************
Initial Complaint
Date:09/07/2022
Type:Service or Repair Issues
Status:
UnresolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We rented a vehicle from ************************* location) from 7/13/2022 to 7/15/2022. Unfortunately during the car rental period, the windshield was cracked due to debris from the road hitting the bottom right corner of the windshield. Immediately notified NU Car Rental (via customer service line) as well as my credit card company as they were my primary coverage for the rental. Upon turning the vehicle in, notified the attendant who informed me to fill out the claim document noting the damage. Additionally took that filled out paper to a desk clerk, who informed me that someone from the location would be reaching out the following week. That date came and went, so I reached out to the ******************* line (since you cannot reach a specific location). I was informed to call the company in which they file and process the claims. After reaching out to them, they informed me to call back closer to the beginning of August 2022 to give it some time to receive the claim. Over the past month I have called *******************, as well as the ************* and have NO IDEA where the status of the claim is at. NU Car Rental informs me each time that they do not know and to call the claim center. The claim center tells me that they have no information and to talk to NU Car Rental. Between the 2 entities and numerous calls this past month, I have no idea how to get the information to address/resolve the damage to the vehicle. My last attempt was to reach out via email (where I sent the document in as well for the claim), and the representative has informed me via email to reach out to the claim center. At this point, NU Car Rental is doing nothing to resolve my inquiry and I am getting passed between both companies, none of which know the status.
Business Response
Date: 09/08/2022
Thank you for bringing this to our attention.

Before we will do a further review with our ****** Affiliate about the cracked windshield, may we know if they have charged you for the damage?
Customer Answer
Date: 09/11/2022
Complaint: 17925803

I am rejecting this response because:
********************* Location) has not sent me any notice relating to what is owed on the damage. It is now coming up on 2 months from incident and I should have had applicable paperwork regarding the damage/costs so that I can submit that to my insurer and get that resolved. After reaching out to both NU Car *********************** and *****************, no one is able to advise on the status of the claim and that is not helpful in resolving the damage that was sustained to the vehicle (Windshield).
I'd like the damage (costs and any applicable information) sent to me so I can proceed with filing a claim through my insurer.

Regards,

*********************
Business Response
Date: 09/15/2022
Thank you for bringing this to our attention.
Please be advised that we will send an email to our ****** Affiliate so they can help ** further. We do apologize for the inconvenience.

Rest assured that we will give you an update as soon as we receive a response from the Car Rental Location.
Customer Answer
Date: 09/16/2022
Complaint: 17925803

I am rejecting this response because:
Company informed me that they will be reaching out once they hear from the ****** location of *************.

Regards,

*********************
Business Response
Date: 09/21/2022
Please be advised that ****, the rental facility's **************** Representative, went ahead and forwarded this matter to the location's fleet manager. Please allow them some time to review the claims information.
Customer Answer
Date: 09/21/2022
Complaint: 17925803

I am rejecting this response because:
Still waiting on a resolution, business has not given me a timeframe in which I should hear back.
As of today (9/21) this is not resolved and no progress has been made other than passing me other to other representatives within the business.

Regards,

*********************
Business Response
Date: 10/05/2022
Please be advised that a follow-up was sent to our ****** Affiliate. Rest assured that we will give you an update as soon as we receive a response from the Car Rental Location.

We do apologize for the inconvenience.
Customer Answer
Date: 10/05/2022
Complaint: 17925803

I am rejecting this response because:
This is still unresolved and business continues to tell me they are working with the local business to resolve, but still nothing. I'm not sure why this is still outstanding as the incident happened in July and I have continued to follow-up with company with no luck. This company has an embarrassing track record and I would never do business with them again.

Regards,

*********************
Business Response
Date: 10/09/2022
According to the **************** of the rental facility, the fleet manager has not gotten back to them. They suggest to wait for the claims department to reach out to you.
Customer Answer
Date: 10/12/2022
Complaint: 17925803

I am rejecting this response because:
It has been close to 3 months since the incident, and I have had no luck calling claims center or NU ********************* It appears that you have had no luck as well, since you are informing me to take action on items that I have already tried on.
Why is it that you cannot get an answer from the company? It sounds like it is the same experience I have had, and disappointing that you are unable to provide one.

Regards,

*********************
Initial Complaint
Date:09/06/2022
Type:Billing Issues
Status:
UnresolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On August 31th. 2022 I have rented a car for 3 days, from August 31 8:00 PM until September 3 8:00 PM. But when I picked up the car, the company charged me 4 days of insurance (Extended Protection Coverage) and 4 days for Sun Pass (Tools), because in their policies applies "calendar days", independently of the number of days of the rent. I have never received the copy of the policy and the contract by email, as they promised me.
Business Response
Date: 09/08/2022
We do apologize for the inconvenience.

However, please be advised that based on the Signed Rental Agreement, you agreed to purchase the following by signing the contract.

1. Toll fee
2. Insurance
Customer Answer
Date: 09/08/2022
Complaint: 17920129

I am rejecting this response because:
I have rented a car for 3 (three) days, and paid in advance for this rent. But the Company charged 4 (four) days of insurance and sun pass, without any legal reason.
Regards,

*************************
Business Response
Date: 09/10/2022
We do apologize for the inconvenience.

Do you have a copy of the Final Rental Agreement so we can check the actual return date/time?
Customer Answer
Date: 09/12/2022
Complaint: 17920129

I am rejecting this response because:
I have rented a car for 3 (three) days and paid in advance for the rent.
But the Rent a *********** charged 4 (four) days in excess for the insurance and sun pass, without any legal reason.

Regards,

*************************
Business Response
Date: 09/15/2022
As stated in our previous response, we would like to know if you have a copy of the Final Rental Agreement so we can check the actual return date/time?
Customer Answer
Date: 09/15/2022
Complaint: 17920129

I am rejecting this response because:
I have received there times the same answer from the Company. In fact its not an answer is just a copy of the same documents that I filled.
I never received any official answer from the Company, for the charges in excess.
Regards,

*************************
Customer Answer
Date: 09/16/2022
Complaint: 17920129

I am rejecting this response because:
I have never received a copy of the final contract. The company promised to send it by email but they never did.

Regards,

*************************
Business Response
Date: 09/19/2022
Thank you for the verification. We will coordinate with our ***** Affiliate to get a copy of the Final Contract. We do apologize for the inconvenience.
Customer Answer
Date: 09/19/2022
Complaint: 17920129

I am rejecting this response because:
This is the same message that I have received 4 times. This is not an answer, is a copy of the same documents and files that I filled in the complaint.
I expect to receive a real answer from the company soon.

Regards,

*************************
Business Response
Date: 10/03/2022
Please be advised that a follow-up email was sent to our ***** Affiliate. We need them to provide us a copy of the Final Rental Agreement so we can check the actual return date/time.
Customer Answer
Date: 10/03/2022
Complaint: 17920129

I am rejecting this response because:

during the last month I have received several times (around 6) the same documents that I filled as companys message.
This is not a message, are my same documents
I need an specific answer.

Regards,

*************************
Business Response
Date: 10/07/2022
Please be advised that a follow-up was sent to our ***** Affiliate for your concern. Sorry for the inconvenience.
Customer Answer
Date: 10/07/2022
Complaint: 17920129

I am rejecting this response because:
once again, I have received the same documents (not a real and serious answer) from the Company than in previous messages. This is not an answer.
Regards,

*************************
Initial Complaint
Date:08/30/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was checking the total amount of how much to rent a car for 3 days and accidentally hit the purchase button. I tried many times to get in contact with the ************* company in ********* **. After an hour of being on hold, they hung up on me. I dont know how else I can contact them to cancel this rental, I cant even speak it a representative to state my case and ask for a refund. The payment is currently pending and Ive been trying trying to cancel the reservation the same hour I made the accidental purchase. I fee like I lost my money. Its for $100.68
Business Response
Date: 09/04/2022
We do apologize for the inconvenience.

As a one-time courtesy, please be advised that the cancellation and refund request was approved and completed in our system. Please allow your bank/card company time to process the funds into your account as this is dictated by their policies and the type of card used. Please see the attached file as proof. You may provide the Auth code to your bank as a reference.
Initial Complaint
Date:08/29/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I rented a car in PR from 08/08/2022 till 8/19/2022 I had insurance bought via Booking.com and pas 144 dollars to have the rental cover policy and plus had my own Insurance, I was literally obligated to have their own insurance and plus on top of that, I have a deposit of ****** that has not been returned to my credit card yet, which is obviously an inconvenience because I cant use my card until I have this money back.
Business Response
Date: 09/04/2022
We do apologize for the inconvenience.

As for your concern, we see that the $322.20 are for the following:

1. ************ (Toll) - $65.45 (excluding tax)
2. Tire and Glass Protection - $48.40 (excluding tax)
3. Loss Damage Waiver (LDW) - $172.45 (excluding tax)

On the other hand, LDW is non-refundable since the Signed Rental Agreement shows that you agreed to purchase this extra charge.
Initial Complaint
Date:08/25/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My son rented a car on line via Expedia for an amount and prepaid using my credit card. When he arrived at the ****** ************* he was told he can upgrade to a better car for $75 about $13 less than what he paid on line by agent. He had been flying all day with two toddlers and asked the agent if he was getting the better car several times. So without looking at what was in front of him he signed not for a discounted price of $75 a day but for an additional $75 and insurance he didn't need. On top of the $482 he was charged an additional $616!He was deceived and lied to! He asked the agent several times if he was getting credit for what he already paid. Yes it was stupid for not looking at what he signed but he never rented a car before and he had two toddlers and a wife to deal with while dealing with an unscrupulous agent. When he called NU Car they said too bad he signed it! They need to be held accountable for counter agents who lie and over sell you ************* people.
Business Response
Date: 08/29/2022
We do apologize for the inconvenience.

May we have the following so we can check the rental details of your son?

1. Signed Rental Agreement
2. Final Rental Agreement
Customer Answer
Date: 08/31/2022
Complaint: 17764864

I am rejecting this response because: My son was blatantly lied too by the counter agent, ****. He was told that the original car rental for a pickup truck would be offset by the new car. Why he added the insurance doesn't make sense either because he also bought insurance from Expedia. He didn't need either because of his home state insurance but because he never rented a car before he didn't understand the process.
The Nu Car agent insisted he would get reimbursed. He lied and deceived my son and NU Car is ripping us off. I noticed other numerous other similar complaints. Yes he signed the agreement but he was with two toddlers after a day of flying and **** assured him, he would get reimbursed.

Regards,

*************************
Business Response
Date: 09/15/2022
Thank you for providing us with a copy of the Final Rental Agreement.

Based on the file, your son purchased a Collision Damage Plan from Expedia. What he purchased from the ****** counter are the ***** AND TIRE PROTECTION and the Loss Damage Waiver. Thus, it is non-refundable.

As for the upgrade fee, we will coordinate with our Affiliate to provide us a copy of the Signed Rental Agreement. Rest assured that we will give you an update as soon as we receive a response from the Car Rental Location.
Customer Answer
Date: 09/15/2022
Complaint: 17764864

I am rejecting this response because: There was no need to buy the insurance that he was sold! He never rented a car before. If you rebate the $75 a day that he was coerced into by your unscrupulous counter agent **** H of the ****** location that would be a satisfactory solution. Again, ****, repeatedly told him he would be reimbursed for the Expedia rental. Please note this is not the first complaint at this location about upselling and selling unneeded insurance!

Regards,

*************************
Business Response
Date: 10/01/2022
We understand your frustration however, these extra fees were charged by the rental location. Should you need to make an appeal, please contact them at ************.
Customer Answer
Date: 10/05/2022
Complaint: 17764864

I am rejecting this response because:

Regards,

*************************
Initial Complaint
Date:08/23/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Car rental reservation was made and cancelled through Expedia. Reservation was for April 19th and cancelled through Expedia on April 7th. I received confirmation from Expedia (attached) that the reservation was successfully cancelled. The terms and conditions for Nu on the Expedia website do not mention a cancellation fee or that Nu needs to be contacted, as well as Expedia for the cancellation. The "no show" fee was not charged until May 5th -- weeks after the reservation. I provided all of this information to Nu including the email from Expedia that the reservation was cancelled. Nu refused to provide a refund and now will not respond to the additional information I provided (the Expedia email showing cancellation was timely and successful). I would like the $35 "no show" fee refunded as I properly cancelled the reservation and this fee was not authorized.
Business Response
Date: 08/30/2022
We do apologize for the inconvenience.

Please be advised that the refund request for No Show fee was approved and completed in our system. Please allow your bank/card company time to process the funds into your account as this is dictated by their policies and the type of card used. Please see the attachment as proof. You may provide the Auth code to your bank as a reference.

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Nü Car Rentals is NOT a BBB Accredited Business.