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Business Profile

Energy Management Consultant

Valero Energy Corporation

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Energy Management Consultant.

Complaints

This profile includes complaints for Valero Energy Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see

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Valero Energy Corporation has 17 locations, listed below.

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    Customer Complaints Summary

    • 17 total complaints in the last 3 years.
    • 9 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/28/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 6/30/2025 I purchased gas from a Valero and 7/11 located at ******************************************. Driving to the store my vehicle was driving completely fine but, immediately leaving the gas station after filling my tank with 9 gallons of unleaded gas my vehicles check engine and traction lights came on. It has been suggested to me by a mechanic that I received contaminated or poor fuel from this location.

      Business Response

      Date: 07/01/2025

      Good Morning ******,

      Thank you for your message.  This site is an independently owned location that is not corporate owned. We have forwarded the information you provided directly to those who oversee this site.  We are sorry for your experience and appreciate your patience in this matter. Please allow the distributor 5-7 business days to follow up.  For your reference we have opened ticket #******.


      *******
      Valero Customer Support
      **************                                                   
      ********************************************************************

    • Initial Complaint

      Date:05/05/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My car was working fine up until I got gas at Valero.On May 3rd, at 8:15 pm my gas tank was near empty, so I pumped gas on pump 3 at Valero (********************************************). Immediately after pumping gas, my car started shaking and had trouble driving uphill. Later on the check engine light came on.During the following day on May 4th, I took my car to ********* On May 5th, they were able to inspect my car and mentioned that there was water in my tank.

      Business Response

      Date: 05/06/2025

      Good Afternoon,

      Valero-branded fueling stations are not owned or operated by any affiliate of Valero, but by independent third parties that are supplied fuel by a distributor with whom Valero has a branded fuel supply agreement.

      ***** contacted us directly on 5/5/25 and a fuel damage complaint was submitted to the distributor supplying the station,requesting that they contact the customer to seek resolution. 

      Thank you,

      ****
      Valero Customer Support
      **************                                                   
      ********************************************************************

      Customer Answer

      Date: 05/06/2025

      Complaint: 23290290

      I am rejecting this response because:

      I would like to keep this case open until I receive contact from the business about reimbursement for the contaminated gas, ubers, mechanic costs, time away from work and time spent dealing with this issue.

      Regards,

      ***** *******

      Business Response

      Date: 05/09/2025

      Good Morning,

      We understand and as stated in our initial response, Valero-branded fueling stations are not owned or operated by any affiliate of Valero, but by independent third parties that are supplied fuel by a distributor with whom Valero has a branded fuel supply agreement. As part of our branded supply relationship, when we are made aware of a customer complaint, we forward it to the relevant branded distributor and they will contact you to seek resolution.

       

      Thank you,

      ****
      Valero Customer Support
      **************                                                   
      ********************************************************************

    • Initial Complaint

      Date:05/01/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I'm from ******* traveling to ***** I did a quick gas stop in this location ***** OK-29, ****** Valley OK and as a traveling I always use my debit car for purchase *********** as I introducing my debit car my bank contacted me immediate telling me that are intent to charge 300 hundred dollar witch was way to much money for gas of course I rejected. I pay with a little cash that I have and run a way the faster I cant..

      Business Response

      Date: 05/05/2025

      Good Morning,

      Thank you for contacting us about your concern. The $300 charge was a preauthorization hold. An Authorization hold (also card authorization or preauthorization) is the practice within the banking industry of authorizing electronic transactions done with a debit card or credit card and holding this balance as unavailable either until the bank posts the completion amount (also called settlement), or the hold "falls off." In the case of debit cards, authorization holds can fall off the account (thus rendering the balance available again) anywhere from 15 days after the transaction date depending on the bank's policy; in the case of credit cards, holds may last as long as 10 days, depending on the issuing bank.

      Many customers have been told that ********************** is in complete control of the hold, and that we have to release it however this is not the case. If you need immediate assistance in trying to get an authorization hold released sooner than would otherwise occur, please contact our Jobber Helpline at ************** or ************************************************************.

      Thank you,
      ****
      Valero Customer Support
      Phone: **************
      Email: ********************************************************************

    • Initial Complaint

      Date:01/10/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      01/10/2025 @ 8:15 I was at pump 11 and I was on E and pumped 7.** and the meter was not moving. I informed the gas station clerk, and he said the pumps were frozen and he could not give me my money back. Valero in ********** ***** on ******************************* is taking money, and the tanks are frozen.

      Business Response

      Date: 01/14/2025

      Good Morning,

      Valero-branded fueling stations are not owned or operated by any affiliate of Valero, but by independent third parties that are supplied fuel by a distributor with whom Valero has a branded fuel supply agreement. We will forward the complaint to the distributor supplying the station,requesting that they contact the customer to seek resolution.  This is the same process we follow when we receive complaints directly from customers of ****************************** fueling stations.

      Angelia 
      Valero Customer Support
      **************                                                   
      ********************************************************************  

    • Initial Complaint

      Date:10/16/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I attempted to get gas at the Valero on 10/15/24 at approximately 7:01 pm. I pumped at number 3 and got 93 octane gas. My total purchase was for ***** which was 20.1 gallons of gas. My car's tank holds 22.5 gallons. As I drove away I realized I only had 3/4 of a tank. Considering I drove into the gas station with at least several gallons already in there, this was short. This would mean I only received ***** gallons instead of the 20 I paid for. I even restarted my car and ensure gage accuracy and check for leaks, no issues were found. I drive a 2020 Mercedes gle which gets regular servicing. When I went back and asked the clerk for resolution I was told it wasn't their problem. I was given no resolution. This is fraud.I have attached my receipt and picture of fuel gage.

      Business Response

      Date: 10/17/2024

      Good Morning,

      Thank you for your message. We are very sorry for your experience at this location.  This site is an independently owned location that is not corporate owned. We have forwarded the information you provided directly to those who oversee this site. We take these concerns very seriously and appreciate your patience in this matter. Please allow the distributor 5-7 business days to follow up. For your reference we have opened ticket #******.

      ****
      Valero Customer Support
      Phone:**************
      Email: ********************************************************************

       

      Customer Answer

      Date: 10/18/2024

      Complaint: 22427764

      I am rejecting this response because: this does not resolve the issue or help me with a resolution. This is a case of fraud and my money was taken without the service provided. All that has been done is passed on the complaint to someone else. 

      Regards,

      ******* *****

      Business Response

      Date: 10/18/2024

      Good Morning,

      Contact has been made with the distributor and they are aware of the situation. Please allow them time to reach out to you with in 5 to 7 days.

      Thank you,

      ****

       Valero Customer Support

      **************

    • Initial Complaint

      Date:08/28/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We purchased fuel in our brand new 2024 Genesis GV70 less than 500 miles on it. We purchased our first tank of gas at this location $55.62 PREMIUM GAS and immediately started having issues with the car missing and dying, we limped it to the dealership. After diagnosis they found that there was water in the fuel and the tank would need to be dropped and the entire fuel system cleaned. They admitted liability but will not pay for the repairs in full. I'm out of pocket $1046 they are offering to settle for $690?

      Business Response

      Date: 09/06/2024

      Dear *** *****

      We forwarded your information to the distributor upon receipt of your complaint and have been notified that it has reached the appropriate parties for handling.  

      Sincerely,

      **** ******
      Valero Customer Support
      **************                                                 

      **************************



    • Initial Complaint

      Date:08/19/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I did 2 transactions at this location. The first transaction was for EBT and they charged tax on EBT transactions. When I pointed it out the lady claimed that there was tax on EBT now. On my second transaction I was charged for the same drinks again I also had bought cigarettes. They rang up at 5.89 a pack and they were advertised at 5.49 a pack when I brought it up to the lady she said it was cause of inflation and they don't change signs and refuse to sell to products at price listed. When I went out to car to grab 3 more dollars and came back in she changed the inside sign already. When I pointed each occurrence out the lady got more and more upset.

      Business Response

      Date: 08/20/2024

      Good Afternoon *******,

      You have contacted Valero Customer Support. Please provide us with the station name, address, city, and state so that we can forward the information to those who oversee the site since all stations are independently owned. Will you also please provide the date and approximate time of the incident. 

       

      Thank you,

      ****

      Valero Customer Support
      **************                                                   
      ******************************************

    • Initial Complaint

      Date:08/12/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      It's at this location: ************************************************ The cashiers are really rude and unpleasant, it's been that way but want anything worth complaining about but today I was refused service, I don't know if it's because I seem really gay or I'm from out of state, but the cashier refused to accept my ID. He asked me info from the card and I had everything right except my weight which I was off by 15 pounds. He claimed they had no way to scan my ID, which doesn't seem right. It was a weird experience where it seemed like he was just trying to refuse me service. The employee said his name was *** but I don't know if that was true, he was working today and he was a ***************** with a *****.

      Business Response

      Date: 08/13/2024

      Good Morning,

      Valero-branded fueling stations are not owned or operated by any affiliate of Valero, but by independent third parties that are supplied fuel by a distributor with whom Valero has a branded fuel supply agreement. We will forward the complaint to the distributor supplying the station,requesting that they contact the customer to seek resolution.  This is the same process we follow when we receive complaints directly from customers of ****************************** fueling stations.

      Jessica 
      Valero Customer Support
      **************                                                   
      ******************************************

    • Initial Complaint

      Date:06/03/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello,I would like to file several complaints against the Valero Gas station in ********, Clorado (*****) on 37th and Hwy 287. The first is that, we live in a quiet community where the businesses are required to maintain their properties and business street side business fronts, but this Valero doesn't take care of it's property. Throughout the year this property remains very littered, unwatered, unmowed and heavily weeded. This degrades the appearance of our street and our neighborhood, as well as decreases local property values. It is being run by folks who don't speak little to no English and they never keep their products properly stocked, they constantly running out merchandise. And lastly Their Gas pumps are extremely slow, slowly down to a snail's pace 3 whole dollars before the end of a dispense. Something surely needs to be done about this, as we don't want this Valero to continue ruining our nice neighborhood.

      Business Response

      Date: 06/03/2024

      Good Afternoon,

      Thank you for your message.  This site is an independently owned location that is not corporate owned.  We have forwarded the information you provided directly to those who oversee this site.  We are sorry for your experience and appreciate your patience in this matter. Please allow the distributor 5-7 business days to follow up.  For your reference we have opened ticket #******.


      ******
      Valero Customer Support
      **************                                                   
      ******************************************


    • Initial Complaint

      Date:03/19/2024

      Type:Service or Repair Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On ******/03/2024, I filled up gas at the Valero gas station. On Sunday evening when I tried to start my car it wouldn't start. Towed it to **************** ************** center and was informed that the fuel pumps, gaskets, injectors and other things were damage due to the gas in my car. The mechanic even took a sample of the gas that was in my car. He stated it mostly consisted of water.

      Business Response

      Date: 03/26/2024


      Thank you for your email.  We are very sorry for your experience at this location.  The sites are independently owned and not corporately owned.  We are unable to locate the station with the information provided.  Will you please provide us with the station name, address, city, and state so that we can forward the information to those who oversee the site?

                                      
       

      Customer Answer

      Date: 03/28/2024

      Complaint: 21387376

      I am rejecting this response because:

      Regards,

      *****************************. 

      Business Name: Valero

      Address:*******************************************. **

       

      Business Response

      Date: 04/04/2024

      Thank you for your message. We are very sorry for your experience at this location.  This site is an independently owned location that is not corporate owned. We have resubmitted the information you provided directly to those who oversee this site. We take these concerns very seriously and appreciate your patience in this matter. Please allow the distributor 5-7 business days to follow up. For your reference we have opened ticket #******. Valero Customer Support
      Phone: **************
      Email: ******************************************

      Customer Answer

      Date: 06/11/2024

      Complaint: 21387376

      I am rejecting this response because:


      It's been a few weeks and I haven't seen a response email from the gas station owner.

      Thank you. 

      Regards,

      *****************************

      Business Response

      Date: 06/18/2024

      The fuel distributor, ******************** contacted *************************** regarding this claim and asked for a sample of the fuel extracted from this customer vehicles tank. *************************** refused to provide the sample.

      The ************************** site sells between 2000 2500 gallons of fuel each day. This site has new tanks (approximately 2 years old). We have investigated for any previous fuel damage complaints at this site within the last 2 years,and this is the only fuel damage claim sited. The ****** Root readings have also been examined and it was determined that there was no water in the gasoline tanks which would have caused the fuel damage claimed by **************************. 

      Customer Answer

      Date: 06/18/2024

      Complaint: 21387376

      I am rejecting this response because:

      This is a complete lie. The owner lucky contacted me and refuse to accept my simple or a report from the ****** Mechanic. I think the  phone call was recorded from thier end. He even told me that he can't accept anything from me, he accused me of putting something in my gas tank to get money out of him. He told me that I could take him to court cause he has nothing from him. He also told me the only thing he would accept was info from the county's weight and measure department.

      I called the Albany County Weight and measures on ************, *********************** on 3/18/2024. He advised that he will test a sample from the pump since it was done November 2023.  He didn't find anything in the sample he tested in March, but this was a month after my incident.

      The owner, Luckly was very rude, dismissive and didn't care to hear anything I had to say. 

      I still have the fuel sample and the parts tht were changed. The Mechanic at ***** ****** ****** is also will to give his finding on the issue. 
      Regards,

      *****************************

      Business Response

      Date: 06/26/2024

      We have requested the fuel distributor, ******************** to contact *************************** once again to discuss this matter. 

      Customer Answer

      Date: 06/26/2024

      Complaint: 21387376

      I am rejecting this response because:

      I would like a third party to be on the phone call with us. Also I'm requesting for the call to be recorded for future reference. My last experience with Mr ****** was very unpleasant and my story was twisted. I do not feel comfortable speaking with him alone on the phone . I'm very traumatized from the last call. He was yelling, speaking over me and very dismissive. I need someone from the head office on the call too.  Thank you.

      Regards,

      *****************************

    Valero Energy Corporation is NOT a BBB Accredited Business.

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