Complaints

This profile includes complaints for H-E-B's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  H-E-B

  646 S Flores St Attn Customer Relations San Antonio, TX 78204-1219

• 

  H-E-B

  3500 Leopard St Corpus Christi, TX 78408-3204

• 

  H-E-B

  409 E Kleberg Ave Kingsville, TX 78363-3804

• 

  H-E-B

  7025 Village Center Dr Austin, TX 78731-3023

• 

  H-E-B

  11100 Leopard St Corpus Christi, TX 78410-2612

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/22/2025

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a retired person, and I cannot go to the grocery store to shop as my car has trouble. Hence, I placed an online order for groceries at the HEB web site, requested home-delivery, and paid the extra fees for home-delivery. The extra-fee for home-delivery is $7.95, and I cannot afford to pay that high a fee. So, I ordered sufficient quantity of grocery so that the delivery fee will get distributed over the larger quantity of ordered ******** order was for Alpha Frozen Plant-Based Sizzlin' Spicy Chik'n Nuggets, TEN Packets, and Alpha Frozen Plant-Based Original Chik'n Nuggets, ONE packet. for a total price of $48.65 including the delivery fee. Please see the attached file "HEB-initial-order.pdf" for details.But HEB delivered only TWO quantities instead of the TEN of the first item, and ONE quantity of the second item and charged my credit card $19.05 including the delivery fee of $7.95. Please see the attached file "HEB-delivered-items.pdf" for details.Since the delivery fee of $7.95 is not distributed over a larger quantity as I initially planned, this shorter order is not economical for me, and hence NOT ACCEPTABLE for me. HEB cut short the order without consulting with me. If sufficient quantity was not available, the HEB should not have accepted the order at the time of placing the order.Hence, the HEB should refund the delivery fee of $7.95 that was charged for the order.

• Initial Complaint

  Date:04/21/2025

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I brought a balloon Banquet today for my sister for her birthday. I picked out 3 balloons. The Asian girl had the nerve to ask me do I have the money to pay for this? I replied,"Yes why would I buy balloons without any money"! The Asian girl said go pay for it first. I sent paid for the balloons and groceries that I had. I returned back to get the balloons had a clip not decorated, no strings and no other decorations. The white balloon didn't even have a lot air in it ! This is poor service and not what I paid for. I asked the mean Asian girl about strings she stated,You have to pay extra $3 each . This is not what I paid for. I want my $21.94 back. This is for the principal of the matter . HEB **********************************************.

• Initial Complaint

  Date:04/20/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to file a formal complaint against HEB regarding my recent purchase of several jars of White Mountain yogurt from their store in ********, **. After consuming the product, my family and I experienced severe diarrhea, which we believe was caused by the yogurt being contaminated or spoiled.This incident caused significant discomfort and distress. As such, I am requesting the following from HEB:1. A full refund for the yogurt purchase, $20.2. Compensation for the distress and inconvenience caused to my family, $100.

• Initial Complaint

  Date:04/15/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 4-11-25 I purchased two 15 lb. bags of live crawfish at $64 per bag. I could not see them because they were in a large banded box. When I arrived home I saw that one bag was fine, however the other bag was half dead! I called, spoke to the ************* Who transferred me to an ***? Who said to take in my receipt for a refund. I took in the receipt and even the dead crawfish, but customer service could not get the refund approved by higher **** So be very aware when you buy. That's alot of money I lost out on this, not to mention the additional trip to the store.

• Initial Complaint

  Date:04/08/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Near the end of March 2025, I got a delivery from HEB via Instacart as I usually do. I noticed that the gallon of chocolate milk from the order smelled like cleaning products and gave me a burning feeling in my throat. I tried to deal with the issue with both Instacart and HEB, neither wanting to help me in any way and I've come to that conclusion because I've done "too many refund requests".I posted a video on TikTok of me doing a side by side comparison of the gallon to a half gallon of chocolate milk in a smell/taste test. I've told a few of my close friends that I can tell if there are micro changes to food or drinks. I've even provided evidence to my friends that this isn't the first time that chocolate milk has been contaminated with cleaning solution as there was a case of 8 children in *********** from 2007.I'm more concerned that my issue wasn't taken seriously at all and I'm open to a different resolution via a replacement or something else.I would like to still be a customer to ******************** and instacart, but I'm here to raise concern about what I feel is no longer an isolated incident.

• Initial Complaint

  Date:04/08/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  4-8-25 ***** they have commitment for a old white man that wheres glasses they do not care NARURE OF DISPUTE WRAPPED UP IN A NUT SHELL card reader does not work conveyor belt does not work at check out shopping cart does not work nothing ever works at this store every time I go in there something goes wrong whether rigged or broken THIS STORE IS A TRAP it is considered entrapment

• Initial Complaint

  Date:03/03/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 02/23/25 at about 1 pm, I bought two ************* **** money orders from the HEB on ********** at 365 in *****************. One was for $1000, and one was for $853. I intended to deposit them via my *********** app, as I've done several times in the past. I stepped aside and began filling out the first one. I noticed that it was marked, "MOBILE DEPOSIT PROHIBITED". I called my bank, ****, and they said that it was a recent change by **, and that it could not be deposited via the mobile app. I then attempted to get a refund from the service desk at HEB, and was told I'd have to return after 24 hours. I returned today, 02/24/25, and again attempted to get a refund. The money order fpr $853 was eventually cashed, but they charged me a $3 fee, despite the problem not being my fault. The money order for $1000 was unable to be cashed. The HEB register kept rejecting the money order to be refunded or cashed, and printed out a slip, with a phone number to call. That number revealed only recordings, and those only directed me to call *************. ************* was of no help, only telling me to cash the money order, or request a refund and wait 5 days or more to receive the money. I informed the HEB store manager, but he was unable to resolve the problem. He and the clerk eventually told me that there was nothing more that they could do, and I would have to contact ************* again. HEB has $1000 of my money, and I need it back, now.

• Initial Complaint

  Date:03/03/2025

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a local customer for 30 years and even worked as stock control Mgr for ********** store 30 years ago. Since I became disabled I do curbside order over 300 ever 2 week. Well I always get a txt 30 min before pickup that orders ready n I usually pickup about 15 min early. We'll today I had a 700 pickup order n showed up at 630 with whataburger n told my daughter we would probably have to wait 15 to 20 minutes cause we were early. I signed n and guy come out to rudely inform me my pickup wasn't till 7 n it wouldn't be ready till we'll after that. I informed to then cancel order that I didn't mind waiting 15 to 20 ************ goes let me go talk to manager then 5 min later here comes this girl telling me same bs n that they were understaffed. I informed her I had already watched 3 different employees deliver to cars and saw 2 different ones waiste time to come complain I was early. I also pointed out there were only 2 other cars waiting and she starts making excuses about being short staffed n everyone was showing up late n once again saying I shouldn't have showed up early and they would bring it out till after 7. I told her to cancel ********* would start ordering from *******. Having to wait wasn't the problem the fact 2 of your employees acted like I was a criminal for showing up early. I left n 10 mins later get a txt my order was ready at 645. I had already canceled n won't be back. If they would not have acted the way they did n just let me wait 15 minutes like I would have their would of been no problem. Acting like I did something wrong was the problem. It was a small 100 dollar order with 14 items. You have lost a life long customer

• Initial Complaint

  Date:03/03/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Yesterday (01/30/2025) we received a food delivery from HEB for an order we did not place at or around 6:30 PM. Unfortunately, one would have thought that somewhere in one of the bags of groceries there would be a receipt with the Store Location and Phone #, but there was none. So I called the 2 HEBs closest to our home and spoke to Curbside with little help but wasn't either of them and the 2nd HEB did provide a Phone # ************ of another HEB and that was the right location involved, ****** Cypress. I talked to curbside and explained and she stated this was meant to go to an address on ************** in our HOA, and stated we did not want these groceries and someone from HEB needed to pick them up, so I also talked to a Manager and he took down my information and he said someone won't be out until the next to get the groceries, which also contained 2 gallons of oak milk which we stored in our Frig. About two or so hours later we received a 2nd delivery of the same things in the 1st order, and had to store 2 more gallons of oak milk. Around 10:15 PM I talked to a night Manager and explained and he took down more info. Today (01/31/2025) around 8 AM someone came and picked everything up and I called HEB HQ Customer Relations and explained all that happened and made suggestions. First, put a Store Receipt in one of the delivered bags in the future and 2nd, Your 3rd Party delivery should be required to come out and pick up when they make such a mistake and either deliver to the correct Customer or take it back to the ******************** of origin. I do not have any confidence in and with anyone I spoke to and consider we are HEB customers as well and right we weren't really offered anything for all we were put through for trying to do the right thing., the reason for this Complaint and we want to assure this mistake does not keep happening and we get groceries we did not order. Someone should want to retain us as Customers and recognize what we did and apologize.

• Initial Complaint

  Date:03/03/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a product 2 days ago and brought it return with receipt in hand and manager on duty ***** denied refund.