Reviews

This profile includes reviews for H-E-B's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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H-E-B has 256 locations, listed below.

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  H-E-B

  646 S Flores St Attn Customer Relations San Antonio, TX 78204-1219

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  H-E-B

  3500 Leopard St Corpus Christi, TX 78408-3204

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  H-E-B

  409 E Kleberg Ave Kingsville, TX 78363-3804

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  H-E-B

  7025 Village Center Dr Austin, TX 78731-3023

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  H-E-B

  11100 Leopard St Corpus Christi, TX 78410-2612

Review Details

• Review fromMartin R

  Date: 06/19/2025

  1 star
  Poor customer service after waiting 20 mintues I was told a 1 hour wait for an 8 inch pizza. They don't like live walkins only online orders, superviser was ho hum so sad too bad.

• Review fromMichael F

  Date: 06/01/2025

  1 star
  I arrived for my 5:30 pm appointment today, 1 June 2025. The curbside delivery parking lot was full. I am handicap with severe bad spine and many conditions. I parked by curbside loading dock in a delivery spot. I walked to the front. Asked for a manager. I asked the why HEB company delivery trucks are parked in the customer curbside pickup parking. They told me that they have the delivery drivers park there for employee work efficiency. Heb: why do you have heb delivery drivers park there and not in the spots that say for heb delivery driver vehicles only? There are customers picking up groceries and need to actually park there. The manage tol me that there are now spots there. (There were none when I arrived. This is a busy area and no place to park other than blocking a bunch of cars already parked. The manager told me that they have the delivery employees park there for employee efficiency. So, HEB, your saying that you only care about your bottom dollar and not about customer experience, parking, safety in a moving vehicle area, and handicap people like myself. This problem has occurred at least once before that I've witnessed in Nov 2025. That time at 8 pm at night the male night manager there was rude to me. I tried to contact corporate at heb but no one every returned my call. I also tried to get sn answer from heb locak store there too back in nov 2024 with no success. This is an *** issue too now and I will file a complaint with *** too (American Disabilities Act). I guess HEB only cares about their own bottom dollar and doesn't care about the customer anymore, especially handicap customers like myself.

• Review fromGeorge K

  Date: 05/26/2025

  1 star
  H-E-B has been my go-to grocery store for years, but Im extremely disappointed they do not accept the ****************************** OTC and Healthy Food benefit card. This program helps seniors and others on fixed incomes access basic health items and nutritious foods. Other stores, like Kroger, do accept itand Ive had to take my shopping there as a result. I hope H-E-B reconsiders this decision, because I would consider returning if they began accepting this important benefit.

• Review fromMegan F

  Date: 05/05/2025

  1 star
  Manager discriminated and harassed a service dog handler whose safety was jeopardized because of a pet owner. When confronted, she was belligerent and hostile. I will be filing a *** and a *** violation tonight. I wish HEB will be shut down for good as their awful towards disabled customers especially service dog teams.

• Review fromTheresa M

  Date: 04/06/2025

  2 stars
  I use to love shopping at H.E.B because of great quality and low prices. Now their prices have gone way up , especially bread went from 1.00 to 1.25. So I compared to ******* groceries and ******* still has bread for 1.00. So I'm starting to grocery shop more at *******.

• Review fromCharles M

  Date: 03/11/2025

  1 star
  A manager with HEB out of the blue yonder of never, never ville told me not to come back because I spoke to the ladies who worked at HEB deli-department

• Review fromLaura A

  Date: 02/15/2025

  1 star
  Having H-E-B as a monopoly in the city of *********** is a travesty! Five years ago, I moved from a city of ***** people that had three large major grocery stores to choose from all within a mile of one another - ******** Kroger and *********. The variety of brands was excellent and their specials were never combo locos requiring people on fixed incomes to buy more than needed or spend more on one individual items! Im tired of almost everything being an H-E-B brand and Im tired of being forced to buy produce from ******! I love TraderJoes but its a 20 mile round trip to get there!****** and ******* have more large grocery store options than H-E-B; why cant it be that way in ***********?Also there are not enough Handicapped Parking spaces at the **************** H-E-B regardless of day of the week or time of day!

• Review fromRicardo M

  Date: 01/09/2025

  4 stars
  Heb the manger and stuff where friendly and the store was clean and security was good and this is the heb on oblate and **************

• Review fromSteve D

  Date: 11/11/2024

  1 star
  Employee attempted theft of customer's gift card. On *****, 2024 at ******, I returned two items from two separate receipts at the **** HEB Plus on corner of I35 and FM 1626. I returned one item to a gift card. The second item could not be returned to the gift card according to cashier "JC R" as the value was under $5. After giving $4.98 back to me in cash, I noticed upon walking almost out the door that ** R did NOT give my gift card back to me. When I went back to the cashier, I pointed to the gift card on his work bench. ** R quickly told me that he already gave me the gift card back and that the card on the work bench was not mine. Upon further discussion, he then mentioned that he placed the gift card next to the receipt printer for me to grab after giving me the cash. Since I knew neither of these were true, I asked for the manager. He called someone on the phone and that supervisor (a girl) had to look at the video to make sure I was not trying to pull a fast one on HEB. Then the female supervisor called him on phone to state that he needs to give me the gift card as it was verified to be mine. She came to meet me after I asked her to come but she offered no apology. Then I spoke with store manager ***** (14 year veteran according to his name tag). ***** insisted that he can't teach his subordinates (who are all kids) to apologize and made plentiful excuses for their theft-like behavior. He consistently made excuses how that cannot be a theft as the cashier never put the card in his pocket, which is his definition of attempted theft. I mentioned that the cashier deliberately told me the card was NOT mine when I came back but again ***** just ignored and blew that fact aside.HEB has a real issue when hiring kids and then have store managers like *****. ***** needs to be relieved of his duties as he is in no way fit for the job. Based on Jame's feedback, HEB doesn't care what their "partners" do to customers, including attempted theft!

• Review fromAmy R

  Date: 11/04/2024

  4 stars
  The price of unleaded gas on the canopy of the HEB in ****** said $2.49 a gallon. When I went to pay out, I was charged $2.89 a gallon. I asked the worker in the station at the pumps why the prices were different and he said yes that the sign was broken and they were working on it. I asked how I could contact the manager and he told me to go inside and speak to *****. I was in a rush to get home and called the store instead and was directed to 3 different people before I received a manager named *****. When I explained the situation, ***** said yes, the sign had been broken for a week. I asked why they had not covered the price of the gas sign on the canopy if it was incorrect and her response was HEB does not have the equipment to cover the sign on the canopy. I explained that 40 cents extra a gallon for everyone who has purchased gas for the past week is a large amount of "stolen" money from customers and I would have gone to the Exxon next door which is selling gas for $2.39 a gallon. The manager told me she would reimburse me for the money lost and that they were doing nothing wrong. How much extra cash did HEB make from the customers who trusted the sign on the canopy? .