We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Energy Management Consultant

Valero Energy Corporation

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Energy Management Consultant.

Complaints

This profile includes complaints for Valero Energy Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Valero Energy Corporation has 17 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 17 total complaints in the last 3 years.
    • 9 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/07/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company suspended my credit card without any warning. I admit to being late with my payment. I received no communication about my account being suspended. However they took the payment and still will not reinstate my account

      Business Response

      Date: 03/06/2024

      In accordance with Valero's privacy standards, and because this information is published, we have redacted personal customer information.

      Customer Answer

      Date: 03/07/2024

      Complaint: 21256951

      I am rejecting this response because:

      I didnt get back my credit card 

      Regards,

      ***************************

      Business Response

      Date: 03/11/2024

      In accordance with Valero's privacy standards, and because this information is published, we have redacted personal customer information.

      Customer Answer

      Date: 03/11/2024

      Complaint: 21256951

      I am rejecting this response because I dont agree with the decision 

      Regards,

      ***************************

      Customer Answer

      Date: 03/11/2024

      Complaint: 21256951

      I am rejecting this response because I dont agree with the decision 

      Regards,

      ***************************

    • Initial Complaint

      Date:11/13/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      11/9/23 went to the store and pumped $5.01 worth of gas. I was charged for the gas but I never received the gas. The gas gage never moved and reflected 6 miles to empty which is what it read before I pumped the gas. I explained this to what I assume is the manager of the store. He proceeded to tell me it was my gauge that was broken and not that the pump. I filled up at another store after work and my gage was not broken. I have called Valero and that particular location and no one has helped me with the situation.

      Business Response

      Date: 11/14/2023

      On 11/14/23 called Dneshia and advised her a request to those who oversee the sight will be submitted today and they would contact her directly with a resolution. I submitted a ticket and have received response from Circle * Executive Assistant that a ticket has been created on their end to have market manager of Circle * station on **************************************** to address with customer.

    • Initial Complaint

      Date:06/21/2023

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I just purchased gas. It was 89 premium one level above the posted regular price of $3.60. The price of the gas isnt posted and it was over a dollar more a gallon. This is very misleading and done on purpose and if you look at ****** reviews this has been dating back for several years. No one looks are reviews but this is false advertising by omitting the prices of all the gas products.

      Business Response

      Date: 06/26/2023

      Attempted to contact customer by phone and email to request the address of the station where issue with price advertisement is taking place in order for it to be addressed. Thank you. *********************, Valero Customer Support.

    • Initial Complaint

      Date:11/29/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Diesel in gasoline tank in one of the Valero gas station (************************************************* *****) !!!My Lexus stalled after I filled the gas at this Valero gas station on 09/26. I had to tow the car to the dealership. Lexus technicians found diesel in the gas tank!!! And the person from the Valero gas station desk confirmed that gas truck mistakenly filled diesel in the gasoline tank. This is a very expensive mistake. This would be permanent damage to the cars , whoever fill gas at this station (May be not all pumps, but definitely pump #4) on 09/26.I would like to get a settlement for the loss of pay for a day + towing + repair + the diesel price I filled + 2 weeks car rental + mental pressure and agony.The Valero gas station people asked me to contact the Valero corp directly for the settlement.

      Customer Answer

      Date: 02/21/2023

      Better Business Bureau:

      Resolved. 

      Regards,

      Jiljil ******

    • Initial Complaint

      Date:10/13/2022

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      October 12 I went into the Valero gas station on *************** to get gas and the sign outside said gas was 334 a gallon so I went inside and paid they were little cheaper than anyone else in the area and after I came out it came up on the pump 339 so before I started pumping I asked the attendant why is this not the amount on the sign and he told me oh that's the cash price well there was absolutely nothing on the sign anywhere to indicate that that was the cash price nothing at all anywhere around the amount per gallon on the sign and I had used a credit card because I didn't know that it made any difference and there was no way I could have known that it made any difference

      Business Response

      Date: 10/17/2022

      We have received notice that you have submitted a complaint to the BBB about a Valero-branded fueling station.  Valero-branded fueling stations are not owned or operated by any affiliate of Valero, but by independent third parties that are supplied fuel by a distributor with whom Valero has a branded fuel supply agreement. As part of our branded supply relationship, when we are made aware of a customer complaint, we forward it to the relevant branded distributor.

      *******
      Valero Customer Support
      **************                                                   
      ******************************************

    • Initial Complaint

      Date:09/09/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Throughout the past 2 years, Valero has been charging my small business bank account for failed credit card transactions. We have been unable to get the requested EMV kit equipment due to shortages related to covid-19. The supplies have been ordered and have been on backorder for over a year. We have informed them of these difficulties and are still being charged large amounts of money, which we are unable to afford. This is causing issues with our business and we would like a refund since we are not at fault for the lack of equipment and despite this fact, we have been charged tens of thousands of dollars.

      Business Response

      Date: 09/09/2022

      Valero Title is a title insurance company. I think this consumer is mistaking us for Valero Gas Station or Valero Energy. We close transaction on residential homes and have nothing to do with credit cards. We do not charge anyone's credit accounts for anything at all.

       

      Thank you

      Business Response

      Date: 09/13/2022

      Good Morning Dilshad,

      We have received notice that you have submitted a complaint to the BBB about a Valero-branded fueling station.  Valero-branded fueling stations are not owned or operated by any affiliate of Valero, but by independent third parties that are supplied fuel by a distributor with whom Valero has a branded fuel supply agreement. As part of our branded supply relationship, when we are made aware of a customer complaint, we forward it to the relevant branded distributor.

      ********
      Valero Customer Support
      **************                                                   
      ******************************************

    Valero Energy Corporation is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.