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Business Profile

Financial Technology

FloatMe

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Financial Technology.

Complaints

This profile includes complaints for FloatMe's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

FloatMe has 4 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • FloatMe

      454 Soledad St San Antonio, TX 78205-1554

    • FloatMe

      2814 Detroit Road Cleveland, OH 44113

    • FloatMe

      110 E Houston St Fl 7 San Antonio, TX 78205-2991

    • FloatMe

      106 E 6th St Ste 900 Austin, TX 78701-3665

    Customer Complaints Summary

    • 83 total complaints in the last 3 years.
    • 23 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/01/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They are continuing to charge me on the account I closed a month ago . Now they have taken 2 payments and they should not have taken any from me. Please address this I have written at least 6 cancelation statements as well as their forms and nothing's happening. Please help me. Review for float me. They ****.

      Business Response

      Date: 08/01/2022

      Hi *******,

      Thank you for reaching out to let us know about this issue.Upon review, we have confirmed that this matter was resolved on 7/28/22, prior to the filing of this BBB complaint. We have attached a copy of Ticket #****** to this response.

      I investigated this matter for you and found that your account associated with ******************************** was opened on 6/16/22 and was promptly closed at your request on 7/22/22. This was the first and only cancellation request we have received for this account.

      In addition, I see that you contacted our team on 7/27/22 at 18:14 via Ticket #****** and received an initial response the same day at 21:36. An agent followed up on 7/28/22 and explained that our monthly membership includes access to all our services (not just Floats). Our membership is clearly disclosed prior to completing signup & in the membership section of the app and comes with a free 30-day trial period.

      We informed you that our billing team had approved a one-time goodwill credit for your latest membership payment since it posted on 7/27/22, a few hours prior to your cancellation request. We have received no further response to Ticket #******. Please reach out to our support team by replying to this ticket if we can assist you further.

      Best,

      R.

    • Initial Complaint

      Date:07/21/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I subscribed to FloatMe around May 2022. I was able to use the service once or twice in May but then when I tried to use it after then, I would get a denial. I was being charged a subscription fee of $1.99 that 1) I was not aware of and 2) for a service they would not allow me to even use. I cancelled the subscription and asked for a refund but they refuse to refund me for **** and July, even though they wouldnt allow me to use the service.

      Business Response

      Date: 07/28/2022

      *****************,

      Thank you for reaching out to let us know about this issue; I regret that your experience did not meet the high standards we set as a company.

      We strive to make sure our members are informed about our monthly membership by sharing our pricing prior to joining and as a part of our signup process before entering payment information. We also provide all our members with a free 30-day trial before the first billing to ensure that FloatMe is right for them.

      This membership fee includes several items, including account monitoring and overdraft risk alerts, our budgeting tools, security functions such as password breach notifications, and more while also covering some of our costs to maintain our platform and account security. I hope that this helps you better understand.

      As a courtesy, I have issued a credit to your account for your most recent membership payment from July 13, 2022. Please expect it to arrive within 5 -7 business days.

      We wish you all the best!

    FloatMe is NOT a BBB Accredited Business.

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